After 3 days onto the support at Adobe my cloud app still wont work. Error given is Install Failed!
I have had creative cloud for over a month now and have not been able to get the thing to work. I have spent around 2 and a half days onto the technical support. I have tried it on two different laptops the second I brought to replace my old one as the first stopped working after the tech support had been messing with it. So I have tried it on Windows 7 and now Windows 8.1.
After around 3 days onto the tech support I now have working copies of Photoshop and In Design. These were installed via work arounds! I still cant use creative cloud.
I have tried to use the laptops on two different networks my home system and that at my university.
I extremely frustrated by this as I am a student and am paying a lot for something which just seems to be useless. I also had to borrow a friends computer to do my assignments after spending 2 days wasted trying to get the thing working, so it is effecting my studies.
Does any body know how I can sort this problem as the technical support seem to just be bodging things and the system is next to useless?
My Lap top is running Windows 8.1 64bit. It has plenty of space available on the HDD and loads of RAM so should be no issues there.
The virus protection is Kapersky but have tried with this disabled and also tried with McAfee on as laptop originally had this installed.
Sarahb50875234 I am sorry you are facing difficulty using the Creative Cloud Desktop application. Do you receive any specific error messages? What type of behavior are you experiencing? You mentioned installing under Windows 7 and Windows 8.1 was this on two separate laptops or did you upgrade from Windows 7 to Windows 8.1?
Finally you mentioned you spoke with a member of our support team. Do you have a case number which I can reference?
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