After Creative Cloud Desktop update application refuses to load - is greyed out.  Need help.

I have tried turning my Mac on and off, reinstalling the app, re-naming the OOBE database, have checked no special characters in my profile - all advice on community that i could see

Hi John,
Kindly contact our support team via:  http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html 
Thanks,
Atul Saini

Similar Messages

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    My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

    Hi etges,
    Kindly check the below mentioned link and revert if problem persists.
    Link:  CC applications crashes immediately after launch
    Thanks,
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    I am a mobile tablet user (Windows 8).  I am connected via mobile data wifi sometimes, and I need to grab a font or make a quick update to an Illustrator or InDesign project with a new font etc.  The problem is that when a Creative Cloud Desktop update is available, it forces you to update.  This can be slow and expensive over a mobile network.  Is it possible to ignore an update temporarily so that you can function without the update?  Quite frankly the Creative Cloud Desktop application seems to have an update every three to four days --- Makes it bothersome.

    Hi WarithNiallah,
    Please follow the below mentioned steps:
    Windows: C/Program Files(X86)/Common Files/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
    Mac: Library/Application Support/Adobe/AAMUpdaterinventory/1.0/AdobeUpdaterAdminPref.dat and rename it.
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  • I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.

    I downloaded and installed Creative Cloud Installer and installed the Creative Cloud desktop on my MacBook Pro running Yosemite. The Creative Cloud desktop tries to install when the system starts and the icon actually shows in the top bar briefly and then disappears shortly after it shows up so it is obviously failing to load. I have tried multiple times to no avail.

    do you mean in my system library? or where can I find it?
    Am 05.03.2015 um 23:55 schrieb Jeff A Wright <[email protected]>:
    I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.
    created by Jeff A Wright <https://forums.adobe.com/people/JeffAWright> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7257828#7257828>
    Vanb38462666 or Daniel do either of you have a Library/Input Managers folder?  If so what do you have inside that folder?
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7257828#7257828 and clicking ‘Correct’ below the answer
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  • Creative Cloud Desktop update error A12E1 - getting really tired of this...

    So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
    Since you decided to force me to use Creative Cloud for updates it's became really annoying.
    Every time  there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
    It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
    If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
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    So here is what I've tried already:
    Updating with disabled Security Suite
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    Try this again in SafeBoot
    Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
    As I said EVERY TIME.
    What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
    I'm running a 64Bit Windows 8.1 Pro.
    If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
    *EDIT*
    I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
    I'm seriously disappointed when I think about how much money I've spend on this Software...
    After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
    All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
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    Uninstalling CC Desktop
    running the cleaner tool
    reboot
    download CC Desktop setup files
    set the compatibility to Windows XP Service Pack 3
    try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
    undo the compatibility-settings and run the Setup with administrative rights again
    Now it worked.
    I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
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    Hi nilstissen,
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    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
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  • Creative Cloud desktop update keeps failed to install

    I try to update the creative cloud desktop but, it keep failed to in still

    Tried all solutions referred here and in other threads: (1) downloading tne installer from CC download area, (2) changing the name of given folders, (3) uninstalling CC desktop, (4) removing residual data with CC cleaner tool, and (5) changing user privileges in Application support folder.
    None worked.
    I also analysed the error log. It shows the error "DW040", which only reference in knowledge base points to an issue with third-part programming to CS. After using the Cleaner tool, I found another log reporting "AAM installation ended with return code 251", but again the knowledge base knows nothing about it.
    So we are going to the sixth day of problem without a solution. I cannot install other apps from my subscription without CC desktop app, although I am paying the whole price (just installed PS, MU and ID). Adobe is forcing me to lost several hours just trying solutions –and the same is going with many other users – besides not being able to use what I paid for.
    I would expect a new CC desktop version to address these issues, but even this is quite uncertain. After searching in forum and knowledge base, I found several references to similar installation errors with CS6. Since then, Adobe not only was unable to fix this issue but also released a new package (CC) with tons of marketing investment but without equivalent attention to user support and app testing.
    Very very frustrating.

  • "Creative Cloud Desktop update"!

    Hello, I have just upgraded to the new Yosemite Operating System and I'm unable to download "Creative Cloud Desktop"! I'm trying to update my CC software and not having any luck. Please see the attached photo. This is as far as it gets. Please advise. Thanks.

    Herbrock please utilize the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to reinstall the Creative Cloud Desktop application.

  • Creative Cloud Desktop Update error 206

    I'm trying to update my Creative Cloud Desktop, but the following error code keeps popping up - Please connect to internet, then try again.(Error code: 206). Obviously I am connected to the internet, so I'm not sure what I'm doing wrong?

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  • Error Code 50 when installing Creative Cloud desktop update - tried everything and no joy

    Folks I've been trying to update my CC desktop app to the latest release and keep getting Error Code 50 at around 47% of the install process.
    I've tried every suggestion that has been posted on the Adobe site and forums including:
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    2 Running the Adobe cleaner and re-installing CC - no joy.
    3 Restarting computer and attempting reinstall - no joy.
    4 All of the above with my firewall and anti-virus switched off - no joy.
    I'm running Windows 8.1 on a hi-spec machine and I've never had an issue with any update of the CC App or any of the program apps I utilise (Lightroom, Photoshop and Acrobat).
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    Grateful for any suggestions please.
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    James

    Error "Failed to Install" Creative Cloud Desktop application

  • Creative Cloud desktop update fails: error 207

    Hello world,
    I'd like to update Adobe Creative Cloud Desktop but I'm experiencing problems: When the installation programm downloads, I'm getting an error code 207: [translated by me] Server doesn't react at the moment. Please try again later.
    This happens since a week. What can I do. I've deinstalled ACC and can't use our Typekit anymore.
    Please help.
    Thanks, Nils         

    Hi nilstissen,
    Please try the steps suggested in the given link below for the update issues:-
    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
    Let us know if further assistance requires.
    Sarika

  • Is there a way to disable / postpone Creative Cloud Desktop updates?

    When Creative Cloud Desktop discovers an update to itself, it forces me to download and install it immediately. During the download nothing works. This effectively blocks my entire workflow for about 45 minutes. I would like to turn off automatic updates, how do I do it?

    Forces you?  Mine only notifys me, waiting for my input to begin the update process.

  • Photoshop CS6 Filter Gallery Plugin Missing after Creative Cloud Last update!

    I have a new 15" macbook pro, and have the set requirements to run Photoshop CS6 even after the recent updates.  However, I still cannot access the "Filter Gallery", and when I went to find the so called "Filter Gallery" plugin folder--what do you know that plugin is missing all together.  I don't even have it anymore!  I've already done the Preferences, show all plugins, etc... deal and this is not the issue here.  My Filter Plugin is missing all together, and my macbook pro was purchased brand new from the Mac store, 3-4 months ago.
    What is the suggestion for me in this case?  I have been a paying Adobe Creative Cloud member since day one, when it first became available, and now I'm over the top upset over this problem!  How can I fix this missing plugin?

    Well after much research that I did on my own, I came across this link that help shed some light to the problem I listed above. 
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    click on link where it explains this in details, and shows how to fix the problem I had.
    http://blog.martinbelan.com/2012/12/why-is-the-filter-gallery-grayed-out-in-photoshop-cs6- and-how-to-fix-it/

  • How come whenever I login into the adobe creative cloud desktop app, it says "You've been signed out, please sign in to continue" It happens everytime I sign in. Does anyone have a fix?

    Is anyone one having this problem? I really need a fix! Thanks!

    I have the same exact problem and i went to You are no longer signed into your Creative Cloud applications to help me out
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  • Using a windows pc my Creative Cloud desktop app keeps on showing download error! CAN ANYONE HELP PLEASE!

    Heres a snapshot of the error with my cc desk app
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    Hi anime' kid,
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    That should resolve your issue.
    Regards,
    Sheena

  • Creative cloud software not opening up and installer is greyed out?

    My Creative Cloud software is not loading up and the desktop installer is hanging and appears greyed out at the top of the screen. Can't get through on the phone or the chat line.
    anyone have any ideas please.

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

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