After a series of computer problems and rebuilds, CS6 will not accept my serial number? How do I
I have had a series of computer rebuilds and finally replaced the computer, but CS6 will now not accept my serial number. How do I contact Adobe to correct this?
Get their phone number from their main web pages (start by clicking the red Adobe icon on this page). Look for Contact Us links. The phone numbers don't jump out and shout at you but neither are they hidden.
When you get Customer Support on the phone, describe what you've been through and ask them nicely to make BOTH your allowed activations available to you once again.
-Noel
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Basic and frustrating: Pages will not accept my serial number
My wife's iBook's hard drive recently died. We were able to save most things with Data Rescue even though the disk won't mount (bravo Data Rescue). Until she gets a new internal drive she would like to use the computer with an external Firewire drive, which has all her docs on it.
That's fine, but Pages, installed on the external drive, won't accept the serial number that came with the software and that worked before. Come to think of it, I now recall there was some problem the FIRST time. I was on the phone with Apple for quite some time when finally the guy said something that made a difference, but I can't remember what it was. All I know is that I have entered many serial numbers for software, and iWork is the only one that hasn't just worked. Anyone know what the trick is, or how I can get another number?Bob,
I think to start I have more questions than answers.
Are you started up from the external drive you're trying to run iWork from? Are you logged in as an administrator when trying to enter the serial number? Are you trying to enter the serial number for iWork '05 or '06? The font used for the serial numbers with iWork '05 was a very bad choice & led to a lot of confusion. I wrote a user tip, iWork: serial number tip, that addressed most of the common problems. Other than the confusion of letters & numbers, the other possibilities are probably applicable to iWork '06. Try these & then post back if it works or not. If it doesn't, your answers to my initial questions might lead us to the solution. -
I am trying to re-install CS3 after having to replace my Hard drive, but it will not accept my serial #. How can I get it to allow me to continue using my software?
If you had registered your CS3, you can get the serial number from your Adobe account when you log in through the Adobe corporate web site. Just go to My Products to find it in your account.
Adobe applications show you a truncated s/n to discourage software piracy. Legitimate Adobe s/ns have 24 digits. -
I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products. The purchase was in 2012.The message says the serial number is invalid. What do I do nest?
Hi there,
Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
^Ani -
I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?
Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena -
I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .
Hi tapanb34358563,
Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
Let me know.
Regards,
Anubha -
I have elements 7 installed on my windows 8 computer and it will not accept my serial number
I have elements 7 installed on my windows 8 computer and it will not accept my serial number
You can download the updates from here:
windows
Adobe - Photoshop Elements : For Windows
mac
Adobe - Photoshop Elements : For Macintosh
There is no longer anything to sign in to.
See this for more info and solutions:
http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/ -
Adobe is not recognizing my serial number for my purchased CS5 Design Standard. What can I do? Jim
Jim have you verified the serial number is the same as the one registered under your account at http://www.adobe.com/?
If so then is there a specific reason you are needing to reinstall? Is this a new installation on a new computer? -
Creative Suite 6 Design and Web Premium will not Reinstall: Says Serial Number is not "Valid"
Chat support has been no help. I uninstalled Creative Suite 6 because I was having issues with some of the software and hoped that a reinstall would solve the problem. Now the software will not reinstall. It takes me to the validation screen where it asks for the serial number and says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact customer service," when i type the serial number in. I have now gone through THREE chat sessions with "customer support" in which they have sent me a link to download the same program, and it would not reload because of the serial number, and then have walked me TWICE through a multitude of tasks that have not solved the problem. They keep asking me the same questions again and again, ignore my own questions to them, and cannot give me any information that actually helps. The phone system will not support Creative Suite. I NEED this software to reload as I've already missed one publishing deadline and will miss another if I cannot use this software, which, at the moment, seems to be a $350 coaster.
This is the same disc I used to install the software originally. I installed it on my old laptop and used it there without incident until my new laptop came (a period of about two months). I then Uninstalled the software from the old lap top and installed it on the new one, again, without incident. When I found that the icons for switching between tools in Photoshop and Illustrator were so small I could not see them, and they seemingly could not be adjusted within the program, I uninstalled the software, and at this point is when the software would not reinstall on the same computer it was on in the first place. My software is official, on a physical disc, and registered to my account with Adobe. What do I do? I just opened this press five months ago, and I cannot justify a Creative Cloud membership with the amount of work I'm actually putting out at the moment, and especially not with the terrible customer service I have been receiving so far.
Please help.If you never deactivated, and neither did they, then that is likely to be a reason for not being able to activate again. Contact them thru chat and ask them to reset your activations.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I purchased a software license for photoshop elements 12. I started the process to download the software and provided the serial number on the download card. Since the serial number provided was correct, the download started and completed. Once installed the system started to install the software. Again I had to supply the serial number. This time the system will NOT accept the serial number. I entered it again. Not accepted. I tried it again, this time with dashes. Again the serial number is not accepted. What do I do?
Is there any message provided when serial number is not accepted? If so, what does it say?
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Computer crashed i reinstalled CS5 but it will not take my serial number
My computer crashed and I reinstalled CS5 from the download sight. I have a license for two computers which was installed on two iMac computers. The one iMac crashed and I could not get in my hard drive, so I purchased a MacBook Pro. I called Adobe and they gave me a case number 0215153209 along with the web sight to download the software and my serial number of the product. I downloaded the product but it will not accept the serial number. I wonder, since I had it installed on two computers and I was unable to delete the software from the computer that crashed that it thinks I'm trying to load it on a third computer? I do I over come this?
Stephene30094839 I reviewed the serial numbers you offered in case 0215153209 and they both have activations remaining. What specific error message are you receiving when installing Creative Suite 5? If you are receiving the error message that the serial number is invalid then can you provide a bit more history? You indicated an iMac crashed and you could not get into your hard drive and then bought a MacBook Pro. Were any files or folders transferred from the iMac to the MacBook Pro?
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I am changing from an older computer to a new one. I downloaded LR on the new one but It will not accept the serial number. Hepl please
make sure you're properly 'installing' lr using the installation files:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I recently upgraded toSnow Leopard, after that I was given a continual message that I had to reinstall my Internet Cleanup. So I did. Then I turned my computer off and now it will not turn on at all. Help!
See if your Mac will boot from the install DVD.
Then uninstall Internet Cleanup.
Allan -
I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number@
What message do you get when you try to activate it?
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Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.
Make sure you are using the correct serial number. Find your serial number quickly
If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count. To do that you need to contact Adobe Support thru chat and ask them to reset your activations. If you ask for more than that they will tell you they cannot offer you any support.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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