After Effects CC freezes when importing PSD files

Version 12.2.1 of after Effects no longer imports Photoshop's PSD files (Photoshop 14.2.1 x64).
The last project I worked on was on 7th March 2014.  Today is the 28th March 2014.  What could have happened in the intervening three weeks I wonder? 
An update to AE I'm guessing...
Is this a known problem?
Is there a fix?
How do I report this to Adobe?
Thanks in anticipation.
James

Hi Rick,
I made sure the images are RGB, but I don't know what simple means. Nor do I know how to make them the same size as the comp (composition?). I saved the images as Tif and PNGs and they imported without crashing. I literally have just opened to the first chapter of After Effects: Classroom in a Book, so please bear with me.
When I first imported a Photoshop file, AE crashed with this alert:
After Effects Alert
Last log message was: <140735304074000>
<SyncService> <4> CheckConnection: 3.
Generating crash log, which may take a few minutes.
(Updated errors below)
As I mentioned, I'm following the instructions for lesson 1 in the Adobe book, After Effects CC: Classroom in a Book. The first few steps are to import a group of files. I import the footage files first, then when I try the .psd file, AE crashes.
Here are my specs:
AE CC 2014 Version 13.0.2.3
OS X 10.9.4 (13E28)
iMac 21" late 2009
3.06 GHz Intel Core 2 Duo
12 GB RAM
NVIDIA GeForce 9400 256 MB (I installed the CUDA driver on another account of this iMac--should only need to be done once, no matter whose account, right?)
Connected over wifi to a Belkin router.
UPDATE:
I switched my wifi connection to the 5 GHz band and tried again (since some online searches seemed to indicate this error message had to do with TCP) and got a new error when trying to import the .psd file:
<ALOG> <5> PSL AE Interface Cache Cache
created: /Users/[myname]/Documents/Lesson01/Assets/bgwtext.psd.
UPDATE:
Switched to ethernet, got the same <ALOG> <5> PSL message, switched back to 2.4 GHz wifi and still get the same message. I cannot replicate the first SyncService error message.
The Adobe Creative Cloud is connected to the Internet and can download other Adobe applications, however Photoshop Elements 6 shows a "No Internet connection" message when I try to update it. Adobe Acrobat Reader updates fine. I have also tried to import the file in with Root enabled, but to no avail.
Crash report for AE below:
Process:         After Effects [2898]
Path:            /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Identifier:      com.adobe.AfterEffects
Version:         13.0.2 (13.0.2)
Code Type:       X86-64 (Native)
Parent Process:  launchd [275]
Responsible:     After Effects [2898]
User ID:         504
Date/Time:       2014-08-19 10:51:10.888 -0400
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version:  11
Anonymous UUID:  49A8B52B-C8C4-7C01-564E-1B8E1298696F
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
VM Regions Near 0x10:
-->
    __TEXT                 0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.psl                 0x000000010e6f45c9 0x10e485000 + 2553289
1   com.adobe.psl                 0x000000010e67bb2e 0x10e485000 + 2059054
2   com.adobe.psl                 0x000000010e8c636d 0x10e485000 + 4461421
3   com.adobe.psl                 0x000000010e71f469 0x10e485000 + 2729065
4   com.adobe.psl                 0x000000010e749fa0 0x10e485000 + 2903968
5   com.adobe.psl                 0x000000010e816595 0x10e485000 + 3741077
6   com.adobe.psl                 0x000000010e72d261 0x10e485000 + 2785889
7   com.adobe.psl                 0x000000010ea3026f 0x10e485000 + 5943919
8   com.adobe.psl                 0x000000010ea2d6ed 0x10e485000 + 5932781
9   com.adobe.psl                 0x000000010ea344f4 0x10e485000 + 5960948
10  com.adobe.psl                 0x000000010ea2a9c4 PSLGetImageDuration + 36
11  PIN.dylib                     0x00000001021d4f55 AdobePSL::Image::GetDuration() const + 53
12  PIN.dylib                     0x000000010212a064 D_PS3p_InitPSL + 4644
13  PIN.dylib                     0x0000000102128b4e D_PS3_NewSeqSpecFromFile + 1166
14  PIN.dylib                     0x000000010207a95c PINp_NewSeqSpecFromFileSpec + 6188
15  PIN.dylib                     0x0000000102079c2a PINp_NewSeqSpecFromFileSpec + 2810
16  PIN.dylib                     0x000000010207e7ee PIN_NewSeqSpecFromFileSpecH + 270
17  com.adobe.AfterEffectsLib.framework 0x0000000100227411 Egg_PINImportFileCBX(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*, PIN_NewSeqSpecInfo*) + 721
18  com.adobe.AfterEffectsLib.framework 0x0000000100227a9e Egg_PINImportFileCB(FILE_Spec*, AE_FIM_ImportOptionsTag*, int, BEE_Item*, AE_FIM_RefconTag*) + 446
19  com.adobe.AfterEffectsLib.framework 0x00000001002cabb9 FIM_DoImport(FIM_ImportSpec*, BEE_Item*, int, BEE_Item**, int) + 1241
20  com.adobe.AfterEffectsLib.framework 0x00000001007128d8 CProject::DoCommand(int) + 7640
21  com.adobe.AfterEffectsLib.framework 0x000000010070b93e CPOutlinePano::HandleDoubleClick(ae::egg::MouseEvent const&) + 302
22  com.adobe.AfterEffectsLib.framework 0x000000010032aaed CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 349
23  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
24  com.adobe.AfterEffectsLib.framework 0x000000010032aa12 CView::DispatchMouseEvent(ae::egg::MouseEvent const&) + 130
25  com.adobe.AfterEffectsLib.framework 0x000000010035e334 CDirTabPanel::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 820
26  com.adobe.AfterEffectsLib.framework 0x00000001006d7634 non-virtual thunk to COutlineDir::UI_DoMouseEvent(dvaui::ui::UI_Node*, dvaui::ui::MouseEvent const&) + 52
27  com.adobe.dvaui.framework     0x0000000103a4e1fc dvaui::ui::UI_Node::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 44
28  com.adobe.dvaui.framework     0x0000000103a4a533 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 243
29  com.adobe.dvaui.framework     0x0000000103a4a040 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 128
30  com.adobe.dvaui.framework     0x0000000103a518da std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154
31  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
32  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
33  com.adobe.dvaui.framework     0x0000000103a518c2 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPoint erEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 130
34  com.adobe.dvaui.framework     0x0000000103a49201 dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 65
35  com.adobe.dvaui.framework     0x0000000103a488c2 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 194
36  com.adobe.dvaui.framework     0x0000000103a48752 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
37  com.adobe.dvaui.framework     0x0000000103ac4f40 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
38  com.adobe.dvaui.framework     0x0000000103ac4ab8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
39  com.adobe.dvaui.framework     0x0000000103ac2e69 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
40  com.adobe.dvaui.framework     0x0000000103ac2dc6 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
41  com.adobe.dvaui.framework     0x0000000103ac4549 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
42  com.adobe.dvacore.framework   0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
43  com.adobe.AfterEffectsLib.framework 0x0000000100282bf4 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780
44  com.adobe.dvacore.framework   0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
45  com.adobe.dvacore.framework   0x00000001033048f5 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
46  com.adobe.dvaui.framework     0x0000000103acf81a -[DVAMacContainerView mouseUp:] + 122
47  com.apple.AppKit               0x00007fff8c33a145 -[NSWindow sendEvent:] + 781
48  com.apple.AppKit               0x00007fff8c2db5d4 -[NSApplication sendEvent:] + 2021
49  com.adobe.dvaui.framework     0x0000000103ac8d6b -[DVAMacApplication sendEvent:] + 603
50  com.adobe.AfterEffectsLib.framework 0x00000001000abfec GetAECocoaApplication() + 1404
51  com.apple.AppKit               0x00007fff8c12b9f9 -[NSApplication run] + 646
52  com.adobe.AfterEffectsLib.framework 0x00000001003131e1 CApplication::Run() + 65
53  com.adobe.AfterEffectsLib.framework 0x0000000100281bce MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894
54  com.adobe.AfterEffectsLib.framework 0x000000010028181b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
55  com.adobe.AfterEffects         0x000000010000333e main + 1838
56  com.adobe.AfterEffects         0x0000000100002c04 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff8ec26662 kevent64 + 10
1   libdispatch.dylib             0x00007fff82cfd421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib             0x00007fff82cfd136 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib         0x00007fff8ec25e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff8cdfcf08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff8cdfffb9 start_wqthread + 13
[etc. etc.]
Thanks,
Tom

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    Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
    Identifier:      com.adobe.AfterEffects
    Version:         12.0 (12.0)
    Code Type:       X86-64 (Native)
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    User ID:         501
    Date/Time:       2013-08-26 09:11:26.282 +0200
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  • After effects CS3 crashes when importing file

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    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
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    Memory: 2046MB RAM
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    Card name: RADEON X600 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: RADEON X600 (0x5B62)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_5B62&SUBSYS_06021002&REV_00
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    P4 : AfterFX.dll P5 : 0.0.0.0 P6 : 46348371 P7 : 00111a69
    P8 : c0000409 P9 : 00000000
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    Now heres the things i have already tried.
    1)Reinstalling After Effects repeatedly.
    2)updating quick time
    3)Deleting the pref file
    4)removed any and all plug-ins
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    7)closed down anti-virus programs
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    10)Restarting my computer after attempting the all above^
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    Edit: Also, i started a new thread because nothing in any of the other threads on this same or similar errors was at all helpful to me.
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    You can contact Adobe Technical Support for help with issues like this. You are entitled to a certain number of free calls for "installation issues, basic usage questions, and troubleshooting unexpected behavior for documented features".
    For information on what free technical support you're entitled to, see this page:
    http://www.adobe.com/support/programs/customer/gss.html

  • After effects CS3 crash when importing

    Hello
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    I delete this folder:
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  • After Effects stops responding when importing larger video

    Although this is likely a common topic, I've searched just about everywhere for an answer to this new problem I'm experiencing and I have had no luck.
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    Well, I'd back up all your data first, if you haven't already. You should be doing that all along anyway. (Don't forget things like Photoshop brushes, Animation presets, etc. in your Adobe folders.)
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    Uninstall Quicktime.
    Download and install a new version of Quicktime 7 (NOT Quicktime X).
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    If, after those steps, it still doesn't work, then you are going to have to go nuclear.
    The first step is to back up all of your data. Documents, fonts, project files, stock footage libraries, music, animation presets, project templates, etc. Anything that you've added to the computer (except for programs).
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  • Import error when importing .psd file created in Photoshop CS3

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    Niamh
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  • After Effects error: Can't import file "(FILE TITTLE)" unsupported filetype or extension

    Hello so I was working with AE3 for 2 years and i had no problems with it but.. when i reinstall my windows and install AE3 with same installation file as always i was using.. and  I got problem. When i try to import AVI or wmv or other video clips except mov format I getting this error "After Effects error: Can't import file "(FILE TITTLE)" unsupported filetype or extension".. i tried everything: 3 different installs of AE3 but nothing always same.. so decided this is windows problem so I installed new one  with SP3 but i got same problem then I tried it on SP2 but still same problem.. So i installed windows7 and my AE3 was working but i didn't liked a windows 7 and i back on xp SP3 and guess what guys? yes! i got same error again on AE3. I don't know guys what to do. Can you help me?

    I assume that you mean "After Effects CS3". After Effects 3 came out more than a decade ago.
    Do you have QuickTime Player installed? After Effects requires QuickTime to be installed to import some file types.
    Could you be explicit about exaclty what files you have tried to import? Even giving file names might help. For example, this error has been seen when the characters used in the file name were non-standard characters (e.g., this thread).
    When you re-installed Windows, did you also re-install any codecs that you may have previously had on the system?

  • When I import PSD file then Catalyst stopped working why?

    HI,
    When I import PSD file then Catalyst stopped working .why? it's a BUG?
    Please find the attached image

    I'm an a mac, and I haven't had the problem, so I'm not the best for advice. That said, I am sure FC on the pc can import .psd file. I would check the psd for anything "abnormal". If it is a complicated file, simplify as much as possible, flatten effects especially.
    **Upload the psd, I could try to import it and upload a fxp

  • After effects error: can't import file unsupported filetype...

    When I try to import my files from my Canon EOS 550D into AE it gives me this error-essage: "after effects error: can't import file unsupported filetype..." I recently updated my quicktime and stuff, but what should that do? I could import the files before though.

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