After an hour or more, pages become blank white in Acrobat 11.0.09

Hello,
I have a client that is an attorney that uses a lot of PDF documents which contain mostly scanned images. Some are large, some are small. However, between 30minutes to 2 hours, when returning to an already opened PDF file, all pages are blank before and after the current page. When re-opening the document, it comes back fine.
This seems more a matter of time the PDF is open, size of document, but mostly time-related. Typically the customer will have a PDF open (large mostly), then switch to another application for a while or go to lunch, then when they return to the PDF they are viewing, they go to the next or previous page and it is blank - no images or content. They have to re-open the document again.
We have adjusted the display options already as such but this didn't help:
Acrobat -> Edit -> Preferences - Page Display
>Use System Resolution
>Smooth Text: None
>Uncheck all options in Rendering area.
System Specs:
VMware 5.5 VM using Terminal Servicee (Customer connects over RDP with a fast/reliable internet)
Server 2012 R2 (64-bit)
CPU: 2 core 2.5 GHz (utilizing 20%)
RAM: 4 GB (utilizing 85%)
Storage: Solid State Drives
Users: 6
Any questions, let me know. Any help you can provide is great.

Hey getcloudservices,
Firstly, please tell me where are you trying to open the PDFs?
Is there any scanning software running in the back end?
I would also suggest you to upgrade to the latest version of Acrobat i.e. 11.0.10 with 'Check for Updates' option from the Help menu.
Regards,
Anubha

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After an hour or more, pages become blank white in Acrobat 11.0.09

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