After downloading and updating my iPhone my apps are now backed up on my laptop and I can't move them back over to the phone. I tried to follow the instructions in Help section, but the screen where you are supposed to select the apps to share won't let m

The screen where you should select the apps you want to share is greyed out. It won't et me drag them either. Any thoughts?
Thanks!

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

Similar Messages

  • The icloud app is now not on my ipad...how can i get it back?

    the icloud app is now not on my ipad...how can i get it back?

    You can't.
    Use your computer/laptop to access www.icloud.com

  • I hate using this forum, why cant we get proper customer support? Where's the phone number? Why bother to buy any legal software if this is how you are treated?

    This isn't customer support

    Why do I have to request proper customer support through a forum? I mistakenly thought proper customer support came from dealing with a proper company.
    "If my problem merits the need for phone support it could be offered" - by who and who decides? Are you saying Adobe keep tabs of everything being said here and if no-one can find the solution for them they step in?
    And as for having to search for the (phone) contact information, forgive me if I thought that would be forthcoming from a company I've dealt with for over 15 years and paid God knows how much too over that time.
    I know what I need and it's a technical / accounts / serial numbers / need to talk to a human being and not sales (for some reason that number is easiy tio find) requirement.
    If the phone number was avaialble I could probably sort this out fairly quickly rather than waste everyone's time in the hope Adobe get the answers for free.

  • After downloading iOS 7 on my 4S I show 8,976 on my email icon.  How can I eliminate them all without going one at a time?

    After downloading iOS 7 on my 4S it shows 8,976 on the email icon.  How can I move them all to trash without doing it one at a time?

    Apple's official advice is here... HT2905 - How to find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls.
    Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created.  If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
    Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background and please take note of the warning to backup your library before deduping.
    (If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed)
    tt2

  • Just updated my iphone to 5.0 now it wont sync my ringtones!! can i uninstall the upgrade to go back to the version 4

    I have updated my iphone and now i am unable to sync my ringtones.... i have read the apple support and have tried all of the tips
    uncheck and sync then re check ringtones and then sync again - No
    tried making the ringtones again and saving to computer then drag and drop into iphone -  then sync -  NOTHING
    .......My question is can i go back to the old operating system (at least i know that my iphone work ) or is there a fix to this problem yet
    GRRRRRRR just want my ringtones back!!!!!!!
    thanks chris

    Backing up your photos to iPhoto on the Mac isn't "as a precaution": it should be totally normal behaviour. You wouldn't use a digital camera as the permanent and only location of your photos, so why would you treat the digital camera in your phone any differently?

  • Hard drive died on iMac and getting replacement.  I have all photos backed up on my iPad 3, which was synced directly to the dead iMac's iTunes.  How can I move them back to my laptop and eventually to the repaired iMac?

    I'd like to restore photos from my iPad3 to the iMac once I have a new drive. I had uploaded them directly from the iMac onto the IPad via iTunes.   That iTunes was wiped out in the drive failure.  In the meantime I wanted to move the photos to my MacBook Pro, but iTunes tells me they belong to another iTunes (mine also but was on the iMac) and syncing will erase the content on the iPad.  Moved all photos (4000+) to an album in iPhoto on the iPad, but iPhoto on the MacBook doesn't see the album-  It only see photos directly taken on the iPad. I seem to be caught in an owenership issue between my photos, my computers, and permissions due to the dirve failure.
    Any ideas?
    Thanks in advance for any assistance.
    Todd

    Photos synced to an iDevice are different from ones taken by the device's camera.
    Difference between camera roll, photo stream, and photo library - https://discussions.apple.com/thread/3846502
    You will need to use a third party utility to try to recover them as it is assumed that if you transferred them from your computer  you alredy have the original files on the computer and a backup of the computer itself (do not rely upon your iPad as a backup).  Furthermore, the photos transferred to your iPad have reduced quality so they are not as good as the originals.
    Here's my old list of utilities (this list was really done for music rescue so make sure they do photos too):
    Note: The information below hasn't been updated since early 2013.
    Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
    Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
    For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
    - Expod (free) - http://www.headlightsoft.com/expod/ - Mac, universal for 104.+ (newer machines try de-Tune)
    - deTune (free) - http://www.headlightsoft.com/detune/ - Mac, 10.5+
    - Senuti - http://www.fadingred.com/senuti/
    - Phoneview - http://www.ecamm.com/mac/phoneview/
    - MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
    - Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
    - Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
    - iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
    - Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
    - 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.

  • ITunes has renamed and moved some of my files. How can I move them back to their proper locations?

    Recently, for no reason that I can explain, several of my iTunes files have been moved or their information has been changed. For example, my iTunes now lists two copies of Smoke On The Water by Deep Purple, but when I play one of them it is actually The Song Remains The Same by Led Zeppelin. This has happened to dozens of my songs. Also, several of my movie files have been listed as songs, and moved to the music folder on my computer. I tried moving them back to the movies folder, but when I opened iTunes they went back to the music folder. iTunes won't allow me to change their media kind to "movie." How do I get all of my files back where they are supposed to be, under their correct names?

    I didn't mess with the iTunes Media folder previously, so I don't think that was the cause. Anyway, I manually fixed most of the songs, but I still can't figure out how to fix the movies that became listed as songs.
    Here is a screenshot of what it looks like when I click on "Get Info" for one of the movies (which has ended up in the music section on iTunes):
    There is no option to change the media kind to "movie" or "video" even though it is a movie and it still plays as a movie if I press play.

  • TS3981 After migration files are now shared between two user accounts. How can I combine them into one account?

    After migration, from PC, files are now shared between two user accounts.I have to switch users to access files. How can I combine them into one account?

    See Pondini's  Transferring files from one User Account to another, for starters

  • The hand tool is not working in certain sections of my screen where there are selection buttons that would normal show the hand tool

    E.g. on this submission page there is cliveeb Inbox Other Apps where logically you'd expect the handtool to materialise when hovering over these areas. Nothing happens which means I cannot select those "buttons/drop downs".

    That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode

  • In error I moved most of my itunes content to the trash. How can I move them back to the itunes library?

    Is there a way to move these music files back into the library? I do back up an external HD using Time Machine? 

    Hi,
    The best option is to restore your iTunes folder and files from your time machine back up.
    Jim

  • HT201210 ITUNE IS SHOWING AN ERROR WHILE RESTORING AND UPDATING MY IPHONE 3G 8GB

    Itune is showing n error while restoring and updating my iphone please tell me now what to do

    usama1133 wrote:
    Itune is showing n error...
    And this ERROR would be...?

  • I took photos and they saved in my camera roll. they were there the next morning. I took more pictures and they are all gone. why did they not save and can i get them back ?

    I took photos on my iPhone on yesterday and they all saved. I looked at my photos the next day and they were still there. I took more photos and now none of the last photos that I took in the last two days are there. Why did they not save? Can I get them back? My storage was not full. I just updated my iPhone to ios 7.1 a few days before.

    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • HT4623 When updating to ios 6 I lost all of my contacts. What do I do to get them back?

    When updating my iphone to ios 6 I lost all of my contacts. How do I get them back?

    Sync them back from whatever contact manager or cloud service you were syncing them with.

  • I just downloaded the new iOS 5.0 and did all of the backup prompted steps beforehand, but I can't figure out how to get all of my apps and music back on my iPhone. Where did they go and how can I put them back on my iPhone?

    I just downloaded the new iOS 5.0 and did all of the backup prompted steps beforehand, but I can't figure out how to get all of my apps and music back on my iPhone. Where did they go and how can I put them back on my iPhone?

    Hi, Abril_Perez17.
    This may be related to a new feature embedded in iOS7 that shows all purchased music by default.  Go to Settings > Music, then turn off Show All Music.  See if the issue ceases once the feature has been disabled.  This information is located on page 63 of the user guide below. 
    iPhone User Guide
    Regards,
    Jason H. 

  • After downloading the latest version of iTunes and updating my iPhone everytime I turn on my computer I get a message that reads: AppleSyncNotifier.exe - Entry Point Not Found. Does anybody know what this means?

    After downloading the latest version of iTunes and updating my iPhone, everytime I turn on my computer I receive a message that reads: "AppleSyncNotifier.exe - Entry Point Not Found. The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQlite.dll" Help! Does anybody know what this means and how I can fix it? Thanks.

    Yes.  I just solved the problem on my PC.  Here goes...
    Issue:  My Windows7 computer was producing the pop up box with the error text as you described.
    The Problem: You have another application on your computer that uses the like named .DLL file... in this case a DLL supporting SQLite on your local PC.
    Solution: 
    1.  You need to use the Windows File search feature to look for the name "SQLite".  This will quickly locate the offending DLL in the other application.
    2. Decide which program you like the most, in my case "Mobile Me", and uninstall the offending application.
    3.  Uninstall Mobile Me.
    4.  Restart your PC.
    5.  Reinstall Mobile Me.
    6.  Mobile Me should sync at this point, but if not, restart the PC once again.
    In my case, the offending program was my Aptana Studio development application.  I had recently the SQLite3 database to my Ruby On Rails configuration...
    This is where the file was located:
    C:\Users\<USERNAME>\Aptana Studio 2.0\plugins\com.aptana.radrails.sqlite3.win32_3.5.7.1278709071\vendor\SQLite3.d ll
    I hope this helps,
    Ron

Maybe you are looking for