After Effects CC crashing on importing PSD (ae.blitpipe error message)
Hi guys,
I hope you can help me, Adobe Support couldn't so far.
I recently installed After Effects CC on my MacBook Pro 13" (2012), 16GB RAM, Mountain Lion 10.8.4.
I cannot import PSD files into AE. Everytime I try, it crashes with the following message:
Zuletzt protokollierte Meldung: <140735306359168> <ae.blitpipe> <2> Making New Context
It doesn't matter, what kind of PSD file I try to import. But to be sure, I created a new PSD file, 1920x1080, 72 dpi, RGB, just with a background, no effects, flattened, just that single background layer. It won't import, AE always crashes.
I'm also running After Effects CS3 on that MacBook. Importing PSD files there works perfectly here.
I tried these troubleshooting procedures:
- trashing preferences
- uninstalling every single Adobe Product
- cleaning with the Creative Suite Cleaning Tool
- Reinstalling just After Effects CC (still wont import PSD files at this stage)
- Reinstalling Photoshop Elements 11, creating a new PSD file, still doesn't work.
I don't know what else to do right now. I want to avoid reinstalling the whole operating system because I'm working on projects at the moment (with Final Cut Pro X).
You have an idea?
Process: After Effects [856]
Path: /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 12.0 (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [287]
User ID: 501
Date/Time: 2013-08-26 09:11:26.282 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.psl 0x000000010dd6b419 0x10db03000 + 2524185
1 com.adobe.psl 0x000000010dcf339e 0x10db03000 + 2032542
2 com.adobe.psl 0x000000010df33fbd 0x10db03000 + 4394941
3 com.adobe.psl 0x000000010dd95ba9 0x10db03000 + 2698153
4 com.adobe.psl 0x000000010ddbf290 0x10db03000 + 2867856
5 com.adobe.psl 0x000000010de86585 0x10db03000 + 3683717
6 com.adobe.psl 0x000000010dda2fac 0x10db03000 + 2752428
7 com.adobe.psl 0x000000010e098718 0x10db03000 + 5855000
8 com.adobe.psl 0x000000010e095dd6 0x10db03000 + 5844438
9 com.adobe.psl 0x000000010e09a61a 0x10db03000 + 5862938
10 com.adobe.psl 0x000000010e08dcfe 0x10db03000 + 5811454
11 com.adobe.psl 0x000000010e08dbb1 PSLGetImageLayer + 33
12 PIN.dylib 0x00000001020cb42d AdobePSL::Layer::Layer(AdobePSL::Image const&, int) + 61
13 PIN.dylib 0x000000010201bb5d PSL_AE_Interface::BuildLayerIDList(AdobePSL::Image*, std::vector<PIN_LayerID, std::allocator<PIN_LayerID> >*) + 141
14 PIN.dylib 0x000000010201c225 PSL_AE_Interface::DoLayerDialog(PIN_SeqSpec**, int*) + 357
15 PIN.dylib 0x00000001020189b1 D_PS3_NewSeqSpecFromFile + 1009
16 PIN.dylib 0x0000000101fbd22d PINp_NewSeqSpecFromFileSpec + 6173
17 PIN.dylib 0x0000000101fbc215 PINp_NewSeqSpecFromFileSpec + 2053
18 PIN.dylib 0x0000000101fc07dc PIN_NewSeqSpecFromFileSpecH + 268
19 com.adobe.AfterEffectsLib.framework 0x0000000100225581 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 369
20 com.adobe.AfterEffectsLib.framework 0x0000000100225a2f Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 111
21 com.adobe.AfterEffectsLib.framework 0x00000001002b912d FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1085
22 com.adobe.AfterEffectsLib.framework 0x00000001006c31d6 CProject::DoCommand(int) + 10198
23 com.adobe.AfterEffectsLib.framework 0x00000001006bcb34 CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 308
24 com.adobe.AfterEffectsLib.framework 0x0000000100318da6 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 310
25 com.adobe.AfterEffectsLib.framework 0x0000000100318f4e CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 734
26 com.adobe.AfterEffectsLib.framework 0x0000000100318f4e CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 734
27 com.adobe.AfterEffectsLib.framework 0x000000010034c8a7 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 855
28 com.adobe.AfterEffectsLib.framework 0x000000010068ac94 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52
29 com.adobe.dvaui.framework 0x000000010388ed83 dvaui::ui::UI_Node::DispatchMouseEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 291
30 com.adobe.dvaui.framework 0x0000000103894f03 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 163
31 com.adobe.dvaui.framework 0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139
32 com.adobe.dvaui.framework 0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139
33 com.adobe.dvaui.framework 0x0000000103894eeb std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeafT<dvaui::ui::UI_Node::DispatchMouseEv ent>(dvaui::ui::UI_Node::DispatchMouseEvent&, dvacore::geom::PointT<float> const&, bool) + 139
34 com.adobe.dvaui.framework 0x000000010388e3cf dvaui::ui::UI_Node::UI_DispatchMouseEventTowardsLeaf(dvaui::ui::MouseEvent const&, bool) + 63
35 com.adobe.dvaui.framework 0x000000010388dc54 dvaui::ui::UI_Node::UI_DispatchMouseEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&, bool) + 1124
36 com.adobe.dvaui.framework 0x000000010388d7b5 dvaui::ui::UI_Node::UI_DispatchMouseEvent(dvaui::ui::MouseEvent const&, bool) + 69
37 com.adobe.dvaui.framework 0x0000000103905f4a dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 666
38 com.adobe.dvaui.framework 0x0000000103905aad dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 477
39 com.adobe.dvaui.framework 0x00000001039043a8 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 120
40 com.adobe.dvaui.framework 0x0000000103904306 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
41 com.adobe.dvaui.framework 0x00000001039055a9 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
42 com.adobe.dvacore.framework 0x00000001031d6a74 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68
43 com.adobe.AfterEffectsLib.framework 0x0000000100274557 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1815
44 com.adobe.dvacore.framework 0x00000001031d6b0c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 140
45 com.adobe.dvacore.framework 0x00000001031d867d void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125
46 com.adobe.dvaui.framework 0x00000001039105da -[DVAMacContainerView mouseUp:] + 122
47 com.apple.AppKit 0x00007fff8868e5d6 -[NSWindow sendEvent:] + 7053
48 com.apple.AppKit 0x00007fff8868a644 -[NSApplication sendEvent:] + 5761
49 com.adobe.dvaui.framework 0x0000000103909aae -[DVAMacApplication sendEvent:] + 622
50 com.adobe.AfterEffectsLib.framework 0x00000001000b63ec GetAECocoaApplication() + 1420
Adobe Product Version: 12.0
Adobe Product Build: 404
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Hey all.
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After effects CS3 crash when importing
Hello
First sorry for my bad English :x
For few weeks, my AE CS3 crash when I import something: .avi .mov .jpg ...
I can open .aep, make compositions or create solids but importation always crash AE :s
I have already uninstall/install AE 10 times and try at least 5 different versions of Quick time
I hope you can help meI delete this folder:
C:\Documents and Settings\"My Name"\Application Data\Adobe\After Effects\8.0\
But after effect still crash :/
I have opened an old project file, everything works fine except the preview: After effect crash:
After Effect Debug Event
After effect has encountered an error:
[..\..\Src\Importer\FileImporter.cpp-1099] -
After Effects CC freezes when importing PSD files
Version 12.2.1 of after Effects no longer imports Photoshop's PSD files (Photoshop 14.2.1 x64).
The last project I worked on was on 7th March 2014. Today is the 28th March 2014. What could have happened in the intervening three weeks I wonder?
An update to AE I'm guessing...
Is this a known problem?
Is there a fix?
How do I report this to Adobe?
Thanks in anticipation.
JamesHi Rick,
I made sure the images are RGB, but I don't know what simple means. Nor do I know how to make them the same size as the comp (composition?). I saved the images as Tif and PNGs and they imported without crashing. I literally have just opened to the first chapter of After Effects: Classroom in a Book, so please bear with me.
When I first imported a Photoshop file, AE crashed with this alert:
After Effects Alert
Last log message was: <140735304074000>
<SyncService> <4> CheckConnection: 3.
Generating crash log, which may take a few minutes.
(Updated errors below)
As I mentioned, I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.
Here are my specs:
AE CC 2014 Version 13.0.2.3
OS X 10.9.4 (13E28)
iMac 21" late 2009
3.06 GHz Intel Core 2 Duo
12 GB RAM
NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)
Connected over wifi to a Belkin router.
UPDATE:
I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:
<ALOG> <5> PSL AE Interface Cache Cache
created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.
UPDATE:
Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.
The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine. I have also tried to import the file in with Root enabled, but to no avail.
Crash report for AE below:
Process: After Effects [2898]
Path: /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 13.0.2 (13.0.2)
Code Type: X86-64 (Native)
Parent Process: launchd [275]
Responsible: After Effects [2898]
User ID: 504
Date/Time: 2014-08-19 10:51:10.888 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 49A8B52B-C8C4-7C01-564E-1B8E1298696F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.psl 0x000000010e6f45c9 0x10e485000 + 2553289
1 com.adobe.psl 0x000000010e67bb2e 0x10e485000 + 2059054
2 com.adobe.psl 0x000000010e8c636d 0x10e485000 + 4461421
3 com.adobe.psl 0x000000010e71f469 0x10e485000 + 2729065
4 com.adobe.psl 0x000000010e749fa0 0x10e485000 + 2903968
5 com.adobe.psl 0x000000010e816595 0x10e485000 + 3741077
6 com.adobe.psl 0x000000010e72d261 0x10e485000 + 2785889
7 com.adobe.psl 0x000000010ea3026f 0x10e485000 + 5943919
8 com.adobe.psl 0x000000010ea2d6ed 0x10e485000 + 5932781
9 com.adobe.psl 0x000000010ea344f4 0x10e485000 + 5960948
10 com.adobe.psl 0x000000010ea2a9c4 PSLGetImageDuration + 36
11 PIN.dylib 0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53
12 PIN.dylib 0x000000010212a064 D_PS3p_InitPSL + 4644
13 PIN.dylib 0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166
14 PIN.dylib 0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188
15 PIN.dylib 0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810
16 PIN.dylib 0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270
17 com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721
18 com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446
19 com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241
20 com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640
21 com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302
22 com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349
23 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
24 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
25 com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820
26 com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52
27 com.adobe.dvaui.framework 0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44
28 com.adobe.dvaui.framework 0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243
29 com.adobe.dvaui.framework 0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128
30 com.adobe.dvaui.framework 0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154
31 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
32 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
33 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
34 com.adobe.dvaui.framework 0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65
35 com.adobe.dvaui.framework 0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194
36 com.adobe.dvaui.framework 0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
37 com.adobe.dvaui.framework 0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
38 com.adobe.dvaui.framework 0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
39 com.adobe.dvaui.framework 0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
40 com.adobe.dvaui.framework 0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
41 com.adobe.dvaui.framework 0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
42 com.adobe.dvacore.framework 0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
43 com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780
44 com.adobe.dvacore.framework 0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
45 com.adobe.dvacore.framework 0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
46 com.adobe.dvaui.framework 0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122
47 com.apple.AppKit 0x00007fff8c33a145 -[NSWindow sendEvent:] + 781
48 com.apple.AppKit 0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021
49 com.adobe.dvaui.framework 0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603
50 com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404
51 com.apple.AppKit 0x00007fff8c12b9f9 -[NSApplication run] + 646
52 com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65
53 com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894
54 com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
55 com.adobe.AfterEffects 0x000000010000333e main + 1838
56 com.adobe.AfterEffects 0x0000000100002c04 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ec26662 kevent64 + 10
1 libdispatch.dylib 0x00007fff82cfd421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff82cfd136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
[etc. etc.]
Thanks,
Tom -
After effects CS3 crashes when importing file
system specs are as follows
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.061219-0311)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) D CPU 3.20GHz (2 CPUs)
Memory: 2046MB RAM
Display Devices
Card name: RADEON X600 Series
Manufacturer: ATI Technologies Inc.
Chip type: RADEON X600 (0x5B62)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5B62&SUBSYS_06021002&REV_00
Display Memory: 256.0 MB
Current Mode: 1280 x 960 (32 bit) (60Hz)
Monitor: Hitachi CM812
Monitor Max Res: 1600,1280
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6677 (English)
Sound
SigmaTel Audio
Alright, now that's out of the way, heres the error i get.
Adobe After Effects CS3 has encountered a problem and needs to close. We are sorry for the inconvenience.
Error signature
EventType : BEX P1 : AfterFX.exe P2 : 8.0.0.298 P3 : 465d3a47
P4 : AfterFX.dll P5 : 0.0.0.0 P6 : 46348371 P7 : 00111a69
P8 : c0000409 P9 : 00000000
This happens every time i try to import any kind of file. And I'm running the trial version of AE btw.
Now heres the things i have already tried.
1)Reinstalling After Effects repeatedly.
2)updating quick time
3)Deleting the pref file
4)removed any and all plug-ins
5)Deleted the OpenGL file
6)changed by screen resolution.
7)closed down anti-virus programs
8)Tried various ways of importing files, like drag and drop
9)tried importing different files.
10)Restarting my computer after attempting the all above^
I have also been to the general specialist website already thank you very much.
Edit: Now i have also tried uninstalling quick time and all of the video codec packs on my computer, this also didn't help (i did remember to restart afterwards)
Edit: Also, i started a new thread because nothing in any of the other threads on this same or similar errors was at all helpful to me.
edit3: i might also add that i have after effects 6.5 and it works just fine, though its much older.You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".
For information on what free technical support you're entitled to, see this page:
http://www.adobe.com/support/programs/customer/gss.html -
Crash when importing psd (PSL Cache error)
Hi,
When I import a Photoshop file, AE crashes with this alert:
After Effects Alert
Last log message was: <140735304074000>
<SyncService> <4> CheckConnection: 3.
Generating crash log, which may take a few minutes.
I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.
Here are my specs:
AE CC 2014 Version 13.0.2.3
OS X 10.9.4 (13E28)
iMac 21" late 2009
3.06 GHz Intel Core 2 Duo
12 GB RAM
NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)
Connected over wifi to a Belkin router.
UPDATE:
I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:
<ALOG> <5> PSL AE Interface Cache Cache
created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.
UPDATE:
Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.
The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine.
Crash report for AE below:
Process: After Effects [2898]
Path: /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 13.0.2 (13.0.2)
Code Type: X86-64 (Native)
Parent Process: launchd [275]
Responsible: After Effects [2898]
User ID: 504
Date/Time: 2014-08-19 10:51:10.888 -0400
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 49A8B52B-C8C4-7C01-564E-1B8E1298696F
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.psl 0x000000010e6f45c9 0x10e485000 + 2553289
1 com.adobe.psl 0x000000010e67bb2e 0x10e485000 + 2059054
2 com.adobe.psl 0x000000010e8c636d 0x10e485000 + 4461421
3 com.adobe.psl 0x000000010e71f469 0x10e485000 + 2729065
4 com.adobe.psl 0x000000010e749fa0 0x10e485000 + 2903968
5 com.adobe.psl 0x000000010e816595 0x10e485000 + 3741077
6 com.adobe.psl 0x000000010e72d261 0x10e485000 + 2785889
7 com.adobe.psl 0x000000010ea3026f 0x10e485000 + 5943919
8 com.adobe.psl 0x000000010ea2d6ed 0x10e485000 + 5932781
9 com.adobe.psl 0x000000010ea344f4 0x10e485000 + 5960948
10 com.adobe.psl 0x000000010ea2a9c4 PSLGetImageDuration + 36
11 PIN.dylib 0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53
12 PIN.dylib 0x000000010212a064 D_PS3p_InitPSL + 4644
13 PIN.dylib 0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166
14 PIN.dylib 0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188
15 PIN.dylib 0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810
16 PIN.dylib 0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270
17 com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721
18 com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446
19 com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241
20 com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640
21 com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302
22 com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349
23 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
24 com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
25 com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820
26 com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52
27 com.adobe.dvaui.framework 0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44
28 com.adobe.dvaui.framework 0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243
29 com.adobe.dvaui.framework 0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128
30 com.adobe.dvaui.framework 0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154
31 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
32 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
33 com.adobe.dvaui.framework 0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
34 com.adobe.dvaui.framework 0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65
35 com.adobe.dvaui.framework 0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194
36 com.adobe.dvaui.framework 0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
37 com.adobe.dvaui.framework 0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
38 com.adobe.dvaui.framework 0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
39 com.adobe.dvaui.framework 0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
40 com.adobe.dvaui.framework 0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
41 com.adobe.dvaui.framework 0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
42 com.adobe.dvacore.framework 0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
43 com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780
44 com.adobe.dvacore.framework 0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
45 com.adobe.dvacore.framework 0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
46 com.adobe.dvaui.framework 0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122
47 com.apple.AppKit 0x00007fff8c33a145 -[NSWindow sendEvent:] + 781
48 com.apple.AppKit 0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021
49 com.adobe.dvaui.framework 0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603
50 com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404
51 com.apple.AppKit 0x00007fff8c12b9f9 -[NSApplication run] + 646
52 com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65
53 com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894
54 com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
55 com.adobe.AfterEffects 0x000000010000333e main + 1838
56 com.adobe.AfterEffects 0x0000000100002c04 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ec26662 kevent64 + 10
1 libdispatch.dylib 0x00007fff82cfd421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff82cfd136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ec25e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8cdfcf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8cdfffb9 start_wqthread + 13
[etc. etc.]
Thanks,
TomI solved it by installing Photoshop CC and opening it up (so that it initialized). I can now import .psd files without AE crashing.
-
After effects cs4 crashes on import
ok, what am I doing wrong?!? I created a 3d object in photoshop and when import it into ae it crashes, spinning pinwheel...no crash reporter or anything! Just an unresponsive ae with the spinning pingwheel...
anyone run into this? is there a way around it?Before anything, are you sure it doesn't come back? Because some rendering modes and options in Live Photoshop 3D can take a lot of time to update (when you're within Photoshop, you get a rough OpenGL based preview and then you have to wait for the proper render. Since AE uses a headless version of the PS 3D engine to render, you only get the final render. And this can take time). It could not be the case for you, but it's worth checking it. Give it some time, and see if the app updates after that. Some 3D rendering options are expensive in terms of time, in any renderer.
Adolfo Rozenfeld - Adobe -
After Effects CS5 crashes when I make a selection in the destination field of BCC Morph plug-in
Steps to reproduce bug:
1.Open AE
2.Create a composition
3.Import photos (.png)
4.Put photos on timeline
5. Add BCC Morph from Effects&Presets BCC7 OpenGL to first photo on timeline
6. Select Source Unwarped in Render Mode field
7. Select 2nd photo in Destination field
Results: AE crashes
Error messages displayed for several attempts:
A.Crash occurred while invoking effect plug-in BCC last logged message 4424, 4604
B.Crash in progress. Last logged message was : <5000> <DynamicLink><5> C:\ Program Files (x86) \Common Files\Adobe\dynamiclink/CS5/dynamiclinkmanager.exe
C. AE can't continue: sorry AE has crashed. See www.adobe.com/support/products/aftereffects.html for know issues (0 :: 42)
Expected results:
Able to continue selecting options (setup the duration of the Morph by adding a key frame using the Key Marker)
What I've tried so far:
- I verified I have the latest version of After Effects
- I Removed the OpenGL plug-in from the After Effects plug-ins folder and After Effect still crashed
- My PC meets the minimum requirements for After Effects
- My video card driver is the most current the manufacture has available to date
Video information: NVIDIA, GeForce GTX 480, driver ver 266.58
Prod Name: After Effects CS5
Prod Ver: 10.0.1.19
OS: Windows 7
OS Ver: 64-bit
DirX: 11
BCC ver: 7.0.7.200
Processor: Intel(R) Core(TM) i7 CPU
Memory: 6.00 GBSorry, but you are at the wrong forum; this one is only for disc
ussions on the forums themselves. The After Effects forums is here:
http://forums.adobe.com/community/aftereffects_general_discussion -
Adobe After Effects CS3 crashes with Codecs such as Motion JPEG and Avid DnxHD
Hey guys, I'm new here
I'm having a problem with After Effects CS3 crashing with .mov files (exported from Adobe Premiere) with codecs such as Motion Jpeg A and Avid's DnxHD. Its driving me crazy.
If I import a Motion Jpeg A file, AE crashes immediately. If I import a DnxHD file that works fine with Premiere, it seems to import ok. However, when I try to play it in AE it comes up as a plain white... thing. If I move the slider across it previews one or two frames before AE crashes. Its driving me crazy.
AE works ok with H.164 and animation files.
I'm reinstalled quicktime and Avids codecs, uninstalled ffdshow, disabled Open GL and multiprocessing, changed between 10bit and 8bit (whatever that is all about) with the dnxhd and I'm really stumped. If I can get Dnxhd working I'm fine with that. I thought I'd mention the Motion Jpeg A codec to see if they're a result of the same problem.
I've also tried Avid's RGB packed Codec with the same results.
I'm running Windows Xp 32 bit with 3gbs of ram, a GeForce 8600 gt with a Intel Pentium Duo Core Processor 2.00 GHZ.
Can anyone help me please?I'm mistaken, Animation files don't work either!
I tried that with no luck. I even tried a few more Quicktime codecs with the same results.
Only H.164 and some png compressed .mov files seem to work. Very frustrating.
I'm surprised thats the case - I am defintley due for an upgrade. Even though this system seems to work ok, struggling a little bit with HD .mov files but yeah, I've been planning a new system for a while. -
Adobe After Effects CS3 Crashes
When I try to run the program I get the following error:
After Effects can't continue: sorry, After Effects has crashed. See http://www.adobe.com/support/products/aftereffects.html for know issues. If you still can't resolve the issue, please contant Adobe Technical Support (2).
( 0 :: 42)
I've been searching ages around the net to find a solution, thought I haven't came across one. I really hope someone can help me with this problem.
It's very strange, because when I run the program as Administrator, the error doesn't occur. But when I import a video, open a project or something the same error pops up. Any idea's?I have a 512MB graphics card, 4 GB of RAM. My computer should be able to handle it. It can handle the thoughest games, so.
Next to that, I also have Premiere Pro CS3, which used to work but doesn't anymore. When I start that up, it says Program doesn't work anymore and it shuts down automaticly.
And about the last status message, the only thing I see it the square after effects splash thing. Saying it uses 1% of my 4GB, then the error pops up and nothing happends.
Anyway, on the internet I read most of the time it has something to do with broken codecs and such. So I downloaded codec sniper, which says a few Premiere Pro codecs are broken. Can this have a link to After Effects not working? -
After effects instantly crashes while using opengl with nvidias new drivers 178.24
Since I installed nvidias new drivers 178.24, after effects instantly crashes while using opengl. Anyone else experienced this?
I have Geforce 8600 GT.
As a minor note, I had major problems with the new quicktime 7.5.5 update, both After effects and Premiere got problems with interpreting footage and frames here and there got the "missing frame" look. I also got more problems so I uninstalled it instantly. Is there a major problem with the update or a major problem with me?
Thanks
/ OlleI use Vista (in retroperspective this was probably a mistake, but the company wanted to test the capabilities with Vista when we bought the computer a year ago). And specs are:
*Graphics: Asus Extreme GeForce 8600GT SILENT 512MB DDR3 TV-out HDTV DUAL DVI RETAIL PCI Express
*HD: Samsung HD501LJ 500GB 7200rpm 16MB SATA2
*Audio: Creative Sound Blaster X-Fi Xtreme Audio Retail
*Mem: Corsair QUAD2X4096-6400C5DHX QuadDHX 4x1024MB (tot. 4096MB) Kit DDR2 XMS2-6400 800MHz
*Motherboard: Asus P5K iP35 4DDR2-DIMM 3PCI 3PCIe SATA Raid Audio GB-LAN Firewire Socket775 ATX
*Processor: Intel Core 2 EXTREME QUAD QX6850 3.0GHz 8MB FSB1333 Boxed (with cpu-cooler!) Socket 775
*Power: Sirtec/Chieftec CFT-750-14C 750W 140mm fan ATX2.0 20/24-pin 4/8-pin 12V Modular
Sorry not to give more info on the Quicktime problem, I don't remember exactly what more problems there where as we have had extremely much to do these last couple of weeks and I just freaked out and uninstalled it as soon as the problems emerged. I do remember the frame issue however, it was very clear, i imported an image sequence in premiere and everything worked fine, then i updated and frames were suddenly dropped, then i uninstalled and installed 7.5 again and it worked just fine. I also tried to flush the cache, restart and generally search for the source of the problem for a couple of hours.
/ Olle -
After Effects CS6 crash error dynamiclinkmanager
Gyazo - 74d9cb70fd2e0505dbaacc34250214d1.png whenever i start up after effects i get this error message. i can not get after effects cc i can only run cs6 and this message pops up. i have tried to find a solution but I can't! Please Help!
After Effect error: Crash in progress. Last logged message was: <19732> <DynamicLink> <5> C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\dynamiclinkmanager.exeStart here:
fixing permissions problem that impedes start of Adobe applications -
After effects has crashed see error repor 1. :41
hi okay on one of my computers i go to open after effects and it says after effects has crashed please see error report error 1 then later :41 then i go to uninstal it and it loads and stops it wont uninstal. please help.
how you doing guys, i hope you have solved your problem,if not this is how i solve it most of the time...
we all like fonts... alot.. sometimes we like it so much that we install every font we find kool, but after effects has a little bit of problem
caching most of those kool fonts ( i have 3,037 ).
what i did was booting my pc using HIREN'S BOOT CD in mini windows xp, download or if you have a backup of the basic xp fonts ( like me )
go to your windows folder in c: and cut and move the font folder to other drive and replace it with the basic one, reboot and voila! it worked
hope it helps. ;-) -
After effects cs6 will not import swf files...
after effects cs6 will not import swf files...keeps saying it's unsupported. why would this be? what do i need to change?
What SWF file? What source? How was it generated? SWF generated by Flex/ Flash Server may contain constructs that are incompatible and SWFs that render all their elements dynamically using Flash drawing primitives and use lots of ActionScript may also not work...
Mylenium -
After Effects CS6 crashes, causing my iMac to restart
After Effects CS6 crashes, causing my iMac to restart.
I want to buy AE CS6, so I downloaded the 30-day trial version.
I followed all the instructions to install it properly and followed several tutorials to optimize it for my computer.
This is what I use:
iMac 27''
CPU:
3,2 GHz Intel Core i3
memory:
16 GB 1333 MHz DDR3
archive:
1 TB
graphics card:
ATI Radeon HD 5670 512 MB
operating system:
OS X 10.8.2 (12C60)
we are filming with:
Canon 5D Mark II
File format:
QuickTime (.mov)
Based on everything I've read, my iMac has all the system prerequisites to use AE, and all the other programs that I use for video and audio recording and editing ( Final Cut X, Logic Pro, Pro Tools, Photoshop CS6, etc. ), work perfectly, run smoothly and never crash.
After Effects CS6 crashes constantly, causing the computer to restart. It seems to run smoothly, then I start a render and it crashes; or I start a color correction with Curves and it crashes. Each and every time the computer restarts by itself.
I've tried rendering smaller portions of video at a time, sometimes it finishes the rendering, sometimes not.
Hope somebody can help me! Thanks.
HilaryYour post is not much use to anyone. You are not telling us anything about your operating system, storage locations, output settings and whatever else may be relevant. The magic sauce is all in the details, not a generic assumption that this would be some bug or known issue.
Mylenium
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