After Creative Cloud Desktop update application refuses to load - is greyed out. Need help.
I have tried turning my Mac on and off, reinstalling the app, re-naming the OOBE database, have checked no special characters in my profile - all advice on community that i could see
Hi John,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini
Similar Messages
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My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.
Hi etges,
Kindly check the below mentioned link and revert if problem persists.
Link: CC applications crashes immediately after launch
Thanks,
Atul Saini -
I am a mobile tablet user (Windows 8). I am connected via mobile data wifi sometimes, and I need to grab a font or make a quick update to an Illustrator or InDesign project with a new font etc. The problem is that when a Creative Cloud Desktop update is available, it forces you to update. This can be slow and expensive over a mobile network. Is it possible to ignore an update temporarily so that you can function without the update? Quite frankly the Creative Cloud Desktop application seems to have an update every three to four days --- Makes it bothersome.
Hi WarithNiallah,
Please follow the below mentioned steps:
Windows: C/Program Files(X86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Mac: Library/Application Support/Adobe/AAMUpdaterinventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
Now there should be no update prompt.
Regards,
Romit Sinha -
I downloaded and installed Creative Cloud Installer and installed the Creative Cloud desktop on my MacBook Pro running Yosemite. The Creative Cloud desktop tries to install when the system starts and the icon actually shows in the top bar briefly and then disappears shortly after it shows up so it is obviously failing to load. I have tried multiple times to no avail.
do you mean in my system library? or where can I find it?
Am 05.03.2015 um 23:55 schrieb Jeff A Wright <[email protected]>:
I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.
created by Jeff A Wright <https://forums.adobe.com/people/JeffAWright> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7257828#7257828>
Vanb38462666 or Daniel do either of you have a Library/Input Managers folder? If so what do you have inside that folder?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7257828#7257828 and clicking ‘Correct’ below the answer
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Creative Cloud Desktop update error A12E1 - getting really tired of this...
So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
Since you decided to force me to use Creative Cloud for updates it's became really annoying.
Every time there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
So here is what I've tried already:
Updating with disabled Security Suite
Try again in SafeBoot
Uninstall CC Desktop an reinstall a fresh Download
Installing freshly downloaded files with disabled Security Suite
Try this again in SafeBoot
Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
As I said EVERY TIME.
What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
I'm running a 64Bit Windows 8.1 Pro.
If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
*EDIT*
I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
I'm seriously disappointed when I think about how much money I've spend on this Software...
After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
After a while of google search I found an old post from November from someone with similar problems.
Solution:
Uninstalling CC Desktop
running the cleaner tool
reboot
download CC Desktop setup files
set the compatibility to Windows XP Service Pack 3
try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
undo the compatibility-settings and run the Setup with administrative rights again
Now it worked.
I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.Hi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika -
Creative Cloud desktop update keeps failed to install
I try to update the creative cloud desktop but, it keep failed to in still
Tried all solutions referred here and in other threads: (1) downloading tne installer from CC download area, (2) changing the name of given folders, (3) uninstalling CC desktop, (4) removing residual data with CC cleaner tool, and (5) changing user privileges in Application support folder.
None worked.
I also analysed the error log. It shows the error "DW040", which only reference in knowledge base points to an issue with third-part programming to CS. After using the Cleaner tool, I found another log reporting "AAM installation ended with return code 251", but again the knowledge base knows nothing about it.
So we are going to the sixth day of problem without a solution. I cannot install other apps from my subscription without CC desktop app, although I am paying the whole price (just installed PS, MU and ID). Adobe is forcing me to lost several hours just trying solutions –and the same is going with many other users – besides not being able to use what I paid for.
I would expect a new CC desktop version to address these issues, but even this is quite uncertain. After searching in forum and knowledge base, I found several references to similar installation errors with CS6. Since then, Adobe not only was unable to fix this issue but also released a new package (CC) with tons of marketing investment but without equivalent attention to user support and app testing.
Very very frustrating. -
"Creative Cloud Desktop update"!
Hello, I have just upgraded to the new Yosemite Operating System and I'm unable to download "Creative Cloud Desktop"! I'm trying to update my CC software and not having any luck. Please see the attached photo. This is as far as it gets. Please advise. Thanks.
Herbrock please utilize the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to reinstall the Creative Cloud Desktop application.
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Creative Cloud Desktop Update error 206
I'm trying to update my Creative Cloud Desktop, but the following error code keeps popping up - Please connect to internet, then try again.(Error code: 206). Obviously I am connected to the internet, so I'm not sure what I'm doing wrong?
Cb-M for information on how to resolve Error 206 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Error Code 50 when installing Creative Cloud desktop update - tried everything and no joy
Folks I've been trying to update my CC desktop app to the latest release and keep getting Error Code 50 at around 47% of the install process.
I've tried every suggestion that has been posted on the Adobe site and forums including:
1 Opening my CC account in the Adobe website and then trying to install - no joy.
2 Running the Adobe cleaner and re-installing CC - no joy.
3 Restarting computer and attempting reinstall - no joy.
4 All of the above with my firewall and anti-virus switched off - no joy.
I'm running Windows 8.1 on a hi-spec machine and I've never had an issue with any update of the CC App or any of the program apps I utilise (Lightroom, Photoshop and Acrobat).
Not really sure what I do now as I've tried everything and really need to keep working (pro photographer) so am having to ditch this for now as it's taking too much time.
Grateful for any suggestions please.
Many thanks
JamesError "Failed to Install" Creative Cloud Desktop application
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Creative Cloud desktop update fails: error 207
Hello world,
I'd like to update Adobe Creative Cloud Desktop but I'm experiencing problems: When the installation programm downloads, I'm getting an error code 207: [translated by me] Server doesn't react at the moment. Please try again later.
This happens since a week. What can I do. I've deinstalled ACC and can't use our Typekit anymore.
Please help.
Thanks, NilsHi nilstissen,
Please try the steps suggested in the given link below for the update issues:-
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
Let us know if further assistance requires.
Sarika -
Is there a way to disable / postpone Creative Cloud Desktop updates?
When Creative Cloud Desktop discovers an update to itself, it forces me to download and install it immediately. During the download nothing works. This effectively blocks my entire workflow for about 45 minutes. I would like to turn off automatic updates, how do I do it?
Forces you? Mine only notifys me, waiting for my input to begin the update process.
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Photoshop CS6 Filter Gallery Plugin Missing after Creative Cloud Last update!
I have a new 15" macbook pro, and have the set requirements to run Photoshop CS6 even after the recent updates. However, I still cannot access the "Filter Gallery", and when I went to find the so called "Filter Gallery" plugin folder--what do you know that plugin is missing all together. I don't even have it anymore! I've already done the Preferences, show all plugins, etc... deal and this is not the issue here. My Filter Plugin is missing all together, and my macbook pro was purchased brand new from the Mac store, 3-4 months ago.
What is the suggestion for me in this case? I have been a paying Adobe Creative Cloud member since day one, when it first became available, and now I'm over the top upset over this problem! How can I fix this missing plugin?Well after much research that I did on my own, I came across this link that help shed some light to the problem I listed above.
Here's the link that explains how to get your "Filter Gallery" to show and not be grayed out. Unfortunately, it appears Adobe has to work on upgrading this Filter Gallery to work to part with 16-bit images, vs the current 8-bit.
click on link where it explains this in details, and shows how to fix the problem I had.
http://blog.martinbelan.com/2012/12/why-is-the-filter-gallery-grayed-out-in-photoshop-cs6- and-how-to-fix-it/ -
Is anyone one having this problem? I really need a fix! Thanks!
I have the same exact problem and i went to You are no longer signed into your Creative Cloud applications to help me out
but after going through all the steps it still is not letting me sign in!
I need help ASAP
I have a project due tomorrow and i need to render and export my project
Any help would be great i am willing to try anything at this point -
Heres a snapshot of the error with my cc desk app
How do i fix this?Hi anime' kid,
Please launch the Task Manager and Stop Creative Cloud.exe and then relaunch Creative Cloud.
That should resolve your issue.
Regards,
Sheena -
Creative cloud software not opening up and installer is greyed out?
My Creative Cloud software is not loading up and the desktop installer is hanging and appears greyed out at the top of the screen. Can't get through on the phone or the chat line.
anyone have any ideas please.Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
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