After Effects 2014 updated version won't open

Hi,
Ever since I updated after effects on Thursday 4th December 2014 (I think it was) it will not open. We downloaded an older version of CC but I cannot open any of my projects as they were made in the new 2014 version. We have uninstalled and installed but yet to figure out why the updated 2014 version will not open. We only bought this less than 2 months ago.
Any help would be appreciated.
Deirdre (working off Trevor's ID!)

Hello Mylenium,
What are the current versions of After Effects and Premiere Pro being distributed by the CC App? I have After Effects 13.1 and Premiere Pro 8.1.
I heard that 13.2 and 8.2 were already released? Is that true?
Thank you.

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Here is the log I received with the error:
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | Visit http://www.adobe.com/go/loganalyzer/ for more information
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | START - Installer Session
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:47:54:850 | [INFO] | | OOBE | DE | | | | 11806 | RIBS version: 8.0.0.22
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | OSX version: 10.7.5
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Total Timer]
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | CHECK: Single instance running
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | CHECK : Credentials
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Load Deployment File
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | deploymentFile option not given
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | CHECK : Another Native OS installer already running
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Create Required Folders
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Assuming install mode
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Looking up install source path
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Sync Media DB ...
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Sync Media DB]
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Pre check media db sync
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | End of Pre check media db sync. Exit code: 0
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Sync Media DB] took 149 milliseconds (0.149 seconds) DTR = 4241.61 KBPS (4.1422 MBPS)
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Ready to initialize session to start with ...
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [CreatePayloadSession]
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Updated source path: /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/21/14 10:47:54:857 | [INFO] | | OOBE | DE | | | | 11806 | Updating media info for: {5678CF8D-3B5F-4CC6-B150-48945A838E63}
10/21/14 10:47:54:858 | [INFO] | | OOBE | DE | | | | 11806 | Ignoring original data since install source is local
10/21/14 10:47:54:858 | [INFO] | | OOBE | DE | | | | 11806 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/21/14 10:47:54:858 | [INFO] | | OOBE | DE | | | | 11806 |   Path: /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/payload s/AdobeAfterEffects13SupportAll-101014104158/AdobeAfterEffects13SupportAll-101014104158.zi p
10/21/14 10:47:54:858 | [INFO] | | OOBE | DE | | | | 11806 | Updating media info for: {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/21/14 10:47:54:859 | [INFO] | | OOBE | DE | | | | 11806 | Ignoring original data since install source is local
10/21/14 10:47:54:859 | [INFO] | | OOBE | DE | | | | 11806 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/21/14 10:47:54:859 | [INFO] | | OOBE | DE | | | | 11806 |   Path: /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/payload s/AdobeAfterEffects13AllTrial-101014102412/AdobeAfterEffects13AllTrial-101014102412.zip
10/21/14 10:47:54:859 | [INFO] | | OOBE | DE | | | | 11806 | -------------------- END - Updating Media Sources - END --------------------
10/21/14 10:47:54:866 | [INFO] | | OOBE | DE | | | | 11806 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
10/21/14 10:47:54:867 | [INFO] | | OOBE | DE | | | | 11806 | ----------------- CreatePayloadSession: machine is x86 ---------------
10/21/14 10:48:00:136 | [INFO] | | OOBE | DE | | | | 11806 | ______ Verify Dependency Subscribers ______
10/21/14 10:48:00:136 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
10/21/14 10:48:00:136 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: 0 (0,0)
10/21/14 10:48:00:136 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: 0 (0,0)
10/21/14 10:48:00:136 | [INFO] | | OOBE | DE | | | | 11806 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
10/21/14 10:48:00:137 | [INFO] | | OOBE | DE | | | | 11806 | Patch Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} can be applied to product Adobe After Effects CC 2014 Support 13.0.0.0 {A55FF34C-8AA8-4BE2-ABCC-12BE48AE8DD5}
10/21/14 10:48:00:141 | [INFO] | | OOBE | DE | | | | 11806 | Patch Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Setting property "installSourcePath" to: /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Setting property "mode" to: silent
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Setting property "updateManifestPath" to: /Users/adam/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Setting property "workflow" to: updater
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Overwrite property "extensionsOnly" to: 1
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Overwrite property "mode" to: silent
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Overwrite property "patchesOnly" to: 1
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Overwrite property "updateManifestPath" to: /Users/adam/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/21/14 10:48:11:117 | [INFO] | | OOBE | DE | | | | 11806 | Overwrite property "workflow" to: updater
10/21/14 10:48:11:118 | [INFO] | | OOBE | DE | | | | 11806 | Found payload actions:
10/21/14 10:48:11:118 | [INFO] | | OOBE | DE | | | | 11806 | Deciding what installer mode to use...
10/21/14 10:48:11:190 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN Setting requested payload actions
10/21/14 10:48:11:191 | [INFO] | | OOBE | DE | | | | 11806 | Value returned on lookup of payload: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is: true
10/21/14 10:48:11:191 | [INFO] | | OOBE | DE | | | | 11806 | Action string for Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is install
10/21/14 10:48:11:191 | [INFO] | | OOBE | DE | | | | 11806 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is: false
10/21/14 10:48:11:191 | [INFO] | | OOBE | DE | | | | 11806 | Action string for Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is install
10/21/14 10:48:11:197 | [INFO] | | OOBE | DE | | | | 11806 | END Setting requested payload actions
10/21/14 10:48:11:198 | [INFO] | | OOBE | DE | | | | 11806 | Collected advanced path check information for INSTALLDIR
10/21/14 10:48:11:198 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR is a well-formed path
10/21/14 10:48:11:199 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR is not the root path
10/21/14 10:48:11:199 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR is on a local volume
10/21/14 10:48:11:199 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR is on a writable volume
10/21/14 10:48:11:199 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR is not on a case sensitive volume
10/21/14 10:48:11:199 | [INFO] | | OOBE | DE | | | | 11806 | INSTALLDIR passed path basic path validation: /Applications
10/21/14 10:48:11:275 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:11:280 | [INFO] | | OOBE | DE | | | | 11806 | In InstallPreSystemCheckProc
10/21/14 10:48:11:280 | [INFO] | | OOBE | DE | | | | 11806 | Custom action return code: 0
10/21/14 10:48:11:281 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 5 milliseconds (0.005 seconds)
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN InstallOperationsQueue Unordered operations
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 | END InstallOperationsQueue Unordered operations
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN InstallOperationsQueue Ordered operations
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/21/14 10:48:11:540 | [INFO] | | OOBE | DE | | | | 11806 | END InstallOperationsQueue Ordered operations
10/21/14 10:48:11:541 | [WARN] | | OOBE | DE | | | | 11806 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | Payloads passed preflight validation.
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | Call PreSession Custom Hook
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | In InstallSessionOpenProc
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | Custom action return code: 0
10/21/14 10:48:11:631 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN InstallOperationsQueue Unordered operations
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 | END InstallOperationsQueue Unordered operations
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 | BEGIN InstallOperationsQueue Ordered operations
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/21/14 10:48:11:632 | [INFO] | | OOBE | DE | | | | 11806 | END InstallOperationsQueue Ordered operations
10/21/14 10:48:11:857 | [WARN] | | OOBE | DE | | | | 11806 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/21/14 10:48:11:857 | [INFO] | | OOBE | DE | | | | 11806 | Skipping payload Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} as payload is not cached
10/21/14 10:48:12:155 | [INFO] | | OOBE | DE | | | | 11806 | Calling the custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/21/14 10:48:12:156 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:12:156 | [INFO] | | OOBE | DE | | | | 11806 | In PrePayloadInstallProc
10/21/14 10:48:12:156 | [INFO] | | OOBE | DE | | | | 11806 | Custom action return code: 0
10/21/14 10:48:12:156 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/21/14 10:48:12:156 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:12:165 | [INFO] | | OOBE | DE | | | | 12205 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:48:12:165 | [INFO] | | OOBE | DE | | | | 12205 | Installer Operation: PayloadInstaller
10/21/14 10:48:12:165 | [INFO] | | OOBE | DE | | | | 12205 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:48:12:165 | [INFO] | | OOBE | DE | | | | 12205 | Request to install payload
10/21/14 10:48:12:193 | [INFO] | | OOBE | DE | | | | 12205 | Payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
10/21/14 10:48:42:884 | [INFO] | | OOBE | DE | | | | 12205 | Extracting assets complete. Number assets: 1
10/21/14 10:48:42:885 | [INFO] | | OOBE | DE | | | | 12205 | CustomizedPatch property not found in database
10/21/14 10:48:43:146 | [INFO] | | OOBE | DE | | | | 12205 | Beginning installation for payload at /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/payload s/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/21/14 10:48:43:454 | [ERROR] | | OOBE | DE | | | | 12205 | DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/21/14 10:48:43:454 | [WARN] | | OOBE | DE | | | | 12205 | DW063: Command ARKCopySymlinkCommand failed.(Seq 212)
10/21/14 10:48:43:454 | [INFO] | | OOBE | DE | | | | 12205 | Completing installation for payload at /Users/adam/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/payload s/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/21/14 10:48:51:624 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:48:51:624 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 39467 milliseconds (39.467 seconds) DTR = 8703.17 KBPS (8.49919 MBPS)
10/21/14 10:48:51:632 | [INFO] | | OOBE | DE | | | | 11806 | User specified overrideFile:
10/21/14 10:48:51:637 | [INFO] | | OOBE | DE | | | | 11806 | The csu inventory was not updated for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}, value of local var is -1
10/21/14 10:48:51:637 | [INFO] | | OOBE | DE | | | | 11806 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/21/14 10:48:51:638 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:51:638 | [INFO] | | OOBE | DE | | | | 11806 | In PrePayloadInstallProc
10/21/14 10:48:51:638 | [INFO] | | OOBE | DE | | | | 11806 | Custom action return code: 0
10/21/14 10:48:51:638 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/21/14 10:48:51:868 | [INFO] | | OOBE | DE | | | | 11806 | No operation. We're done:
10/21/14 10:48:53:891 | [INFO] | | OOBE | DE | | | | 11806 | Total components installed: 0
10/21/14 10:48:53:891 | [INFO] | | OOBE | DE | | | | 11806 | Total components repaired: 0
10/21/14 10:48:53:891 | [INFO] | | OOBE | DE | | | | 11806 | Total components removed: 0
10/21/14 10:48:53:891 | [WARN] | | OOBE | DE | | | | 11806 | DW050: The following payload errors were found during install:
10/21/14 10:48:53:891 | [WARN] | | OOBE | DE | | | | 11806 | DW050: - Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll: Patch already installed
10/21/14 10:48:53:891 | [WARN] | | OOBE | DE | | | | 11806 | DW050: - Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial: Install failed
10/21/14 10:48:53:891 | [INFO] | | OOBE | DE | | | | 11806 | Call PostSession Custom Hook
10/21/14 10:48:53:891 | [INFO] | | OOBE | DE | | | | 11806 | ::START TIMER:: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/21/14 10:48:53:892 | [INFO] | | OOBE | DE | | | | 11806 | In InstallSessionCloseProc
10/21/14 10:48:53:892 | [INFO] | | OOBE | DE | | | | 11806 | Custom action return code: 0
10/21/14 10:48:53:892 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/21/14 10:48:53:892 | [INFO] | | OOBE | DE | | | | 11806 | :: END TIMER :: [Total Timer] took 61758 milliseconds (61.758 seconds) DTR = 5778.75 KBPS (5.64331 MBPS)
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | -------------------------------------- Summary --------------------------------------
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | - 0 fatal error(s), 1 error(s)
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | OSX version: 10.7.5
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 |
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | ----------- Payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} -----------
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 |
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | Please search the above error string(s) to find when the error occurred.
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | These errors resulted in installer Exit Code mentioned below.
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | -------------------------------------------------------------------------------------
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 |
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | Exit Code: 7 - Unable to complete Silent workflow.
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | END - Installer Session
10/21/14 10:48:54:895 | [INFO] | | OOBE | DE | | | | 11806 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

After Effects 2014.0.2 (13.0.2) update is available

We have released the After Effects 2014.0.2 (13.0.2) update, which replaces the After Effects CC 2014.0.1 (13.0.1) update.
After Effects 2014.0.2 (13.0.2) fixes the same bug with the trial period as the previous update. It also corrects the bug with preferences caused by that update. After Effects 2014.0.2 (13.0.2) uses the correct 13.0 preferences folder, and Sync Settings works as expected.
If you installed the After Effects CC 2014.0.1 (13.0.1) update, and did not reinstall After Effects CC 2014 (13.0) as advised in this forum thread, you should still install the new update. After you do so note that, due to the preferences bug in the previous update, any changes you made to your preferences or workspaces while using After Effects 2014.0.1 (13.0.1) will be lost; your preferences will return to the state they were in the last time you used After Effects CC 2014 (13.0).
If you did not not update to After Effects CC 2014.0.1 (13.0.1) or did reinstall as advised, then you will notice no change in your preferences or workspaces after you install the new update.

Can anybody confirm that this update works with the trial version as well?
I am using the CS3 trial right now, i was able to download and install the 8.02-patch but AE behaves exactly the same as before, p2-footage(mxf/xml-files) is not recognized as a valid format!
Can anybody help me on this?
Id really like to test this until my trial expires in 5 days...this workflow with native p2 and AAF import is really important to my workflow..whis will make my decission over upgrading to CS3 or not..so please help!
hvxgermanboy
p.s.if somebody of the Adobe-team is listening: will there be a new AE CS3-trial that comes directly with the 8.02 version?

The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

Hello,
Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
Fustrated APPLE customer
Jolly A. Rupp

I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
I am running Yosemitie on a iMac.
Paul

After Effects 2014.0.1 CC update - BEWARE

I just now updated CC with the After Effects 2014.0.1 update, and it's like my After Effects has gone back to a fresh install. READ, ALL MY SETTINGS WERE DELETED. WORKSPACES DELETED. WINDOW SETTINGS, GONE!
What the hell, Adobe?!?!?! Oh, you say that I have my settings backed up to the cloud. In After Effects, I go to Preferences, Sync. And I get the message that CC can't connect, authorize, or find my settings. I'm BEYOND frustrated with Adobe. Every update seems to bring on new reasons why I have to spend 1/2 my day trying to get my programs back to the way I need to use them.

Hello, I had the same problem on my Mac Pro. Where all my workspaces just disappeared.
But I managed to restore my workspaces by retrieving my workspaces from
(Mac OS) [drive]/Users/[user_name]/Library/Preferences/Adobe/After Effects/13.0/ModifiedWorkspaces
And I copied and pasted it to the corresponding folder in:-
(Mac OS) [drive]/Users/[user_name]/Library/Preferences/Adobe/After Effects/13.1/ModifiedWorkspaces
As the new and old settings are not deleted from the Preferences folder.
Hope this helps
Cheers!!
Augustine
Malaysia

After Effects CS6 Update fails with the code (U43M1D204)

I was just downloading and installing the latest updates on both my windows workstation and my Apple MBP. Everything went fine on the windows machine but I keep getting the following error when my MBP attempts to update After Effects CS6:
Update Failed
The download appears corrupted. Please try again after a few minutes.
(U43M1D204)
I am running the latest version of Yosemite (10.10.2). Is there some half downloaded file I can delete to make this work? I've waited. I've rebooted. I'm VERY reluctant to delete my current installation of CS6 if this is what is required. I'm an instructor at a local community college. The college currently only runs CS6. I teach an animation class that uses After Effects and as such I need CS6 working on my MBP. If this update is non critical I'll just let it ride. Oh, yea and I also keep AE CC and AE CC 2014 for no other reason than I can take a students CC 2014 file all the way back to CS6 so they can work in class. I'm guessing I'll need to add CC 2015 or what ever they call it so I will have 4 installations of AE just to do file conversions..... but that is another thread.
Any help on the current install issue would be appreciated

rimcrazyph wrote:
If this update is non critical I'll just let it ride.
What update is it? What current version of CS6 do you have?
It may be a permissions thing. Mac OSX goes all screwy in the permissions whenever it updates. Try fixing that first. fixing permissions problem that impedes start of Adobe applications

After Effect CS5 English version ...

Where can i get After Effect CS5 english version ? http://helpx.adobe.com/fr/creative-suite/kb/cs5-product-downloads.html after effect cs5 in english is a dead link ... http://trials2.stage.adobe.com/dlm/AdobeProducts/AEFT/10/osx10-64/AfterEffects_10_LS7.dmg

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Download After Effects 2014 failed but can't uninstall - error5

The attempted install of After Effects 2014 has failed which I'm informed of when I try to launch.
The message also tells me to uninstall and reinstall.
When I attempt this, however, the uninstaller only shows Adobe Type Support CS5 and this also fails if I try to use it.
I've restarted and run the cleaner tool which has now removed the previous version of AE.
What the hell is going on and what do I do?
OSX Mavericks.

In this case, the Error 5 is an AMT error at launch, not the corrupted file error you're thinking of. Most likely there is some bad or missing data in the AMT database files (PCD/Caps), and using the newer CS5 Clean script to remove just the CS5 product data, then reinstlalling, would solve the issue
http://forums.adobe.com/message/3008803#3008803 may also help.
CC Cleaner tool - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Regards
Rajshree

After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1

I have this on both machines running 10.10.1 OS X and AE 2014. I see on line that others are having this issue. I think it needs a Patch ASAP.

Hello. Basically I can create a new comp that is set to 1920 x 1080, @ 30 frames per second for 1 minute TRT. I create a new solid layer, say red. I hit space bar or play on the screen, and it does not play in real time. ITs on my Imac as well. same OS and Same Version software.
After effects running prerendered @ 17 FPS and fluctuating up to 20 when it should be playing @ real time. After effects 2014 CC , brand new Mac pro strapped 10.10.1
created by Dave LaRonde in After Effects - View the full discussion
Well, before you hit the panic button, why don't you tell us precisely what you're doing when AE plays at 17fps -- the keys you hit, the buttons you click to begin play.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7102588#7102588 and clicking ‘Correct’ below the answer
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Geoffrey M. Wetzel
[email protected]
[email protected]
302.353.0798

Can't install After Effects as full version

Hi, I can't install After Effects as full version although veing customer of the complete CC. With all the other programs it works fine (I installed them via desktop application) but after effects is still shown as test version. And this free trial is over now. Instead of giving me the intsall or udpate button ot shows the buy-button. Has anyone had the same problem or knows what to do? Many thanks

Hi
If you did all the process correct, and your plan is paid I only see one way to solve this issue.
Follow this steps and for sure your problem will be solved.
Windows
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OSLog in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
After editing this Hosts file, open Adobe creative cloud and log in once again. Is important that you start once again the session so Adobe creative cloud recognizes that Hosts file was edited.
You can do this by clicking in:
Preferences»Log out.
Best Regards
Élio Freire

After Effects 13.1.1 won't launch in Yosemite 10.10, any ideas? :)

After Effects 13.1.1 won't launch in Yosemite 10.10, any ideas?

We often see permissions issues after users install an update to the Mac OS X operating system. It would appear that Yosemite is no exception. Please review the following blog post for a possible solution:
fixing permissions problem that impedes start of Adobe applications | After Effects region of interest

App Store version won't open. "Warning. The Library in "Users/me/Pictures/A

App Store version won't open. When I click on the icon, I get the following pop-up. "Warning. The Library in "Users/me/Pictures/aperture library.aplibrary" cannot be upgraded" and then an option to quit. So the App does not even launch. I deleted and re-downloaded it and the same happens. It is a new 15" Mac pro, all software up to date. I use iPhoto for all my existing photos, located in the Pictures folder on the hard drive (all default settings). Help please appreciated.

Thank you. That did it, but now when I have imported from iPhoto library, all my pictures are coming out with patches of Blue or Red (a bit like when you are selecting areas for instant alpha, or when looking for blown out areas of a photo (I am no pro as you can tell). This is the case on most photos (around 9000). Could you help here too?
Thanks,
Ian

After Effects 2014 updated version won't open

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