After BB logo on startup screen full of random lines and not reacting on touch

A few days after a new screen was installed, the microphone during calls is not working anymore, except for calls using the speakerphone function or when a (audio only) headset is plugged in.
Also the screen sometimes was not reacting on touching and a restart was necessary to let it react again. Now the phone is not starting up anymore. After the blackberry logo is on screen properly, the screen fills with random lines with different pixel motives. Nothing changes when touching and also a short click on the top button does not make the screen go blanc.
I tried rebooting with up and down volume buttons pressed, but that also makes no difference. The twitter helpdesk of BB is not responding and T-Mobile staff was not able to help me either.
I hope I can find some help overhere.
Many thanks in advance!

ysg wrote:
BTW: The problems started after I updated my BB OS system last weekend.
Well, then that information could make a difference.
Upgraded to what OS?
From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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After BB logo on startup screen full of random lines and not reacting on touch

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