After buying Subscription it still says expired?

I downloaded the Dreamweaver trial through creative cloud and I used it until it expired. After it expired I uninstalled the program and bought the subscription, now after downloading again it is telling me that my trial has still expired even though I bought a years subscription. Any help?

Hi Tdiclemente,
I was wondering if it was related to the order not having finished processing.
Did you get an email letting you know the service should be active?
-Dave

Similar Messages

After buying subscription still shows upgrade as only option

After purchasing 1 year subscription for conversions. Went through the confirmation emails. etc.
When I log on to exportpdf the the only option available is to upgrade and 0 conversions available.
After a week I still cannot convert a pdf on-line..

Hi, cbreeze.
I'm sorry for the issues you're having. The problem you're describing most often occurs when you log into ExportPDF with an Adobe ID email address different than the one you used to purchase your ExportPDF subscription. I looked up the Adobe ID which you used to post to this forum, and I see that there is an ExportPDF subscription associated with that Adobe ID. If you log into ExportPDF with the same Adobe ID that you used to post to this forum <<[email protected]>>, you should have unlimited conversions in ExportPDF.
Please let us know if this isn't working, and we can diagnosis further.
Dave

I updated my payment, and it still says expired

I've seen this for the past 30 minutes and counting after updating my payment details, and it still does this whenever I try to open Photoshop

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

My Iphone 4S keeps telling me to reset my password with the app store, and after I do, it still says it needs to be reset and won't let me sign in

My Iphone 4S asked me to reset my password for the app store, but after I reset it, it still asked me again as if it were invalid. what to do?

Okay - tried that and it didn't work either. HOWEVER ...
I SEEM TO HAVE FOUND THE ISSUE! If this happens to anyone else, this might help you ...
A while back I had to set up a second apple ID in order to use the iCloud. So now I have two (annoying), and from what I'm reading on forums, this has happened to many people and you still can't merge accounts. But I digress.
Apparently the apps in question were purchased on one apple ID, but the phone had the other apple ID set within the app store. The store, it seems, will only update the apps if you're logged in as the account that initially purchased the apps. So it means going to Settings > Store > Log out, then log back in with the other ID. Annoying. But at least I know, now, what's going on.
The password, it seems, was right all along (since I have the same password for both IDs). Too bad the phone's error message told me the password was incorrect, instead of saying something more useful like "This apple ID is not authorized to update this app." Or ... something like that. Apparently I've been chasing down the wrong solution due to the wrong error message being given.

After printing display window still says "printing..."

using HP7310 office jet all inone
can't print while this message "printing..." is still in display window on printer. Once it goes away after about 5 minutes I can print again.
How do I fix this?
Shane

Stewart,
No, you haven't done anything. That's standard operating procedure for Pages. This issue has come up in this discussion group several times. In fact, I was surprised the first time Pages asked me to save an already saved document. My guess is that the act of printing writes some new info to the file that Pages wants to save. It's a mild annoyance, but still an annoyance.
-Dennis

My free trial ended in January, but I got an email saying it restarted. But the trial still says expired? Can adobe reset this?

Hi. What is the restart policy for trial versions?

Gageiscool we did reset the trial experience for some of the applications included with the Creative Cloud in January. If you have not installed and utilized these applications since January then please sign out of the Creative Cloud Desktop and sign back in. If the trial is still expired then please evaluate the software on a different computer,
Ned to provide a bit more information we now have the ability to reset the trial experience for all Users for the Creative Cloud applications. This can be beneficial when a new feature is released.
It should be noted however that there is no way for Adobe support to reset the trial experience. The only solution at the moment is to sign out and back in to reapply the licensing files. If the trial is still listed as expired then it will be necessary to either subscribe to a membership or evaluate the software on a different computer.
The only reset which has been done so far was conducted on Photoshop, Illustrator, and InDesign. An e-mail was sent out notifying users in January that the trial experience had been reset. There may be additional resets in the future as new additional new features become available.

HT3805 My Aperture 3 just crashed, i.e., it would not open and showed an error message -1712. I sent the current version to trash and reinstalled from my A3 disk, but after installing again it still says "Aperture can not open -1712."

My Aperture 3 just crashed...by that I mean it would not open and showed the message: "Aperture 3 cannot open. -1712." I have the latest A3 version and had been using it continually for 3 years. This was the first crash. And it will not open as often as I tried.
I am using a 13" Macbook Pro with OSX 10.8.5.
I tried sending the A3 application to trash, and reinstalling from my A3 disk. Install message said "installation successful." But A3 would still not open and gave same message with -1712.
Any suggestions what I should do or try?
Thanks

Perhaps your Aperture library was damaged, when Aperture crashed. What where you doing, right before the crash happened?
- If you installed new software - programs, plug-ins, preferences panels, check, if they are compatible.
- If you imported new images, you may have imported corrupted files, that crash Aperture.
Can Aperture launch correctly, when you try to open a new Aperture library?
Hold down the options-key, when you launch Aperture and select to create a new library. Import a few images. Does that work?
If Aperture will launch on a new Library, try to repair your current library. Hold down the key-combination option-command ⌥⌘ firmly while double-clicking the Aperture library to open in First Aid Mode. Hold the keys down, until the panel appears, and then try the First Aid Options in turn.
I have the latest A3 version
Is it Aperture 3.4.5? The latest Aperture 3.5.1 will not work with Mt. Lion.

Hi Support, how can I install photoshop again after disk failure. Still says I have 2 copies installed, need to remove one from my old pc. Thanks for any help.

After drive failure, I decided to install photoshopcc on my home pc.
when I try to start it, I get the message "already installed on 2 devices"
I need to remove it from one of those devices.
It's not obvious how to do this.
Thanks in advance for any help

On one of your older PCs, Start Photoshop, go to the Help menu > Deactivate...
This is a forum of users like yourself volunteering our time to help, we are not Adobe support.
Gene

Unlocked iphone 5 still says its locked...

Hi everyone,
Any help would be appreciated. I have summarised the situation below:
1. Lost iphone 5 in Japan so I bought a replacement second hand off eBay
2. It was advertised as unlocked
3. I took it to Vodafone when it arrived and they said it was locked and wouldn't accept their sim
4. I contacted the seller who told me they must have forgotten to complete the unlocking process, they told me to go to this website and unlock it with the IMEI: Telstra: https://unlock.telstra.com/iphoneunlock/main?execution=e1s1
5. The phone is still saying it's locked
6. I called the seller who contacted Telstra and Telstra confirmed that the phone is unlocked.
7. The phone still won't accept my vodafone sim
8. I restored the phone in DFU mode with the vodafone sim in it and after restoration the phone still says that it's locked.
Any help would be appreciated - tearing my hair out.
- Kind regards, Ali

Try reading what I wrote - Telstra is the carrier, that link is to their website and that's how you unlock an iphone with them. You put in the IMEI, wait 72 hours and then complete the tethering process via restoring the phone using itunes. Or so they say.
There would be no point trying to scam me because I paid via paypal and paypal will give me my money back if I make a claim. I will make a claim if I can't resolve this issue in the next two days but I need a phone ASAP so it's better for me to try and get it working before I give up.

HT1918 I have changed my billing information and updated credit card info as it had expired but using same credit card only had to update the expiration and it still says its not the same that is on the account and i updated the account , still cant buy a

I have tried to update my billing and account information which I was able to but in the billing section it keeps saying that the info doesnt match the bank info and the only thing was that the credit card had expired and I am still using the same one but cant buy a song, keeps saying its not correct.

Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.

My subscription is still expired (not!) and I can't use ps6. What gives?

My subscription is still expired (not!) and I can't use ps6. What gives? This cloud is getting thinner with each day without my products.

Please share more details:
What indication do you have that your subscription is expired?
Did you receive an email saying your subscription is expired, or does it say this on your account page https://www.adobe.com/account.html?
When launching Photoshop are you able to click on License This Software and then sign in with your Adobe ID?
You can share any emails received by forwarding them to me, or a screen shot of your account page at [email protected]

New credit card updated however creative cloud still saying it will expire in 12 days

hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
Date: Fri, 6 Dec 2013 13:45:22 -0800
From: [email protected]
To: [email protected]
Subject: New credit card updated however creative cloud still saying it will expire in 12 days
    Re: New credit card updated however creative cloud still saying it will expire in 12 days
    created by MMedwick in Adobe Creative Cloud - View the full discussion
I don't know if this will help or not. I've been having a similar problem for a while. After multiple attempts to update information directly on the Adobe site, I finally got my license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in. It's not the first time I've tried that, it's the first time it actually worked.
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5908189#5908189
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5908189#5908189
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5908189#5908189. In the Actions box on the right, click the Stop Email Notifications link.
           Start a new discussion in Adobe Creative Cloud at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

I am looking to update to a new imac with intel core processor. I am still old school with a powerbook G4. I want to know if I am going to have to upgrade all graphic programs right away after buying new computer. Thanks.

I am looking to update to a new imac with intel core processor. I am still old school with a powerbook G4:)
I want to know if I am going to have to upgrade all graphic programs right away after buying new computer.
Trying to weigh ALL costs involved.
Thanks for any advice!!!

Anything you have that is powerpc code only will not run on a new machine. OS X 10.8 has no support for powerpc code (universal binary programs should be fine).
Other than that warning, without knowing exactly what programs you have, and what version you are on, it is hard to say whay will or will not migrate alright.
you might need to do some web searching and check apps at sites like roaringapps or on the programs Company web site.
http://roaringapps.com/apps:table

After iOS 8 update doesn't sign in my FaceTime and email account keeps saying incorrect password even after putting right password I tried reset option already still says the same incorrect Please Help

After iOS 8 update doesn't sign in my FaceTime and icloud email account keeps saying incorrect password even after putting right password
I have already tried reset option already still says the same incorrect Please Help

Hi Go to settings Email Accounts Delete Email Account then Re add acount back again If you have more than one Email Account do this with each one. Cheers Brian

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB

After buying Subscription it still says expired?

Similar Messages

Maybe you are looking for