After a crash during the installation of Captivate, the installation program does not "initialize" and the installation procedure stops. Any suggestion?

Question

I bought “Captivate” few days ago. I received the internet address to download the program and the activation number. I downloaded the program (OK), started the installation program (OK) and received indications that the decompression process was OK. Then the installation started and I was asked to introduce the activation number (OK). After this, a bar showing the progress of the installation was shown on the screen. The bar stopped at 2%. I waited more than 20 min and saw no progress. Then I decided to start the “windows task manager” to see if the process was active. I have windows 7, so I pressed alt-ctrl-del  and received the message (2-5 min later) that the task manager could not start. I waited more time (more than 1 hour) and since the installation progress was still indicating 2% and since I still could not activate the task manager, I rebooted the computer.
I then tried to reinstall the program. After the decompression, I receive the message:”Installer failed to initialize. Please download Adobe support advisor to detect the problem”. I followed the link to discover that the program is no more available.
What should I do?

Answer 1

Hello,
Please follow the steps down below .
Disable the start up items. ( Ms config )
Rename the OOBE folder from the location mentioned below .
Windows: C>Program files or Program files(x86)>Common files>Adobe>OOBE and rename the OOBE folder to like (OOBE_old).
Uninstall the Adobe Captivate 8 components manually from the machine. Delete all the Adobe Captivate files and folders manually.You may check the following locations.
                  o   C:\Program Files\Adobe*
o   C:\Program Files\Common Files\Adobe*
o   C:\Program Files\Common Files\Macrovision Shared
o   C:\Program Files (x86)\Adobe*
o   C:\Program Files (x86)\Common Files\Adobe*
o   C:\Program Files (x86)\Common Files\Macrovision Shared
o   C:\ProgramData\Adobe*
o   C:\ProgramData\FLEXnet
o   C:\Users\<user_name>\AppData\Roaming\Adobe*
o   C:\Users\<user_name>\AppData\Roaming\com.adobe.*
o   C:\Users\<user_name>\AppData\Local\Adobe*
o   C:\Users\<user_name>\AppData\LocalLow\Adobe*
o   C:\Users\<user_name>\AppData\Local\VirtualStore\Program Files\Common Files\Adobe*
Create a new user account which has the admin rights on it.
Restart the machine.
Login to a new user account .
Once you are logged in then try to install it again.
Regards,
Rajeev .