After a UPSA connection edit, all my user profiles are "missing from import"

Hi there,
I've got a problem with my User Profile Service Application. I edited my existing connection to add some new OU containers to the list, after the networks team had done some
restructuring to reflect an organizational change. Then I ran a Full Synchronization. But now all of my user profiles show up under the "Missing from Import" list. I still have 943 profiles in SharePoint, and not surprisingly, people search isn't
working. I suspect that I did something wrong in the process of selecting the Users OU containers in the AD tree (in Populate Containers), but I cannot see what, since I replicated the selections that had been made for an unchanged department, to
the ones that had been reorganized.
Any help appreciated.
Tom
SharePoint Systems Officer, Capital Regional District, BC, Canada

Hi  Tom ,
According to your description, my understanding is that all the user profiles are showing up under "Profiles missing from import" list after you edited the existing User Profile Synchronization
Connection.
For your issue, it can be caused by that your User Profile Synchronization Connection is unable to connect to  your AD. Please make sure  the account used to connect to Active Directory to import
profiles has access to the Organizational Unit you are importing from. By default this account is the Default Content Access account. And the Default Content Access account  must be a domain user account and it must have read access to external or secure
content sources that you want to crawl by using this account.
Then you need to check if the “Profile Synchronization” job status is “succeed”.
Also please check the “Sync filter” for the service, and make sure the account are not include in the Exclusion Filter for Users.
For a workaround, you can just delete the existing connection , recreate it and perform a full synchronization.
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

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