After Effects CC, cannot update to version 12.1 from 12.0....tried uninstalling AE, tried reinstalling CC app...no change.

I'm having a similar problem with After Effects CC, cannot update to version 12.1 from 12.0....tried uninstalling AE, tried reinstalling CC app...no change.
I can install AE-CC 12.1 on a new machine without issue.
Please provide the files to be removed to force update.
I'm using 10.9 - Mavericks and cannot use AE without this update.

Attempted to install update manually but rcvd error listed below.  Admin is not suppressing updates, I can confirm as I am the admin.  Also, other apps update without issue.
I've noted that users have experienced a similar issue with Photoshop, listed here: http://forums.adobe.com/message/5875088#5875088

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