After contacting support, still my computer will not recognize my zen mi

hello!
newbie on the board.
i've had a zen micro since june of this year. until 2 days ago, it worked fine - the battery wouldn't charge so i took it back yesterday to best buy where i have a service plan and they gave me a new device (they just replaced the device and usb port as that is what i returned - i have the previous installation cd that came with my other zen micro).
however, my computer will now not recognize that my zen micro is connected when i connect it to my usb port in the back of my pc. i have contacted support 4 times, where with their suggestions i have done a clean boot several times (i have windows xp); uninstalled and re-installed the software from my cd; disabled ad-aware as i was informed that this could cause conflict; re-installed the driver through my computer from my cd numerous times; uninstalled my device through control panel under device manager, etc. but no luck! i have also performed a disk defragmentation and disk cleanup on my computer. i even tried both usb ports and tried using another device that uses my usb port and it worked. i also tried another computer that has windows 98 but again it does not recognize when it is plugged in. on both computers it keeps saying new hardware is found even after i re-install and install everything, and i make sure to restart my computer each time. under control panel under hardware devices it lists the creative zen micro under Others, but it displays a question mark icon to it. the weird thing is that my device recharges and i can use the removable disk, but anything else - like windows media player 0 or creative zen micro media source - just does not recognize the device.
i also tried installing firmware ..0, but since my device isn't recognized it can't install. (laughter).
PLEASE...any assistance would be greatly appreciated!! i am perplexed as to why it isn't working. my zen micro is version 2..02 and my media source is version 4.00.22.
thank you very much!
kind regards,
harley

Amybb wrote:I start the firmware install only to have the install reply with "Your player is not connected, please connect your player."
Which firmware install?... 2.20.05?
Is the player working aside from this, and what firmware version do you currently have?
In Windows Explorer, the connection shows up twice, Once as it's own dri've "MTP Device" and Zen Micro Media Explorer. Double clicking on the second one elicits the warning "The device is not connected. Please connect your Zen Micro to the computer."
Again, what firmware version does the player have now?
You mentioned that the player was not connected, but is the MTP device entry working?

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