After downloading photoshop elements 12, the system started the install and asked again for the serial.  install process will NOT accept the serial #

I purchased a software license for photoshop elements 12.  I started the process to download the software and provided the serial number on the download card.  Since the serial number provided was correct, the download started and completed.  Once installed the system started to install the software.  Again I had to supply the serial number.  This time the system will NOT accept the serial number.  I entered it again.  Not accepted.  I tried it again, this time with dashes.  Again the serial number is not accepted.  What do I do?

Is there any message provided when serial number is not accepted?  If so, what does it say?

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