After Effects Creative Cloud bug , URGENT!

ae does not appears in creative cloud (bug) and i cant download it , urgent!!

As Rick says, the most likely reason is that your operating system isn't a version that meets the requirements.
See the system requirements here:
http://www.adobe.com/products/aftereffects/tech-specs.html

Similar Messages

Hola me ayudan con este problema, es que descargue el Adobe After Effects Creative Cloud y no se instala, me aparece error 201

hola me ayudan con este problema, es que descargue el Adobe After Effects Creative Cloud y no se instala, me aparece error 201. ¿que debo hacer?

Nobody can tell you anything without proper system info or other technical details.
Mylenium

I click to download After Effects, Creative Cloud pops up and says it's up to date but I can't find it anywhere on my macbook?

I've searched my entire Mac and can not find After Effects anywhere. So I go to download it. When I click download, my Creative Cloud opens up and next to After Effects it says up to date.

So, I fixed my own problem. Anyone else having the same problem follow these steps, they helped me.
CC desktop lists applications as "Up to Date" when not installed

When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
Anyone have an idea of how to eliminate request to renew my subscription?
If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
Thanks,
Tim

Hi Tim ,
Please refer to the following link to cancel your subscription of Creative Cloud .
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution. I have had installed Photoshop CC Trial Version, but had to re-boot the system, so I lost the Software. After re-installing the Creative Cloud Desktop appeared just a White window. I tried to delete the file of OOBD in AppData but no reaction. It still appears as a clear window.

See if the following helps:
https://forums.adobe.com/thread/1249756

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
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After initiating creative cloud begins to install the programs near the end marks a mistake and put me error code 1

after initiating creative cloud begins to install the programs near the end marks a mistake and put me error code one can help me

Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium

Flash CC 2014 (1308) crashes immediately after launch (creative cloud)

Flash CC 2014 (1308) crashes immediately after launch (creative cloud)
Singning out and in again does not solve the problem.
Thanks for any help.
Slyrs66
Short version of the crash report:
Process:
Adobe Flash CC 2014 [1308]
Path:
/Applications/Adobe Flash CC 2014/Adobe Flash CC 2014.app/Contents/MacOS/Adobe Flash CC 2014
Identifier:
com.adobe.Adobe Flash CC 2014.application
Version:
14.0.0 (14.0.0.110)
Code Type:
X86-64 (Native)
Parent Process: launchd [661]
Responsible:
Adobe Flash CC 2014 [1308]
User ID:
501
Date/Time:
2014-07-26 10:29:32.313 +0200
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 9B82629F-E84E-F052-F41B-A706B2ABE22F
Sleep/Wake UUID: D850A1E0-2224-409C-915A-BC420034053E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
My hardware:
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Hello John T Smith & Mylenium,
I changed the rights in the folder /Users/[...me...]/Library/Preferences/Adobe
admin: read & write
user(me): read & write
system: read & write
everyone: read only
and inherited all rights to subfolders (small gear-wheel->preferences).
THIS WORKED!
Thank you both for your advice!
A.

Problems After Yearly Creative Cloud Membership Renewed

After my Creative Cloud membership renewed last week I have been unable to access the Adobe Software that is part of the Creative Cloud. The last message box I received asked for a serial number. How can I get that information so that I can againuse the software? I thought my membership automatically renewing meant my usage of Adobe products would not be interrupted.

Did you pay for your renewal, and does that show on your Adobe account page?
https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

After todays creative cloud 2014 updates, Lightroom will not launch

after todays creative cloud 2014 updates, my Lightroom will not launch.

Lightroom was working perfectly well just prior to running the CC updates. Mac OS 10.93
From the console:
6/18/14 3:51:13.407 PM com.apple.IconServicesAgent[228]: Icon filename entry missing from bundle info dictionary for bundle at URL: file:///System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCService s/com.apple.internetaccounts.xpc/
6/18/14 3:51:23.947 PM System Events[605]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
6/18/14 3:52:34.546 PM Adobe Photoshop Lightroom 5[625]: Cannot add package named WFOzClientTests Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit !! Did you remember to add a copy frameworks step to your project?
Hope this helps to figure out the problem.

After clicking creative cloud setup, desktop is downloading and installing, then stops. What to do?

after clicking creative cloud setup, desktop-application is downloading and installing, then stops. What to do?

moved from Adobe Creative Cloud to Creative Cloud Download & Install

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

If, after using Creative Cloud, I decide to purchase the software, will my work be transferred over?

Hi Stephanie,
You can definitely transfer your work as right now with a trial account you only have 2GB cloud storage space which would increase to 20GB with a license for the same.
Regards,
Sheena

After update, Creative Cloud window empty

after update, Creative Cloud window empty

Hi natzoo1964,
Please follow the mentioned steps:
Windows:
C/Users/User Name/AppData/Local/Adobe/OOBE/opm.db and delete it.
Mac:
~/Library/Application Support/Adobe/OOBE/opm.db and trash it. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
Launch CC desktop and try to sign in.
Regards,
Romit Sinha

Creative Cloud - BUG Changing Installation Directory for Apps

I searched and could only find this similar post here
http://forums.adobe.com/message/5498967#5498967
Which stated the issue I am experiencing. In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C. Regardless of the change in preferences the applications were still installing to my C drive. I tried restarting and reinstalling and nothing seemed to work.
Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)
ANYWAY
As I am waiting for the transfer (Over 120gbs takes a while) I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this. Guess What? It installed to my D drive!!!
This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted. However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious. Has anyone else had this issue and did you find a solution? Thanks.
P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

ADOBE WILL TRY TO DELETE YOUR LEGACY APPS!!!! Do NOT let them! They could put you out of business! Here is a tech support transcript, see for yourselves:
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
info: Your chat transcript will be sent to dixxx.net at the end of your chat.
Vipin: It will be affected.
ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
Vipin: We need to remove all the Adobe apps installed on your computer.
Vipin: Is that okay.
Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
Then after TECH NO SUPPORT, CSRs try to 'handle' me:
If you do decide to cancel, we can refund your subscription.
If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.
Please let me know which you would like to do.
Thanks,
Britt
Like · Reply · 35 mins
ADOBE CUSTOMER:You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?
Adobe Creative Cloud Hi ADOBE CUSTOMER:
We value all our customers and would love to help resolve your issue. Would you like to arrange a callback with tech support? I can make sure the technician is a senior staff member that can offer more troubleshooting solutions. Let me know if you would like to schedule this, and what a suitable time would be.
Thanks,
Britt
Like · Reply · 19 mins
Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html
-Britt
Like · Reply · 18 mins
ADOBE CUSTOMER: You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!
Like · Reply · 6 mins
ADOBE CUSTOMER: I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.
Like · Reply · 2 mins
Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.
Thanks,
Britt
Like · Reply · 7 mins
ADOBE CUSTOMER: The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you.
You say,"We value all our customers." Again, clearly NO ONE from the BOD has taught you that if you take care of the customer, then the customer will take care of adobe.
You guys and gals have essentially asked for a fight, and a fight you shall have. good night.

Trying to launch Lightroom after purchasing Creative Cloud

My son and I did trials of Lightroom and After Effects. I purchased Creative Cloud. I Downloaded the Adobe Applications Manager after I logged into MY account. The Adobe App Manager shows my sons name and Lightroom is not in the line up. I try to launch Lightroom from my applications (it is there from the trial) and it asks for a Serial Number, which I don't have. Please help me launch lightroom and help me understand why my sons name appears and why Lightroom isn't in line-up!
THANKS SO MUCH!

Please remove the copy of Photoshop Lightroom you currently have installed. If you are using Windows then you will want to utilize the uninstaller in Programs & Features.
Once Lightroom has been removed you should then be able to download and install Lightroom from the Adobe Application Manager. You will need to be signed into AAM with the Adobe ID tied to your subscription for Lightroom to be visible as an option.

After Effects Creative Cloud bug , URGENT!

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