After Effects crashes as I try to open it!
AE will not launch!
I have all the specs that are required to run AE on my MAC.
It will not run can anyone help me out?
All my other apps run without any problems..
I'm running CS6, AE 11.0.2 , OS 10.8.3 I have uninstalled and reinstalled and the same thing happend's. AE has never opened, it crashes at the splash screen. I have not been able to use it. I have QuickTime 10.2.
The only message I get is "After Effects can't continue: unexpected failure during startup"
I have restarted my machine and have tried to launch AE. It just crashes. I have try torun it with out any other apps, same thing.
I don't have any third party plug ins.
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Just don'e this - not tried to render since
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
Late Mac operating system Yosamete 10.10.1 (14B25)
If you are getting error message(s), what is the full text of the error message(s)?
There is no error message
What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?
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I had a similar problem two days ago, i thought it could be a problem with some animated png sequences and a "matte feather" effect so i replaced the sequences with non animated versions and it seemed to fix the problem.
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Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Boot ROM Version: MP61.0116.B07
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KM804VF694
Hardware UUID: A50DAB15-0502-5AAB-85A9-4F1B1B6DD9C1
AMD FirePro D500:
Chipset Model: AMD FirePro D500
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 3072 MB
Vendor: ATI (0x1002)
Device ID: 0x679e
Revision ID: 0x0000
ROM Revision: 113-C3861J-687
gMux Version: 4.0.11 [3.2.8]
EFI Driver Version: 01.00.687
Displays:
DELL UP2414Q:
Resolution: 3008 x 1692 @ 30 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: WWRHC42G085L
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Connection Type: DisplayPort
Television: Yes
What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?
AMD FirePro D500 3072 MB graphics
Not sure how to find out about CUDA or what it is?
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
No
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Apple Prores4444 and some png sequences
Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".
Quick Time player 10.4
What other software are you running?
I have the CC suite and use Premier mostly but not running anything else whilst the problem is occurring
Do you have any third-party effects or codecs installed?
I have Video Copilot optical flares (though I've tried switching this off.)
Are you using OpenGL features in After Effects?
Im not sure?
Does the problem only happen with your final output, RAM preview, or both?
Doesn't appear to hang on RAM preview
Are you using Render Multiple Frames Simultaneously multiprocessing?
Yes
Are you using the ray-traced 3D renderer?
No
If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
Best Settings - Outputting as Apple Pro Res 4444
Hope this is helpful,
thanks,
Jonathan -
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Process: sgmacosx [3186]
Path: /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
Identifier: adobe.SpeedGrade
Version: 8.0.0 (8.0.0)
Build Info: Adobe SpeedGrade CC 2014-0~141
Code Type: X86-64 (Native)
Parent Process: launchd [135]
Responsible: sgmacosx [3186]
User ID: 501
Date/Time: 2014-06-23 14:29:22.365 -0700
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 8BFF6EBC-81CF-942C-5950-AB80F0F71196
Sleep/Wake UUID: 677DE7FE-5EA1-424E-B532-353AD4FDA3DF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff0
VM Regions Near 0xfffffffffffffff0:
--> shared memory 00007fffffeba000-00007fffffebb000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8cffe292 __kill + 10
1 com.adobe.dvacore.framework 0x0000000102ccaf2a (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 410
2 libsystem_platform.dylib 0x00007fff90e755aa _sigtramp + 26
3 libc++abi.dylib 0x00007fff942b1a13 __dynamic_cast + 41
4 com.apple.opencl 0x00007fff8854a455 0x7fff8853e000 + 50261
5 com.apple.opencl 0x00007fff885594b7 0x7fff8853e000 + 111799
6 com.apple.opencl 0x00007fff885593eb clSetKernelArg + 70
7 com.adobe.GPUFoundation.framework 0x0000000106d7833f void boost::fusion::detail::for_each_dispatch<boost::fusion::zip_view<boost::fusion::vector2<b oost::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const, GF::PushArgument, boost::fusion::forward_traversal_tag>(boost::fusion::zip_view<boost::fusion::vector2<boos t::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const&, GF::PushArgument const&, boost::fusion::forward_traversal_tag) + 79
8 com.adobe.GPUFoundation.framework 0x0000000106d781ad int GF::InvokeKernel<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> >(boost::shared_ptr<GF::Device> const&, void*, void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), dim3, dim3, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&) + 125
9 com.adobe.GPUFoundation.framework 0x0000000106d75469 GF::PixelFormatConvert(boost::shared_ptr<GF::Device> const&, void const*, int, dvamediatypes::PixelFormat, void*, int, dvamediatypes::PixelFormat, int, int, dvamediatypes::RenderQuality, bool, boost::shared_ptr<dvacore::utility::RecycledMemory const> const&) + 23257
10 com.adobe.GPUFoundation.framework 0x0000000106d8e595 GF::ConvertFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, dvamediatypes::RenderQuality) + 1301
11 sgmacosx 0x0000000100428708 CIrOpenGLCompositingEngine::COperand::bBindToTexture(CIrPoint const&, unsigned int, bool) + 2266
12 sgmacosx 0x0000000100425411 CIrOpenGLCompositingEngine::COperator::bRender(double, double, CIrList<CIrOpenGLCompositingEngine::COperandInstance>*, bool, bool, CIrTransformationMesh const*, bool) + 2387
13 sgmacosx 0x0000000100422fd1 CIrOpenGLCompositingEngine::bRender(CIrString const&, IIrCompDataProvider const*, CIrPoint const&, CIrPoint const&, CIrRect const&, CIrFrameBuffer*, CIrFrameBufferObject*, CIrOpenGLContext*, bool, bool, bool, double) + 20091
14 sgmacosx 0x0000000100417ba6 CIrOpenGLBlitter::BlitSingle(unsigned int, CIrRect const*) + 5800
15 sgmacosx 0x000000010024e9ee CIrBlitter::DrawBackground(CIrRect const*) + 304
16 sgmacosx 0x000000010024efad CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 809
17 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
18 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
19 sgmacosx 0x000000010024e6fd CIrBlitter::Blit(bool) + 841
20 sgmacosx 0x000000010044307a CIrosApp::ScreenUpdate(CIrList<IIrCompDataProvider const> const*, bool) + 212
21 sgmacosx 0x0000000100440bbf CIrosApp::CommandLoop() + 3275
22 sgmacosx 0x000000010043fb9e CIrosApp::iDoRun() + 3978
23 sgmacosx 0x000000010001ead2 main + 98
24 sgmacosx 0x0000000100003744 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8cfff662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8951b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8951b136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8cffaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cff9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff92648fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff926485e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff92647f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff926fd811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x0000000102ba8019 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x0000000102bab0f8 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 216
8 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
9 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
10 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
11 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8cfff64a kevent + 10
1 com.adobe.dvatransport.framework 0x00000001031774fc boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x00000001031771a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000103176d18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvatransport.framework 0x0000000103166157 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000103165c09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
7 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x000000010037919e CIrFrameCache::ThreadFunction() + 716
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8cffdf22 __connect + 10
1 sgmacosx 0x0000000100599e50 CIrSocket::poConnectToRemote(CIrString, int, bool) + 190
2 sgmacosx 0x000000010059c4ee CIrSocketFiFoConnection::CConnectRemote::OnPrologue(CIrSocketFiFoConnection*) + 86
3 sgmacosx 0x000000010059c228 CIrSocketFiFoConnection::ThreadFunction() + 50
4 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
5 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001004ea1cd CIrRIServer::ThreadFunction() + 521
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x0000000102b800db boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvacore.framework 0x0000000102b7fe48 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvacore.framework 0x0000000102b7fc0a boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000103177bb3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001005dfb1e CIrTangentDevices::ThreadFunction() + 196
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000000000000b rcx: 0x00007fff5fbfb988 rdx: 0x0000000000000000
rdi: 0x0000000000000c72 rsi: 0x000000000000000b rbp: 0x00007fff5fbfb9d0 rsp: 0x00007fff5fbfb988
r8: 0x0000000000000040 r9: 0x00007fff5fbfb900 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000000 r13: 0x0000000000000040 r14: 0x00007fff5fbfbe78 r15: 0x00007fff5fbfbe10
rip: 0x00007fff8cffe292 rfl: 0x0000000000000206 cr2: 0xfffffffffffffff0
Logical CPU: 0
Error Code: 0x02000025
Trap Number: 133
Binary Images:
0x100000000 - 0x100ae7ff7 +sgmacosx (???) <91D1FAE7-D645-35AA-A07D-D78C1FADF56C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
0x1016da000 - 0x101937ff7 +QtCore (4.6) <CE0DF6D7-6F83-1ED7-6411-7AF7FB2FD394> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
0x1019c6000 - 0x1022effef +QtGui (4.6) <782E276D-EE76-98E5-FA48-0EFA1DF29A3F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
0x102571000 - 0x10261eff7 +QtOpenGL (4.6) <5D09ECAB-1980-65F5-85CB-3D6EF915A208> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtOpenGL.framework/Versions/4/QtOpenGL
0x10265c000 - 0x102728fef +QtNetwork (4.6) <F0DB9B5B-B832-0E7D-7C5C-0D05CD42EC9C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
0x102768000 - 0x1027a4fef +QtXml (4.6) <0D38C829-B350-F496-1690-03A16BA953E3> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x1027bd000 - 0x1027c1fff com.apple.agl (3.2.3 - AGL-3.2.3) <9851E4CC-DA6B-3AF4-9B06-61BAC289572D> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x1027c8000 - 0x1028c1fff +com.adobe.amtlib (8.0.0.68 - 8.0.0.68) <D3641035-0C73-3572-BB1B-2D2FBC7268F4> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1028d4000 - 0x102943ff7 +com.adobe.adobe_caps (adobe_caps 7.0.0.21 - 7.0.0.21) <CE3C6356-9EE2-3B88-8261-8612A0743F56> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x10294e000 - 0x102987ff7 +com.adobe.pip (7.2.1.3399) <9E80366E-2A40-34CA-AAE3-2CA50F5F8505> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x102991000 - 0x102a1dfff +com.adobe.headlights.LogSessionFramework (7.2.1.3399) <4D4A32E1-2B7F-34AC-A310-B842CABE6080> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x102a64000 - 0x102a77ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x102a81000 - 0x102a83fff +com.adobe.boost_system.framework (8.0.0 - 8.0.0.0) <0BFBB9DE-2FBB-3C53-83A5-78CB9CE69BF7> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x102a8c000 - 0x102a92fff +com.adobe.boost_date_time.framework (8.0.0 - 8.0.0.0) <E189C45A-E466-3986-A066-7F5FA72BF848> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x102aa9000 - 0x102ab7fff +com.adobe.boost_threads.framework (8.0.0 - 8.0.0.0) <E33B3F2F-93E6-3E16-A3A6-644564AA819E> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x102ad6000 - 0x102d65fff +com.adobe.dvacore.framework (8.0.0 - 8.0.0.0) <03241185-CBD1-3B3F-A262-6F376410C895> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x102fbb000 - 0x102feafff +com.adobe.dvamediatypes.framework (8.0.0 - 8.0.0.0) <881F4B60-5BF0-3885-86B2-32850F60B76B> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
0x10301e000 - 0x103022ff7 +com.adobe.PRM.framework (8.0.0 - 8.0.0.141) <CEB18B59-8563-3F1F-A756-3DF191FD4701> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
0x103030000 - 0x10307dfff +com.adobe.ASLFoundation.framework (8.0.0 - 8.0.0.141) <AB6BA2FA-9BEB-3A02-B99F-F3918520D2FA> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
0x1030e7000 - 0x1030f8fff +com.adobe.ASLMessaging.framework (8.0.0 - 8.0.0.141) <18C028EA-C0AE-3913-9C2F-32FCE1A73D30> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
0x103114000 - 0x103117fff +com.adobe.Memory.framework (8.0.0 - 8.0.0.141) <EEF80A05-5601-3372-9110-9283A8D0DEE9> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
0x103120000 - 0x103130ff7 +com.adobe.ASLUnitTesting.framework (8.0.0 - 8.0.0.141) <71C2617B-9088-36E8-845A-2B32394EF762> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
0x10314e000 - 0x1031b2ff7 +com.adobe.dvatransport.framework (8.0.0 - 8.0.0.0) <A13433E1-0924-347D-946B-889392C7BCB2> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x103247000 - 0x103272ff7 +com.adobe.dvamarshal.framework (8.0.0 - 8.0.0.0) <7A3B6B9E-D3A5-339F-9891-CD57FBAADCA6> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal
0x1032b5000 - 0x1034f0fff +com.adobe.dynamiclink.framework (8.0.0 - 8.0.0.0) <1FADAE67-0E34-3F9D-9F92-164676C738DC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink
0x103767000 - 0x1037eafff +com.adobe.MediaFoundation.framework (8.0.0 - 8.0.0.141) <C6DE9655-DA44-3730-96E9-6C8F290EAF12> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
0x10389c000 - 0x10392fff7 +com.adobe.AudioRenderer.framework (8.0.0 - 8.0.0.141) <CA203EC0-B1AE-396D-894B-E99AA5D03A92> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
0x1039f6000 - 0x103ae2ff7 +com.adobe.dvacaptioning.framework (8.0.0 - 8.0.0.0) <7F9E3171-5792-3DBB-B587-2ABF754C2C29> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning
0x103bb5000 - 0x103c17fff +com.adobe.dvatemporalxmp.framework (8.0.0 - 8.0.0.0) <C340C765-8699-3A01-8E8A-5BFA66FADD91> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp
0x103c55000 - 0x103c61ff7 +com.adobe.boost_signals.framework (8.0.0 - 8.0.0.0) <969C9F38-A7E9-3504-B94A-1A90BF40DA68> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x103c7c000 - 0x103d22ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 11 - 79.156380) <334C4A16-A9B5-315E-A4EE-727BB6D2FD32> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x103db9000 - 0x103ecaff7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 106 - 79.156380) <8C878AC5-DA1E-36D9-B3C0-8039732CAF2F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x103f7f000 - 0x10404bff7 +com.adobe.dvametadata.framework (8.0.0 - 8.0.0.0) <E5D03571-5F6F-3DC7-B28E-8F13726F3538> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvametadata.framework/Versions/A/dvametadata
0x10412f000 - 0x104f72ff7 +com.adobe.Backend.framework (8.0.0 - 8.0.0.141) <F7D3F929-A310-3843-876C-494D1972B79B> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/Backend.framework/Versions/A/Backend
0x105c89000 - 0x105cc5fff +com.adobe.MLFoundation.framework (8.0.0 - 8.0.0.141) <561F2310-069A-3AAC-8118-C35F54BC26C7> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
0x105d2b000 - 0x105e6afef +com.adobe.ImageRenderer.framework (8.0.0 - 8.0.0.141) <C2BE700C-F81E-3A49-83B1-BBD7F7ABE82B> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
0x105f57000 - 0x105fcffff +com.adobe.VideoFrame.framework (8.0.0 - 8.0.0.141) <63E089B1-25AA-3468-AB6F-3C4F56F5D475> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
0x106043000 - 0x10607cff7 +com.adobe.PluginSupport.framework (8.0.0 - 8.0.0.141) <735FE2BF-7EFF-32D7-BB4C-C3A964688281> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport
0x1060c1000 - 0x1060edfff +com.adobe.SweetPeaSupport.framework (8.0.0 - 8.0.0.141) <11B542CC-81DF-3B23-9DAC-654AABFA0017> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport
0x10612f000 - 0x106176ff7 +com.adobe.TransmitHost.framework (8.0.0 - 8.0.0.141) <F6BD63A0-3047-33B2-A350-F99B79D19A58> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/TransmitHost.framework/Versions/A/TransmitHost
0x1061cd000 - 0x1062f1ff7 +com.adobe.VideoRenderer.framework (8.0.0 - 8.0.0.141) <51262505-A92C-3898-8030-FE974FEDE1D6> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/VideoRenderer.framework/Versions/A/VideoRenderer
0x106434000 - 0x106489ff7 +com.adobe.AudioSupport.framework (8.0.0 - 8.0.0.141) <30C32A99-B403-3791-8917-8740506C6774> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport
0x1064e9000 - 0x1064edff7 +com.adobe.MediaUtils.framework (8.0.0 - 8.0.0.141) <1FEB096F-449E-3B2D-9B08-D1F4068A5653> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils
0x1064f7000 - 0x10668efff +com.adobe.ImporterHost.framework (8.0.0 - 8.0.0.141) <D4A48160-F2B9-3D77-84F7-F20ADEC53D63> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ImporterHost.framework/Versions/A/ImporterHost
0x106838000 - 0x1068affff +com.adobe.PlayerHost.framework (8.0.0 - 8.0.0.141) <1CF1D440-5074-3A11-8AE6-B934FBDAECD6> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/PlayerHost.framework/Versions/A/PlayerHost
0x106951000 - 0x10698afff +com.adobe.AudioFilterHost.framework (8.0.0 - 8.0.0.141) <96D7630F-DE89-399E-8AED-22D620E9CB6C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost
0x1069e1000 - 0x106adbfff +com.adobe.VideoFilterHost.framework (8.0.0 - 8.0.0.141) <B2B7F280-9C2F-35F6-BDE2-EA3EFFC6BAAE> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/VideoFilterHost.framework/Versions/A/VideoFilterHost
0x106bda000 - 0x106bf1fff +com.adobe.ProjectSupport.framework (8.0.0 - 8.0.0.141) <C430776B-48D2-3379-B49E-446FA23AC7D1> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ProjectSupport.framework/Versions/A/ProjectSupport
0x106c1f000 - 0x106c33ff7 +com.adobe.ProjectConverterHost.framework (8.0.0 - 8.0.0.141) <1A41AED7-659B-3BBF-A67C-DEB609A56F6E> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/ProjectConverterHost.framework/Versions/A/ProjectConverterHo st
0x106c59000 - 0x106ca4ff7 +com.adobe.AudioFilters.framework (8.0.0 - 8.0.0.141) <0E785A7E-1138-3E10-973B-009D5C860B0F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters
0x106d1d000 - 0x10719ffff +com.adobe.GPUFoundation.framework (8.0.0 - 8.0.0.141) <4EEB64AA-6A1F-3F79-B7F9-075E8A0ECA52> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/GPUFoundation.framework/Versions/A/GPUFoundation
0x107448000 - 0x10790aff7 +com.adobe.dvaui.framework (8.0.0 - 8.0.0.0) <C8297DB9-9EBF-37A9-88DC-86C2D9F78548> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
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Premiere Elements 9 crashes when I try to open a project
Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR -
Mail crashes when I try to open it
On Saturday Mail crashed, and unless I hold down the SHIFT key, it always crashes when I try to open it. When I hold the SHIFT key down, it opens, but crashes as soon as I click a folder
Here is a copy of the error log:
Date/Time: 2006-10-02 18:44:16 -0600
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 723
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000001
Thread 0 Crashed:
0 libobjc.A.dylib 0x908311e8 objc_msgSend + 0x8
1 com.apple.mail 0x00015988 0x1000 + 0x14988
2 com.apple.mail 0x00015604 0x1000 + 0x14604
3 com.apple.mail 0x0001a180 0x1000 + 0x19180
4 com.apple.mail 0x0001a260 0x1000 + 0x19260
5 com.apple.mail 0x0001b2c4 0x1000 + 0x1a2c4
6 com.apple.mail 0x00041878 0x1000 + 0x40878
7 com.apple.mail 0x00066910 0x1000 + 0x65910
8 com.apple.Foundation 0x90a27a94 nsnotecallback + 0xb0
9 com.apple.CoreFoundation 0x901db118 __CFXNotificationPost + 0x1b4
10 com.apple.CoreFoundation 0x901dfb7c _CFXNotificationPostNotification + 0x340
11 com.apple.Foundation 0x90a258e0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x74
12 com.apple.mail 0x00007f70 0x1000 + 0x6f70
13 com.apple.AppKit 0x97e0fbdc -[NSTableView _enableSelectionPostingAndPost] + 0x184
14 com.apple.AppKit 0x97e2fd30 -[NSTableView mouseDown:] + 0xac0
15 com.apple.AppKit 0x97eeaba8 -[NSOutlineView mouseDown:] + 0x2e0
16 com.apple.MessageFramework 0x868c42f0 -[ASExtendedOutlineView mouseDown:] + 0x240
17 com.apple.AppKit 0x97db4590 -[NSWindow sendEvent:] + 0x10e4
18 com.apple.AppKit 0x97da6c3c -[NSApplication sendEvent:] + 0xebc
19 com.apple.AppKit 0x97daf06c -[NSApplication run] + 0x240
20 com.apple.AppKit 0x97e6b764 NSApplicationMain + 0x1d0
21 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
22 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34
Removing com.apple.mail.plist from the ~Library:Preferences folder and moving the Mail folder out of the ~Library folder didn't make a difference. I rebuilt the Permissions and ran Disk Utilities with no problems found. My Mail folder is quite large - 284.7 MBThere appears to be something wrong with Mail itself.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you're using, unless this is the version of Mac OS X that came with your computer:
Mac OS X 10.3.9 Combo Update
You may also want to take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?
Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Adobe After Effects Crash! Help! SOS!
hello, thanx for reading this question. id like to come to the point, i have just installed adobe after effects cs3 pro v8.0.0 on my pc and its working fine, until yesterday when i tried to import a video file which is in .avi format. i can tell you surely that i did nothing of consequence to the working of the program before i tried importing it! but when i double clicked the file i wanted to import, adobe after effects crashes and gives me one more chance at saving the project i was working on before freezing. i had to click close and end now to shut the program down. everything else works fine on the program except when i try to import a video file! ive heard people saying that you need to delete or reset your preferences and that would solve your problem but if that is the solution, how do i do it, and if it isn't the solution what do i do? thanx a lot for reading this question and hope u reply to it with a solution! thanks, ciao!
First, make sure you run the Adobe Updater to install any software updates. Then, try transcoding your .avi into a different format/codec. The .avi could be using one of a variety of problematic codecs. To transcode it, use Quicktime Pro, or a variety of other transcoding options (google for various software that will do this for you).
-
After effects crashing unpredictable, please help if you can?
Only be happening for a week or so. seems to be related to blurs in adjustment layers. ill be using blurs to spot blur certain anatomy for a tv show. sometimes I track and blur with mocha sometimes manual track. ill be adjusting a track or a mask and ill get one of several unusual chrashes/errors. usually, its this: <6896> <BEEp_InitSoundPB> <0> Vid rate ratios min, max: 1, 1. . If I reload the project and delete and rebuild the adjusment layer blurs (Box blur and mosaic) and it will render fine. but this happens enough to be a considerable time waster and is interferring with my work. I've looked up the errors online and tried any suggestions i could find (although it seems this error appears for many differ3ent reasons?). I've deleted media cache, changed cache drives, reinstalled video card drivers deleted preferences, turned off open GL, run diagnostics on my CPU. RAM and GPU, all turned up fine. The only thing I havent tried is uninstalling and reinstalling AFX which i want to leave for a last resort as I have no time! Also, I have CC and CC14 installed (just use cs6 more often because of plugins) and when I load the project into CC and scrub or render I get the same problem, again until I delete and rebuild Adjustment layer. I even collected and moved the project onto a mac laptop and it gets the same error!!
I apologize if I'm not using the correct terminology, I did in fact teach myself after effects, if that's what you mean. I've been using it for about 14-15 years, but I have found like many of the programs I use, Ill never learn all there is to know, and I would definitely defer to your judgement Dave as I have a great deal of respect for your experience and AE knowledge, having read many of your helpful posts in the past. (thank you, you've helped me before, and did not know it)
This is the first time I've encountered this particular error. Let me see if I can describe it better. The show I work for often requires me to blur out certain objects or anatomical parts for approval by standards and practices. Usually my workflow is to either manually, or with mocha AE track the offending area with a mask applied to an adjustment layer that has a box blur and a mosiac filter applied to it. The problem arose last week when I went back to a project created the week prior to add more blur to an existing comp. I started to adjust the blur and while scrubbing through timeline after effects crashed, giving me the following error <19665> AE.blitpipe <2> making new context. (or a variation of that, unfortunately, I didn't write down the initial error as at first I thought it was just an annomoly). When I reloaded the project I kept getting the same crash/error until I removed the adjustment layer and re tracked and blurred. I tried the same comp on a mac laptop and it got the error as well. I managed to get the render out in time and continued to work in after effects problem free until another blur project arose. this project had 10 shots. I followed my usual workflow and had finished all 10 comps and as going back through to tweak some masks when the error occurred on comp 4. same problem. also it seems as though whenever i reach the same frame range in the timeline is when it crashes, and its not always on the same frame, just in the same general area on the timeline. this happens sometimes during scrubbing, but always during render or RAM preview. I can open the original project where the error occurred and still get the same error in the same area along the timeline. Honestly, Im wondering if I have a corrupted DLL and just need to reinstall after Effects., but the question remains, if that IS the case, why would the same project give me the same errors in each version of after effects I own? (CS6, CC & CC2014) This is why I say corrupted project... not sure what else to call it?
And Ive gotten a variety of error messages during crash, I've gotten the :<19665> AE.blitpipe <2> making new context as well as <6896> <BEEp_InitSoundPB> <0> Vid rate ratios min, max: 1, 1. and <271636><DynamicLink> <5> c:/programfiles\adobe\adobe premiere...
also different faulted modules when I click on details, sometimes ADM.dll sometimes wintab32.dll.. not consistent at all. This doesn't happen evertime I apply a blur layer, its just seemed to occur when time was most precious and I really needed to get renders out! haha, well thats what it feels like anyway. my wor around is now to immediately delete the problem adjustment layer, retrack and blur, but I'm hoping to find an answer for this irritating puzzle. I hate not understanding why this is happening.
I appreciate the help on this. I will probably reinstall after effects or perhaps even windows once I find the time, but time is hard to come by.
Seth -
After Effects Crashes when trying to replace footage
I recently got a new PC and the new computer has drive letters assigned to removeable drives that used to point to where my files were stored. When I try to replace the footage, After Effects crashes and does not give me any option to send a crash report. I updated to 10.0.1.19 and updated my video card driver (which fixed a problem with OpenGL not registering), but it did not solve my issue. I can include the crash details here:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 10.0.1.19
Application Timestamp: 4c785da6
Fault Module Name: PIN.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4c785ba4
Exception Code: c000041d
Exception Offset: 00000000000635e5
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5bba
Additional Information 2: 5bbaf7cb0c739be4571392021e7dd7af
Additional Information 3: 9e45
Additional Information 4: 9e45001b5e81db08a7f5aec534b583fa
I can also offer the following information:
Windows 7 Professional 64-bit
Intel Core i7 860
ATI Radeon HD 5770 1024MB (latest driver installed)
1 TB Hard Drive
8GB DDR3 Memory
Any suggestions would be welcome.Thanks for the insight. "Performance of the external drives" was pretty close, I think.
I believe it was due to the fact that when I created the project, the files were located on an external drive "F". My new system designated drive "F" as one of the built-in card reader slots. AE did not want to replace the source from the card reader unless 1) there was a card in the slot and 2) the original file (or one with the same name at least) was on the card. I wasn't about to go through all that heartache and discontent (I was missing about 30 files, and the 1GB card was nowhere close to big enough to hold the 9GB of data), so I used the Disk Management utility to reassign the drive letters. Luckily I have a couple of external drives - one to assign to the source "F" drive and another to be the new target "M". There was some creative shuffling that had to happen to get the connections right, but it made AE happy.
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