After effects annual subscription problem.

Hy, two days ago i've changed my subscription to single product user "after effects" to annual subscription to adobe creative cloud .
Now, i've already downloaded after effects cc and now when i open the program it tells me to do another subscription or serial number.
But my payment was done well , order number AD004675833IT . so pleas tell me what can i do.
log out and in so many times but it doesn't work.

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After Effects Warning: A problem occurred when processing OpenGL commands

Hi There Fellow Adobe After Effects Users.
Please could some one help assist me with the following error i am getting.
I bought a template and needed to do a logo animation reveal. It was done using After Effects CC for PC.
AE had to then convert it to Mac which did so successfully. I was able to modify, add my logo and render out.
The following day i opened the file again and it gave me the follwoing error:
"After Effects Warning: A problem occurred when processing OpenGL commands"
What is confusing to me is that this issue would normally appear if my graphics cards did not support OpenGL, and it would not have opened in the first place if it was not supported.
My graphics card is a - ATI Radeon HD 5770 1024 MB - running Mavericks OS. So i know that this card does support GPU acceleration.
Please could someone point me in a direction that will fix this.
Thank you so much

Thank you for the update Mylenium.
If I look at my display info, the card says OpenGL engine. Does this mean anything?
If it's not supported, then what's the point in purchasing a Mac If you cannot use AE's full capacity. Mac doesn't put Nvidia cards in there machines and on the Adobe website, ATI cards ate not listed; but in the same breath it says that most ATI cards that have come out in the past 5 years are supported. Surely Adobe and their technicians must have spoken with Mac technitions.
I am considering to buy the new Mac Pro; but am definitely going to change my mind if I cannot use AE's full compatibility. I don't see why spend so much cash if the cards aren't great.
Please could you then tell me what functions to switch off in the project file. I'll get the guy whom I bought the template from to switch of those functions.
Thank you.
Have a great day

After Effect warning: A problem occurred when processing OpenGL commands

I have After Effects CS6 in a computer where also CS5.5 is installed. 64bit windows 7 Ultimate 20GB memory and two AMD Radeon HD 6900 Series Display adapters with drivers updated an hour ago (Driver date 27.7.2012, version 8.982.0.0).
When trying to use After Ecffects, I get error message "After Effect warning: A problem occurred when processing OpenGL commands" immediately when clicking Composition window.
What could be done?

Not much, I'm afraid. You probably need an older graphics driver. Other than that you could always disable the second card or play with the configuration. Unfortunately some not so smart person decided that CS6 would no longer need manual OpenGL control for the user, so there's no way to suppress it from within the program to force-revert to software-only modes in case of such issues...
Mylenium

(MAC) Trouble going from expired cloud trial after effects to subscription

I bought the student subscription to creative cloud last night after my demo had expired. I run the after effects program and the "your trial has expired" window pops up. I click next, on the bottom left and it prompts me for my email. I put in the email and hit next but it takes me to a window which prompts me for my serial number which I don't have since I'm using cloud.
It may have something to do with the fact that I think I may have used a different email for my trial, and a seperate one to buy the subscription. I'm guessing that there is a problem distinguishing the accounts maybe on my computer or somewhere in the program itself. I have tried uninstalling many times, restarted my computer mulitple times and have tinkered with the locations and preferences and everything. But can't seem to find a solution!
Sorry for the long post, help would be GREATLY appreciated!!!

Hi John,
First of all please make sure to click on "Lisence this software" when you have prompt for the same. then provide the email address on which you have purchased the subscription.if you have it already captured to the trial one you can click on "Not my Adobe ID" and change it.
Also check http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html for any network issues if you are using right Adobe ID.
Thanks
Kapil Malik

After Effects CC 2014 problem: Image from frame from the last Premiere CC-After Effects link permanently burned into new project compositions.

One frame from one of the clips I sent from Premiere to After Effects through "replace with After Effects composition" was permanently burned in After Effects and now it appears in every new composition of every new project I create as the background of such composition.
For example, I sent from Premiere a clip of a building to After Effects for color correction with Finesse, and warp stabilization and then after rendering, finishing, and closing all the applications, now, every time I open After Effects for any other project, whether already-created or brand-new, every existing or newly created composition (in a Mac Command N) you see the image of the building as the background of the composition. If you create a new composition, while it remains empty of any layers, you see the image of the building. If you have an already-created composition with layers, when you turn off all the eyes of the layers, you would expect to see black (nothing) in the composition window (if that's the color you assigned to be as the background of the comp), but instead you see the building. If you change the color of the comp's background in Composition Settings, you still see the building as the background. If you render such empty composition (no layers) you render out the image of the building, not black. I tried clicking everywhere and going through the preferences, and even uninstalling the application and re-installing it, but it seems to be permanently burned in into every comp's background.
Please, any ideas of what's going on and how to get rid of it?
Thanks so much for your help,
RR.

Thanks so much Dave. It fixed the problem.
Raoul.

After Effects cc 2014, problem: swf files not supported

Hi, trouble with loading SWF file into After effects cc 2014, "format not supported" is the message. The same project is opened by another identic Macpro like mine...

Thanks so much Dave. It fixed the problem.
Raoul.

Adobe After Effects Dynamic Link Problem (Please Help!)

Hello i've recently had this problem when i open Adobe it takes a while then i get a message come up about not having Quicktime not installed (Which i do have installed and the latest version) and then it comes up with another message reading this:
after effects error: Crash in progress. Last Logged message was: <1076> <Dynamiclink> <5> C:\Program Files (x86)\Common Files\Adobe\dynamiclink\cs6\dynamiclinkmanager.exe
Please can someone tell me what to do?

The only thing I can figure out is that you are running a Widows operating system and AE CS6.
In many cases the message that you don't have QucikTime installed is because you have some 3rd party codec packs installed that are fouling up the pointers to QT. If we knew more about your system, the OS version, and what kind of video files you're using we may be able to give you more help.
One last thing. Have you run the latest CS6 updates?

After effects trial Update problem.

Hi,
So I downloaded the Adobe After Effects trial, and on my desktop the AdobePatchInstaller appeared alongside two files: payloads & META- INF. I clicked on the Patch Installer ( I believe that was the right thing to do.) then a pop up comes up saying: Update Failed
Updates could not be applied.
Adobe application Manager may be damaged Download and Install a new copy of Adobe application manager. If problems persist, please contact Customer Support. So I downloaded, installed, and updated a new copy of Adobe application manager, yet " The Problem persists.) Same maessae appears. If you know whats gong on please tell me.
-Declan

Epicgymnast12 which update are you trying to download and install exactly? Can you open Adobe After Effects? Finally what operating system do you have installed?

After Effects Frame Numbering Problem

I have a problem with After Effects being unable to process image files in the correct order when making time-lapse videos.
AE seems unable to identify the correct chronological order from the camera generated file names and the files need to be re-numbered with a number prefix. This is no big deal.
However sometimes even after re-numbering AE still cannot order the files correctly and will generate a video with either individual or blocks of frames out of order.
I have another app (Video Velocity) that can also suffer exactly the same problem and which will often process a video with the exact same individual or blocks of frames out of order as AE.
However VV has options to order the files in various ways including ‘sort by file create date’ in which case the time-lapse video will be processed correctly. AE doesn’t seem to have this option? Or does it?
Either way any advice is appreciated.

Hmmm... I can't say as I've ever had this problem (my timelapses, all from Canon DSLRs come in in perfect chronological order). First a workaround and then a question:
Adobe Bridge has a "Batch Rename" function (Tools>>Rename) in which you could rename the files based on their created date. As long as the last thing in the name is the date and time created, it should work (unless you have more than one image taken per second).
If that doesn't work, a couple questions about the camera. Does it name things in chronological order? (e.g. Image_001, Image_002, Image_003 etc?) Also, does it use leading zeroes in the names (Image_001 .... Image_123...etc instead of Image_1...Image_123 etc)?

After Effects CC Text Problem

Hallo,
wenn ich in After Effects CC 2014 eine Text mit Strg + Alt + Shift + T (oder mit dem Text Tool) erstelle, dann sehe ich diesen roten Rand vom Textfeld. Aber wenn ich etwas eintippe wird es mir nicht angezeigt, ich sehe aber unten bei den Ebenen den Inhalt des Textfeldes (wenn ich z.B. "Hallo" eintippe, dann wird mir "Hallo" bei den Ebenen angezeigt, aber bei der Komposition [bei dem Bild] nicht). Ich wollte hier mal fragen ob mir wer helfen könnte das Problem zu beheben.
Ich benutze After Effects CC 2014 für Windows 8.

Und noch was: Natürlich auch schauen, dass du in der richtigen "Aktive Kamera" Ansicht bist, und die nicht irgendwelche ebenen mit einer Dicke von Null von oben oder der Seite anschaust...
Mylenium

Premiere Pro CS4 After Effects CS4 Redraw problem

Greetings. I can't quite figure out how to research this problem. I have included some pics to the
screen grabs to illustrate my point.
The problem is, I have a redraw problem with all Adobe programs that have a timeline in them. Flash, After Effects, Premiere Pro;
I am using a 8800GTS card with the latest drivers from nVidia's website.
As you can see I have multiple mouse images that remain on the screen when I scrube the time line ( in all adobe programs). There is also another really weird problem; when I open a quicktime movie with PPro CS4 open the audio runs at half speed or slower. When I close PPro the audio reverts back to normal speed?
I am using: Borris CC6 Boris 9.2 Boris Red 4.3, Genarts Sapphir Effects, Pixelan Spicmaster 2.5, and Hollywood FX 5 plugins.
Any light on the subject would help or if you could point me in the right direction I'll do the research.
Thanks for the help.
Jan

assuming the problem is only in adobe apps and not anything else right?
Hmm...
Well, you can try some of these things
trash the prefs and clean media cache, though I doubt it will help you in this case
try with a new project and see if the problem persists
uninstall ALL plugins and see if that corrects the issue (clearly HFX5 was never meant for CS4 at a minimum and I'm not a fan of old boris stuff - very buggy)
uninstall and reinstall the Adobe apps and see if that fixes the issue. If it does add back in CS4 compatible plugins only one at a time and see if the problem returns.
also what os are you using and how much memory do you have? could you be running out of memory on a 32bit os?
Dennis

After Effects CS5 Installation Problem

I'm running Windows 7 64 bit and can't seem to install a trial verion of CS5 After Effects. I have a licensed version of CS5 Design Basic installed. I've followed all of Adobe's troubleshooting tips and Adobe Support Advisor is not detecting any problems. Any thoughts or help is greatly appreciated! The error log is as follows:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 54 error(s), 51 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_US: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe After Effects CS5 Support: Install failed
ERROR: - Adobe Media Encoder CS5 X64: Install failed
ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Adobe Media Encoder CS5 PCI WRAPPER X64: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - AdobeColorVideoProfilesAE CS5: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe After Effects CS5 Presets: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - Pixel Bender Toolkit: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - AdobeMotionPicture CS5: Install failed
ERROR: - Adobe AIR: Install failed

Verify that your computer meets the minimum system requirements:
http://kb2.adobe.com/cps/836/cpsid_83637.html
Be sure to check each item.
Also, see this page:
http://kb2.adobe.com/cps/843/cpsid_84332.html

Adobe After Effects CS5 Crash problem!

Hi.
I am using AE CS5 under windows 7 , the program sometimes crashes when I am using many effects togheter, or if I am RAM previewing...
An example could be a big scene. A lot of adjusment layers, and
pre-composed scenes, layers , color adjusted materials.
It is really annoying because I dont get the chance to save the projects... Is this normal , or does a perfect system exist..?
I've tried to uninstall and install After Effects again, but that didn't help.
My computer specs : Intel Core I7 12GB RAM.
Screenshot of the whole project and the error message :
http://imageshack.us/photo/my-images/705/aecrash.png/
I really hope someone could help me to solve this problem!
Thanks in advance!
Best regards, Benjamin.

Hi!
Imageshack seems to work for me but anyways.. here is the error message. Hope you can help me out!

After Effects CC Rendering Problem

I'm using After effects to make a video intro that's pretty short. Problem is, when I go to check the rendered video it's a 1/10th of the length I wanted it to be. The animation and optical flare show up, but the file is only 2 seconds long. When I check the render settings the in/out is 0/15 seconds. Anyone know why it's making the video so short yet still doing all the animation I wanted?

What I ended up doing was importing a video with the background I needed that was the length I wanted the effects go for so that the program would export the whole file in the 12 second format I wanted, not just an accelerated version of it.

After Effects CS 4 problem

Hello everyone.When i wanna look to a project the image moves too slow (0.2 frames /sec) and i don't know why.I looked to program requirements and it's necessary :
Intel® Pentium® 4 or AMD Athlon® 64 processor (Intel Core™2 Duo or AMD Phenom® II recommended); 64-bit support required
64-bit operating system required: Microsoft® Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 or Windows® 7
2 GB of RAM
3 GB of available hard-disk space plus 2 GB of space for optional content; additional free space required during installation (cannot install on removable flash-based storage devices)
1280 x 1024 display with OpenGL 2.0–compatible video card
DVD-ROM drive
QuickTime 7.6.2 software required for QuickTime features
Broadband Internet connection required for online services*
and i meet all the requirements.So,if anyone can help me,i'm waiting for any advices. Thank you.

I don't understand what you're saying the problem is.
It would help if you explained your problem in more detail. It may also be that you're new to After Effects and don't know the terminology to describe your problem. In that case, I recommend that you work your way through the basic learning materials for After Effects.

After effects annual subscription problem.

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