After Effects 7.0 Activation
I have an old copy of after effects 7.0 On activation it keeps saying server is down and on phone act it will not go through.
What should I do now?
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
Similar Messages
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Problem on activating Adobe After effects
I'm having problem on activating Adobe After Effects. I've already activate other programs such as Photoshop & Illustrator.
Mac Pro unit was recently upgrade from Maverick to Yosemite & experience incompatibility when running After Effects, i read some of feedback on Adobe Forums that an upgrade must be installed first to resolved the issue.
Installed on my Mac Pro machine was an Adobe Creative Suite 6.
Hope someone can help with my problem. thanks. sorry for my bad grammar.You need to install the 11.0.4 update for After Effects CS6. updates for Adobe Media Encoder, Premiere Pro, After Effects, Prelude, Audition, and SpeedGrade
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After Effects 7.0 Professional activation failure
I have After Effects 7.0 Professional. I installed it, but the activation failed (error code 24:24).
Today I contacted Adobe about this issue and I got the answer they “do not have activation server available any more” and they “do not support download and installation issues for CS2 application since it is older version product now”. So, I have an expensive product I can't use. What could I do?Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium -
After Effects CC 2014 crashing on startup
I downloaded the trial version of After Effects. By downloading it, it activated a 30-day trial. However, every time I try to start up the program, it gives me an error and crashes. I read on the forums issues about fonts and OpenGL, but it doesn't even give me detailed information on the crash. Anybody able to give me a bit of an assist on this? I use Adobe Design and Web Premium CS6 on my PC. I primarily use Sony Vegas for my video work, however I was sent a file on AE and rather than get in contact with the client to have them resend it in .veg, I figured I could download the trial and open it there. No such luck. I've finished the work, but now this AE issue is just bugging me. I am interested in trying it, but if I can't get into the trial, it really curbs my interest in the program.
What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
After Effects CC 2014.2 (13.2) (Creative Cloud says it is up to date, so I'm assuming it is 13.2)
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Yes. Creative Cloud says After Effects is up to date.
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Windows 7 Ultimate
If you are getting error message(s), what is the full text of the error message(s)?
After Effects error: Crash in progress. Last logged message was: <5640> <GPUManager> <2> Sniffer Result Code: 3
After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve the issue, please contact Adobe Technical Support (2).
( 0 :: 42 )
[[Note that the last logged message number changes every time i try to open the program. <5696> <3564> <10968> <10884> and so on]]
What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
Happens whenever I open After Effects via Shortcut, Start Menu, Program Files, or through Creative Cloud
Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
Has never worked in the four days I have had the trial active
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
Windows 7 Ultimate
ASUS Z87 Plus
INTEL I7-4770K @ 3.50GHz
NVIDIA GeForce GTX 760
4x 4GB 2rx8 pc3-10600u
2TB SATA III 7200 RPM 3.5" HARD DRIVE
Coolmax Zu-800B 800 WATT PLUS POWER SUPPLY
Corsair h100i Liquid Cooling
No disk drives
23" ASUS PB238Q Monitor
No External Drives
(Originally built as a gaming PC, it has instead turned into my primary work PC)
What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
NVidia GeForce 320.49
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
None
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
N/A
Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
QuickTime 7.7.6
What other software are you running?
None at the time of running AE
Do you have any third-party effects or codecs installed?
Not to my knowledge
Are you using OpenGL features in After Effects?
N/A
Does the problem only happen with your final output, RAM preview, or both?
N/A
Are you using Render Multiple Frames Simultaneously multiprocessing?
N/A
Are you using the ray-traced 3D renderer?
N/A
If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
N/ADo you have Service Pack 1 for Windows 7? It's listed in the system requirements for CC 2014. If you don't have SP1, AE won't run.
That GPU sniffer error message is usually what happens. This should be a simple fix! Of course, you should always take the normal precautions when updating an OS, but still... -
HP 15-d030nr, what upgrades do I need to make in order to be able to use adobe after effects cs6?
I installed Adobe After Effectss CS6 because I was told by HP Support that it would still work; it doesnt. It is very slow, and locks up bad. What upgrades do I need to do, or am I looking at having to go buy another labtop? Also, can I do these upgrades myself - at what cost?
**HP 15-d030nr**
Hardware
Product Name 15-d030nr
Product Number F5X99UA
Microprocessor 2.0GHz Intel Pentium N3510 Processor
Microprocessor Cache 2MB L2 Cache
Memory 4GB DDR3L SDRAM (1 DIMM)
Memory Slots 2 user accessible
Video Graphics Intel HD graphics
Display 15.6-inch diagonal HD BrightView LED-backlit touchscreen display (1366x768)
Hard Drive 500GB 5400RPM hard drive
Multimedia Drive SuperMulti DVD burner
Network Card 10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity 1x1 802.11b/g/n WLAN
Sound HD Audio with stereo speakers
Keyboard Full-size island-style keyboard with numeric keypad
Pointing Device Touchpad supporting multi-touch gestures without on/off button
External Ports Multi-format digital media card reader for Secure Digital cards 1
SuperSpeed USB 3.0
2 Universal Serial Bus (USB) 2.0
1 HDMI
1 VGA (15-pin)
1 RJ-45 (LAN)
1 Headphone-out/microphone-in combo jack Dimensions 1.11 in (H) x 14.88 in (W) x 10.20 in (D) Weight 4.96 lb Power 45W AC adapter
3-cell 31WHr 2.8Ah lithium-ion polymer battery ID Mech Description Front facing HP TrueVision HD Webcam with integrated digital microphone
**After Effects CC (2014) system requirements and language versions Windows**
Intel Core2 Duo or AMD Phenom II processor with 64-bit support
Microsoft Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
4 GB of RAM (8 GB recommended)
5 GB of available hard-disk space; additional free space required during installation (cannot install on removable flash storage devices)
Additional disk space for disk cache (10 GB recommended)
1280 x 1080 display
OpenGL 2.0–capable system
QuickTime 7.6.6 software required for QuickTime features
Optional: Adobe-certifi ed GPU card for GPU-accelerated ray-traced 3D renderer
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
*I also have a 1TB external hardrive*
This question was solved.
View Solution.Your problem is that the program wants a good video card and a fast hard drive and lots of memory and you have none of the above. If you upgraded the RAM to 8 gigs and installed a solid state hard drive you might make the program useable but the real bottleneck is going to be the Intel HD graphics, which cannot be upgraded.
You do have an open slot to add one 4 gig memory module. This is an easy relatively inexpensive upgrade. See here:
https://www.youtube.com/watch?v=L7FvZ-JduRM
http://www.crucial.com/usa/en/ct51264bf160b
I would try this a step at a time. Next would be the solid state drive. That would cost maybe $150. Post back if you need more help.
If this is "the Answer" please click "Accept as Solution" to help others find it. -
hello, I think that this problem has to resolved if it's not yet.. I am on creative cloud in french and all my APPS are in french
I have bought a template for after effect on video hive and its expressions do not work because they are in english..
what can I do ? ,
except changing the language and if it's the only solution How can I do that ? just for a week .. I don't want to keep an english version
thanks
JCrunning After Effects in English, even if you’ve installed and activated it in another language
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Adobe After Effects CS6 - how to uninstall/reinstall or transfer license to a new computer
My old computer has crashed, and so I built a new one recently. I have been installing all the applications for it, downloading files, so on and so forth. I recently insterted one of the hardrives from my old computer, and was able to see the files I had from my old computer. All of my adobe applications are on there, and I can see them, however; I cannot use them, which is okay, since most of them were free applications that I could download from the website. But Adobe After Effects CS6, which is the application I really need, does not open it; instead, it reads: "Configuration Error: Please uninstall and reinstall the product. Error: 16". I bought the CD for After Effects last summer, but I cannot find it anywhere. I heard you don't need the CD to transfer the license to a new computer, but I can't figure out how to do this.
Any help would be greatly appreciated, since after building my computer, I have absolutely no funds nor interest to buy another After Effects CD.
Thanks,
John W. King
Other information:
-OS: Windows 7 SP1You must have the activation number provided when you purchased your CS6 product. If you don't, find proof of purchase (a receipt or credit card statement) and call Adobe Support.
Download your CS6 product here:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Install it and activate with your activation code. -
Free Automatic Duck .AAF export plug-in not compatible w/After Effects 6.5?
Greetings,
There is a free export/import module for FCP that Automatic Duck produces for Apple that lets you export your time line as an AAF sequence. As most of you know, the AAF sequence can be imported in to After Effects and other programs that support AAF, and all of the cuts are in place exactly where they are in the exported FCP sequence. For those of you who do not know the plug-in can be found at the following address, " http://images.apple.com/movies/us/downloads/AutomaticDuckAAF.dmg.sit "
There is still an issue when importing a FCP produced AAF sequence into After Effects 6.5. Does any one know of a go around or solution to this problem?
I spend extensive time searching the film/video web community to find the answer, to no avail!!! I do not believe I am doing anything out of skew to cause the problem, but I will explain the steps that I am taking. First, I take a sequence in FCP that is CUTS ONLY, and with the sequence (timeline) itself active or selected (and not in the browser window) I go to the "file" menu -> "export" -> "Automatic Duck AAF". I save the sequence and it is parsed by the plug-in. Then in After Effect 6.5, I import the AAF sequence. Every-time, every way I have tried, I get an error in After effects that says, " After Effects: AEGF Plugin AAF: Error during parsing: Invalid document structure (5027 12) " and "Error occurred while creating project"
I really need a solution to this problem, because I have a cut that all green screen and of course is is not consistent. Exporting a QT reference is going to be a pain, so I need to get this working. Any help would be greatly appreciated.I own approximately half of Automatic Duck.
http://www.automaticduck.com/about_us/
Be sure to see us at NAB.
http://www.automaticduck.com/nab/ -
Can not save in Audition after using "Edit in Adobe Audition" from After Effects CC
Following the extra credit activity in Lesson 5 of "Adobe After Effects >> Classroom in a Book".
Using Win7 and everything is local on my C drive.
When i try to save in Audition I get "This file is in use by another application and cannot be overwritten"
I searched the forums including this thread (http://forums.adobe.com/message/4520401) but nothing seemed to apply to me.
Using unlocker, it seems that the piano.wav file is locked by DynamicLinkMediaServer.exe single PID but three handles. see a Piano.pkf files in folder but it is not locked and piano.wav is file showing up in audition. Quit audition a and tried again, so not sure if extra handles are artifacts from previous attempts or not.
Just learning CC, but I've been programming PCs from the beginning so quite familiar in those aspects if you need me to track things down. Seems like this has been an issue for quite some time, but not in an environment as plain vanilla as mine.
Any assistance would be greatly apprciated. The inter-program integration is a big asset to CC, but this is a major roadblock.
--gregGo to the hardware setup - the settings for Edit View recording and Multitrack View recordings are separate, and it sounds as though one is configured correctly and the other isn't.
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After Effects CC really slow in response
Hallo and sorry for may bad english!
So,my nightmares with CC continues!
I have serious lag when i do almost everything in AE. Press CTRL+Z i have to wait,press CTRL+A...wait...press P...wait....press the spacebar for move the preview window...wait for the hand...so the problem i think is clear (by the way,camera tools are really really slow!)!
My system specs: GTX680 4GB (latest drivers),Intel DX58SO mobo,12GB of ram DDR3 triple channel (fast enough),I7 980x.
With the same setup in CS6 all works smooth. Fresh install of CC,i have only Encore CS6 on my machine. All is up to date. Win 7 Professional SP1.
Multiprocessing is turned off,GPU acceleration on (i use 3000MB texture memory). I have read of many people that have the same problem on the net. I'm opening new projects,not from CS6.so that is not the problem. No internet connection,no antivirus scanning.
What may cause this problems? I'm on the way to remove AE CC and go back to AECS6 to work smoothly.
Thank you and hope to find a solution really soon,
bests from Italy,
RobertoHere's what we know about the issue with slowness when clicking to open a menu or when using a keyboard shortcut. (We're still digging, though, so it may turn out that some of this is incomplete or incorrect.)
Because of a change for After Effects CC (12.0) that shows the activated user in the menus, After Effects is checking a file on disk each time that menus are accessed. Because of the way that we implement keyboard shortcuts, this also means that the file is checked each time a keyboard shortcut is used.
On computers where disk access is slow (e.g., because the disk is slow, the bus is slow, or something else is reading from the disk at the same time), this simple check of a file can add a noticeable amount of time---maybe half a second or even a couple of seconds in some cases.
We are in the process of fixing this. It is my hope (but not a promise) that we'll be able to have a good fix in place for the next update, which we're targeting for September.
In the meantime, here's how you should be able to mitigate the problem:
Make sure that your software is installed on the fastest disk that you have, preferably an SSD. If you don't have an SSD, then at least make sure that your software (applications and OS) are not stored on the same drive from which you're reading footage or to which you're writing output files. And certainly don't run applications with high disk access (like WinZip or anti-virus software that intervenes at every disk access, just for a couple of examples) while you are working with After Effects. (BTW, this is all good advice for high performance even without this bug.)
If you make these changes and notice an improvement, let us know. Actually, let us know either way so that we can collect more information.
So, how did this get past us? I think that it's because we tend to test on computers that are set up as I describe above, including tending to use SSDs and having our disk access spread across multiple disks. That said, we do apologize for letting this get out and inconvenience you. -
After Effects CC hangs on launch indefinitely
Never used, newly installed After Effects CC hangs on lauch indefinitely with no error messages every time I launch it. I have to force a shutdown each time. Anyone out there know what the problem is? Thanks if anyone can help!
My specs:
After Effects CC 12.2.1
Windows 7 Pro SP1 64 bit
GPU: GeForce GTX 670 w/ driver 334.89
CPU: Intel Core i7 - 3770K @ 3.50GHz
Memory: 32 GB RAM
Things I've tried:
Reinstalled AE about 4 times, (tried both with and without the 12.2.1 patch)
I've updated my video card driver, and also tried using legacy versions
I've tried logging out of Creative Cloud before launch
Restarted my PC many times
I get the same result whether or not I have other applications running
Things I've noticed:
GPUsniffer.exe seems to be over active- Using a ton of CPU and I couldn't uninstall AE untill I manually shut it down from Processes in the Task Manager
The application itself- AE doesn't show up in the Task Manager under Applications
Event Viewer Log:
Log Name: Application
Source: Application Hang
Date: 2/25/2014 10:49:08 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The program AfterFX.exe version 12.2.1.5 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 146c
Start Time: 01cf325a26d92e69
Termination Time: 10
Application Path: C:\Program Files\Adobe\Adobe After Effects CC\Support Files\AfterFX.exe
Report Id: 7a9effd9-9e4d-11e3-9f41-bc5ff44b9369
Windows Error Reporting:
Fault bucket 15018264, type 22
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: AfterFX.exe
P2: 12.2.1.5
P3: 52e85d5e
P4: da62
P5: 0
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\Seth\AppData\Local\Temp\WERDB31.tmp.appcompat.txt
C:\Users\Seth\AppData\Local\Temp\WERDBA0.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Seth\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_AfterFX.exe_3d5ca0 1ee4181ca43fca5d04609afb69513be6_0f46e61a
Analysis symbol:
Rechecking for solution: 0
Report Id: 7a9effd9-9e4d-11e3-9f41-bc5ff44b9369
Report Status: 0We had this problem for a while now, the Splash screen hang with the message 'Converting Scrap…' in the info panel.
Our old work around was deleting the preferences folder in "C:\Users\Adminsitrator\AppData\Roaming\Adobe\After Effects" and replacing it with a backup of this folder, removing the cache folder and doing a reboot.
Today that didn't work either - so I followed the instructions from the Error Log (Check Aplication Log in the Windows Events Viewer) and found a tool called 'Action Center' in the Control Panel.
Inside the tool click on 'Troubleshooting' > Programs > Program Compatibility Troubleshooter .. and follow the instructions.
It will run your application in some kind of safe / compatibility mode; and for us that did the trick! -
Both After Effects & Adobe Media Encode CC giving are not letting me export.
Dear All,
Both After Effects & Adobe Media Encode CC giving are not letting me export movies.
Some times they will, but after one file both programs give me the following error messages.
After effects:
“[file path and name].mov. An output module failed. The file may be damaged or corrupted. (-1610153464)"
AME:
"Can't read from source."
I've went through the forum and found threads & pages discussing the problem.
E.g.
http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in -after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html
http://forums.adobe.com/thread/1252092
After following all the tips and suggestions (from deinstalling quicktime components & audio components to completely reinstalling CC) I'm still experiencing the problems.
Which leaves me in a bit of a squeeze. I need to export over 144 movies in the coming 2 days and the only way to do this is to quit and open media encoder (or AE) after each single export.
Not really an option.
Both problems have the process Adobe QT sever in common, I took this from the console:
9/26/13 1:02:44.517 PM com.apple.launchd.peruser.501[171]: ([0x0-0x42042].com.adobe.Adobe QT32 Server.application[331]) Job appears to have crashed: Segmentation fault: 11
9/26/13 1:02:44.672 PM ReportCrash[354]: Saved crash report for Adobe QT32 Server[331] version 7.0.1 (7.0.1.0) to /Users/martijn/Library/Logs/DiagnosticReports/Adobe QT32 Server_2013-09-26-130244_martijns-MacBook-Pro-2.crash
System information:
Retina MacBook Pro (Mid 2012) (16gb ram)
Mac OS X 10.8.5 (12F37)
Running Adobe CC (for teams), all apps are up-to-date.
I don't no why Adobe puts out such a buggy piece of software (I know it has to with Apple's poor 32bit quicktime implimentation, but hey, this was known information no?).
Upgrading to CC has given our office nothing but problems.
Hope someone can help to find a work around until Adobe realeases a proper update and solves this problem once and for all.
All help is much appreciated.
Kind regards,
MartijnHello Tim,
Thanks for the really quick response!
Regarding the crash log: it doesn't reference com.apple.audio.CoreAudio (though it did before, so I followed all the steps in your blog post before I posted to this forum).
I've uploaded the crashlog to:
http://martijnlambada.com/TMP/AdobeQT32servercrash.zip
If you want to inspect it. It mentions the DXV codec (which I also uninstalled), but the crash keeps occuring. Also I need to export to DXV since it's the only codec the d3 media
server accepts (http://d3technologies.com).
I followed all the steps in the troubleshooting steps.
Codecs used: I've tried everything from animation to Apple ProRes (including: h264/motion jpeg/uncompressed). With all codecs the Adobe QT32 server keeps crashing (though I can't always reproduce).
Export destination: Internal SSD (same as where the OS is installed on) + External raid (via firewire & thunderbolt) + external HD via usb 3.0 (tried everything).
When does the problem start: Really hard to specify, sometimes a day without crashes, sometimes every export for days on end. Sometime after restarting (tried logging out, restarting, switching off and on the computer). With other programs running and with out. Now checking every process active when exporting, and comparing log files.
Can you export to other formats: See question 1, sometimes I can, sometimes not.
When you launch AE and/or AME, is QT32 Server running? At what point does it stop running? Still runing when I open the program. It crashes when exporting (ofter after finishing the first export).
What component files are in your Library/QuickTime folder?: Currently the folowing:
AppleAVCIntraCodec
AppleHDVCodec.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
AppleProResCodec.component
DesktopVideoOut.component
DVCPROHDCodec.component
DVCPROHDMuxer.component
DVCPROHDVideoDigitizer.component
DVCPROHDVideoOutput.component
DVCPROHDVideoOutputClock.component
FCP Uncompressed 422.component
iChatTheaterPreview.component
IMXCodec.component
LiveType.component
Hope this helps.
Cheers,
Martijn -
After Effects CC 2014 Crashing with Magic Bullet Looks on Mac
Hi,
I recently installed the upgrade to the latest After Effects CC 2014 v13.0 and found the Magic Bullet Looks now causes After Effects to crash. I'm using MBL v2.5.2
I opened the Activity Monitor and noticed that whenever the crash occurs the Adobe QT32 Server is in a state of (Not Responding)
On a clip I can apply the MBL plugin with no problems and even if I am copying a previously set up version from a previous clip, it applies and renders without trouble. I can click "Edit" on the plugin controls, open up the MBL control window and make all the adjustments I need without any trouble. The issue is when I then click either "Finished" or "Cancel" to go back to After Effects. The program freezes and I get the spinning wheel of death for about ten seconds and the the whole thing, MBL and AE shut down.
I am running:
MacBook Pro
OS 10.9.4
Processor 2.3 GHz Intel Core i72.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1024 MB
Cuda 6.0.54
The footage is Apple Quicktime ProRes HQ
I have Quicktime v10.3 installed and Quicktime Pro v7.6.6
I am at a loss as of how to fix or even work around this. Any help would be appreciated.
ThanksThere was a bug in MBL on Premiere CC 2014 that was causing crashing and lockups. Red Giant released an update quite quickly that so far seems to have fixed it for me. I know you're talking about AE but maybe there's some common code that was also fixed? As Rick says, have you checked the latest ver of MBL?
-
After Effects CC won't connect to Dynamic link
Hello,
I am getting an error when starting After Effects CC saying that it can't connect to Dynamic Link. I have read over the threads for this error, but my firewall is off I have removed the third party codecs from Library/Quicktime. This worked once, but then went back to getting the error.
I updated to the most recent version of OS X and after that I get a dialogue box when launching a project saying it has conected to untitled.ppj with a cancel and OK button. the OK is grayed out, and if I hit cancel, After Effects hangs.
If I launch a Premier project with linked After Effects compositions those never load.
I am running OS X 10.8.5 and Adobe updater says everytihing is up to date.
there are two adobeQT32 processes running in activity monitor (and two crash daemons as well)
I was wondering if anyone had any other suggestions for trying to fix this. Thanks.
Patrickthanks for replying , yeah i cant seem to find any solution maybe i will try and contatc adobe techinical support on monday , although they might just say to reinstall everthing as well . Thanks Anyway
-
Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air
Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 93
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
Avast Online Security
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
Destinations:
HD Hayra [Local]
Total size: 499.75 GB
Total number of backups: 3
Oldest backup: 2014-09-04 21:52:41 +0000
Last backup: 2015-01-18 03:21:42 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
31% com.avast.daemon
17% lsregister
5% identityservicesd
3% WindowServer
2% coreservicesd
Top Processes by Memory: ℹ️
147 MB com.avast.daemon
103 MB Spotlight
77 MB Dropbox
73 MB ocspd
60 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
352 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
628 MB Wired RAM
1.96 GB Page-ins
12 KB Page-outs
Diagnostics Information: ℹ️
Apr 19, 2015, 04:27:45 PM Self test - passed
Apr 19, 2015, 02:41:40 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
Apr 17, 2015, 12:00:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
Apr 16, 2015, 11:59:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
Apr 16, 2015, 11:01:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
Apr 16, 2015, 09:39:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras hHi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini
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