After Effects CC Update Issues

I was wondering, if any other customers were having issues with After Effects CC updating? When I've attempted to do the update through the cloud. There is a pop up window that says, " Unable to extract the downloaded files. Press Retry to download again. (U44M1I210)". What does this code mean?

Hi Predacon757,
You can try to update the application by installing the 12.2 Patch from teh Adobe Website.
mentioned below are the links for windows & MAC.
For windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5705
For MAC
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5704
If you are not able to install the updates even through the patch then try removing the Adobe extension manager & then re run the patch. Also you can try running the patch in the root account in MAC or the hidden admin account in windows.
Thanks

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After Effects manual update issue

im using OSX mavericks (version 10.9.1), and it said that i couldn't use it, so i tried to force the update and i got this error
After Effects warning: Could not rename the file 'Library/Preferences/Adobe/After Effects/12.2/Workspaces.10227.1407351516659361.xml' to 'Workspaces.xml'.
i tried the solution where you rename the AdobeUpdaterPrefs.dat and forced the update but that didnt work either
this problem doesnt happen on any other applications, just after effects

Set the permissions for the entire Library/Preferences/Adobe/After Effects/12.2 folder to be writable. The problem is that the OS has set the permissions on that folder or elements in it to read-only.

After Effects CS6 Update fails with the code (U43M1D204)

I was just downloading and installing the latest updates on both my windows workstation and my Apple MBP. Everything went fine on the windows machine but I keep getting the following error when my MBP attempts to update After Effects CS6:
Update Failed
The download appears corrupted. Please try again after a few minutes.
(U43M1D204)
I am running the latest version of Yosemite (10.10.2). Is there some half downloaded file I can delete to make this work? I've waited. I've rebooted. I'm VERY reluctant to delete my current installation of CS6 if this is what is required. I'm an instructor at a local community college. The college currently only runs CS6. I teach an animation class that uses After Effects and as such I need CS6 working on my MBP. If this update is non critical I'll just let it ride. Oh, yea and I also keep AE CC and AE CC 2014 for no other reason than I can take a students CC 2014 file all the way back to CS6 so they can work in class. I'm guessing I'll need to add CC 2015 or what ever they call it so I will have 4 installations of AE just to do file conversions..... but that is another thread.
Any help on the current install issue would be appreciated

rimcrazyph wrote:
If this update is non critical I'll just let it ride.
What update is it? What current version of CS6 do you have?
It may be a permissions thing. Mac OSX goes all screwy in the permissions whenever it updates. Try fixing that first. fixing permissions problem that impedes start of Adobe applications

After Effects CC "Updates could not be applied, Updates have been suppressed by the administrator"

MacBook Pro
Processor 2.4 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB
Software OS X 10.9.2 (13C64)
I am the administrator of this machine with complete and full access.
Situation:
I tried to open After Effects and received this notification:
I then proceeded to uninstall AE CC and reinstall using the Adobe CC Desktop App.
Upon trying to reopen AE, I received the same message.
I then started googling to troubleshoot and came upon this update:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5735&fileID=5749
Downloaded and proceeded to install which then brought up this issue:
Which then lead me to doing more troubleshooting via google. I found this solution:
http://forums.adobe.com/thread/1369476
which suggests that I:
Delete or rename the <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
NOTE: The file path works up until you get to the folder AAMUpdaterInventory. The folder is wrong. It is AAMUpdater (at least on my mac).
None the less, I proceed and delete the file.
I try reinstalling:
Adobe After Effects CC (12.2.1) update
And get the same message as before (shown above)
I RETRY the same solution but this time rename it. Same resulting error.
I RETRY the same solution but this time utilize the terminal to find the file and delete it (per this suggestion: http://forums.adobe.com/message/5878107)
Terminal can't find the files (for either spellings of AAMUpdaterInventory / AAMUpdater).
Further troubleshooting and I follow this solution:
http://blogs.adobe.com/kevinmonahan/2014/02/12/prevent-crash-on-export-with-premiere-pro-c c-adobe-media-encoder-cc/
I uninstall and reinstall the Adobe CC desktop app.
Run the program. Doesn't work.
Run the update. Same Error.
I contact Adobe Customer Support. I end up in a screen share with some Adobe representative with his previous customers computer screen still open in the screen share program, basically showing me everything on her computer... and the agent sits there pretty much helpless blaming her for 15 minutes. Clearly helpful. (breach of security?)
I have literally tried every avenue of troubleshooting to resolve this and it's beginning to seem hopeless.
Who's got some useful solutions for me?

Process:         After Effects [1752]
Path:            /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Identifier:      com.adobe.AfterEffects
Version:         12.0 (12.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [400]
Responsible:     After Effects [1752]
User ID:         1115053041
Date/Time:       2014-04-22 12:35:21.115 -0700
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: E0811F87-6ECC-6EB8-414F-5D27B9C93261
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000f
VM Regions Near 0xf:
-->
    __TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libc++abi.dylib                0x00007fff94b8a774 __cxxabiv1::__si_class_type_info::has_unambiguous_public_base(__cxxabiv1::__dynamic_cast_ info*, void*, int) const + 0
1   liboptix.1.dylib                0x000000010f812017 __dynamic_cast + 119
2   COR.dylib                           0x00000001017db0b3 CORp_InitBIB(bool) + 1075
3   com.adobe.AfterEffectsLib.framework     0x000000010031c61f unsigned int U_RegisterExceptionTranslator<bool (*)(std::exception*, int*)>(bool (*)(std::exception*, int*)) + 351
4   U.dylib                                 0x0000000102e36491 U_TranslateAndReportException(std::exception&) + 273
5   FILE.dylib                           0x000000010186fc38 FILE_Create + 472
6   com.adobe.AfterEffectsLib.framework     0x0000000100233881 CEggApp::GetWorkspaceDirs(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) const + 545
7   com.adobe.AfterEffectsLib.framework     0x000000010025f6cd CEggApp::BirthWorkspaceMgr() + 77
8   com.adobe.AfterEffectsLib.framework     0x00000001002652ad CEggApp::IEggApp(bool, bool) + 861
9   com.adobe.AfterEffectsLib.framework     0x000000010024cca2 CEggApp::CEggApp(bool, bool, int) + 1154
10 com.adobe.AfterEffectsLib.framework   0x00000001002735ec MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 1052
11 com.adobe.AfterEffectsLib.framework   0x000000010027319b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
12 com.adobe.AfterEffects                0x00000001000039b7 main + 1927
13 com.adobe.AfterEffects                0x0000000100003224 start + 52

After Effects CS6 Performance issues

Hello all. Well, got three new mac pro 12 core systems all running 65 - 128gigs of ram with Quadra 4000 GPU cards, up to date drivers, up to date AECS6 and dedicated 500 gig solid state drives for global cache. Their all set-up according to Adobe specifications/instructions. And, no we are not working with the ray trace activated in comps.
We have all noticed that performance on some projects is painfully slow. In fact some projects which run fine on an older MacPro with AE CS5.5 creep on the new boxes running CS6. So slo in fact we have had to abort and jump to the older machines to get things done in a timely manner. Simple things like typing text, navigating the GUI and scrubbing the timeline are frustrating. We are not new to mac boxes or After Effects. We have all been using AE since version 4. It also seems like projects with a lot of footage in them or a lot of stills that have higher resolution dpi really seem to bog. Something is definitely wrong here. Soloing doesn't seem to help, reducing resolution doesn't seem to help and have tried about every preference option to free up performance.
If anyone else is experiencing these same issues, I would love to hear about it or possible solutions. The global cache is really nice when all hardware/software is hitting on all cylinders, but something seems a miss. Not getting why there are performance issues on some projects and basic operational uses like text.
Thanks in advance for any help that can be provided.
Chris
Chris Abolt
Motion designer
Abolt Media

See images of all settings for the fastest of 3 machines.
12 core Mac Pro
OS 10.7.4
128 GIGS OF RAM
2 Quadra 4000 mac gpu cards running parallel in a cubix break-out-box
Monitors being run one each off of each graphics card
Internal GPU card not being used for monitors.
Cuda drivers up to date 5.0.17
Ae update version 11.0.1.12

None of my updates except after effects will update

When I try to transfer a photo from Lightroom to Photoshop, Photoshop will open but I get no picture. Nor will any image open in Photoshop.
I noticed I had an update reminder so thought that might be why. However none of my updates will install apart from after effects though I have retried numerous times. The message just tels me to contact customer support

Your PS issue:
I can’t see my images and only get a black screen (or strange pattern).
For the update issues, run the Creative Cloud Cleaner Tool, reinstall, try again.
Mylenium

After Effects CC Update Error

When I go to update AE CC I get the error below:
Adobe After Effects CC (12.1) update
Installation failed. Error Code: U44M1P7
Not sure what I need to do to resolve this issue.

Try the direct download for the update from this page (it's listed as version 12.1 underneath CS3).
For the curious, I found that page via the link on this page.

After effects multi processing issue

hi i installed after effects cc2014 on the following machine:
dell precision t7500
dual zeon six core with hyperhreading
36 gb ram
ssd disks
nvidia gtx590 gfx card
ruing 3 dell 22 inch monitors
on first install multi processing was fine was able to render multiple frames on multiple cpus ect, i ended up having some heat issues with gfx card so removed it, and installed a nvidia fx 3700 card, after that after effects takes loads longer to load, and when i go to preferences multiprocessing it shows 0 cores used to render multi frames.
i have set aside 2 cores for other apps, and each of them gets 1.5gb of ram, leaving:
22 cores (with hyper threading) available to after effects and 33 gb of ram .
i have tried many different configs but it will not use multi cpu. i switched off hyper threading, so there would be 12 actual cores set aside 2 for other apps and gave them 1.5 gb ram each to use so i should have had: 10 cores and 33gbs of ram left for after effects. i expected to be able to use 8 or 9 cores for multi cpu utilization, with at least a couple of gb for each. but still no multiprocessing available.
do you think i will have to re install after effects? hope i dont as i have loads of plugins installed so dont realy want all the hassle, i had same problem in the past when i upgraded to the gtx590 card but i was doing a new windows install on new drives so was not much more of a hassle once new install was done multi processing worked ok again.
any idea from othe who had same issues?
thanks
alun

You shouldn't have to reinstall aftereffects, just delete your preferences and start from scratch. Multi processing is a very sensitive beast. Some footage, many codecs, and some of the effects do not play well with multi processing. If your projects contain any of these incompatible elements then multiprocessing will not work effectively.
Without knowing anything at all about your compensation or the footage used or the codec you are rendering to it is impossible for us to give you suggested settings.

After Effects not updating to 11.0.3 or 12.0.1 from 11.0.2 on Mavericks

Hi,
I just update to Mavericks last night and today when I tried to open after effects, it tells me my version of operating system is not compatible with AE. I looked up google to find a remedy for this solution. I then came across the update of 11.0.3 from adobe site, aswel as the 12.0.1, but found no luck. It wont let me update it and gives me an error number
Error Code: U44M2P28
please help!!!

If you're running After Effects CS6 (11.0), the After Effects CC (12.0.1) update is not relevant to you.
To install the After Effects CS6 (11.0.3) update, do the following:
1. Restart your computer.
2. Open Adobe Bridge and no other applications.
3. In Bridge, choose Help > Updates.
If that doesn't work, uninstall After Effects CS6, restart your computer, reinstall After Effects CS6 (11.0.0), and then do the three steps above again.

After Effects CS6 update to CC

My Adobe Application Manager says my After Effects CS6 is Up to date. What do I need to do to update to the version that comes with Cinema 4D Lite?

You're referring to the CC version, which will be released June 17th. On the 17th it should appear as an pad ate. Hope that helps.

After effects trial Update problem.

Hi,
So I downloaded the Adobe After Effects trial, and on my desktop the AdobePatchInstaller appeared alongside two files: payloads & META- INF. I clicked on the Patch Installer ( I believe that was the right thing to do.) then a pop up comes up saying: Update Failed
Updates could not be applied.
Adobe application Manager may be damaged Download and Install a new copy of Adobe application manager. If problems persist, please contact Customer Support. So I downloaded, installed, and updated a new copy of Adobe application manager, yet " The Problem persists.) Same maessae appears. If you know whats gong on please tell me.
-Declan

Epicgymnast12 which update are you trying to download and install exactly? Can you open Adobe After Effects? Finally what operating system do you have installed?

After Effects CS4 project issues from English to French

Hi All,
So to give a quick summary of what our issue is, when a french AE designer (Using French AE) opened the project we had created in the UK (on English AE) he was getting errors mentioning that the xyz position preset was unavailable. After spending a lot of time on the support line to Adobe they told me that the issue is basically that the x, y, z position preset which is part of the animation we created apparently DOES NOT translate across from English language After Effects over to French language After Effects (not entirely sure why, might be that this is code based and that the French code and English codes aren't the same). Adobes only suggestion was for the french people to download a trial of the English language version of After Effects CS5 and make the amends and export using that.
Now being a stubborn so and so, I wondered what might be the cause, I'm guessing that the expression code is language specific, which led me to wonder whther it could literally be translated? So in english the expression is:
value + [effect("Separate XYZ Position")("X Position"), effect("Separate XYZ Position")("Y Position"), effect("Separate XYZ Position")("Z Position")]
Does anyone have French AE installed that could give us a clue to what the equivelent french expressions would be?
Many thanks
Mike

You should not need to take care of anything else. The internal references, functions and variable names are always English. Only the UI-centric stuff will change, that is the effect name and its control parameter, i.e. ("Slider") will become ("Curseur") in French. You could also avoid this by simply using the control index value instead of the control parameter, so ("Slider") would simply be (1), as it's the only control element. now that I think of it, just yesterday I saw an internationalizer script at AEScripts com that might be of use to you, too. If you have something odd, simply post the code and I'll have a look (or our resident Frenchmen here on this forum, Sébastien Perrier) .
Mylenium

After effect cc updates could not be applied

Hi, just tried to make after effect cc working on osx, when I installed the adobepatchinstaller, it just kept saying UPDATE FAILED.
Does anyone have the same problem?

What version of OSX? What version of AE? Looks like CS6 but I may be wrong? What else changed on your system since the last update? Where did you get the download manager? Lots more detail is going to be required to come up with a possible solution.

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I've been hitting the Warp Stabiliser in After Effects pretty hard and have noticed that it likes to get distracted by moving objects in a scene. I can't work out what is the triggering factor? It's attention will wonder, even if there is relatively stationary content present in the image. Here is an example video...https://www.youtube.com/watch?v=C_F57iP3tSQ
I thought that I could fix some of the issues by dialing 'stablisation' in and out, but there is no way to turn the 'smoothness' up or down.
Strangely Adobe hasn't included a handy animate stopwatch button on any of the Warp Stab. functions apart for the 'additional scale' option. It would be nice if we could define an area with the mask tool and have the Warp Stabiliser use the area under the mask as it's reference data.

Thanks for the comments.
What concerns me with using this feature in the future, is the unpredictability of it's 'solves'.
Warp Stab works great for most things, including the little girl in the example video, but her arm flying out suddenly ruins the track?!?!
I had a long section of footage that I wanted to use. The Plug-in didn't flinch at her bouncing about or other limb moments. The reaction to her arm was the only error, and I was compelled to remove Warp Stab from the entire section to maintain continuity (link to final piece https://www.youtube.com/watch?v=P_tEqSgDjLg ).
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I chose all of these examples deliberately to illustrate common video content that we have to deal with. Bread and butter stuff.
There are no radical camera moves, outlandish colour combinations, or extreme lighting set ups.
These are the sort of shots that an editor might say 'chuck Warp Stab at it cause there is nothing worth spending a lot of time on in here'.
I appreciate the 'ripples in a pond' example, which is why I was disappointed that there is no way to 'dial in/out' or 'dampen' the effect.
Isn't Bijou like ten years old? I would have thought that technology would have moved beyond it's capabilities?
I feel that this feature should be more accurately titled...
The 'Smooth out any motion when someone is moving along a liner path' plug-in

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I need help with RAM issues with After Effects.
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Thanks
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As La Ronde said start from the beginning... Which version of AE are you using? CS6 has been configured to be more respetful of the RAM it uses whereas CS5 would stomp on any other available RAM without asking. This CS6 change in RAM allocation has made it so users often get an error message that says AE needs 2 or more frames for playback, meaning there's not enough RAM to do a RAM Preview of just two frames. If this is the case you can try going to Edit - Purge and clear the memory. If that still doesn't work you might be forced to reboot.
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After Effects CC Update Issues

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