After a search no songs appear to download
Hello, I have downloaded an upgrade to iTunes when it didn't recognize my iPod. Now, on the new one, when I put an artist, band or song in the search window, I get whole CD's that I can download but I don't get individual songs below that I can download, like I did before. Can anyone help me with this oddity? Also, it doesn't recognize my daughter's iPod. It says to go to www.apple.com/ipod/download but I don't see anything useful there. Thank you very much for you help!
No idea what you're seeing in the store. Maybe you could post a screenshot on flickr or somewhere.
For the ipods, see this apple article:
http://support.apple.com/kb/TS1369?viewlocale=en_US
Similar Messages
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Not all songs appear for download in purchased section
Okay, so I downloaded an album a while back (The Goo Go Dolls - iTunes Originals) but lost it... So thought I would be able to re-download it! I can only download 13 of the 23 tracks on the album. As you can see from the attached screenshot, they don't even appear in the right hand pane but do in the left???
Confused a little... Hoping it something I have done!!!My reply from apple
Dear Mark,
Thank you for contacting iTunes Store Customer Support. My name is Derrick. I understand that you this message comes up "pings failureType5002 customerMessageAn unknown error has occurred set-prefs preferred-audio-format256". Being a customer myself I can certainly understand your concern for this matter and I will be happy to assist you.
Mark, as an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
And another reply
I understand from your email request that you are receiving error 5002 when attempting to download your purchases. My name is Gerri, from your iTunes Store Customer Support Team. I can appreciate your desire to have this addressed as soon as possible so that you can download your songs to your account and I'll be happy to assist you today.
Many of my customers have resolved this issue by temporarily removing their credit card information from their account. Here are the steps:
1) Visit the Apple Store online:
http://store.apple.com/uk
2) Click Account in the upper-right corner, then click "Change account information" and sign in using the same Apple ID and password you use for the iTunes Store.
3) You should see your account-profile page. Under Method of Payment, remove all of the characters from the Card Number field. Do not change the expiration date or credit card type.
4) If you haven't already, select where you primarily use your purchases from the pop-up menu near the bottom of the page.
5) Click Continue. If you are asked to enter any other information, be sure to click Continue after making the updates so that your changes will be saved.
6) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:
http://www.itunes.com/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
7) Click this link to open iTunes and access the Apple Account Information page:
http://phobos.apple.com/accountSummary
8) Sign in to the iTunes Store using your account name and password.
9) On the Apple Account Information page, click the Edit Payment Information button.
10) Enter your payment information and click Done to save your changes.
To ensure your account is functioning, try downloading a free item from the iTunes Store. To do this, navigate to the iTunes Store main page by clicking the Home icon near the upper-left corner of the window. Scroll down and click the "FREE ON iTunes" link near the bottom of the main page, then select an item to download.
I hope the above information has been helpful. If you have any additional questions or concerns regarding this issue or any other problems with any of your iTunes purchases, please be assured that I will be more than happy to try to assist you further.
Have a good day.
Sincerely,
Ms Gerri
iTunes Store/Mac App Store Customer Support -
My iPhone only downloads apps from iCloud, the songs get almost finish then I get a download error message. Also the only thing that syncs are the apps, not the music when I sync on pc?
Hi,
I experienced the same issue as you have. What worked for me is the following:
Go to iTunes store on your iPad. Under Downloads (the icon to the bottom right) you should see the episode that is causing you the issue. Delete this episode (swipe to left). Then retry. This worked for me.
The workaround is far from ideal and Apple needs to find a solution for this as you are not the only one who reported this issue.
Regards
CO -
After upgrading to iOS5 & everything was restored,I couldn't find the downloaded movies I had before.I kept on syncing it with iTunes.I can see videos are taking up space on my Ipad 2 memory in the iTunes page but it doesn't appear,only songs appear on the Music.thank you in advance for your assistance..
They are now in the videos app!
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The first songs i've downloaded and synced with my new touch have created ghost songs. They are only on my computer in itunes once but appear on my ipod twice, one copy that won't play. I can't delete them. I've tried unticking all the music that was on the ipod via itunes and re-syncing, which in theory should delete all music from my ipod. It does except for the 5 ghost songs. So at present I have no music on ipod except the 5 ghost songs. Has anyone got any ideas how I can get rid of these?
I had no problems with my ipod touch 4th, which I had for years. Any help would be great.iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
After I have deleted a file from my iphone, it still shows the song with a download button? Is there a way to get rid of this totally, so it doesn't show at all?
The banner usually indicates that the memo is "Paused." If you go back into voice memos, touch the word "Done" beside the big red pause button, give it a name, then it will show in a list. Touch the memo in the list then touch the trash can icon that should appear.
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After transfering songs from ipad to cpu reference was lost in ipad, the song appears but reproduces the next one of the list in songs
How can i regenerate database of songs?you could try this
http://www.mp3buzz.net/index.php/2006/06/27/how-to-get-songs-off-your-ipod-w-itu nes/
or apparently you can download software to help. good luck! -
I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?
I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue. -
I recently download a song with my IPOD Touch 4G. The song appears in my iTunes music library but not on my IPOD. I've tried syncing several times, but I cannot get it to transfer to the IPOD. Any suggestions?? (This has never happened before to me)
Use 3rd party software like:
http://www.digidna.net/products/diskaid
http://www.wideanglesoftware.com/touchcopy/index.php
For items purchased (including apps) from iTunes:
http://support.apple.com/kb/HT1848 -
I synced my phone to my compuer, then i backed it up. Originally i had 60 songs, then after the backup only 10 of them downloaded again. How do i get the rest of my music back? Do i have to buy it all again?
If they were purchased from the iTunes store, redownload them for free: http://support.apple.com/kb/ht2519 (supported in most countries: http://support.apple.com/kb/HT5085).
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MY iPhone 4 after being updated to iOS7 will not download or update any apps. When i press the button on my device to download a new app the loading wheel appears then in a few seconds disappears. I dont get a terms and conditions screen or anything.
Ive tried using wifi and 3G seperately. Ive tried restarting the phone. Ive tried restoring it from a backup but none of these have worked yet.
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Some of the songs I have downloaded from iclouds cut out after about 50 seconds when i play them? Has anyone else had this problem and if so did you manage to fix it.
ThanksI've had this happen several times... I suspect the download was interrupted for some unreported reason so it only has a partial file or has a corrupt byte in the file it failed to catch.
Just delete the local copy and re-download from the cloud and they play fine. -
I have downloaded an update for my ipod 4th, and after that all my songs, pictures and apps have been erased, Is there some way to recover all my information without have done a security copy?
I supsect you did the update on other than your syncing computer. If yu did the app, music and synced photo will not be on the iPod after the update since those items are not in the backup that iTunes makes. See:
iOS 5: Updating your device to iOS 5
The above applies to all updates performedvia USB on a computer. To get stuff back, restore from backup on the syncing computer.
The above in my educated guess since you provided litle information about how you did the update.
You can redownload many iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
HT1725 the songs I have downloaded on an album skip after a few seconds - how do I fix this?
I have just bought an album from Itunes Store on my laptop, it says all of the songs have been downloaded, but some of them skip half way through the song, how do I fix this?
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html -
Using iMatch on iMac, iPhone and iPad. When I want to download all songs from a playlist on my iPhone, witch contains e.g. 143 Songs before the download, there are only 96 songs in the playlist after download. The missing songs are not listed anymore, but when I check the same playlist on my iPad (Not downloaded), it tells me, that it contains 143 songs.
Same behaviour with other playlists and even when downloading on iPad and checking on iPhone.
Does anyone has noticed the same behaviour?The track number issue is covered here:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=8...
Sounds like the bbthumbs.dat files that get created are causing problems. You can delete them all and it will work.
Doesn't look like a way to fix this permanetly however (they'll come back next time you sync)
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