After 7.5.1 Time Capsule firmware update -- bad news

Has anyone else had a new 2TB 5GHz Time Capsule, with factory firmware 7.5 with a fan that always runs AND after updating to the recent 7.5.1 update, the fan stops running -- but then AirPort Admin reports it is overheating?
AppleCare seems to have never heard about this issue...

So here's the good news and the not-so-good news...
The good news is that the genius was able to reproduce my issue and replaced the unit.
The not-so-good news is that the new unit's fan -- so far -- has never turned on. It gets warm to the touch in normal operation. So far, no overheat alerts. Will see how long it lasts...
Net-net: if your fan doesn't turn off, and the firmware update doesn't agree with it, your local Apple Store or the Apple Experts by phone are your best avenue to resolution.

Similar Messages

Time Capsule Firmware Update 7.5.1 - Where's "download" on support page?

Hey there -
There is no "download" button available on the apple.com/support page for the latest Firmware Update (7.5.1) for the Time Capsule.
Wouldn't care if my device would automatically bring in the update. But, it won't. It's still sitting with the 7.4.2 firmware version.
Any ideas how to get the Time Capsule Firmware Update 7.5.1 to download?
Thanks!

SparkleToes wrote:
There is no "download" button available on the apple.com/support page for the latest Firmware Update (7.5.1) for the Time Capsule.
Wouldn't care if my device would automatically bring in the update. But, it won't. It's still sitting with the 7.4.2 firmware version.
Any ideas how to get the Time Capsule Firmware Update 7.5.1 to download?
Welcome to Apple's discussion groups.
According to this Apple Web page
http://support.apple.com/kb/DL965
that update is "for the latest Time Capsule and AirPort Extreme Base Station (Late 2009)". If in AirPort Utility the menu item AirPort Utility -> Check for Updates results in the message "No updates to AirPort Utility or any of your AirPort wireless devices are available at this time" (which is the case for the Time Capsule I bought in August of last year), then it would seen that update doesn't apply to your Time Capsule.

I just did an Time Capsule firmware update and now my Time Capsule is dead. What happened?

I just did a Time Capsule firmware update and now my Time Capsule is dead. What happened?

tresbaileys wrote:
it may be important to note that when I put my ear to the box I can still hear the HD spinning (although no lights are lit and it doesn't show in the airport utility). Ideas??
That is very bad.. how old is it??
The Gen4 TC can die this way.. it is not usual but it happens.
Leave it for several hours to cool off. Do a factory reset immediately when you try to restart it.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Tell me exactly what the LEDs do throughout this process.
Both the main one at the front and the LED on the ethernet ports which should all flash during bootup.
If it is less than a year.. of course Apple will replace under warranty.. 2 years in some places.. Europe .. places with stronger consumer laws. If you have applecare on a computer it should still cover the TC.
I kind of doubt you are going to get this going again... but we can try.

Before Time Capsule Firmware Update Query

I have just purchased Time Capsule and after a few glitches have set it up to work with my ISP.
I noted there was a firmware update shown to me when trying to configure although I haven't tried it yet as setting up took me longer than I thought. It's working but I came to the forum to read about the firmware update procedure (think I will wait until I am more confident with the product)
I would appreciate advice after reading Apple's document on a firmware update "If you are updating a Time Capsule, disconnect any clients that may be using the Time Capsule's disk before installing the firmware."
I only have my ADSL router modem cable connected to the WAN port (presume clients would mean printers or USB hard drive) or do I disconnect the modem cable after downloading the update before install?
I would prefer to ask before I try anything as I don't want to loose my connection completely.
Thanks if anyone can advise on the correct way to do the update although I know some have downgraded again which is why I am very unsure.

Hi,
Just leave the WAN port connected. The advice to disconnect any clients is just for the case they are using the TC's harddisk (for saving a document of making a backup to it) because their connection will fail when the TC reboots after you have applied the update. If your're the only one around just proceed.

AirPort Time Capsule Firmware Update

I did the AirPort Time Capsule latest Firmware Update. Now it does not work, no Wi-Fi or Ethernet connection is recognized. It has a steady Amber light. I have tryed reseting it. How can I restore it?

Power off the Time Capsule for 30 minutes or so, and try to start it up again.
A solid amber light is usually an indication that the hard drive has failed, but it could also indicate a power supply issue on the Time Capsule. Unfortunately, either issue is a show stopper.
If the Time Capsule is still in warranty. or covered by AppleCare (up to 3 years), then Apple will replace the device for you.
Otherwise, repairs might be possible. See the link below for suggestions. But, if the Time Capsule is much past 3 years old, repairs may exceed the cost of a new Time Capsule with more storage capacity.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s

Can you force a time capsule firmware update via usb?

I have an Apple Time capsule that appears to have corrupted firmware. The capsule never gets through startup (status light is permanently solid amber), it doesn't respond to a hard reset, and isn't visible via LAN from my computer. My best guess a solution was to somehow force a firmware install to the device using the USB port. Does anyone know if this is possible? Or have another idea for how I can solve this problem?
Thanks

Answered in your other thread. It is not firmware corruption.

Time Capsule Firmware update 7.4.2 not connecting to Dell 1370

Having installed the firmware update I now find that one of the PCs on the network, a Dell Inspiron 1300, can no longer connect to the network.
Any suggestions or do I have to go back to 7.4.1

i recommend an update to 7.4.2 as it fixed a lot of bugs! if i were you, i'll save the base config of my current settings since im happy with it. Proceed with the firmware update. If its good stick with it. If its problematic, downgrade the firmware then import your baseconfig.

HT1218 Time capsule firmware update 7.6 to 7.6.1 did not work, error message 6272. What do I do now?

Firmware update from 7.6 to 7.6.1 did not work: error number 6272. What do I do now?

Connect by ethernet.. press reset and try again.
But going from 7.6 to 7.6.1 is like adding roaches to bug kingdom.. a wiser move is 7.5.2!!

I've updated Time Capsule firmware and now can't print wirelessly

I have recently updated my Time Capsule to Firmware 7.6.2 and now my computer no longer sees my Brother MFC9320-CW either wirelessly or via ethernet. I am able to hook the printer up to the Time Capsule's USB port and print in that way.
The printer does not retrive a DHCP address either wired or wirelessly, and when I set it staticly, it still does not respond to a ping. I hope I'm barking up the right tree here, as the firmware update on the time capsule is the only thing I can think of (aside from a network card failure on the printer, which its diagnostics insist is not the case) that is causing this.
My next step will be to set up a test WiFi network with a third-party router to remove the printer (network card failure option) from the equation.

To Downgrade Your Time Capsule Firmware:
Open Airport Utility: Applications → Utilities → Airport Utility
Find your device in the left-hand column and select the “Manual Setup” button
In the “Summary” window that pops up click on the word “Version”
In the pop up box that comes up next to the “Upload Version” select the previous version
Click “OK”
Your Time Capsule will restart and be as good as new!

TV no longer connects to wireless internet after installation of Airport Time Capsule

TV no longer connects to wireless Wi-Fi internet after installation of AirPort Time Capsule.

I am having a similar problem with a new TIme Capsule. The wifi on the Time Capsule was working fine for months with all devices, iPhone 4s, iPad Air, iMac Air, Mac mini, and vizio smart TVs. After a recent software update the Time capsule wifi no longer connects to the smart tvs or the iPhones. It still connects to the mac mini, iPad and iMac Air. I do NOT think the software update timing was just coincidental. But I have not found any information or other users confirming a similar problem on the Apple support site.

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

MacBook Pro loses connection to Internet after sleep using Airport Time Capsule

I recently upgraded to Mavricks and then added a new Airport Time Capsule, and now I my MBP will not connect to the wireless LAN after waking up from sleep mode. My MBP worked great for over a year with an non-Apple router, so I am thinking that there is a new Apple computer-to-Apple Router issue going on. Any thoughts, suggestions?
I read all the threads and have followed all the simple advice, such as making sure the Airport is at the top of the network priority list, etc, to no avail. I end up having to reboot my MBP to get reconnected, which is super frustrating.
MacBook Pro 17" (late 2011)
OSX v 10.8.5
Model Name:          MacBook Pro
Model Identifier:          MacBookPro8,3
Processor Name:          Intel Core i7
Processor Speed:          2.4 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          8 GB
Boot ROM Version:          MBP81.0047.B27
SMC Version (system):          1.70f6
Serial Number (system):          C02HH142DV10
Hardware UUID:          C6AC7046-2B2B-5DE5-BE83-447EAE22E250
Sudden Motion Sensor:
State:          Enabled
Network
Software Versions:
CoreWLAN:          3.4 (340.18)
CoreWLANKit:          2.0.2 (202.11)
Menu Extra:          8.1 (810.11)
configd plug-in:          8.5 (850.252)
System Information:          8.3 (830.5)
IO80211 Family:          5.3 (530.5)
Diagnostics:          2.1 (210.25)
AirPort Utility:          6.3.1 (631.4)
Interfaces:
en1:
Card Type:          AirPort Extreme (0x14E4, 0xD6)
Firmware Version:          Broadcom BCM43xx 1.0 (5.106.98.100.17)
MAC Address:          10:40:f3:b1:49:36
Locale:          FCC
Country Code:          US
Supported PHY Modes:          802.11 a/b/g/n
Supported Channels:          1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165
Wake On Wireless:          Supported
AirDrop:          Supported
Status:          Connected

Hello ghesser,
Thank you for the details of the issue you are experiencing with Wi-Fi on your MacBook Pro after setting up your Time Capsule. I would be concerned about this too.
I recommed reviewing the full article and specifically the section labeled, "Symptom: The network connection drops unexpectedly" in the following article to resolve an issue like the one you described:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thank you for posting in the Apple Support Community.
Best,
Sheila M.

After hard reset my time capsule is not found in airport even though its light is green so cannot reset

After hard reset the time capsule is not found in airport even though i have reconnected in proper order - says backup disc not found

Something is wrong because a hard reset will never leave the TC with green LED.
What version TC.. what firmware??
What OS on the computer?

Downgrading to 7.3.1 fixes time capsule firmware problem

Just in case some of you folks are still suffering with from time capsule firmware upgrade this post worked for me. First reset the time capsule by pushing the little button in the back for longer than 5 seconds. I also reinstalled the original tC software from the original disc.
open AirPort Utilities
2) select TC
3) select "configure manually"
4) to the right you'll see a popup menu with the current firmware 7.3.2
5) click this menu and select 7.3.1
6) go through all the following OKs etc., reboot TC and you're done

I upgraded to 7.3.2 and my wireless keeps coming and going on my Mac Book pro, with my old Mac Book it works like charm. When I switch to 802.11n only (5GHz) it works like charm on my Mac Book pro, but not with my old Mac Book apparently.
Where can I find the old 7.3.1 firmware. In the dropdown menu of Airport Utility there's only 7.3.2, but no 7.3.1. The download on the support site http://www.apple.com/support/downloads/timecapsuleandairportbasestation80211nfir mware731.htmldoesn't work, it says there's a newer version installed.
Where can I get only the 7.3.1 firmware, so that I can downgrade?

After I configure my time capsule to my newly replaced macbook hard drive, are my old backups still available?

After I configure my time capsule to my newly replaced macbook hard drive, are my old backups still available?

How old was this backup? It sounds like it was at least several weeks old.
You can look directly in the TM backup for the music.
1. Connect to the external HDD the backup is kept on.
2. Open a Finder window and select the backup drive in the left hand panel. Double click into the folders until you see a list of folders with dates.
These are the incremental backups. You can start at the top or the bottom of the list but I suggest you double Latest/<HDD Name>/Users/<Account Name>/Music/iTunes/iTunes Media/Music. From this location you can start looking for the "missing" music. When/if you find it you can simply drag-n-drop to ~/Music/iTunes/iTunes Media/Music on the internal HDD.
If the music is actually not in the backups (for whatever reason) then you've got a problem.
You can download the uploaded files from the cloud by deleting the affected tracks from the iTunes library (but not the cloud!), highlighting multiple tracks at once, right-clicking and choosing "download."

After 7.5.1 Time Capsule firmware update -- bad news

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