After a hard drive failure, trying to re-load PS and Lightroom from Adobe

Hard drive replacement means I've no Lightroom software of Photoshop. It was LR 3 so now I need it before upgrading to LR5, PS was a newer version but where do I find the Adobe proof I had bought them?

https://www.adobe.com/account.html for serial numbers on your Adobe page

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Trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

I am trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

First, make sure caps lock is not on.
Another reason why your password might not be recognized is that the keyboard layout (input source) has been switched without your realizing it. At the login screen, you can cycle through the available layouts by pressing the key combinationcommand-space or command-option-space. See this support article.
If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
Otherwise*, boot into Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. In the window that opens, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
 ▹ Restart
from the menu bar.
You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
*Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.

Lost 10.6.8. after a hard drive failure!

I lost 10.6.8. after a hard drive failure, can only update to 10.5.8? What are my options?
Thanks,
Amir

10.6.8 was the last update to Snow Leopard (10.6). Snow Leopard was never available as a download. After Snow Leopard is installed from the retail DVD, updates from the base install to the most current (10.6.8) are available as free downloads through software update (or a combo update). You will need to purchase the retail version of Snow Leopard.

Please could somebody help me I have an iMac which came with Tiger 10.4.10 installed I have lost my disks and I need to re-install after a hard drive failure. Where can I find this? I will upgrade to Snow Leopard after but I cannot go straight to SL

Please could somebody help me I have an iMac which came with Tiger 10.4.10 installed I have lost my disks and I need to re-install after a hard drive failure. Where can I find this? I will upgrade to Snow Leopard after but I cannot go straight to SL

You can go strait to SL, all you need is a retail SL DVD available from Apple for $20. The US online store has them at:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

Following hard drive failure on iMac running Maverick I have recovered from TimeMachine backup but now app store does not connect. All other internet connections normal. Does anyone know of a fix?

following hard drive failure on iMac running Maverick I have recovered from TimeMachine backup but now app store does not connect. All other internet connections normal. Does anyone know of a fix?
Also mail not loading. The error report suggests that I look for updates from the app store?

http://www.apple.com/support/mac/app-store/contact/

I had to have a new hard drive installed. Now programs load slowly and pinwheel spins a lot. Any suggestions?, I had to have a new hard drive installed. Now programs load slowly and pinwheel spins a lot. Any suggestions?

I had to have a new hard drive installed. Now programs load slowly and pinwheel spins a lot. Any suggestions?, I had to have a new hard drive installed. Now programs load slowly and pinwheel spins a lot. Any suggestions?

It's likely that the new drive isn't working, or it wasn't installed correctly, or you had some other hardware fault rather than a bad drive.

Experiencing strange performance issues after a hard drive failure - Help!

I bought my mid-2012 i5 Macbook Pro in December of 2012. I realized when shopping for computers that I wanted an SSD installed, but that it would be a lot cheaper if I bought the SSD and installed it rather than customizing it in the Apple Store. So I bought a nice Samsung 128GB SSD (820 or 840 - can't remember which) and did the installation. I went ahead and installed two 4GB sticks of RAM while I was at it. Everything was just dandy: my boot time was just under 9 seconds, and all of my data-heavy apps booted in no-time at all. Then all **** broke loose.
About two weeks ago, I opened my computer and I got the dreaded "? File Folder" notification with a gray screen. I immediately thought hard drive failure. No matter how many times I tried to boot, the computer just would not talk to the SSD anymore. I used Internet Recovery to get into my Disk Utility, and the entire partition was gone. I assumed the worst but wanted to be sure - I bought a hard drive enclosure and hooked the SSD up to an older Macbook, and lo and behold: it worked perfectly. I was not only able to recover data, but I could write data to the drive. Nothing appeared wrong with the drive when I plugged it into the old Macbook, but my newer Macbook still would not recognize it. Even my fiance's Windows 7 PC recognized the drive as "?" (since it was formatted for Mac, but hey - it recognized that it existed!).
I decided to re-install the original HDD that came with the 2012 Macbook Pro (the one I removed in favor of the SSD). I was able to re-install the OS and I can boot up at will, but everything is different. The performance issues are extremely noticeable. I can't have more than two programs running at one time without the spinning wheel of death appearing. My boot time went from 9 seconds to 2 minutes. I know that SSDs increase performance, so there is some slight performance downgrade to be expected since I am using a mechanical drive now -- but these are not normal issues. Sometimes I can't even type a web address into Safari without the wheel appearing. iTunes, and specifically the App Store, take minutes to open - and I have no media is on iTunes.
Here's the thing: I have tried just about anything to fix this problem that Google can pull up. I've verified the HDD, I've booted into Safe Mode, reset RAM and cache, run benchmarks and other performance tests, entered all sorts of weird language into Command Prompt, and studied Activity Monitor - I can't find a single red flag that would indicate anything being wrong. It appears to be a perfectly functioning, updated computer.
I'm thinking a piece of hardware failed that triggered the error with the SSD. I'm not really sure though since all of my performance tests indicate perfectly functioning hardware. I'm a little afraid to take it to the Apple store because I know they'll tell me it's my fault for opening the computer and replacing the hard drive in the first place.
Any ideas? At this point anything to salvage this computer would be helpful.

Spin Cycle,
were those other computers which were able to recognize your SSD in its external enclosure also Macs? Do you know if your SSD has its most recent firmware revision installed? (If it doesn’t, its installer can be downloaded from the Samsung SSD firmware page for burning onto a bootable DVD.) I haven’t used the 830 myself, so I don’t know what its reputation is with Macs. I have an 840 PRO in my MacBook Pro, which has been trouble-free for me, but my understanding is that the 840 EVO has had trouble with Macs in its earlier firmware revisions — so I’m wondering if the 830 has a known track record with Macs, good or bad.

Problems - Recovering Library After a Hard Drive Failure

I would really appreciate any tips or help.
I keep all my music on an external drive in a folder located as H:/iTunesFolder
After a hard drive crash (my C drive not the external) I lost the itunes XML but I was able to recover it.
After getting a new C drive I reinstalled iTunes and copied my saved XML and ITL into the iTunes folder.
Now when I open iTunes about 80% of my songs have the exclamation point. When I search for the song it's always right there in the correct folder
I even checked the XML using notepad and I cannot see any reason that the files will not connect.
So what can I do, is there a way to MASS reconnect all the files since they are all in the right place with the right names or is there a way to get them connected in the first place.
Thanks a lot

The easiest way would be to put all the messages that are new since the backup you want to restore from into one or more temporary mailboxes, and export those mailboxes. Put them somewhere where they won't be overwritten by restored data. Then restore. Import the mailboxes you exported and move the messages back into place.

How do I restore my computer's software after a hard drive failure? No back-up. No disk.

My hard drive on my MacBook quit working. I didn't have a back-up. I sent it to a data recovery company with instructions to recover the photos only. I bought a new hard drive and installed it, only to realize that I don't have any way to get back the operating system or the other software that came with it. Do I need to bring it in to have a genius do it, or can they send me a disk? How much will it likely cost? Why didn't I get a backup disk in the first place? Any help is appreciated.
Thanks

If you call AppleCare they will be more than willing to help you. Use the appropriate phone number on this page. Tell them you need a support related fulfillment - replacement disks. As shldr says there will be a small charge, but you will be able to install your system again.
Best of luck.

Old Hard Drive Fried! How To Add Photos and Music from iPod to iTunes

Hello! I'm in serious need of some help.
My old hard drive died without any warning, so I lost everything that was on it. Luckily, my iPod is full of very important photos and all of my music.
How do I transfer these images and mp3s into iTunes on my new computer?
I've lost everything else, so the last thing I want to do is lose the only photos I have left along with the gigs and gigs of music I spent months gathering and organizing.
Please let me know the surest way to transfer these images and music files from my iPod into iTunes.
Thank you so much for your help! This event has saddened and exhausted me completely.
All the best,
Sunshine
Toshiba Satellite Windows XP

If you have any iTMS purchases the transfer of purchased content from the iPod to authorised computers has been introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved but if you're interested it's posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. This is just a selection, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. Have a look at the web pages and documentation, they are generally quite straightforward. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
If your iPod is set to update automatically take care when connecting back to your computer and an empty iTunes. You will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Don't uncheck Sync Music it will be unchecked by default when you choose the manual setting: Managing content manually on iPod
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay.
For some additional ways to retrieve photos from an iPod try:
iPodPhotoCopy Windows only
CopyPodPhoto Windows only
iPod Photo Liberator Mac & Windows
Use Disk Mode to copy photos from iPod

Deactivation . Crash hard drive. New computer. Photoshop CS6 and Lightroom 5.7

I have both desktop and laptop. Photoshop cs6 and Lightroom 5.7 installed on both. My desktop hard drive crashed and I can't deactivate both Photoshop cs6 and Lightroom 5.7 on the desktop. I believe I have 2 activations on both Photoshop and Lightroom. I need to deactivate both Photoshop and Lightroom to reinstall on new Desktop. I do not want to deactivate on the laptop. Remember the old desktop hard drive crash before deactivating. Help.

If you have a subscription there should be no problem. You should be able to install on two machines. If you try to activate a third machine I believe the activation server will deactivate all your activations. Then activate the current machine. You can then re-activate one of you other machines.
If you have a perpetual licence and have two activation you will need Adobe Customer Support to assist you.

I have had to do a clean install of windows 7 after a hard drive failure, after reinstalling LR 4.4 everthing seems ok until I imprt Raw Files, these are showing as a vivid green in colour, I have tried everything I know to resolve the problem, but no suc

Hi, can any one help with the above

Hi Badger49,
Open control panel, double click on color management.
Check the box that reads "Use my settings for this device".
Click on Add and choose the profile "sRGB IEC61966-2.1 and make it the default profile.
Also if you have a secondary monitor unplug it.
Try to re launch Lightroom and check if the issue persists.
Please reply if you need further help.
Thank you for posting on Adobe Forums.

How can I install after a hard drive failure with only upgrade disk?

I've been using Photoshop since 1998 but my HDD recently suffered a complete failure and I've had to change the drive. Unfortunately, I don't have my original Photoshop disk, only a CS2 and CS5 upgrade disk (with both serial numbers). Is there any way round this problem? Many thanks in advance for any replies.

Welcome to the forum.
My upgrade path started with Ps version 2.5. That was the last full version, that I had. All the rest were upgrades from there, though to CS 2.
When I went to install CS 2, I was asked for the CS version. I had both the upgrade disc and the S/N (my S/N's went through a couple of iterations, over the decades). In my case, the CS version disc was inserted, found and the installation went smoothly.
Now, while I have CS 5 (and 5.5 and 6), I never installed CS 5, it was just part of the upgrade path, to get me to CS 6 at the end. With my CS 5 S/N, CS 6 installed fine.
That was what worked for me, and I hope will work for you too. Keep that CS 2 disc handy, as you might need to insert that into the multi-drive, at a point in the CS 5 installation.
The one worry that I would have, with an HDD failure, would be Activation, as you probably did not Deactivate Ps, before that failure. For that, should you be up against your allowed Activations, you will likely want to call Adobe Customer Support, and explain your problem. They should be able to reset the Activations, and help you.
Good luck,
Hunt

After hard drive failure Premiere Elements 9 loads with only tool bar at top & grey screen below

I have uninstalled & reinstalled. Tried to load project but program tells me it has to close

I have uninstalled & reinstalled. Tried to load project but program tells me it has to close

Sync after hard drive failure.

Im at my wits end-I really am. Why on earth is I Tunes so chuffin awkward.
Right after a hard drive failure I've now gone and purchased a refurb desktop. Fortunately on my previous I Tunes library the default location for the library was on an external hard drive.
Following the simple instructions I transferred that music folder onto my desktop and into a folder called I Tunes Library. I then dragged and dropped that folder into I Tunes.
I attempted to sync my I Pod but the error message was stated there was not enough room on my I Pod Touch. I found this curious because my entire I Tunes library only amounted to 47gb and my touch is 60gb.
I found out the reason for this was because some of the the library I had imported from my external hard drive had duplicated some of the music thus making my library larger than 60gb.
As I Tunes doesnt allow you to sync from your touch to a new I Tunes library (why???Grrrr) I completed a factory reset wiping all of my music and once again tried syncing from I Tunes.
To my horror about a third of the library has duplicated and even after manually removing those duplicates and a lot of my music is missing from I Tunes HOWEVER on my external hard drive that missing music is showing there?
Can anyone help??

Hi!
It seems that your iPhone is properly connected to the Sync server and that you need to add your computer to your previous account. In order to do so:
# At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options. . In the Options window, click on the Sync tab.
# Click Set Up Firefox Sync
# Under I already have a Firefox Sync account click Connect and then select "I don't have the device with me" just below the three boxes.
If you have already created a new account in your computer and you want to log in with your Firefox Home application, "Sign out" and set up the application again. The data you are going to lose is the one in Firefox Home. If you have restored the information in your desktop browser the data will appear in your iPhone once the sync is done.
Unfortunately, Firefox Home doesn't have the ability to send the bookmarks stored there to your computer so if you need to restore them in your computer and you don't have the Sync Key to restore the account in your computer, your only option is to copy them manually.
I hope this information helps you.

After a hard drive failure, trying to re-load PS and Lightroom from Adobe

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