After Acrobat 9.4.3 update, Adobe PDF printer hangs

I just updated to Adobe 9.4.3 and tried to print to the PDF printer. The process hangs with about 4 bars on the progress bar. Nothing prints and the original document is also locked up. I've had to close Firefox using Task Manager. MS Office documents provide a program recovery box allowing me to End Now. What on earth is going on now?

I repaired the installation and that seems to have fixed the problem. Thank goodness.

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Acrobat X Pro suddenly no Adobe PDF printer available within applications

I have been using X Pro for 2 months following installation of CS5.5 Premium. I used to be able to print-to-file using the Adobe PDF printer in the print dialog box from within apps such as Word and Finale. Suddenly that option is absent from my print dialog box in all apps.

Hi Bill,
I'm SO glad I tried your HELP suggestion first because un- and re-installing was going to be my next step and I dreaded it, and now, given the info you provide below, it appears it was a good thing I didn't do it. Thanks for the further information. I keep a log to refer to when gremlins like this pop up and this is going into it ASAP!!!
jan
Jan Thyer
JT Graphics
1299 Rose St.
Berkeley, CA 94702
510.526.5161 (ph & fax)
Date: Fri, 23 Sep 2011 06:24:49 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    Re: Acrobat X Pro suddenly no Adobe PDF printer available within applications
    created by Bill@VT in Acrobat Windows - View the full discussion
Great. We often hear of folks having uninstalled and reinstalled and problems not going away. The repair is the first line of defense if you have not been able to track down a problem. The last line is a reinstall. One of the problems with reinstalls is that folks do not clean up the system before the install. That clean up should include removal of all latent folder parts left by Acrobat and also running a registry cleaner (MS used to have one, but it is not longer available -- making CCleaner the typical cleanup). So if you have problems in the future, try to trouble shoot it and come to the forum if you need help. Sometimes, the repair is a quick fix, and lastly with no other answers do the reinstall--BUT with the cleanup along the way. Again, glad it worked for you.
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Acrobat 8 - Adobe PDF Printer hanging when printing

Hi
I have an installation of Adobe CS3 Design Standard on a Windows 7 64-bit machine. When attempting to use the 'Adobe PDF' printer from an Adobe application, i.e. Illustrator, Photoshop, the application freezes and the PDF printer does not proceed to convert the document. The job is in the print spooler, however this either sits there with 'error', or 'spooling'.
This behaviour does not occur when using another application such as Microsoft Word.
When looking at the printer preferences of the printer, the tab appears to be malformed and incomplete. (see screenshot)
There are no options under the 'Adobe PDF Folder' dropdown, apart from LPT1.
I have tried reinstalling Acrobat from the CS3 DVD, after deleting the printer and driver, however this does not appear to solve the problem.
Can anyone shed some light on this issue?
Thanks, Luke.

Thanks for this, it solved the problem!
It appears that despite the updater saying there weren't any updates, there clearly were. I'm guessing they've turned off the update servers as it's such an old product.
For the record, I installed 8.1 and 8.1.1 all the way to 8.1.7 individually.
Thanks again.
Luke.

Adobe Pdf Printer stopped working after update to Acrobat DC

Hello, I have installed Acrobat DC yesterday. Since then, Adobe Pdf Printer stopped working. It always gets stuck at Checking Fonts and any software the print originated from just hangs and I have to force it closed.
I tried uninstalling the printer and installing it manually, repairing Acrobat installation but nothing changed.
So, can somebody help me? Thanks.

A method which is written here not working - because if you start to remove the fonts one by other you will see that the list does not end there.
I did so
1. i copied the folder with the fonts from the other clean system and replace with fonts in my system
2. then i restore the registry tree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
3. i check system with sfc /scannow
after these procedures Distiller DC continue to crash...
In this time distiller crashed when it cheking their fonts in C:\Program Files(x86)\Adobe\Acrobat DC\Resources\Font
after i rename the folder from Font to Font_ in order to he did not check this folder
at next run Distiller crashed at the font wingding.ttf after remowing that font he crash at Vrinda.ttf (this is a oficial font of Win7 and come with him) after removing that font distiller crash at the next font name of Vani.ttf (this is a Win7 font too) - when i saw it goes on forever i back my system to normal status and uninstal Acrobat DC and back to Acrobat XI...this version work with out any problems.
We are waiting a hotfix to resolving this problem with Acrobat DC

Adobe PDF Printer disappearing after 9.4.2 update

A few hours ago I updated Adobe Acrobat 9 Pro to 9.4.2, supposedly coming from 9.4.1.
Since then the Adobe PDF Printer is no longer available among my printer options. That is for all applications: Adobe Acrobat, InDesign, Preview or ArchiCAD 14.
It seems there's a similar issue with the 9.4.2 Windows upgrade (see Acrobat Windows forums). What now? Deinstall Acrobat? Or how do I revert to a older version?!
MacBookPro 2009 (5,3), Mac OS X.6.6.

Ditto...
This is a whole lot of pain unfortunately. I am sitting here lamenting why oh why did I upgrade?? But then it can only improve right? Whats the harm? Surely this will make things better? After all, it didn't really point out that the Acrobat Printer would no longer be available. I will never again do an upgrade on Acrobat as it has done this to me before previously and it was a pain to sort out!
Graphics users need the Adobe Acrobat PS Printer as without this we are not able to set document parametres for print iro commercial printing. Crop marks, page size, reg marks etc. Which can only be accessed via the software once the Acrobat PS Printer output option has been selected.
Simply selecting create Postscript file or PDF.... has none of those attributes and is probably less useful than a chocolate teapot. certainly not a "Pro" - "Professional" option, but rather meant for the masses who have basic Acrobat requirements.
I don't really care to get into the realms as to who did what and whether it was Apples security option or Adobe's upgarde. This outcome is going to upset a lot of graphics users who have paid good money for this package as it was originally intended (for the professional with professional requirements ie PS options) and I for one am annoyed at software companies changing the rules as time goes on. Its the consumer that keeps being inconvenienced all the time.
If memory recalls, we have to totally uninstall and reload. But theres a catch there somewhere if I remember correctly as the uninstaller does not recognize certain files and if you apply the reinstall using the older version of Acrobat, residual files from the newer version create issues. Something like that. Not sure that makes sense to me either. But I remember theres a curve ball there somewhere...
Going to be a long night!
Rule for the future. Don't upgrade.

Adobe PDF Printer is no longer available after an update

To better understand the steps that have lead to this:
I tried to print a corrupt PDF to a smaller page size (didn't know it was corrupt until then). After quite a while Acrobat crashed with an unknown exception. From this point on Adobe PDF never asked for a file destination again and did not create any more PDFs through the Adobe PDF Printer.
I uninstalled the Printer and re-installed. Nothing changed: No destination file dialogue, no PDF created. So I uninstalled it again, and also uninstalled Acrobat. Re-installing from the Master Collection DVD didn't work (installing took about 3h and then simply cancelled), so I re-installed the whole Master Collection.
Adobe PDF printer was gone. And only seen when I again re-installed but did NOT update all the programs.
Now I have updated the Master Collection again, and the Adobe PDF printer is gone. And nowhere to be found again... anyone knows what could have happened?
Oh, I'm running Snow Leopard of course...

the problem is that save as Adobe PDF does not work from the printing dialog ( Saving a PDF file while printing is not supported. Please choose "File" > "Save as".).
There's also the problem that by saving as Adobe PDF, I cannot choose the output size of the file if I'd want to rescale a PDF (for publishing purposes). Is there any way to work this around?

Adobe PDF Printer missing after update

Yesterday I updated my Adobe Acrobat 9 software to version 9.5.3 but now my Adobe PDF printer has disappeared. I am running Windows 7 Professional 32 bits. I have many documents to convert into PDFs but now I am unable to since the update installed. Please help?

Try repairing Acrobat installation - Open control panel, select Acrobat and chose the option to repair.

Adobe PDF Printer No Longer Available After Acrobat X Install

I've been using Acrobat 8 Pro for several years. To generate PDFs, I use the Adobe PDF printer (through FrameMaker). I recently installed Acrobat X Pro. Now there's no Adobe PDF printer. Save as PDF doesn't work (no PDF generated). I need to get the Adobe PDF printer back but cannot find any information about how to install it. All the Acrobat Distiller help has to say is that you should use the Adobe PDF printer. Not helpful at all.

Good day,
I'd like to see if I can help you.
salilley wrote:
OK!
So I spend Time installing the "TRIAL" (1hr) and eat up to 2 gig's of my hard drive.
Then I cant do the one thing that it should do from the get go, create a PDF!
Did the Adobe PDF Printer install with your trial?
What application did you author the file in that you'd like to convert to PDF?
Did you print your file from that application to the Adobe PDF Printer?
And to correct and continue to evaluate the "TRIAL" version I must delete the working version of software so that the "TRIAL" Version will be able to create a PDF!!!!(30 Min)
And if I don't like the "TRIAL" version I have to Reinstall the Original.
(30 Min)
Do you mean that you had a previous version of Acrobat (such as Adobe Acrobat 8 or 9) installed?
If so, this is not surprising as we do not support multiple versions of Acrobat installed on the same computer.
Regards,
David
Acrobat Community Manager
Adobe Systems

Cannot print to Adobe PDF printer from Word after upgrading to Win 7 64bit

Hi. After upgrading my operating system from Windows XP to Windows 7 64 bit, I can no longer print to the Adobe PDF printer (e.g. from Word). It just sits in the Adobe PDF printer queue saying "Error" without bringing up the "Save As" dialog box, and nothing happens. I am running Adobe Acrobat 8.0.0 (I've checked for updates but it says none are available). I have tried doing a repair installation following the instructions on this website (http://helpx.adobe.com/creative-suite/kb/error-file-adobepdf-dll-needed.html) but to no avail.
Thank you in advance for your help.

I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

Adobe PDF Printer (Acrobat Pro 9.3.2) causes Print Spooler crash on Windows 7 64-bit

We have recently upgraded our office to Windows 7 64-bit. This upgrade has been very smooth with the exception of Adobe Acrobat 9 Pro. We are running Acrobat 9.3.2, I know there are a couple of additional updates available but they do not fix this issue if installed.
The problem occurs when users create documents using the Adobe PDF printer. The Print Spooler will crash, causing the application they are printing from to stop responding and they are forced to close the program. From this point onwards the user will be unable to print to any printer whatsoever, until they restart their computer. Stopping and starting the print spooler (clearing temp files as well) sometimes corrects the issue, but by the time they have found an admin to do this they may as well just restart.
I should note that this problem is not very consistent. It occurs sometimes after one PDF has been created, sometimes after they have created many PDFs, and sometimes not at all. It doesn't seem to matter which application they create the PDF from either. It's very irritating because I can't pin it down to anything in particular.
I've Googled a lot around this subject and I can see that I am not the only one with this issue, however there don't seem to be any solutions out there. This issue is widespread across our organisation and I would greatly appreciate any constructive suggestions on finding a resolution.
Many thanks, Steve.

Several months ago, I started working on this issue and thought that I had it resolved by uninstalling the "Internet Printing Client" from "Windows Features" (Start > Control Panel > Programs and Features > Turn Windows features on or off > expand Print and Document Services > uncheck Internet Printing Client). This change seemed to help at the time, as I was then unable to reproduce the issue and the end-user was unable to reproduce the issue for two weeks after (thus I closed the help desk case). But now it looks like the issue is back. Maybe the above setting will help someone else, but I'm now looking for a permanent fix.
PS: I have instructed our users on the "Save as PDF" option provided in Office 2010, but I don't think that is used all the time, and the PDF printer is there only option in other applications (IE for example).
Anybody had this issue and found a fix?
Thanks,
Justin

Acrobat X Pro v10.1.9: Cannot print to Adobe PDF Printer (access is denied)

Hello.
Suddenly I was not able to print Office 2013 files / Autocad files / Internet Explorer pages directly to Adobe PDF Printer anymore on my WINDOWS 7 Ultimate x64 sp1 computer.
I have tried to uninstall and reinstall Acrobat X Pro, but the issue was not resolved.
Neither after updating to the latest version (10.1.9).
When I try to print from any software (Office 2013 / AutoCAD 2012 / Others), are displayed two windows:
a) the first one named "Printing (not responding)", with the information: "now printing the file..."
b) the second one named "Save PDF File As", to where I do not have access to the filename fied to insert it neither to click the "cancel" button to abort the print dialog. It seems that this window is not active.
I have to click on the red "X" button on the first window to shutdown the application. Here is the error dialog I got:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: EXCEL.EXE
Application Version: 15.0.4551.1510
Application Timestamp: 528bece9
Hang Signature: c8e1
Hang Type: 32
Waiting on Application Name: acrotray.exe
Waiting on Application Version: 10.0.0.396
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: c8e100fcd630e6760c7abd2fba3f982e
Additional Hang Signature 2: ae17
Additional Hang Signature 3: ae17043737b8c27016deab1151342ddf
Additional Hang Signature 4: c8e1
Additional Hang Signature 5: c8e100fcd630e6760c7abd2fba3f982e
Additional Hang Signature 6: ae17
Additional Hang Signature 7: ae17043737b8c27016deab1151342ddf
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
When I try to print a webpage in Internet Explorer using the same printer, I get an "Adobe PDF" window stating "Access is denied".
Can anyone help me restoring this feature?

The reinstall is typically the last ditch effort to do. The first step is Help>Repair and Help>Updates. As far as Office 2013, the PDF Maker of AA X is not compatible and you can only print. In your list of errors it showed a problem with AcroTray.exe. As a first step, go to the print and select print-to-file. The file will be a PS file (maybe with a PRN extension). Once the printer if finished, open the file in Distiller to complete the process. If that is successful, then the problem is with AcroTray. Check your running tasks to be sure AcroTray is indeed running. If not, that is likely the problem. If it is, then restart it (it is located in the Acrobat folder). AcroTray provides the interface between the PS creation and Distiller to automate the process of creating the PDF.

Adobe PDF Printer Missing Fix - Adobe Acrobat 8.1 - Vista

Adobe PDF Printer Missing Fix - Adobe Acrobat 8.1 - Vista
1. Type "C:\Windows\inf" into the search box on the start menu.
2. Locate the INFCACHE.1 file and right-click it and select Properties.
3. On the INFCACHE.1 Properties window tab to the "Security" tab and click the "Edit" button to change permissions on this file.
4. On the Permissions for INFCACHE.1 window click the "Add" button.
5. On the Select Users or Groups window click the "Advanced" button.
6. A new Select Users or Groups window will open and then click the "Find Now" button.
7. The search results are sorted alphabetically; locate the username you logon to Windows with and then double-click.
8. Under the "Enter the objects names to select..." you should see something like this YOURCOMPUTERNAME\Yourusername
9. Now click the OK button.
10. You will now return to the Permissions for INFCACHE.1 window.
11. Under the Permissions for Yourusername you need to tick "Full Control" under the Allow column. Click the "Apply" button and then the "OK" button.
12. You will be prompted with a "Windows Security" window, just click the "Yes" button and continue.
13. Delete the INFCACHE.1 file.
14. Restart your computer.
15. Open Adobe Acrobat 8.1
16. Locate the Help menu item and click Repair Acrobat Installation
17. Restart if requested to do so.
This fix worked on Windows Vista Business Edition (32-Bit).

I have windows XP media center. I uninstalled Acrobat 8 to download Acr 9 pro extended. No adobe printer was installed .
Tried the steps given here by Steve Lionel. I was able to add the "Adobe PDF Converter" as printer. Although after the 7th step in Steve's fix, the wizard asked me to search for some files (from XP CDrom) which I was able to locate in the Windows folder-drivers folder and the system32-spool folder.
I went to acrobat,opened a pdf file and tried to print with this printer and saved it on the desktop. A file appears, but adobe cannot open it however it activates adobe illustrator and opens in that program.
Lots of time has gone. No solution yet.
Appreciate any suggestions.
Thanks
Update!!!
I tried printing on this printer from a webpage and it converted the webpage like charm.
I am more than happy even if I get to use this printer to convert webpages to pdf as now I don't have to install those shady pdf converters and printer drivers.
This is good as the fix given here works even for XP.
Thanks for this wonderful solution.

Adobe PDF Printer not working in Illustrator since 9.3.2 update.

Greetings all,
Since updating Acrobat Pro to 9.3.2 I've not been able to print to PDF from Illustrator using the Adobe PDF Printer (Adobe PDF 9.0 in my printer list).
I've tried several restarts and have also removed the printer and run the Repair Acrobat Installation from the Help menu of Acrobat to reinstall the printer, but problem remains.
I've also tried printing from other programs (namely Thunderbird, Firefox and Photoshop) and the printer has worked fine so I suspect this my be isolated to Illustrator.
No error messages are given and the Illustrator print jobs are listed as Completed in the printer job list but no files are created.
I've got a work-around, printing to Postscript file then converting to PDF in Distiller and it seems to be working fine, but not my ideal solution.
I've checked for updates in Illustrator but none are available.
System details:
OS X 10.5.8 (MacBook Pro 15", around 2.5yrs old)
Adobe Creative Suite CS 3, Acrobat Pro 9.3.2, Illustrator 13.0.2
Any ideas?
Many thanks,
Dave

I've never liked the Save As PDF option in Illustrator. Though the quality is excellent, in my experience it creates bloated PDFs that are often too big to email.
Take for example the file that prompted my original post. If I print to PDF (or in this case use my workaround, creating a PS file, then converting to PDF in Distiller) using my Hi Rez preset, the final PDF is 648K. If I Save As PDF using the same preset, the final file is 5.5Mb! A ridiculous size for a CMYK flyer measuring just 134x70mm.
The reason for the size increase is obvious when the big pdf is opened in Illustrator: all the bits and pieces outside the artboard and on hidden layers are all preserved. In reality, it's just the same as the original Illustrator file seeing as Illustrator's native AI format is pretty much a pdf in all but name only.
Do you know of a way to use the Save As PDF command that eliminates the unwanted material and gets the file size down? That would really make my day!
What I wish for is an Export To PDF command as found in InDesign. That seems to give the best of both worlds.

Adobe PDF printer freezes on my Win 7 x64 with Acrobat XI

Purchased and running Acrobat XI Standard latest update 11.0.10 on Win 7 Pro x64 (6.1.7601 Service Pack 1), a rather fresh installation (2 months).
Adobe's conversion to PDF doesn't work when using the Adobe PDF printer. The printer initiates normally but the conversion freezes midway and no PDF is created. Same trouble in every application.
From the Firefox Acrobat toolbar I get the error message "an error occured during PDF conversion"
PDF conversions triggered from within Acrobat or Office 2007 toolbar do work sometimes but not always. For example, when converting a DOCX from within Acrobat (create PDF from file) the error message is "could not open...since the file format is not supported or the file is damaged" which is nonsense.
Other Acrobat functionality seems okay.
I already purged and reinstalled Acrobat, same result.
Any ideas please?

I can convert XPS to PDF, and AcroTray.exe is active and running. But the Acrobat PDF Printer still freezes at approx. 10% progress bar, see screenshot.

Problem Printing To Adobe PDF Printer Acrobat PRO 9

Hello,
I have the following problem , a Windows XP Pro PC SP2 with Adaobe Acrobat 9 pro installed.
Starting Acrobat seems to work.
Printing to the Acrobad PDF printer gives always error message that is is not possible to print to the Printer.
Try to print a test page
Check if the printer is on
Reinstall the printer.
I have deinstalled the full Acrobat , rebooted the PC , reinstalled the Acrobat 9 Pro. Same problem. It is not possible to print from for example Word, Wordpad,..... to the ADOBE PDF printer.
Any suggestions ?
Thanks
DCA
[email protected]

Hello,
When i open for example Word, and try to print from there to the PDF writer like you proposed.
I select print to file.
There is a warning something about PS fonts. After clicking this away.
There is a error that it is not possible to print but the filename I have given is Created (.prn)
Opening The distiller, when I click there open. I don’t have the possibility to select my file because the distiller is closing directly without any warning.
When I go to Services , Acrotray is listed.
So the ACrobat 9 is Creation Nothing at all, it is just the main program that i can start, scan from scanner is no problem wut when saving the Actobat is closing.
The acrobat is upated to the latest version.
Is it possible that the Windows XP is corrupt ?
Can you proved me with a solution ?
Thanks
Didier
[email protected]

After Acrobat 9.4.3 update, Adobe PDF printer hangs

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