After Effects CC 2014 Error "error cannot be imported this moov file is damaged or unsupported"

Well, outside of the RAM preview issues that are stopping me from using AE CC 2014, I decided to at least use it to render a AE CC project already composed in CC.
I shut the CC project opened it in CC 2014 (same computer, same drive) and got the moov file error message. It would not recognize any Quicktime PNG movies, etc.
But the old CC does recognize them. Back to CC!

See this for troubleshooting QuickTime issues:
troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC
The permissions issue for the preferences folder seems to be the most common culprit recently.

Similar Messages

  • After Effects Error "error cannot be imported this moov file is damaged or unsupported"

    I'm working on a AE project and shut the project down before going to lunch. I come back and open it up and I get this error:
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    Nothing had changed in my project since earlier today. I've tried to import other .mov's and get the same error, I've also tried to relink the footage.
    Any thoughts?

    We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
    If you're using After Effects CC (12.0), start here for QuickTime issues:
    http://bit.ly/QT_AE_CC_12

  • After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported

    i have the same problem with this: After Effects error: file 'file name.mov' cannot be imported - this 'MooV file is damaged or unsupported.
    But really dont know much of after effects so the first thing what are third-party components?

    Begin by giving us more information. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
    Be sure to tell us where the .mov file came from and what codec it uses.

  • I am trying to import for Sony RAW .mxf files in AE. I get an error message, cannot be imported - this.mxf file is damages or unsupported.

    I am on a PC. AE version 12.1.0.168. It is updated.
    Does anyone know how to solve this problem. We are working on a feature film shot on Sony F55 in 4K RAW.

    Thanks. Now it works in PP and AE.
    Morten Lorentzen
    +45 5342 0856
    [email protected]
    Den 20/01/2015 kl. 19.55 skrev Rick Gerard <[email protected]>:
    I am trying to import for Sony RAW .mxf files in AE. I get an error message, cannot be imported - this.mxf file is damages or unsupported.
    created by Rick Gerard in After Effects - View the full discussion
    First, your AE needs to be updated. The current version is 12.2.1.5
    If that does not fix the problem let us know.
    Second question, are you using the Sony import utility? If not, give that a try. Last question, can you open the files in Premiere Pro? I hope you are not trying to cut a feature film in After Effects.
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7114564#7114564 and clicking ‘Correct’ below the answer
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  • Prores files not recognized... most of the time [message -- file '[file name].mov' cannot be imported – this 'MooV' file is damaged or unsupported.]

    Running AE CC 13.2 on iMac with Yosemite 10.10.2
    I just started getting an error message when trying to import any number of ProRes 422 (HQ) files.
    file ‘[file name].mov’ cannot be imported – this ‘MooV’ file is damaged or unsupported.
    This happens approximately 90% of the time. There have been occasions where I can open and view files of this type.
    I have gone through the various troubleshooting options here:
    http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in -after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html
    I reinstalled ProApps to no avail.
    Permissions are fine.
    Creative Cloud recently updated AE over the past few days. Perhaps this incremental update fouled something up? Last weekend, things worked perfectly fine.
    I have also noticed that it takes a lot longer to load AE (since using last weekend). I have used Time Machine to roll the application back to last week's version to see if that helps.
    Any insight is appreciated.

    The update last week was just to Adobe Camera RAW and not really AE. It would be unlikely to cause the issues you describe. Have you tried turning your Mac all the way off and then back on again?

  • After effects CS6 error file cannot be imported - this 'moov' file is damaged or unsupported

    Hi there,
    I'm working in After Effects CS6 (11.0.2.11)
    I imported an AAF that was exported from Avid MC 6.5.2. I colour corrected and graded the sequence using colorista 2 and magic bullet looks and some other native AE FX.
    Before exporting I decided to double check something to do with the audio. I imported the same AAF into FCP 7, took a quick look, but decided nothing needed to be done. I tabbed back to AE (which was left open), and upon returning, AE started giving me all these 'damaged or unsupported' errors.
    Subsequently, AE will now not import any quicktime movies - even ones I rendered out of after effects earlier in the day (these quicktimes use ProRes422 codecs, animation codecs and other lossless codecs)
    I've restarted, re-exported the AAF several times using diff settings, uninstalled perian... but to no success.
    Anyone got any good ideas? I've had this happen before, where AE will import an AAF and it works first time no problem. Then something happens when I re-open the project and boom... 'moov' errors. It's really odd and very annoying - esp since it now won't import other normal quicktime movies too - with the animation codec. I have quicktime 7 pro installed and quicktime X on Mountain Lion (OS 10.8.3).
    -Rich
    Editor,
    Caravan Media, New Zealand
    System Details: MacPro (OS10.8.3) 2 x 2.93GHz 6-Core Intel Xeon, 24GB RAM, Radeon HD 5870 1GB

    I have the exact same problem on a Mac with 10.8.3 and After Effects from the Adobe CS6 MasterCollection (AE 11.0.2.11 (german)): all of a sudden I cannot import any native QuickTime-Movies (ProRes, Animation) or even movies that use e.g. H264 in a QuickTime container. Even projects that worked 2 days ago that contain QuickTime-movies will not open anymore.
    This happened 2 days ago without any action from me that I can think of that could have caused this. I did not install any new codecs or plugins, nor was there anything in the apple software update.
    What I tried/checked so far (to no avail):
    disks are OK,
    file permissions are OK,
    no Firewall is blocking anything,
    deleted AE-prefs,
    removed all 3rd-party plugins,
    removed all 3rd-party codecs.
    Edit: I did some further poking around, and it turns out that after deleting or resetting file permissions of the folder "~/Library/Preferences/Adobe/After Effects" AE will briefly allow you to open an existing project that contains QT-movies. If you then try to import any QT-movie you get the error message -- and after that you cannot open the project again.
    This is really bad -- AE is basically unusable right now.
    P.S.: The (german) error-message is this: "After Effects Fehler: Die Datei "filname.mov" kann nicht importiert werden: Datei "MooV" ist entweder beschädigt oder wird nicht unterstützt."
    Message was edited by: Hanz Franz
    Message was edited by: Hanz Franz

  • Error "this moov file is damaged or unsupported"

    todd, i've been having this issue with cc14 for a few weeks now on my main system. (windows 8.1, update 1,  48gb ram, gtx 780, intel 3930k cpu) i installed cc14 within a day or two of availability and it behaved as expected. approx 3 weeks ago, i began getting the same errors with all quicktime files, "...error cannot be imported...". i've had an adobe support engineer vpn to my machine to troubleshoot to no avail, i've completely uninstalled then reinstalled quicktime 7.7.5, after effects cc14, tried the permissions fix, and i can't recall what else. i can  open the same .aep projects in cc 12.2.1.5, and everything behaves a-ok.so i've gone back to 12 for all my work.
    this is the first time i've had any serious issues moving up to the next version of ae ever, and that goes back to version 4.0. i'm at a loss. 
    i'll be building a new editing system to replace an aging macpro in the next week, if that install on a fresh system goes without a hitch, i guess i'll back this one up, wipe the boot drive and do new installs of everything.

    We need to know a lot more if we're going to help you. Please provide answers to the questions listed here: "FAQ: What information should I provide when asking a question on this forum?"
    If you're using After Effects CC (12.0), start here for QuickTime issues:
    http://bit.ly/QT_AE_CC_12

  • After effects cc 2014 text presets can't import from bridge cc

    I'm trying to use the presets for text animation but somehow I get the message that it doesn't support this file format. How come? and how to fix?

    > Any other ideas?
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    I wanted to create a Superman opening title sequence from After Effects CC (2014). So, I decided to download it from Creative Cloud and put the new "amtlib.framework" file on package contents in the "Framework" folder. I open the application and I get this error.
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    This is an old laptop
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    Mylenium

  • Magic Bullet Looks Error in After Effects CC 2014 (Latest)

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  • I cant download adobe after effects. every time i try it loads most of it about 98% and then stops and comes up with this message ----------- Payload: Adobe After Effects CC 2014 Presets 13.0.0.0 {B11629D3-E9EE-467B-B9C6-30D37E2A39CF} -----------  ERROR:

    how do i fix this

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