After a forced computer shutdown, OS X 10.9.5, I have received this message, PS could not initialize Photoshop because the preference file was invalid (it has been deleted).

One idea is to hold down the cmd-opt-shift keys and start Photoshop. It will ask you if you want to delete the settings file. Answer "Yes" and it will create a new Preferences files. Photoshop should continue to load.
Gene

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After downloading itunes on my new computer all of my songs have an exclamation point in front of them and it says the song could not be used because the original file could not be found. How do I fix this?

After downloading itunes on my new computer all of my songs have an exclamation point in front of them and it says the song could not be used because the orginal file could not be found. How do I fix this?

Hey waltee911,
It sounds like you're seeing something similar to this picture:
If that's the case, the following article has troubleshooting steps to solve the issue:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Welcome to Apple Support Communities!
Sincerely,
Delgadoh

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". need help

I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

Error message when trying to play music on computer states The song ... could not be used because the original file could not be found. However, my library shows how many items and the GBs used. How do I locate the files?

When I try to play my iTunes music on my computer, an error message comes up and state "The song (title of song) could not be used because the original file could not be found. Would you like to locate it?
When I click on Locate It, I cannot find where the music file may be located. Does anyone have any suggestions?
This all occurred when I attempted to do a backup to an external hard drive. Unbeknownest to me, the files did not copy over and do not appear on the external hard drive.
When I open my iTunes library, at the bottom of my music list it shows how many songs and the GBs, so it appears that the files are still there; however, cannot be located.
Thank you.

Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

After installing iTunes 10.5 update i get the following message when trying to play any song in my Library "The song could not be used because the original file could not be found. Would you like to locate it?" how do i fix this??

I have an iPod Classic and work on Windows 7.
i recently installed iTunes 10.5 update and since then i cannot play any of the songs in the Library - i get the following message
"The song could not be used because the original file could not be found. Would you like to locate it?"
what happened to all my songs (almost 2000) How can i get them back into my music library?
Please help - i do not want to spend another week downloading all my cd's onto my computer !!!!!

Try my script FindTracks. Select a few of the missing files to start with then run the script. Choose No at the first prompt so that you can check how it works track by track, then confirm or edit the location of the media folder where your files are. Once you are happy with how it behaves let it process larger numbers of tracks automatically.
tt2

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found."

Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
Thanks,
Shellyboo

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

I have a new computer that downloaded all of my playlist. but i cannot play all songs. i get a error that say "the song could not be used because the original file could not be found. would you like to locate it? but it does not help to resolve.

i installed itunes to my new computer and transfered all my playlist from the older computer. the software came with the new computer hp link up. the problem
comes in where i want to play a certain song on a playlist and this error pops up "the song could not be used because the original file could not be found.
would you like to locate it? which is of no help.
is there a solution to this problem?

The file path for these songs IS NOT correct per your iTunes Library file.
See: http://dougscripts.com/itunes/scripts/ss.php?sp=listmias for an Applescript to locate these files for re-adding.

HT204406 I opened i Tunes on my mac and while i see the songs in some of my playlists they will not play. The computer says the song could not be used because the original file could not be found. Would you like to locate it? When i do it won't play.

I opened i Tunes on my mac and while i see the songs in some of my playlists they will not play. The computer says the song could not be used because the original file could not be found. Would you like to locate it? When i do it won't play.

You will need to locate where you itunes library is and then relink one of the songs, itunes will do the rest. So if your itunes library is on an external hard drive or something like that. When you get the error message click yes you would like to locate it. then navigate to the external hard drive where the itunes libray is and locate that particular song. Once you have linked one, itunes will ask if you would like it to locate the rest, click yes and it will find the rest of the files if they are in the same location.

Got a new computer now I'm getting a new error "The song could not be used because the original file could not be found. Would you like to locate it?"

So i got a new computer and before i did i backed up al my music onto an external hard drive. I downloaded itunes and went to put my music back on and when I unplug my hard drive i get this message "The song could not be used because the original file could not be found. Would you like to locate it?". I have close to 3500 songs so its a little annoying that i cant update or sync my ipod/iphone. Are there any tips or tricks you could help me with in order to fix this problem

Here is the folder hierarchy of my /Home/Music/folder:
Music folder
iTunes folder
iTunes Media folder
Music folder
Note that the contents of this last folder in the hierarchy will be different on your computer.

Recently got a new computer and installed itunes from external drive - all music shows up in the library, however when i click on a song i receive this message "the song could not be used because the original file could not be found". What do i do?

I recently got a new computer and installed itunes from which had been saved onto an external drive - all music shows up in the library, however when I click on a song I receive this message "the song "abc" could not be used because the original file could not be found". What can I do?

I was given the option to locate the file where the song is held. If so select "locate" and direct it to the folder / file where the song is and open it. itunes then will give you the option to use this process to update all of your library. OK that as this will do it automatically instead of doing them one by one. I hope this helps.
Martin

I get this message when I try to listen to my itunes on my computer. Song could not be used because the orginal file could not be found

i get this message when I try to listen to my itunes on my computer. Song could not be used because the orginal file could not be found. WHy do I get this and how do i correct it?

Hi ihrtthecowboys,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. For this issue, see the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Download past purchases
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

When i connect my iphone to the computer it gives me this message "ITunes could not sync contacts to the Iphone "my name" because the sync server failed to sync the iphone. whats the problem

when i connect my iPhone to the computer it gives me this message "ITunes could not sync contacts to the iPhone "my name" because the sync server failed to sync the iPhone. what is the problem?

What type of computer?
Mac: Sync Services: Advanced troubleshooting for contact and calendar syncing
Windows: Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
The following previous discussion may also help: Re: sync server failed to sync the iphone

After upgrading iTunes I can no longer play my songs. It says that "The song ________ could not be used because the original file could not be found. Would you like to locate it?" I have NO clue where to look.

After I recently Upgraded iTunes I can no longer play any movies or songs. It says that "The song ______ can no longer be playe because the original file cannot be found. Would you like to locate it?" I have no clue where to look as I'm not tech savvy. I did look in previous itunes libraries file and it's empty. Any and all help is appreciated.

The links below illustrate how your iTunes should look if you use default settings in preferences. If you don't use those settings then you have to know what you're doing.
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605
The above links also illustrate the Media folder and its subfolders. Look for a file in there in the logical structure by folder artist and album. If you're lucky, linking one file will get an offer to link others and it iwll all come together again.
I see you are running OSX 10.5.8 it would help to know which version of iTunes you use now and which one you used before.

I can no longer play my music from iTunes on my computer. i get the error prompt: The song (name) could not be used because the original file could not be found. What do I do?

not sure what to add other than to repeat myself. ive lost ability to play music from my iTunes library on my computer. Everything is there but i get an error message that says '"The song (name) could not be found. Would you like to locate it? Then it gives me the option to locate or cancel. i can't do that for 3800 songs!! i have all my music in separate folders by album and all individual selections in an external hard drive. i can play from there but thats clicking on one number at a time. i lost my capability in the process of Microsoft correcting a problem with my outlook program. Why, i haven't a clue. help!!

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

New computer, transfered music via external hard drive, library there but music wont play, message "The song " " could not be used because the original file could not be found. Tech did everything, said call Itunes support

New Computer
transfered Itunes library via clickfree backup. New computer Tech support(Premier PC) did this, Now can not play library within Itunes. Message says "The song " song name " could not be found. Would you like to locate it? Same Tech tried different things via on line support could not fix and said call itunes support and say Itunes will not play on new computer.

I was given the option to locate the file where the song is held. If so select "locate" and direct it to the folder / file where the song is and open it. itunes then will give you the option to use this process to update all of your library. OK that as this will do it automatically instead of doing them one by one. I hope this helps.
Martin

After a forced computer shutdown, OS X 10.9.5, I have received this message, PS could not initialize Photoshop because the preference file was invalid (it has been deleted).

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