After changing passwords, my app updates now all require different passwords in order to update.

Whatever my password was at the time of the app download, it require that same password to update, even though it was since changed. How do I sync them so they all can be updated with the same password?

Phone the Apple Store and order Mac OS X 10.6.
(69033)

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After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?

After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?
== This happened ==
Every time Firefox opened

-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working.

HT201210 my phone will not turn on after trying to update now all it does is tells me to plug into itunes i have done this and still does not turn on

my phone wil not turn on after trying to update now all it de si tell me to plug into itunes which i have ready done and still nothing happens can you help

Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time.

HT4623 where are all of my free apps? I went to download all apps and it was there yesterday but said my password was incorrect. now I fixed my password (i think) but the download all apps is not there.

where are all of my free apps? I went to download all apps and it was there yesterday but said my password was incorrect. now I fixed my password (i think) but the download all apps is not there.

this didn't help. It says all app are up to date and I did not download any. Suppose to get the following free plus others:
iphoto, imovie, garageband, pages, numbers and keynote. where do i get these free?

After changing a mail list name in Server end, users can't see the update in outlook client

Dear all,
This is a real issue. I am a Help-desk in a global company and after changing a mail list name in Server end, users can't see the update in outlook client. Even I download Offline address book in full detail, user still can't see the change in her outlook.
Does anyone know how to fix it?
Thanks,
Franklin hong

Hi,
Would you please detail what you did by "changing a mail list name in Server end"? What is the mail list and what server?
If you switch to Online Mode instead of Cached Exchange Mode, does the user see the change?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Possible security problem with my iPhone4, it seems like it has been hacked into and my hotmail, facebook and university accounts (which all have different passwords) and proceed to change my passwords on me. This has happened twice.

I seem to be having security problems with my iPhone4, it seems like someone has hacked into my hotmail, facebook and university accounts (which all have different passwords) and proceed to change my passwords on me. This has happened twice and I have not left my phone unattended at any time that I can recall nor have I accessed these accounts from another source (i.e. computer/laptop) since changing my passwords after the first hacking occurred. Please help.

Anyone else at your university complaining about the same thing? It is more likely someone is stealing passwords by sniffing traffic over the university wifi or with a man-in-the-middle attack or by other means external to your phone. Try a Google search on "steal password" (without quotes) or "steal SSL password" and you'll learn more than you wanted to know about how passwords get stolen.
Some related info:
http://en.wikipedia.org/wiki/Session_hijacking
http://en.wikipedia.org/wiki/Man-in-the-middle_attack

HT2404 My iphone 3gs recently stopped allowing me to use certain apps and refuses downloads of other apps, saying all require ios 5. No software update button appears in settings.Can I update/upgrade my 3gs to ios 5?

My iphone 3gs recently stopped allowing me to use certain apps and refuses downloads of other apps, saying all require ios 5. No software update button appears in settings.Can I update/upgrade my 3gs to ios 5?

iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPhone to the computer, open iTunes. Then select the iPhone under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

HT4583 is there a good safe app for storing all my account passwords?

I'm looking for a good safe app for storing all my account passwords. Any suggestions?

Keychain is built into iOS and is a good option: http://support.apple.com/kb/HT5813
I'm using LastPass because it supports more platforms but also because it was available before Keychain on iOS devices and I'm used to it. May switch at some point.

Hi there, our mac has an IOS version 10.5.8 and i need to update it to 10.6.8 in order to update our itunes account....when i start softwear update it tells me that nothing needs to be updated and i also do not have access to the mac app store...How can i

Hi there, our mac has an IOS version 10.5.8 and i need to update it to 10.6.8 in order to update our itunes account....when i start softwear update it tells me that nothing needs to be updated and i also do not have access to the mac app store...How can i update my ios? thanks Matthijs

Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
If you have a PPC Mac you cannot sync your idevice without a newer computer. See the end of this post for options.
If it says you have an Intel Mac you can upgrade to Snow Leopard, but check system requirements first:
Snow Leopard 10.6 Technical Requirements - http://support.apple.com/kb/SP575
You can buy Snow Leopard at:
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After installing run the updater to 10.6.8, then upgrade iTunes.
Jan. 2014 post by Kappy on doing all this: https://discussions.apple.com/message/24599931
Options if you cannot upgrade: iTunes Store purchases can already be downloaded directly. Use iTunes Match to put non-Store music in iCloud, then download to your device from there. Backup your device directly to iCloud over a wireless connection. Photos can be downloaded from the Camera Roll using iPhoto or Image Capture.

HT5858 I upgraded my ipad. Now it requires a password to open, I have tried every password I know. Now it is disabled

I upgraded my ipad yesterday. Now it requires a password. I tried my password, then every password I use. It is now disabled. It says go to itunes to reset. I reset password this morning, still nothing. Now do I open this ipAD.

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT4262 I have two networks one each in two cities. Both are named the same but require different passwords. I am at my second location but cannot connect to his wifi network. How do I delet one network so I can connect to my second network?

I have two networks one each in two cities. Both are named the same but require different passwords. I am at my second location and cannot connect to this wifi network. How do I delet one network so I can connect to my second network?

Just go to the wireless network preferences and empty out all the stored wireless networks.. then scan and connect to the local wireless.
Select them and tap the - button below it.
Once they are emptied out.. it might be good to reboot the computer with the remember networks unchecked.
Start with a clean slate.

Changed username and password for App Store, now can't download already purchased apps.

I recently changed the email associated with my Apple ID and then later the password for it. Now the App Store thinks I'm a different user and does not recognize previous purchases. When I try to login with the old account info it does not work. Can someone help me get the App Store to remember the purchases that I've already made?

Content purchased with an Apple ID are permanently tied to that Apple ID.
Did you change the email address or create a new one?
If the former, simply sign out and sign back in with the correct credentials.
If the later, simply provide the password for the correct account.

HT4059 I saved approx. 50 important PDF-Documents in ibooks-App. Now all of them are disappeared!

I did the last update at 7th of Nov. 2013 before I update my Ipad Mini to IOS 7 (V7.0.3) from IOS 6.
After the update all my PDF-doucments were available in ibooks-App.
Yesterday I would like to check one of the documents and the PDF-Folder in ibooks was empty.
So what happens??
If I restore my IPAD Mini with the last backup (07.11.2013) and I open the ibooks-App again I can see all the doucments, but only for a few seconds.
After that, it looks like they will be deleted and again no objects available any more in the PDF-Folder!!!
Further I did the update to V7.0.4 but nothing changed. After restore - same result!
Could it be, that there's is a bug in IOS7?
If you have any idea please let me know.
The documents are really necessary for me.
Thanks!

Are you backing the iPad up to to an OS X-based computer? Knowing more about the systems involved will help troubleshoot.

Podcast didnt update now all episodes are taken off

http://itunes.apple.com/us/podcast/coliseum-sports-radio/id422497818
what happened?
it used to show 2 episodes and didnt update, now it doesnt show any episodes :/

Your feed is at http://coliseumradio.com/?feed=coliseum-sports-radio
It appears to be OK, apart from the fact that it has no title (there should be a title in the 'title' tag, which is missing in your feed). All the episodes appear when subscribing.
The Store's behaviour is odd: if it had failed to read the feed at all because of a server problem it would have stuck where it was before. The only way I can think of that this could happen would be if you uploaded an empty feed before uploading a populated one, and the Store happened to check that. I'm assuming you haven't done anything like changing the feed URL.
The only suggestion I can offer is to give it a few days and see whether it updates - it should do, since subscribing works OK.

Aperture 3.3 update & now all I get is the spinning beach ball

Aperture worked fine all this time...until I updated to 3.3
Now after Aperture is launched, without me having to do ANYTHING in Aperturit goes to the spinning beach ball and says "Processing" at the bottom of the window.
And I can't do anything except Force Quit.
In the course of Troubleshooting, I've done the following...
Held down the OPTION and COMMAND keys while launching Aperture in order to:
Repair Permissions
Repair Database
Rebuild Database
Restarted the iMac (multiple times)
Used Disk Utility to Repair Disk Permissions
Anybody have insights into how to get Aperture 3.3 to work?
Thanks.

OK, so I didn't have time to call AppleCare and decided not to after all.
I solved it by:
- using Time Machine to restore my Aperture Library from the time before I upgraded Aperture
- right-clicked on the now-restored Aperture Library and launched it using iPhoto
- iPhoto ran through Processing and Upgrades and reported it couldn't find a movie file, etc.
- I couldn't find the movie file iPhoto was referring to but did all I could to 'clean up' the files in iPhoto
- I then quit iPhoto and launched the Aperture Library using Aperture...
...and it worked.
There was still a little cleaning up to do (I did use Preferences in both iPhoto and Aperture to delete the connection to my MobileMe Galleries/iCloud account).
Then relaunched Aperture again to make sure it's still working, clicked on random photos to make sure I wasn't just seeing thumbnails.
Everything seems to be there and okay.
Good luck everyone!!!
C'mon Apple!

After changing passwords, my app updates now all require different passwords in order to update.

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