After BSOD video card does not respond, VGA not work
Hi,
This is very URGENT!
Today I was working with my pc, I have connected a monitor through VGA. Suddenly screen flicker, then some pink dots appear fallowed by BSOD: Video_TDR_FAILURE.
After this, pc boots to black screen (always).
1) Went to safe mode. Works. Removed disabled video driver and windows starts but with low resolution and crappy graphics. Notice VGA stopped working, so cannot connect monitor.
2) Whenever I turn on driver / restart - again does not startup black screen.
3) I remove driver on safemode.
4) Try to install driver - in the middle of install pc suddenly restarts and nothings changed. Driver is not installed. Tried to install Windows 7, windows 8 drivers for my video card model - same thing - restart in the middle and does not work. Dxdiag shows that i have Microsoft Basic Display Driver.
ABOUT PC:
OS: windows 8.1 pro (using for more than 3 months without any video issues)
Laptop model: HP G62
Product number: WZ685EA#B1R
Video Card: AMD Mobility Radeon HD 5000 Series (also device 1 is Intel HD graphics)
I hope its not hardware. Also, how to if its harware issues, how to test video card?
Thank you in advance!!
Hello nerijusgood,
It appears that you had a bsod error, that since this you've booted into safe mode and corrected parts of the issue, but can no longer get the display adapter to install. I will try to assist you with this.
Based on everything you have done, the first place to start would be hardware. You should be able to test it and this document can help you in doing so: Testing for Hardware Failures (Windows 8).
Start with the above and let me know the results.
Thank you for posting on the HP forums.
I worked on behalf of HP.
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