After Effects CC 2014 - Purging Memory Cache

So purging memory in After Effects on my Mid 2010 Mac Pro can take hours on my computer. I have it set to 72GB right now and purging that is taking 3 hours and 50 minutes. A co-worker of mine that is on a slower pc running the same version of After Effects purged his 96GB of cache in just a few minutes. Is this normal on a mac to purge this slow? Neither of us have solid state drives on our machines. I do at home, just not at work. This just seems ridiculous to have to wait this long to purge memory. It should be instantaneous like emptying a trash can...

Kevin,
I’ve reinstalled Adobe AfterEffects CC (version 12.2.1.5) and am still having the same issue with the failure to recognize Quicktime.
Can you assist?
John Luu
Art Director / Digital Marketer
1702 Washington Avenue
Houston, Texas 77007
Tel: 713-523-5711 ext. 208
Fax: 713-523-6083
[email protected]
www.axiom.us.com

Similar Messages

Workaround for slow performance and poor resolution with RED R3D files in After Effects CC 2014 (13.0)

http://blogs.adobe.com/aftereffects/2014/06/red-r3d-problems-after-effects-cc-2014-13-0.ht ml
The After Effects team are investigating a bug in After Effects CC 2104 (13.0) where RED (.R3D) files are very slow and the image resolution is poor, about 1/8 sampling.
The following workaround has been reported to solve the problems in some cases:
Save the project.
Choose Edit > Purge > All Memory & Disk Cache.
Please post in this thread about whether or not this workaround helped you.

Intentionally cross-linking threads: this issue was first reported in this thread, which has an ongoing discussion:
AE 2014CC RED R3D files support broken - footages looks bad, everything slow.
The thread you are in now is the comment thread for the blog post. Please post in whichever thread makes more sense for you. I am monitoring both.

After Effects CC (2014) MacPro Performance??

I just installed the new After Effects CC (2014) on my 2013 MP with 2 D700s. I am not noticing any significant difference from the previous version of AE. GPUs are still showing as 2GB of VRAM (see below). I dropped in a 5K (5120x2700) R3D clip into a 1080p comp, scaled to width and tried to move the playhead, let alone play and it is extremely sluggish (media is on a G-Raid). Even at "low" debayer and 1/4 res I seem to max out at 20fps without ram previewing. Mercury Transmit is off, both "Viewer Quality" options are set to "Faster". Even with a 1080p ProResHQ file I can't get realtime playback without ram previewing.
What I can do to fix this?
"GPU Information"
Fast Draft:
Available
Texture Memory:
818.00 MB
Ray-tracing:
CPU
(GPU not available - incompatible device or CUDA driver)
OpenGL
Vendor:
ATI Technologies Inc.
Device:
AMD Radeon HD - FirePro D700 OpenGL Engine
Version:
2.1 ATI-1.20.11
Total Memory:
2.00 GB
Shader Model:
CUDA
Driver Version:
1.0 (5.0 or later required)
Devices:
Current Usable Memory:
Maximum Usable Memory:
System Details:
MacPro 5,1
3.5GHz 6-core
32GB Ram
AMD D700 GPUs
OS X 10.9.2
Single, 1920x1080 display connected.
Any help is greatly appreciated.

Tim,
Thank you for the replies.
Is this to say that to simply play a quicktime video file (no effects or adjustments made) in After Effects the expected behaviour is that it must be RAM previewed?
This is how After Effects currently works. It hasn't changed in many years. You can initiate playback without RAM Preview (press spacebar), but the playback speed will depend on how fast the frames can be cached to memory for playback, and will very likely not be real-time except for the simplest of comps.
This is exactly the change that I am looking for. In my opinion, "the simplest of comps" would be things like "a comp with a QT file and no effects/adjustments", "an Illustrator file moving in the example of a credit roll". Hopefully this will all be improved upon in future releases. I am looking forward to seeing them.
As per the After Effects blog post a few months ago about future improvements all that I (and I am confident that the majority of users will agree) would like to see is for After Effects to be significantly faster (think the improvement to the "search" feature in Premiere).
We also want to make After Effects faster. As I mentioned, we are currently focused on performance-related improvements to After Effects. The blog post you referenced was written while we were in the middle of developing the After Effects CC 2014 (13.0) release, and beginning to think about our next release. A side note here: performance in After Effects includes both rendering performance and interactive performance; that is, how fast After Effects allows you to work.
I will anxiously await these updates. As a note: I feel that interactive performance is a higher priority than rendering performance.
During the CC2014 release presentation on video there were multiple references to "not waiting for renders", except this is exactly what you have to do when working in After Effects.
Can you be more specific about what context you saw this in? Can you provide a link? "Not waiting for renders" is a fairly generic statement, so context is important. It may have been used in connection with the new text templates feature in After Effects CC 2014, which allows faster workflows between Premiere Pro and After Effects, or with Dynamic Link in general. Otherwise, I need to know how that phrase was used in order to understand your perception of it.
Yes, the context was always in relation to either dynamic linking with PPro, or Direct linking betweens PPro and SpeedGrade. However, the overall impression I got was that Adobe's goal with the video applications was to improve the interactive performance so that users can focus more on being creative and less on waiting for the software.
Could you please also address the issue of After Effects still recognizing the MacPro GPUs as having 2GB of memory instead of 12GB?
We have a bug open on this and are investigating.
Thank you. I was really hoping that the 2014 release would fix this, but understand that it is likely quite complicated and there are many other improvements/bug fixes that the team is working on. Are there any updates on when this expected? Is this effecting performance or just simply the readout in After Effects' GPU information.
I greatly appreciate you taking the time to address all of these concerns and am looking forward to the continued updates to the entire CC video suite.

Slow rendering in After Effects CC 2014

I'm using Adobe After Effects CC 2014.02 on a Macbook pro with 10.9.3 OSX installed.
I need to render a composition that is 3 minutes long, without any special effects or video. It's just a 500 mb Photoshop file with some movements. This takes anywhere from 7 to 30 hours to render. I rendered a similar composition before and this only lasted 20 minutes. Rendering it at a third of the quality only takes a couple of minutes, so the 7 to 30 hours seem excessive.
These are the memory settings:
Installed RAM: 16,00 GB
Current RAM Usage: 9,64 GB
Allowed RAM Usage: 11,00 GB
Process ID
Application Name
Min Needed Memory
Max Usable Memory
Max Allowed Memory
Current Memory
Current Priority
1105
After Effects
0,40
16,00
11,00
9,64
1 - High
Tried clearing disk and media cache, boosting RAM and installed CUDA, but nothing worked. What could be the problem?

NVIDIA GeForce GT 650M 1024 MB graphics
The time it takes to render is the same in CC. Flattening the file in Photoshop is not an option, since I need all the different layers.
The strange thing is that the first video I made using After Effects rendered fine, while the second one (and the third I'm working on now) are not. So I would think my computer is capable of doing this and it has to be something to do with a setting somewhere. Also, I sent someone on a Windows computer the files and the composition rendered within 20 minutes.

Warning "RAM Preview needs 2 or more frames" after scrubbing audio in After Effects CC 2014 (13.0)

The After Effects team are investigating a bug in After Effects CC 2104 (13.0) where a memory leak occurs while scrubbing audio (holding down the CTRL or Command key while scrubbing). This memory leak can eventually consume all free RAM, which can lead to the warning message "After Effects error: RAM Preview needs 2 or more frames to playback" when you try to initiate a RAM preview.
While we investigate this problem, you can avoid the bug and memory leak by not scrubbing with audio. When the problem occurs you can resolve it by closing and restarting After Effects.
http://blogs.adobe.com/aftereffects/2014/07/warning-ram-preview-needs-2-or-more-frames-aft er-scrubbing-audio-in-after-effects-cc-2014-13-0.html

Hi all, just wanted to say, I am currently working on an award show for TV and have been scrubbing audio in AE CC 2014 13.0.2.3 without issue. Why am I not having the memory leak problem?
Would like to help if I can.
Hardware Overview:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 12-Core Intel Xeon E5
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache: 30 MB
Memory: 64 GB
Boot ROM Version: MP61.0116.B05
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
System Software Overview:
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name:
User Name:
Secure Virtual Memory: Enabled
Time since boot: 1 day7:24

After Effects CC 2014 Crashing with Magic Bullet Looks on Mac

Hi,
I recently installed the upgrade to the latest After Effects CC 2014 v13.0 and found the Magic Bullet Looks now causes After Effects to crash. I'm using MBL v2.5.2
I opened the Activity Monitor and noticed that whenever the crash occurs the Adobe QT32 Server is in a state of (Not Responding)
On a clip I can apply the MBL plugin with no problems and even if I am copying a previously set up version from a previous clip, it applies and renders without trouble. I can click "Edit" on the plugin controls, open up the MBL control window and make all the adjustments I need without any trouble. The issue is when I then click either "Finished" or "Cancel" to go back to After Effects. The program freezes and I get the spinning wheel of death for about ten seconds and the the whole thing, MBL and AE shut down.
I am running:
MacBook Pro
OS 10.9.4
Processor 2.3 GHz Intel Core i72.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1024 MB
Cuda 6.0.54
The footage is Apple Quicktime ProRes HQ
I have Quicktime v10.3 installed and Quicktime Pro v7.6.6
I am at a loss as of how to fix or even work around this. Any help would be appreciated.
Thanks

There was a bug in MBL on Premiere CC 2014 that was causing crashing and lockups. Red Giant released an update quite quickly that so far seems to have fixed it for me. I know you're talking about AE but maybe there's some common code that was also fixed? As Rick says, have you checked the latest ver of MBL?

After Effects CC 2014 can't open my project anymore

Hello,
I was working on a project last night, saved my work, and this morning cannot open my project files. Here are reproduction steps:
1. Launch AE CC 2014
2. File > Open Project >
3. Select AEP
4. Nothing happens
There is no error message, no dialogue boxes, no warnings. Nothing happens. I have tried resetting my AE CC 2014 preferences, restarting my box, and tried importing the project file into a fresh AE project with no change in results (a folder does show up, but contains no data). Auto-saved AEP's also contain no data.
Here are my machine specs:
Mac Pro (Mid 2010)
Processor 2 x 2.66 GHz 6-Core Intel Xeon
Memory 80 GB 1333 MHz DDR3 ECC
Graphics ATI Radeon HD 5870 1024 MB
After Effects CC 2014 2014.1.1 Release - v13.1.1.3
Anyone else run into this issue, or have any thoughts on how to solve this? Thanks for your time.

We need waaaaaaay more information. Here's the stock request for info to provide: FAQ: What information should I provide when asking a question on this forum?
And here are essential particulars:
Win or Mac? Exactly which version?
Version of Premiere Pro -- the exact number as shown in the About box.
What exactly happens when you try to open the project? Do you get an error message? Does Premiere crash? Hang?
How exactly are you attempting to open it? By double-clicking on the project file? By launching Premiere and selecting the project from the list of recently opened ones? ...
Can you create a new project?

After Effects CC (2014) not updating (Mac)

Having issues trying to update After Effects 2014 as mentioned in the title.
Gets about 50% and then quits. Here is a log file in case anyone can she light on this.
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | Visit http://www.adobe.com/go/loganalyzer/ for more information
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | START - Installer Session
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:28:310 | [INFO] | | OOBE | DE | | | | 531331 | RIBS version: 8.0.0.22
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | OSX version: 10.10.0
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Total Timer]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK: Single instance running
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK : Credentials
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Load Deployment File
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | deploymentFile option not given
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | CHECK : Another Native OS installer already running
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Create Required Folders
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Assuming install mode
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Looking up install source path
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Sync Media DB ...
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Sync Media DB]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Pre check media db sync
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | End of Pre check media db sync. Exit code: 0
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Sync Media DB] took 99 milliseconds (0.099 seconds)
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Ready to initialize session to start with ...
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [CreatePayloadSession]
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Updated source path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/20/14 10:18:28:311 | [INFO] | | OOBE | DE | | | | 531331 | Updating media info for: {5678CF8D-3B5F-4CC6-B150-48945A838E63}
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Ignoring original data since install source is local
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13SupportAll-101014104158/AdobeAfterEffects13SupportAll-101014104158. zip
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Updating media info for: {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | Ignoring original data since install source is local
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Type: 0, Volume Order: 1, Media Name: AfterEffects_CC_13_1_1_ftr
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 |   Path: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/AdobeAfterEffects13AllTrial-101014102412.zip
10/20/14 10:18:28:312 | [INFO] | | OOBE | DE | | | | 531331 | -------------------- END - Updating Media Sources - END --------------------
10/20/14 10:18:28:317 | [INFO] | | OOBE | DE | | | | 531331 | Supported RIBS version range: [0.0.0.0,8.0.0.22]
10/20/14 10:18:28:318 | [INFO] | | OOBE | DE | | | | 531331 | ----------------- CreatePayloadSession: machine is x86 ---------------
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | Setting ignore refcount for 'Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}' getting upgraded by 'Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}'
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | ______ Verify Dependency Subscribers ______
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: 0 (0,0)
10/20/14 10:18:28:554 | [INFO] | | OOBE | DE | | | | 531331 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} can be applied to product Adobe After Effects CC 2014 Support 13.0.0.0 {A55FF34C-8AA8-4BE2-ABCC-12BE48AE8DD5}
10/20/14 10:18:28:555 | [INFO] | | OOBE | DE | | | | 531331 | Patch Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} can be applied to product Adobe After Effects CC 2014 13.0.0.0 {2B22C750-5C3B-4738-B621-BA786AC7A494}
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "installSourcePath" to: /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "mode" to: silent
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "updateManifestPath" to: /Users/global/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Setting property "workflow" to: updater
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "extensionsOnly" to: 1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "mode" to: silent
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "patchesOnly" to: 1
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "updateManifestPath" to: /Users/global/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeAfterEffects-13.0.0-Trial/13.1.1/13.1.1.xml
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Overwrite property "workflow" to: updater
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Found payload actions:
10/20/14 10:18:43:225 | [INFO] | | OOBE | DE | | | | 531331 | Deciding what installer mode to use...
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN Setting requested payload actions
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is: true
10/20/14 10:18:43:233 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is: true
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Value returned on lookup of payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is: false
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Action string for Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} is install
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | END Setting requested payload actions
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | Collected advanced path check information for INSTALLDIR
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is a well-formed path
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is not the root path
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is on a local volume
10/20/14 10:18:43:234 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is on a writable volume
10/20/14 10:18:43:235 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR is not on a case sensitive volume
10/20/14 10:18:43:235 | [INFO] | | OOBE | DE | | | | 531331 | INSTALLDIR passed path basic path validation: /Applications
10/20/14 10:18:43:267 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | In UninstallPreSystemCheckProc
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:275 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [System check :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 8 milliseconds (0.008 seconds)
10/20/14 10:18:43:364 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | In InstallPreSystemCheckProc
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:365 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [System check :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 1 milliseconds (0.001 seconds)
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Unordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Unordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Ordered operations
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:495 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Ordered operations
10/20/14 10:18:43:496 | [WARN] | | OOBE | DE | | | | 531331 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/20/14 10:18:43:508 | [INFO] | | OOBE | DE | | | | 531331 | Payloads passed preflight validation.
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | Call PreSession Custom Hook
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | In InstallSessionOpenProc
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Unordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Unordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | BEGIN InstallOperationsQueue Ordered operations
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: with operation remove
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63}: with operation repair
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 |   Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: with operation install
10/20/14 10:18:43:509 | [INFO] | | OOBE | DE | | | | 531331 | END InstallOperationsQueue Ordered operations
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for pre-remove for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadUninstallProc
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
10/20/14 10:18:43:552 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | Installer Operation: PayloadUninstaller
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:43:553 | [INFO] | | OOBE | DE | | | | 533660 | Session {C135CD0F-ED45-4935-9B71-9D02735BD274} modify request for AdobeCode: {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:555 | [INFO] | | OOBE | DE | | | | 533660 | Effective AdobeCode for: {143C90E5-5321-4218-96CE-D419C7E672E4} is {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:43:557 | [INFO] | | OOBE | DE | | | | 533660 | Payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
10/20/14 10:18:56:633 | [INFO] | | OOBE | DE | | | | 533660 | CustomizedPatch property not found in database
10/20/14 10:18:56:703 | [INFO] | | OOBE | DE | | | | 533660 | Beginning un-installation for payload at /Library/Application Support/Adobe/Uninstall/{143C90E5-5321-4218-96CE-D419C7E672E4}.db
10/20/14 10:18:57:516 | [INFO] | | OOBE | DE | | | | 533660 | Completing un-installation for payload at /Library/Application Support/Adobe/Uninstall/{143C90E5-5321-4218-96CE-D419C7E672E4}.db
10/20/14 10:18:57:549 | [INFO] | | OOBE | DE | | | | 533660 | Physical payload uninstall result:0
10/20/14 10:18:57:615 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:57:615 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Payload Operation :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 14063 milliseconds (14.063 seconds) DTR = 11800.9 KBPS (11.5243 MBPS)
10/20/14 10:18:57:824 | [INFO] | | OOBE | DE | | | | 531331 | User specified overrideFile:
10/20/14 10:18:58:057 | [INFO] | | OOBE | DE | | | | 531331 | Successfully updated the csu inventory for Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4} return values 0:0
10/20/14 10:18:58:059 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for post-remove for payload Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial 13.0.2.0 {143C90E5-5321-4218-96CE-D419C7E672E4}
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}]
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | In PostPayloadUninstallProc
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:58:065 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Post payload :{143C90E5-5321-4218-96CE-D419C7E672E4}] took 0 milliseconds (0 seconds)
10/20/14 10:18:58:175 | [WARN] | | OOBE | DE | | | | 531331 | DW035: Patcher: Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} has already been applied. Patchers cannot be repaired/reinstalled, skipping this patcher
10/20/14 10:18:58:175 | [INFO] | | OOBE | DE | | | | 531331 | Skipping payload Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll 13.1.1.0 {5678CF8D-3B5F-4CC6-B150-48945A838E63} as payload is not cached
10/20/14 10:18:58:679 | [INFO] | | OOBE | DE | | | | 531331 | Calling the custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadInstallProc
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:18:58:680 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | Installer Operation: PayloadInstaller
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:18:58:692 | [INFO] | | OOBE | DE | | | | 536201 | Request to install payload
10/20/14 10:18:58:724 | [INFO] | | OOBE | DE | | | | 536201 | Payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | Extracting assets complete. Number assets: 1
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | CustomizedPatch property not found in database
10/20/14 10:19:25:891 | [INFO] | | OOBE | DE | | | | 536201 | Beginning installation for payload at /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/20/14 10:19:26:279 | [ERROR] | | OOBE | DE | | | | 536201 | DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/20/14 10:19:26:279 | [WARN] | | OOBE | DE | | | | 536201 | DW063: Command ARKCopySymlinkCommand failed.(Seq 212)
10/20/14 10:19:26:279 | [INFO] | | OOBE | DE | | | | 536201 | Completing installation for payload at /Users/global/Library/Caches/Adobe/AAMUpdater/AdobeAfterEffects-13.0.0-Trial/13.1.1/paylo ads/AdobeAfterEffects13AllTrial-101014102412/Install.db
10/20/14 10:19:27:701 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:19:27:701 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Payload Operation :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 29022 milliseconds (29.022 seconds) DTR = 11.0261 KBPS (0.0107677 MBPS)
10/20/14 10:19:27:702 | [INFO] | | OOBE | DE | | | | 531331 | User specified overrideFile:
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | The csu inventory was not updated for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}, value of local var is -1
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | Calling the ROLLBACK custom action code for pre-install for payload Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274}
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | In PrePayloadInstallProc
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:19:27:703 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Pre payload :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:19:28:180 | [INFO] | | OOBE | DE | | | | 531331 | No operation. We're done:
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Total components installed: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Total components repaired: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Successfully removed 1 component:
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | - Adobe After Effects CC 2014_13.0.2_AdobeAfterEffects13AllTrial
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: The following payload errors were found during install:
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: - Adobe After Effects CC 2014 Support_13.1.1_AdobeAfterEffects13SupportAll: Patch already installed
10/20/14 10:19:30:188 | [WARN] | | OOBE | DE | | | | 531331 | DW050: - Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial: Install failed
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Call PostSession Custom Hook
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | ::START TIMER:: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}]
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | In InstallSessionCloseProc
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | Custom action return code: 0
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Post session :{C135CD0F-ED45-4935-9B71-9D02735BD274}] took 0 milliseconds (0 seconds)
10/20/14 10:19:30:188 | [INFO] | | OOBE | DE | | | | 531331 | :: END TIMER :: [Total Timer] took 63003 milliseconds (63.003 seconds) DTR = 2626.1 KBPS (2.56455 MBPS)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | -------------------------------------- Summary --------------------------------------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | - 0 fatal error(s), 1 error(s)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | OSX version: 10.10.0
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | ----------- Payload: Adobe After Effects CC 2014_13.1.1_AdobeAfterEffects13AllTrial 13.1.1.0 {C135CD0F-ED45-4935-9B71-9D02735BD274} -----------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe After Effects CC 2014/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CC.app/Contents/MacOS/mediaioserver.app/Contents/CodeResources"(Seq 212)
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Please search the above error string(s) to find when the error occurred.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | These errors resulted in installer Exit Code mentioned below.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | -------------------------------------------------------------------------------------
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 |
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Exit Code: 7 - Unable to complete Silent workflow.
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | END - Installer Session
10/20/14 10:19:31:191 | [INFO] | | OOBE | DE | | | | 531331 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

You have a version conflict with the mochaAE folder in there. Run the cleaner tool and start from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

After Effects CC (2014) Error "I need some serious help right now!"

I wanted to create a Superman opening title sequence from After Effects CC (2014). So, I decided to download it from Creative Cloud and put the new "amtlib.framework" file on package contents in the "Framework" folder. I open the application and I get this error.
Then, this other error popped up.
That's where I'm at right now. So, a few questions come to mind.
1. Should I open it in trial mode and quit out of it and then add the "amtlib.framework" file to "Framework" or will it just open and give me the same errors?
2. Do I have to turn off my Wi-Fi and then open the application?
3. Do I have to get the updates first?
Anyone who knows what to do with this issue, I would appreciate it. Don't give me BS answers and don't tell me that I have to update from Mavericks to Yosemite, because I have no interest in Yosemite.
Before I forget, here's info on my MacBook for those wondering.
This is an old laptop I had in the last week of January of 2011. I upgraded it to OS X Lion to Mavericks on 2014. I'm still on Mavericks.
Anyways, some answers and guidance would be great so I can fix the issue and move on.

This is an old laptop
Yes, it is. And with an unsuitable processor and insufficient graphics memory at that. This will never work. You can only download an older version of AE as a trial.
Mylenium

After Effects CC 2014 friert kurzzeitig ein

Hallo,
ich habe das Problem, das After Effects CC 2014 jedesmal kurzzeitig (10-20 Sekunden) einfriert, sobald ich aus einem anderen Fenster (Browser, Windows Explorer, andere Software) zurück nach After Effects wechsel. Dabei ist die Menüleiste (File, Edit, Compositions usw.) ausgegraut, After Effects reagiert nicht und der Mauszeiger wird zwischendurch zu diesem Ladekreis-Icon. Manchmal flackert die After Effects UI dann auch mehrfach und neben dem AE-Symbol in der Taskleiste am unteren Bildschirmrand entsehen kurzzeitig ein oder mehrere AE-Symbole, die aber direkt wieder verschwinden. Wenn sich AE einmal wieder gefangen hat, kann ich ohne weitere Probleme arbeiten bis das Fenster wieder verlasse. Dann geht der Spaß vorne los. Auf anderen Workstations treten diese Probleme nicht auf.
Ich habe gestern bereits den Adobe Chat kontaktiert und nach dessen Anleitung ein neuen Admin-Benutzer angelegt, sämtliche Adobe-Produkte deinstalliert, den Adobe CC Cleaner benutzt und AE neu installiert. Das hat leider alles nichts geholfen.
Vielleicht hat ja hier jemand eine Idee oder ein ähnliches Problem? Freue mich über jede Hilfe.
Besten Dank und viele Grüße,
Jan
Technische Eckdaten:
After Effects CC 2014
Windows 7 Pro 64bit
Nvidia Geforce 660 Ti mit der aktuellen Treiberversion 347.52

Arbeitsspeicher: 16 GB
Für die Cache und Multiprozessoreinstellungen habe ich dir 2 Screenshots angefügt. Eigentlich nichts besonderes.
Vom Gefühl würde ich auch auf ein Problem mit der GPU tippen. Gerade das kurzzeitige öffnen von neuen AE-Symbolen in der Taskleiste sieht so aus, als ob da irgendwas neugestartet wird. Wenn ich diese Windows Aero Fenstervorschau benutze, also per mouse-over über eine geöffnete Anwendung in der Taskleiste gehe, die Vollbildvorschau auf dem Desktop erhalte und dann AE wieder in der Vordergrund hole, indem ich die Maus einfach wieder wegziehe, habe ich keine Probleme. Sobald ich aber per Klick das AE-Fenster verlasse, gibts Probleme

Serious resolution issues with After Effects CC (2014) on Windows 8.1 Pro on Dell Precision M3800 laptop??

My new company installed Adobe Creative Cloud (There was some annoying Proxy issues at first, because of the seriously tight I.T policies) but we are having some serious resolution issues with After Effects CC 2014 (also have this resolution problem with Adobe Premiere, Media Encoder, Muse) on Windows 8.1 Pro on a Dell Precision M3800 laptop with icons and interface looking too small and hard to see, is there a fix, an update or a work around, can anyone help?
Any help will be appreciated!
k.regards
Ramon

Hi Todd is there a time-frame for this fix, there is a lot of pressure on me, because I convinced my company to get the Creative Cloud and quite a lot of the CC software is not compatible with the latest Windows 8.1 OS.
Is there at least a work around, until this big fix comes along?
k.regards
Ramon

Bridge CC no compatible with the new After Effects CC 2014 ?

Hi, I'm updating the Adobe suite (CC 2014) .but After Effects CC 2014 no longer works with the old Bridge CC (there is no update of Bridge). Since "browse presets" in After Effects when choosing a preset (dissolves etc) there is an error message:
"After Effects error: can not import file" Entries lum.-marq.calque.ffx "unsupportedfiletype or extension (0 :: 1). With all presets.
I tried on other computers with other adobe updated it makes such licenses except with the old version of adobe after effects (after CC effects) I tried too to change language of Bridge and After effects (beharps this is a langage compatibility problem) but the problem is the same.
So I think the new version after effects CC 2014 is not compatible with the presets adobe bridge CC ??
How can I do? I have to go through the old version of after to apply a preset Bridge? I can not even download it in cloud creativ ... there is only the new version of after effects...

You need to ask in Community: Premiere Pro | Adobe Community but do not expect Adobe to discuss future plans
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for bug reports or feature requests
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
Also, this is an OPEN forum, not Adobe support... please do not post personal information

After Effects CC 2014 crashing on startup

I downloaded the trial version of After Effects. By downloading it, it activated a 30-day trial. However, every time I try to start up the program, it gives me an error and crashes. I read on the forums issues about fonts and OpenGL, but it doesn't even give me detailed information on the crash. Anybody able to give me a bit of an assist on this? I use Adobe Design and Web Premium CS6 on my PC. I primarily use Sony Vegas for my video work, however I was sent a file on AE and rather than get in contact with the client to have them resend it in .veg, I figured I could download the trial and open it there. No such luck. I've finished the work, but now this AE issue is just bugging me. I am interested in trying it, but if I can't get into the trial, it really curbs my interest in the program.
What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.
     After Effects CC 2014.2 (13.2)    (Creative Cloud says it is up to date, so I'm assuming it is 13.2)
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
     Yes. Creative Cloud says After Effects is up to date.
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
     Windows 7 Ultimate
If you are getting error message(s), what is the full text of the error message(s)?
     After Effects error: Crash in progress. Last logged message was: <5640> <GPUManager> <2> Sniffer Result Code: 3
     After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve      the issue, please contact Adobe Technical Support (2).
     ( 0 :: 42 )
     [[Note that the last logged message number changes every time i try to open the program. <5696> <3564> <10968> <10884> and so on]]
What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
     Happens whenever I open After Effects via Shortcut, Start Menu, Program Files, or through Creative Cloud
Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?
     Has never worked in the four days I have had the trial active
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.
     Windows 7 Ultimate
     ASUS Z87 Plus
     INTEL I7-4770K @ 3.50GHz
     NVIDIA GeForce GTX 760
     4x 4GB 2rx8 pc3-10600u
     2TB SATA III 7200 RPM 3.5" HARD DRIVE
     Coolmax Zu-800B 800 WATT PLUS POWER SUPPLY
     Corsair h100i Liquid Cooling
     No disk drives
     23" ASUS PB238Q Monitor
     No External Drives
     (Originally built as a gaming PC, it has instead turned into my primary work PC)
What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
     NVidia GeForce 320.49
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
     None
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
     N/A
Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
     QuickTime 7.7.6
What other software are you running?
     None at the time of running AE
Do you have any third-party effects or codecs installed?
     Not to my knowledge
Are you using OpenGL features in After Effects?
     N/A
Does the problem only happen with your final output, RAM preview, or both?
     N/A
Are you using Render Multiple Frames Simultaneously multiprocessing?
     N/A
Are you using the ray-traced 3D renderer?
     N/A
If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
     N/A

Do you have Service Pack 1 for Windows 7? It's listed in the system requirements for CC 2014. If you don't have SP1, AE won't run.
That GPU sniffer error message is usually what happens. This should be a simple fix! Of course, you should always take the normal precautions when updating an OS, but still...

After Effects CC 2014 - Rendering / saving project file to CS6

Hello all,
I'm writing here to try to understand the st**** decision to exclude mp4 and mpeg from the render possibilities from After Effects CC 2014. I would gladly go back to CS6 but as of now I have more than 40 hours of edited video project in CC 2014, which of course cannot save project files to CS6, which is another brilliant move by somebody in Adobe that has the title position of "the dude for giving ideas to p*** people off". Now the problem is this, if I choose to export just a single clip from my composition of course I cannot export it to a container and codec of my choosing since it cannot be exported to Media Encoder, and has to be done in After Effects or I have to make a composition for each and every file, in order to export it to to the Media Encoder.
Now I ask you good people any way to move my projects back to CS6, remove this unusable piece of software and be over with it, I simply don't have the time to be toying around with Adobe's new found glory for Apple and exporting stuff to QuickTime, taking 3 times longer than mpeg. Tried with OpenSeasame and by just exporting an XML file but none work so if there is any other way please let me know.
Good thing I only got 1 month and didn't pay for the whole year...
Cheers,
shorto

Did you use any of the new features in either AE CC (the original one) or CC 2014? If yes, you're kinda stuck.
If no, you'd have to engage in a two-step process: backsave the AE CC 2014 project to AE CC, then open the project in AE CC and backsave to CS6.

Media Encoder/After Effects CC 2014 Only Export Audio

I've been having a strange problem with Media Encoder CC 2014 & After Effects CC 2014. If I try to export a comp either through Media Encoder or directly from the After Effects Render Queue then it only exports audio. If I bring the AE Comp into Premiere and export from there either by sending it to Media Encoder or exporting it directly from Premiere then it exports fine and gives me audio and video.
Windows 7 64
i7 950 @ 3.07GHz
24GB Ram
Quadro 4000

I've been having a strange problem with Media Encoder CC 2014 & After Effects CC 2014. If I try to export a comp either through Media Encoder or directly from the After Effects Render Queue then it only exports audio. If I bring the AE Comp into Premiere and export from there either by sending it to Media Encoder or exporting it directly from Premiere then it exports fine and gives me audio and video.
Windows 7 64
i7 950 @ 3.07GHz
24GB Ram
Quadro 4000

After Effects CC 2014 - Purging Memory Cache

Similar Messages

Maybe you are looking for