After Effects crashed and wont open
Ok so a few days ago I was working on After Effects CS5 and it crashed while rendering. I've to open it many times but always gives me the same message. I uninstalled it and then reinstalled it but the problem remains. And also downloading all adobe updates and it still doesn't work. If anyone could please help, if anyone actually knows the problem.
This is the window that keeps appearing. Stressing me out!
To clear all preferences, delete the entire 10.0 folder. After Effects will recreate a fresh copy when it starts.
(Mac OS) <drive>/Users/<username>/Library/Preferences/Adobe/After Effects/10.0
(Windows) <drive>\Users\<username>\AppData\Roaming\Adobe\After Effects\10.0
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After effects crashing and not responding
After effects is crashing when I try to import my AI file. Its also not responding when illustrator is open. I dont know why. Never had this happen before. Im getting this message also " AE error: could not parse mask shape on clipboard??? Then unable to execute script at line 51?
What should I do?
Should I reinstall? If so how do I do that?MAC OSX 10.8.2
2.2 GHZ Intel Core i7
16GB
Graphics AMD Radeon HD 6750M 1024 MB
The Ai file has about 25 layers but its not that large. When I look in finder its only 13 mbs but illustrator seemed to be really slow also??
I dont get whats happening. I have spent hours and hours creating this work in illustrator and now I cannot import in AE. Its just says not responding!! What should I do? -
After Effects CS5.5 Wont Open - Application Just Bounces In The Dock.
Hi all,
I appear to have encountered a problem with After Effects... I was working on a project earlier today which usalizes a VideoCopilot plug-in called Element 3D. After a quick break I came back to the project and attempted to load in the 'Free Earth Project' by VideoCopilot. (http://www.videocopilot.net/blog/2012/08/free-earth-project-for-element-3d/). As their site suggests, I had to place a downloaded project folder called 'Earth' into Element 3D's 'My_Models' folder. Immediately after this I tried loading After Effects and encountered the issue. I'm not sure if it's couincidence or directly related which is why I am posting here.
After Effects does nothing but bounce in the Dock. When I right-click the application I'm met with a 'Force Quit' option, and a message saying "Application not responding". I'm on OS X 10.7.4. I'm not able to tell you what version of AE I'm running, only that it's CS5.5, as I cannot lanch it to find out. All other Adobe products work with no problem.
I have already contacted the support team at VideoCopilot and they have sent me an updated build of Element 3D in an attempt to resolve the issue, unfortunately though this did not work. Addiitonally, I have tried booting into Safe-Mode and tried to launch the application from there, as well as using Disk-Utility to 'Repair Permissions'. All of these steps have failed to get AE working again.
If anyone knows of a way to fix this I would be most grateful. I'm working to a very tight deadline and am afraid that I will miss it. Additionally, if anyone has any fixes that doesn't require reinstalling applications that'll be a bonus!
I've also attached a crash-report to this post incase it's of any use in determining the cause of the problem (I couldn't find a way to attach it directly, so the file is hosted on my website - I apologise in advance if this is against forum rules!) - http://www.starfireindustries.org.uk/uploads/8/6/6/1/8661295/ae_error_report.rtf
Thanks in advance,
John.Something similar here:
https://discussions.apple.com/thread/3826648?tstart=0 -
After Effects Crashes and Can't Find My OpenGL Card?
I have After Effects CS5 (latest version) and it crashes whenever I try to add the "Knoll Light Factory" effect into my composition. Sometimes it will let me add the effect only to crash after I move or mask the layer. It tells me: , , and
when it crashes. This didn't happen about a month ago. Anyways, after looking at some websites online, I tried to disable/enable OpenGL in the preferences window. When I clicked on "OpenGL info", it tells me that I don't have a compatible OpenGL video card. I know this isn't true because I remember turning off OpenGL a month or 2 ago. Does anyone know what I can do? Please help.Make sure that you have the most recent version of Knoll Light Fatory.
If this plug-in is causing After Effects to crash, then contact Red Giant Support for help with their problematic software.
Regarding OpenGL, go through the troubleshooting steps here:
http://kb2.adobe.com/cps/405/kb405948.html
But note that you aren't missing musch if you don't use OpenGL in After Effects. -
I've retried opening this project multiple times and the same message popped up please help
No way to know. The reason -- insufficient information:
FAQ: What information should I provide when asking a question on this forum? -
I just downloaded After Effects CC and I receive an error when opening
The complete error is:
I have just downloaded a After Effects CC and when opening it displays 'Last log message was: <140735240356624> <AppDirs> <5> Required Dir =
/Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/Required.
Generating crash log, which may take a few minutes.'
Does anyone know how to fix this, I've been checking different discussions and people says its a Plugin error but I have just downloaded the new version and no plugin added.
Any help will be really appreciated.
Thanks, Juan Jose.System info? How did you donload? Did you log-in to Creative Cloud?
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After Effects Crashing Repeatedly.
Hello Adobe help community. I have come to the Adobe help and support for Adobe AE. Here are the statistics on my computar:
Mac OS X Version: 10.8.4
Processor: 2.9 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Storage: 484.26 GB Free out of 749.3 GB
I have various other Adobe Applacations that run perfectly fine but After Effects crashes whenever I open it and hit Composition.I am running the latest version of AE from CreativeCloud.
Yes I have installed the recent updates.
My operating system is Mac OS X.
It wont even let me put in footage so no need to answer this.
Im not getting any error messages.
I am clicking the Composition button when the error occurs.
This has never worked before for me.
Yes I have quicktime installed and running Quicktime 7.6.4
When I opened AE I was running skype, and screenflow. (Not Recording)
No I dont have any third party codecs/effects installed.
The only thing that I am using that I call "hardware" is my Apple Mouse which I believe dosent affect anything here.
No Im not using OpenGL Features in AE because It wont let me click anything before it crashes.
First I close out of some applications that Im running so I can have more ram avalable to run the applacation better. Then I double click on the Adobe After Effects Icon on my desktop. When it has opened, I click anything, it crashes. -
Adobe After Effects Crash! Help! SOS!
hello, thanx for reading this question. id like to come to the point, i have just installed adobe after effects cs3 pro v8.0.0 on my pc and its working fine, until yesterday when i tried to import a video file which is in .avi format. i can tell you surely that i did nothing of consequence to the working of the program before i tried importing it! but when i double clicked the file i wanted to import, adobe after effects crashes and gives me one more chance at saving the project i was working on before freezing. i had to click close and end now to shut the program down. everything else works fine on the program except when i try to import a video file! ive heard people saying that you need to delete or reset your preferences and that would solve your problem but if that is the solution, how do i do it, and if it isn't the solution what do i do? thanx a lot for reading this question and hope u reply to it with a solution! thanks, ciao!
First, make sure you run the Adobe Updater to install any software updates. Then, try transcoding your .avi into a different format/codec. The .avi could be using one of a variety of problematic codecs. To transcode it, use Quicktime Pro, or a variety of other transcoding options (google for various software that will do this for you).
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After Effects Crashes when trying to replace footage
I recently got a new PC and the new computer has drive letters assigned to removeable drives that used to point to where my files were stored. When I try to replace the footage, After Effects crashes and does not give me any option to send a crash report. I updated to 10.0.1.19 and updated my video card driver (which fixed a problem with OpenGL not registering), but it did not solve my issue. I can include the crash details here:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 10.0.1.19
Application Timestamp: 4c785da6
Fault Module Name: PIN.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4c785ba4
Exception Code: c000041d
Exception Offset: 00000000000635e5
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5bba
Additional Information 2: 5bbaf7cb0c739be4571392021e7dd7af
Additional Information 3: 9e45
Additional Information 4: 9e45001b5e81db08a7f5aec534b583fa
I can also offer the following information:
Windows 7 Professional 64-bit
Intel Core i7 860
ATI Radeon HD 5770 1024MB (latest driver installed)
1 TB Hard Drive
8GB DDR3 Memory
Any suggestions would be welcome.Thanks for the insight. "Performance of the external drives" was pretty close, I think.
I believe it was due to the fact that when I created the project, the files were located on an external drive "F". My new system designated drive "F" as one of the built-in card reader slots. AE did not want to replace the source from the card reader unless 1) there was a card in the slot and 2) the original file (or one with the same name at least) was on the card. I wasn't about to go through all that heartache and discontent (I was missing about 30 files, and the 1GB card was nowhere close to big enough to hold the 9GB of data), so I used the Disk Management utility to reassign the drive letters. Luckily I have a couple of external drives - one to assign to the source "F" drive and another to be the new target "M". There was some creative shuffling that had to happen to get the connections right, but it made AE happy. -
Importing a Premiere Pro Sequence into After Effects Crashes After Effects
Hello,
I'm on a Quad Core Mac, 2.8GHZ with 6GB of Ram.
I have a Premeire Pro project with varying MOV and MP4 files; from a DSLR and from a Sony EX-1 camera. This project has lots of media, over 3 TBs, and each and every time I try to import it into After Effects-After Effects crashes and does not respond.
Please help.
ThanksDon't try and do a whole movie in AE. After Effects is for making shots or short sequences. Break up the projects. Organize. 3TB of source materials into AE's Project folder means linking, analyzing, interpreting, and generating previews for enough material to shoot a feature film. Bring in the shots you're working on, not the entire movie. If you need to do an entire movie, break that up to Scenes and make each scene a separate project.
Terabytes of data would also choke Final Cut Pro, Premiere Pro, Avid, or any other NLE if it was dumped in all at once. The only reason that a NLE can handle that much data is that there were some caches created when the footage was imported. -
Kind of hard to word the problem in a non-confusing way, but here goes. After Effects CS6 and CC will only work if the Composition panel is in its default spot in the Standard workspace, and that it's the only thing displayed there. No layer or footage panels can be opened - it can only be Comp or nothing.
In other words, AE is 100% certain to crash if:
- The composition panel is closed or moved to another spot in the workspace.
- A file from the project is double-clicked and opened as a layer/footage panel
- Any attempt is made to switch the Standard workspace to another
The crappiest thing about this is that I've searched Google using as many different phrases as I can and haven't found any discussion about this particular problem. It's as if I'm the only one on Earth who is having this issue.
It should be noted that After Effects CS5 does not have this problem on my PC, but I need CS6 or better because that's what we're using at work now. I can't work from home (as I need to do occasionally) if AE won't work properly.
System:
Windows 7 PC, 12GB RAM, Quad-core AMD Phenom II X4 965 @ 3.7 Ghz, ATI Radeon HD 6700 series GPU (1GB)It's not like a regular crash that instantly closes the program and has a "sorry, AE crashed" popup. It basically just freezes until the process is forced to quit.
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After Effects crashes when opening
When I try to open After Effects I get a window with this message
error: Crash in progress. Last logged message was <368> <GPU Manager> <2> Sniffer Result Code:1
And then After Effects crashes without opening. It did open once yesterday but today it won't.What EXACT version number (down to the last decimal) of AE are you using? What OS are you using? What are your system specs?
Also, if you have an AMD card, did you install CUDA drivers? If so, that's the problem. Read this: Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs -
After Effects CC - Won't open due to OpenGL crash.
I can't for the life of me get After Effects to work. It crashes when I try to start it. Premiere Pro works, |'ve tried restarting and reinstalling to no avail. I've also tried running CS6 but that also crashes. There's no way to disable OpenGL in CS6-CC.
I'm desperate for some suggestions on how to make this work.
"After Effects error: After Effects crashed previously attempting to initialize OpenGL. Consult the manufacturer of your graphics card for a compatible OpenGL Driver"
Here's my system information:
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
System Manufacturer
Gigabyte Technology Co., Ltd.
System Model
Z68XP-UD3P
System Type
x64-based PC
System SKU
Processor
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3392 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date
Award Software International, Inc. F2, 5/25/2011
SMBIOS Version
2.4
Embedded Controller Version
255.255
BIOS Mode
Legacy
BaseBoard Manufacturer
Gigabyte Technology Co., Ltd.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Desktop
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\WINDOWS
System Directory
C:\WINDOWS\system32
Boot Device
\Device\HarddiskVolume1
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.16384"
User Name
Time Zone
Pacific Daylight Time
Installed Physical Memory (RAM)
16.0 GB
Total Physical Memory
15.9 GB
Available Physical Memory
13.3 GB
Total Virtual Memory
18.8 GB
Available Virtual Memory
15.5 GB
Page File Space
2.88 GB
Graphics:
AMD Radeon HD 6900 Series
OKHave you installed any CUDA drivers? If so, that may have caused the problem.
If not, have you updated your Radeon's drivers?
Has After Effects ever worked on this machine before? -
Itunes wont open. After installing it, It wont open. It only comes up with an itunes software licence agreement then it disaperes and nothing happends? any sujestion will be greatly apreciated.
hi Shaun!
after installing the update for iTunes, it doesn't run (comp makes noises but nothing comes up on screen). when i open task manager itunes is running as a process, but i can't end process.
hmmm. okay, Norton is still our prime suspect here. that "running itunes.exe process that will not die" symptom is associated with the nastier versions of the NIS 2005 launch suppression problems. (people who get that also often see things like looooooong sloooooow shutdown times on the PCs and odd end program dialog boxes.)
let's try throwing the trusty Lorraine M technique at the beast. (it usually fixes the nastier versions of the NIS 2005 problems.)
Lorraine M: NIS/itunes problem rectified
love, b -
After downloading app on Ipad it goes dark and wont open on my iPhone..
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yes i beleive i solved this problem by shutting off automatic downloading on other devices.. thanks anyway!
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