After battery flat, usb plug and itunes icon appear and unable to restore

last 2 weeks, my phone didn't work anymore.
my screen turn up with usb plug and itunes icons.
i tried to connect my phone to the computer, itunes was open.
i pushed the offbutton on the top and i pushed the home button for 10 sec.
then, i only pushed the home button.
i got a message from itunes, saying that he found a phone to restore.
i did restore, but at the end: i got following message:
" couldn't be restored, error 28".
i tried to restore my phone in DFU modus (like i read on forums), but it doesn't work.
i sent my phone to the shop where i bought it, they said it is caused by my attempts to upgrade to OS to 3.1. But in fact, i never tried upgraded it. as i said, it happenned after my phone battery flat. they said the solution software will only arrive to Malaysia next year. oh my god! they gotta be kidding me!
so i sent my phone to 3 others independent (not iphone) mobile phone service center and still waiting. now im using back my Dopod 818 phone which luckily i haven't scrap it.
Please help me, i had enough trouble since i bought it where i wanna try the apple technology

Iphone has a one year warranty.
You can take it to the official service provider (you can find this on Apple's website), and if the iphone is defective, then they will replace/repair.
Did you buy from Maxis? They appear to be the official provider there. They provide service as well.
http://www.apple.com/my/support/iphone/

Similar Messages

  • My iPad wont switch on.Get Apple icon then itunes and cable icons appear

    For approx a week,whilst viewing/surfing internet, ipad has switched itself back to Home Screen.,yesterday the Home screen froze so I decided to switch the ipad off and on. Unfortunately, it wouldnt switch back on, it loaded up to Apple icon, then after a few seconds, screen changed and itunes logo appeared and underneath was a picture of connector cable with an arrow pointing to itunes logo? have tried connecting the ipad by cable to laptop but other than ipad syncing with itunes, nothing is happening re ipad restarting.
    Would appreciate any advice/help but have to say, Im a real technophobe!

    YOU ARE IN RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • Iphone 5 plugged in and charge icon appears but iphone does not charge at all.. Please help!

    Iphone 5 not charging after connected via usb and charge icon appears and charge sound occurs.. Need immediate help! Thank you!

    To find out if it's system wide or user specific, try this...
    Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
    Does it work in the new account?

  • IPhone locked with an image of USB port and iTunes icon on the screen...  Unable to start or reset phone!!!!!!

    After updating my iphone, I'm stuck with an image of a USB port and iTunes icon on my phone which I can not get rid of to reset or restart my phone.  I plug my phone into my laptop to connect to itunes and my phone does not appear in itunes!!!!  I have tried to reinstall itunes on my laptop, I have tried to reset my iphone, I have tried to stop and restart, and I have tried to stop and start apple mobile devise service on my laptop....  None have resolved the issue!!!!  Any suggestions????

    If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

  • HT201412 iphone 4 only shows usb and itunes icon on the screen...can't do anything.  help??

    my iphone 4  screen is showing only a usb plug and itunes icon cant restart or shut down...i need help please???

    I have same problem after trying to upgrad to iOS 6.1.1 :-(

  • HT1430 what do you do after you have reset your iphone & the plug to itunes icon shows ?

    what do you do after you have reset your iphone & the plug to itunes icon shows ?

    You connect it to iTunes with the dock cable and restore it.

  • I tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

    i tried for update but when i saw the screen its showing an arrow with a USB cable towards itunes icon, and now i'm not able to do anything, i also tried to connect ipad through my laptop but no use

    That message means that you have to restore the iPad now. There was a problem with the update. So connect the iPad to your computer and restore your iPad.
    You can read bout it here.
    http://support.apple.com/kb/ht1414
    If that does not work you will need recovery mode. You can read about it here.
    http://support.apple.com/kb/ht4097
    Or you can follow these Recovery Mode Instructions
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
    If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
    If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
    Use iTunes to restore iPad.

  • HT201413 I have restored and updated my ipod from recovery mode however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again?

    I have restored and updated my ipod from recovery mode, however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again? I have updated and restored 5 times! When connected to itunes it only shows the summary page saying ipod in recovery mode.

    Fixed it!
    1. Made sure itunes software was up to date
    2. Pressed and held 'home' button and 'on-off' button at the same time for about 10 seconds till ipod reset (I hadn't done this step previously)
    3. Connected to itunes
    4. Pressed restore and update ipod
    Update successful and ipod taken out of recovery mode

  • I get a no service msg and a USB connected to itunes icon on the home page. How can i get past this so i can access and unlock my phone?

    i get a no service msg and a USB connected to itunes icon on the home page. How can i get past this so i can access and unlock my phone?

    DFU Mode /  Recovery Mode / Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • HT201442 My iPhone 4s hasnt been used in over 6 months. Everytime I plug it into my computer and iTunes, it says it requires a restore and update. It then comes up with an error after completing the download for the restore and update (takes around 10 min

    My iPhone 4s hasnt been used in over 6 months. Everytime I plug it into my computer and iTunes, it says it requires a restore and update. It then comes up with an error after completing the download for the restore and update (takes around 10 minutes).Someone help me as I'm using the original iPhone 3 at the moment and it won't even take an ios 7 update!

    Just to confirm on the screen of the iPhone do you see the itunes symbol with a cable pointing up to it?. If you do then your iPhone is inrecovery mode and would require you to restore it.
    Now first you want to make sure iTunes is up to date and the cable you are using is not damaged. You also want to make sure iTunes is up to date.
    Now if you get an error message then follow the article below to find out what causes the issue:
    http://support.apple.com/kb/TS3694
    In terms of the iPhone 3G that is definitely not able to update to iOS 7. Only the iPhone 4 and larter can update to iOS 7.

  • Iphone 4 froze while doing an update, usb picture and iTunes icon on screen

    tried to update on a iphone 4, however it froze and show a picture of usb port and itunes icon. how do i restore phone

    That screen signifies that the device is in recovery mode. See this support document for instructions on what to do to restore the phone. http://support.apple.com/kb/HT1808

  • My ipad was in the process of updating (ios7) while at the same time syncing with my laptop.  suddenly the screen turned black and after few seconds the new itune icon  appeared on the screen.  the same icon appears even after i reset it.

    I was updating my ipad (ios7) while syncing with my laptop.  suddenly the screen turned black and seconds later a huge itunes icon appeared on the screen.  the same icon appears and not the usual interface even after resetting it several times. 
    please explain whta's happening.
    thank you

    See Unable to Update or Restore  >   http://support.apple.com/kb/ht4097
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • HT1551 theres only a usb cord and iTunes icon on the tv

    theres only a usb cord and itunes icon on my tv

    they say a picture is worth a 1000 words
    this picture is trying to tell you that the appletv needs to be connected by microUSB connector in 1 end and normal usb connector in the other end cable, to a computer running the free program itunes where the user will be able to restore the firmware operating system of the appletv so it will work once more

  • Ipad tuck on plug to itunes icon please help, ipad tuck on plug to itunes icon please help

    updated ipad2 now its saying plug into itunes icon please help me need this done as its my sons
    will i lose every thinkon it now

    Your iPad is in recovery mode and needs to be restored now. Take a look at this in article.
    iOS: Unable to update or restore - Support - Apple

  • HT4528 Tried updating my software. Now phone stuck with plug into itunes icon. Anyway to restore without itunes?

    Tried updating my software. Now the screen is stuck on plug into iTunes icon. I don't have a computer I can use. Is there anyway to get around this and fix phone?

    No chance.
    If the "plug into iTunes"-Logo appears, you have to do so.
    Sorry.

Maybe you are looking for

  • Upgrade Error Failed to upgrade SAP Business One Client

    Hi All, I have upgraded one of our customers from SAP 9.0 to 9.1 PL5. Everything upgraded successfully through the wizard. When launching the client, the 32 bit client upgraded with no errors. When attempting to open the 64 bit client  I get the erro

  • Iphoto cannot find original photo

    I cannot open photo files in iphoto from pictures I have imported the photos several years ago.  I'm just sick...these are old family pictures I want to use.  iPhoto can't find the original...what the heck...it's popping up for me to see I just can't

  • Fill JComboBox with Vector from database

    Hi there, I have a problem with filling a JComboBox with data from a database. I can print the data in the console, but it seems to be impossible to do it in a ComboBox ... I tried this: * To change this template, choose Tools | Templates * and open

  • Using dept ID on Canon-iRADVC5250 from MAC10.8.5

    Hi All, OS - mix of Windows OS & MAC's Print queue thru server 2008 Dept ID - No ID for B&W jobs( print or copy) Printer driver - PS3 Situation -configurations on Windows OS is fine. MAC- if we enable dept ID on the properties ,the password is asked

  • Need to use ABSENCE_ATTENDANCE_ID in BG_ABSENCE_DURATION formula

    Hi, Can you please help me how can i use ABSENCE_ATTENDANCE_ID in BG_ABSENCE_DURATION formula. Thanks, Anil