After Effects CC Render Error H.264

Win 7x64
Adobe After Effects CC 2014 13.0.2
QuickTime Pro 7.7.6 installed
I'm IT. Not a day to day user of CC Products.
I have a client (Uni) that is having trouble rendering in After Effects H.264 with complex renders. Basic 'simple, single image' renders work without issue. And the error output is set to 'errors only' yet nothing spits out. Users are Standard Users.
Where is a jumping off point to decipher what is breaking?

That's nice.
But from your initial query, it's difficult to know whether this person is importing h.264 footage or trying to render h.264 footage. H.264 footage used in AE can cause problems with certain effects, and it is NEVER a good idea to render to h.264.
So this could be an operator error rather than a system error.
So I tell you what, Mr. IT Guy -- go buttonhole this person, put your heads together, and answer the litany of diagnostic questions you'll find here:
FAQ: What information should I provide when asking a question on this forum?
Between the two of you, you'll have a much better chance of coming to the root of the problem... but separately? That's a crap shoot.

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11/8/2014 9:34:58 AM: Starting composition “cinematicsPre 2”.
Render Settings: Best Settings
Quality: Best
Resolution: Full
Size: 1702 x 953
Proxy Use: Use No Proxies
Effects: Current Settings
Disk Cache: Read Only
Color Depth: Current Settings
Frame Blending: On for Checked Layers
Field Render: Off
Pulldown: Off
Motion Blur: On for Checked Layers
Solos: Current Settings
Time Span: Work Area
Start: 0:00:04:10
End: 0:00:25:27
Duration: 0:00:21:19
Frame Rate: 30.00
Guide Layers: All Off
Skip Existing Files: Off
Output Module:Lossless
Output To:C:\Users\Matthew\Desktop\Youtube Stuff\ObeyRC\Sequence\1\cinematicsPre 2_[#####].png
Format: PNG
Output Info: -
Start Frame: 130
Output Audio: -
Channels: RGB
Depth: Millions of Colors
Color: Premultiplied
Resize: -
Crop: -
Final Size: 1702 x 953
Profile: -
Post-Render Action: None
0:00:04:10 (1): 3 Seconds
0:00:04:11 (2): 1 Seconds
0:00:04:12 (3): 1 Seconds
0:00:04:13 (4): 1 Seconds
0:00:04:14 (5): 1 Seconds
0:00:04:15 (6): 1 Seconds
0:00:04:16 (7): 1 Seconds
0:00:04:17 (8): 1 Seconds
0:00:04:18 (9): 1 Seconds
0:00:04:19 (10): 1 Seconds
0:00:04:20 (11): 1 Seconds
0:00:04:21 (12): 1 Seconds
0:00:04:22 (13): 1 Seconds
0:00:04:23 (14): 1 Seconds
0:00:04:24 (15): 1 Seconds
0:00:04:25 (16): 1 Seconds
0:00:04:26 (17): 0 Seconds
0:00:04:27 (18): 1 Seconds
0:00:04:28 (19): 1 Seconds
0:00:04:29 (20): 1 Seconds
0:00:05:00 (21): 1 Seconds
0:00:05:01 (22): 1 Seconds
0:00:05:02 (23): 1 Seconds
0:00:05:03 (24): 0 Seconds
After Effects warning: Could not create the file 'C:\Users\Matthew\Desktop\Youtube Stuff\ObeyRC\Sequence\1\cinematicsPre 2_00154.png'. Access was denied.
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