After 5 hours in the Chat room on Sunday and 3.5 hours on the phone today, I can't get help on installing, properly, Lightroom CC on my Laptop. My desktop version is fine. Laptop version now freezes up in about 3 minutes of use. I have to pull plug on

Still freezing up in 3 minutes. I've uninstalled and then reinstalled. Am I missing something on my Laptop? On Sunday I was instructed to delete a number of folders (OBEE); is that pertinent?

I'm unfamiliar with those folders, and why it would be necessary to delete them. One suggestion to try, and I don't know if it will make any difference. I don't your Lightroom preferences, performance tab and uncheck GPU acceleration and see if that makes a difference.

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Hi, I upgraded from iOS 5.1.1, to iOS 6, and it's ridiculously slow, I can't sync to my computer, (manually manage music), and all of my photos were gone. How can I get my photos back? It says restoring photos, but it's said that for two days now!

Hi, I upgraded from iOS 5.1.1, to iOS 6, and it's ridiculously slow, I can't sync to my computer, (manually manage music), and all of my photos were gone. How can I get my photos back? It says restoring photos, but it's said that for two days now!

It just does't sync. I connect it to itunes, but nothing happens. Where it says how much space I have, it's just on ebig bar that says other. I can play my music on itunes, but not when i unplug it.
All of my photos were gone, i took and saved them with my ipod.
The photo app is saying restoring.
What should i do?

Just bought a 5s to replace the 4s. My daughter in Bali Indonesia needs a new phone. How can I get the 4s unlocked so I can send it to her for her use over there ?

Just bought a 5s to replace the 4s. My daughter lives in Bali, Indonesia. Needs a new phone and I would like to send it to her, rather than any other option. I was told it had to be unlocked to use internationally. What do I do, to make this possible. ?

Contact the wireless provider to which the iPhone is locked to ask
if they provide unlocking and if you qualify. Apple does not unlock
iPhones; only wireless carriers can unlock iPhones locked to their
respective networks.

4S bought in U.S. from Apple and used with Sprint. Now living in Ecuador and found out Sprint locked my phone. How can I get it to work in Ecuador using a local carrier?

I have a couple of 4S iPhones bought at the Apple store in Jan. 2012. We used Sprint until we moved to Ecuador. I want to use them here using a local network, but Sprint has them locked and refuses to help me. What can I do? I bought out the contract with them, so I don't understand.

The Sprint phone is primarily a CDMA phone and can not be completely unlocked. Sprint can unlock the SIM slot for use while travelling internationally, but my understanding is they will only do so for current customers in good standing.
If you bought out the contract, contact them and ask about having the SIM slot unlocked. The worst thing they can say is 'no'.

TS4268 I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

I just downloaded the new iOS7 onto my iPhone 5 and now I can not get my iMessage to activate with my Apple ID! My iPad connected just fine but my iPhone won't. Please help

I would go to Settings - General - Reset - and Reset Network Settings
Try it again after the phone restarts

I bought an iphone 5 from the UK, after unboxing it i found a scratch on the chamfered edge, and when i shake it, i hear sound of a loose part inside it. now I am in Egypt and i'm not going back to the UK. how can i get help in Egypt to get it replaced?

I bought an iphone 5 from the UK, after unboxing it i found a scratch on the chamfered edge, and when i shake it, i hear sound of a loose part inside it. now I am in Egypt and i'm not going back to the UK. how can i get help in Egypt to get it replaced?

iPhone warranty is not international, but is valid only in
the country of original purchase. Since you bought the iPhone
in the UK, your warranty is valid anywhere in the EU but not
in Egypt. You can gry taking it to an Apple authorized reseller,
but don't be surprised if they tell you they cannot do anything.

IChat won't open the chat room window

So i can connect to chat rooms, recieve Ims from people inside the chat room but can't see the chat room at all..... How do i get the window to show up so i can view the chat?

For anyone who happens to read this......I finally gave up and waiting on line for a live
Tech. He had me reset my system and pRam. Then it worked. Wish the instructions
within the Apple site were more detailed and helpful.
As you can tell I'm very frustrated with this new system. It doesn't seem to be as
user friendly as I thought.

HT5621 i buy a second hand IPAD and after restoring is shows the previous user apple ID and even i dont know the person that have the ID and now i want to use with my apple ID

i buy a second hand IPAD and after restoring is shows the previous user apple ID and even i dont know the person that have the ID and now i want to use with my apple ID

Without the previous owner's Apple ID and Password, you will not be able to activate the iPad.

15" i7 Macbook Pro from early 2011.takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get

Hello All,
I have a 15" i7 Macbook Pro from early 2011. The past few weeks, it has been getting increasingly difficult to get on my computer. It takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get to the dark gray log-in screen. Even when I finally get logged in to start working, thinking it would be okay now, it shuts down randomly.
I've ruled out the possibility of a software problem because I've just done a clean re-install of Mac OS X Mavericks on my computer just yesterday.
I did upgrade the RAM recently, about a month and a half ago, from 4GB to 16GB, I went to the apple store four days after that upgrade to have them do a hardware test, and clean the inside of my laptop, which helped with previous heat issues. When they did the hardware test, the hardware was all registered as fine from their system.
I've tried resetting the SMC, PRAM, and doing the internet recovery hardware test, but to no avail. I thought I could at least find out what parts needed to be replaced from the hardware test but it seems that when the hardware test is almost finished, the computer just shuts down, So I am unable to see the results.
My computer is also having battery issues, under battery condition, it says "replace now," parts have been ordered, waiting for arrival. But if the battery health is low, it should still boot up fine, it would just hold a significantly less charge.
Could this be a hard drive issue?
Has anyone had similar symptoms and how was it resolved?
Does anyone know what I can do to alleviate this issue?
I haven't had time to take it to Apple because I'm currently taking a 21 credit semester academically. I'm an art and design student so my computer is basically the bane of my existence. Help! Any constructive advice is welcomed!
Thank you so much for your input!
-Christina C.

Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      16% mds
      7% WindowServer
      1% loginwindow
      1% fontd
      1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs

I can not get itunes to install and open on my new laptop i am so frustrated i have uninstalled and reinstalled at least a dozen times in the last month

i can not get itunes to install and open on my new laptop i am so frustrated i uninstalled and reinstalled at least a dozen times in the last month
i got a error 7 this time but have had diff ones befpre please help

Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Then go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
If not, see Troubleshooting issues with iTunes for Windows updates for genral advice.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
tt2
Message was edited by: turingtest2

After some advice, I am new to Apple and looking to purchase either the MacBook Air 13inch with 256GB and 8GB mem or the MacBook Pro 13inch with retina 256Gb and 8GB mem. I am an assistant principal in a primary school and also studying my masters

After some advice, I am new to Apple and looking to purchase either the MacBook Air 13inch with 256GB and 8GB mem or the MacBook Pro 13inch with retina 256Gb and 8GB mem. I am an assistant principal in a primary school and also studying my masters at university. I don't play computer games and I don't watch movies. I do store photos and videos of my kids and music on iTunes. I also like browsing the net with numerous windows open, check email etc. I am really wanting long battery life as I do a lot of my work on the couch - not close to a PowerPoint. Would the air do the trick or will it soon be outdated as Apple move towards retina display? Both air and pro seem very thin - almost the same? And not much difference in weight either so both very portable which is also a necessary requirement. Just can't help dreaming about that 12 hour claimed battery life. Any helpful advice/opinions, very much appreciated. Thanks

It's not likely that you'll get 12 hours in reql life. Those benchmarks are set under very strict controlled conditions. Kind of like mileage per gallon claims on cars. If 16GB of ram is an option at all I'd highly recommend you get that. As far as storage 256GB isn't alot, consider storing some things on an external thunderbolt real

I purchased a MyBook Studio 4gb external hard drive. I can't get it to work properly. WD have assessed it and say its fine and that the problem is with Apple?

I purchased a MyBook Studio 4gb external hard drive. I can't get it to work properly. WD have assessed it and say its fine and that the problem is with Apple? Any ideas?

Hello EucaBlue!
So in Disk Utility, with the external harddrive selected, go to the Partition tab, and then under "Partition Layout:" select 1 Partition.
After than, verify that it is formatting the drive as "Mac OS Extended (Journaled) under "Partition Information"
Also verify that it's using using the GUID Partition Map under the Options button at the lower left of this window.
Then click apply and confirm that you want to format the drive. It will ask you if you're sure, and probably for an Administrator password.
Once your harddrive is formatted properly, you should be able to use Time Machine, or any other Mac backup software.
Happy tinkering!
Paul

I installed Photoshop Elements 11 on a new computer a month ago. It opened several times until yesterday. I uninstalled it and now am trying to reinstall from the CDs that I own and it will not read the disk. Nothing happens. I had previously downloaded i

I installed Photoshop Elements 11 on a new computer a month ago. It opened several times until yesterday. I uninstalled it and now am trying to reinstall from the CDs that I own and it will not read the disk. Nothing happens. I had previously downloaded it to my laptop and work computer. How do I install it again?

You can't run PSE from a USB drive, nor can you transfer PSE to a different computer via a USB drive. PSE must be installed on a computer using the installer program provided by Adobe.

I can't get Droid Turbo bluetooth to work in my 2005 Prius. Droid Razr worked fine. It seems to pair OK, and everything works great immediatly after pairing. After stopping and restarting car there is a message saying it found bluetooth device, I can s

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Automata,
Oh no. Is never fun having issues with bluetooth. Did you have this issue with any of your previous devices? When this happens what steps do you take to get it working again?
LindseyT_VZW
Follow us on Twitter @VZWSupport

Can i get help on how I can successfully install the new google voice video chat software. I keep having an install error. My google voice phone always worked until a week ago when suddenly google would not let me call out from any browser

Can i get help on how I can successfully install the new google voice video chat software. I keep having an install error. My google voice phone always worked until a week ago when suddenly google would not let me call out from any browser until I installed their new google voice and video chat (made by vidyo) software. I was told by genius bar to install Yosemite, which I did. But that did not solve the problem. I removed macKeeper, as well, since a techie friend told me that could be the cause. Nothing so far has worked. When the problem first happened, it seemed to only happen in Chrome. Google voice calling out worked fine in safari, for about a day or so. Now I cannot call out from any browser. I can, however receive calls, and make calls within the video hangout.
I can be contacted directly if questions at gary at couplewise dot followed by the usual extensin

You can only suspend service for 3 months at a time (with or without payment) and only twice a year.

After 5 hours in the Chat room on Sunday and 3.5 hours on the phone today, I can't get help on installing, properly, Lightroom CC on my Laptop. My desktop version is fine. Laptop version now freezes up in about 3 minutes of use. I have to pull plug on

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