After a System restore event I am unable to 'unpack' the Abobe Creative Cloud App to load it.

I purchase a subscription to the cloud (Lightroom / Photoshop). The APP all downloaded fine after the purchase and the short cut worked, I managed to download the 2 software packages and started to use them. I then had to action a Win 7 Systems restore. Following this the software was no longer on the Laptop. I therefore tried to re-download the APP. This initially seemed to work OK but when running it, the APP appears to start the loading process, then just disappears after a few seconds. I have waited for hours to see if it would finally burst into life. Can anyone suggest what I need to do to restore functionality and what the issue is? Many thanks in anticipation.

Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
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Running Creative Cloud apps after System Restore

I got Creative Cloud yesterday and I'm totally psyched. I downloaded several of the apps in the Application Manager. Once they were done, I hit the "run app" button next to Photoshop to make sure it was working. It worked perfectly, so I went to bed.
This morning I turned on my computer and it didn't start because a Windows update that I installed while shutting down last night was apparently poison for my computer. I had to recover from a system restore point that had been created several weeks before Creative Cloud was installed.
Now I'm not sure how to start or install any of the Creative Cloud programs. In the Application Manager, it says all the programs I'm interested in are installed, so I can't re-download them, and there's no "run app" button there any longer. And in the Program Files on my computer, even though there are now several CS6 files, for the life of me I can't find any of the .exe files that will actually run the programs.
How do I open these programs?

I fixed it, but it involved three calls with Adobe support that added up to around 6 hours... in the end, we had to use a special Adobe Suite remover program to totally scrub my system of anything Adobe. When that was done, we were able to install most of the programs, but not Muse or Acrobat. To get Acrobat to work, we had to use another special Acrobat remover tool, then we had to create another administrator on my computer and use the new account to install Acrobat from there using a direct download of the program, instead of the Application Manager. To install Muse, we figured out that we could just download the trial from the Adobe site and just install it that way - again, as opposed to installing it from the Application Manager. So now everything works, but the Application Manager still doesn't recognize that Acrobat or Muse are installed - it still has the "install" button next to their names. The support guy said I should still be getting updates, but that he'll check up with me in another week or so to see if that is indeed the case.
Good luck Gravity6.

Uploading previous iWeb work after a system restore?

How do I upload previous iWeb work after a system restore?
I backed up my data on a Hard-drive then I did a factory reset or restore of my hard-drive....
Now I am attempting to open my previous iWeb work online and it is not working please help.....

Your domain.sites2 file is the file that iWeb stores all its data and it is this file that you need if you want to continue updating your website in iWeb.
It is found under your User/Library/Application Support/iWeb folder and then the domain.sites file.
Your user library is the one with the house and this is where your personal user information is stored as opposed to your System Library which is general and where iWeb is not.
If you don't have your domain.sites file then you will have to re-build your site from scratch as iWeb does not have the ability to read or open html files - so a previously published site - it is a one way street creating html files upon publishing.

After system restore ,we are not able to activate the windows,while login to systems getting an error 0x800700B7

after system restore ,we are not able to activate the windows, while login to systems getting an error 0x800700B7
Cont-8096688758

hi Jain,
you may need to check the transfer structures,
right click infosource and 'change', click 'comm.structure'/expand,
click 'transfer', move the 0BASE_UOM from left to right side,
or if you wont use the comm structure anymore, you can right click infosource and 'delete comm structure'
hope this helps.

A few days ago(after a system restore) the firefox 15.0.1 crashes every time i opened(in a few secondes or in 1-2 minutes)

a few days (after a system restore )the firefox 15.0.1 chrashing and freezing every time i open it.in a safe mode i dont have any problem ,but i cant find if blame any addon or anything else.im unistalling and reinstall the update or older version(14 ,15.0)but the problem remain.what can i do?i have win 7 ultimate

If the problems arose after a restore from a Windows restore point you may need to resort to reinstalling Firefox, as sometimes Windows restores have been known to break Firefox.
Security software including Firewalls is another problem that can slow Firefox or cause it not to work. You need to ensure the security software recognises the current version of Firefox (Again I wonder if a Windows restore may have affected this also.)
* [[Configure Windows Firewall to allow Firefox access to the Internet]]
*also see [[Firefox hangs or is not responding - How to fix]]
If you are getting crashes are you able to provide the Crash IDs for a couple of recent crashes.
* see [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] <br/> they can be found by navigating to about:crashes
Also see
* [[Firefox does not work - Common fixes to get you back up and running]]
*[[Configure Windows Firewall to allow Firefox access to the Internet]]
Apparently you say there is no problem in Safe Mode, if so try Firefox with Hardware Acceleration off, if that helps then instead of leaving it off look at your graphics drivers.
* see [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]]_turn-off-hardware-acceleration
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How do i reinstall creative cloud apps after I had to do a windows 8 system restore?

how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptop

Uchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.

After windows system restore, most ipod data not copying

I recently did a system restore on my computer using windows XP. When I tried to update my ipod, it said that 81 items were not transferred because my computer was not 'authorized' for them. All of the items were on my computer long before the system restore and were all purchased legally from the itunes store. So now most of my music, podcasts, and all of my tv shows won't sync to my ipod. I did a restore on the ipod, but that didn't help. Does anyone know what to do?

Is the new memory according to recommended specs?
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3000 N100-0768DKU
XP Home 5.01.2600 SP2
Ubuntu 8.04(hardy)

After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work. How can I get Firefox working again?

After updating Firefox yesterday I have been unable to access the internet. I have tried the Norton 360 fix several times, but it still doesn't work.

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Unable to sign in to creative cloud after updating to maverick

My Creative Cloud desktop app is completley blank and the icon is dimmed out. When trying to launch Illustrator or photoshop Im promted to sign in via Application manager and when doing so I get an error message that says:
'Error
There was an error with this action. Try again later.'
so right now I'm not able to launch any CC applications.. any help much appreciated!!
edit:
I have tried to uninstall and reinstall the creative cloud desktop app but no luck.
/martin

Hi All,
I also encountered the same error on my Apple Mac Book Pro running OSX Version 10.9.2 (Mavericks). First I encountered the "Error 13" where the Creative Folder was unable to complete the Installation and came up with a message "Error Starting Creative Cloud" Cookies Dir Cannot Make Folder /Cookies Permission Denied (Error 13). First I followed the below procedure :-
Completely Uninstall the Adobe Creative Cloud from the Applications.
Click on the Finder and Go to Folder ~/Library/Application Support
Right Click on the Folder and Click on Get Info (cmd+i) and refer to the "Sharing & Permission"
Unlock using your Password the Sharing and Permission Control.
Add the Username that you have logged in and make sure it has "Read and Write Access" Refer to "Sriharshaa Prabhakar"
Click on the "Small Settings Icon" and Select "Apply to enclosed items"
Click on Lock
Install the Adobe Creative Cloud.
I also encountered an error while logging into the Creative Cloud after successful installation. I chose the below method to resolve the issue"-
Quit the Adobe Creative Cloud from the Task Bar above.
Click on the Finder and Go To Folder ~/Library/Application Support/Adobe
Right Click on the Folder OOBE and Click Get Info.
Rename the Folder to OOBE.old
Launch the Adobe Creative Cloud
Loginto to the Adobe Creative Cloud and chose the Application that you want to Install.
Thanks for all the help and hope the procedure above helps people who are looking for step by step approach to solve this silly installation issue.
Regards,
Sriharshaa Prabhakar

After i export a file I am unable to open the saved file

after I export a file I am unable to open the saved file

Please see the solution I suggested here: http://forums.adobe.com/message/4315372#4315372
Let us know if you have any questions!
-David

Creative Cloud (app) crashes on startup after update

After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process:         Creative Cloud [38993]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.7.2.419 (???)
Code Type:       X86 (Native)
Parent Process: launchd [246]
Responsible:     Creative Cloud [38993]
User ID:         501
Date/Time:       2014-09-07 11:10:17.416 +0200
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
    Submap                 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
    __UNICODE              00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
12 libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib                     0x02238743 0x2232000 + 26435
20 HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib                     0x02236ef6 processMessage + 230
22 NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib                 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 40:
0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
   ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU:     7
Error Code:      0x00000004
Trap Number:     14
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 516725
    thread_create: 6
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  1484K
CG image                           2296K
CG raster data                       24K
CG shared images                    196K
CoreAnimation                      2432K
CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
CoreServices                        128K
Foundation                            4K
IOKit                              5192K
IOKit (reserved)                     64K        reserved VM address space (unallocated)
Image IO                           4208K
Kernel Alloc Once                     4K
MALLOC                            159.3M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenGL GLSL                        1280K
Stack                             195.2M
VM_ALLOCATE                        17.0M
WebKit Malloc                      1216K
__DATA                             17.3M
__IMAGE                             528K
__IMPORT                              4K
__LINKEDIT                         52.2M
__OBJC                             2504K
__PAGEZERO                            4K
__TEXT                            199.4M
__UNICODE                           544K
mapped file                       158.0M
shared memory                        68K
===========                      =======
TOTAL                             820.0M
TOTAL, minus reserved VM space    820.0M

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Getting signed out right after I sign in to Creative Cloud app

I just downloaded the Creative Cloud app to manage my applications.
Right after I sign in, I get a message saying I was signed out. What's wrong?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

After OS X 10.10.1 update can't run or install creative cloud

after OS X 10.10.1 update can't run or install creative cloud
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please help i need to get working my CC files sinc.
thank you

Did you check System Preferences - Trackpad ? Also I'm not sure exactly what 3 fingered swipe are you referring to?

Procedures to re-install Creative Cloud apps after from Win 7 to Win 8 Upgrade

I'm planning to upgrade my PC to from Win 7 64 bit to Win 8 64 bit. I currently have Creative Cloud apps installed on the Win 7 PC. I will have to reinstall all apps after the upgrade to Win 8. Before doing the upgrade, should I deactivate all Creative Cloud apps under Win 7 or will the software recognize that I'm on the same PC when I go to re-install my apps? So, same physical PC, but different operating systems.
Thank you

Certainly.
When you install the operating system that you are licensed for, the installer will not require you to manually input a 25 character activation license key.
Any HP notebook manufactured from 2011 has been using the SLP method. That is why you don't see a Microsoft Certificate of Authenticity with the 25 character activation license key anywhere on the notebook.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

After a System restore event I am unable to 'unpack' the Abobe Creative Cloud App to load it.

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