After Effects (CS6 11.0) on a new Mac

Trying to launch After Effects (CS6 11.0) on a new Mac with system 10.9.5   - -  Error Message reads: 'You can't use this version of After Effects with this version of OSX'  - What should I do?
Any suggestions/help would be greatly appreciated!

As Szalam says, install the updates:
http://adobe.ly/AE_CC_1201_Mavericks

Similar Messages

  • Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air

    Hi everybody,
    I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
    I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
    "The installer could not initialize. Download the Adobe Support Advisor."
    There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
    I've tried this many times, but every time being a failure.
    EtreCheck version: 2.1.8 (121)
    Report generated 19 de abril de 2015 16:29:58 BRT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Air (13-inch, Mid 2013) (Technical Specifications)
        MacBook Air - model: MacBookAir6,2
        1 1.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Not upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n/ac
        Battery Health: Normal - Cycle count 93
    Video Information: ℹ️
        Intel HD Graphics 5000
            Color LCD 1440 x 900
    System Software: ℹ️
        OS X 10.10.3 (14D131) - Time since boot: 0:0:38
    Disk Information: ℹ️
        APPLE SSD SD0128F disk0 : (121,33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) /  [Startup]: 120.10 GB (11.53 GB free) (Low!)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /Library/Application Support/Avast/components/fileshield/unsigned
        [loaded]    com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
            /Library/Application Support/Avast/components/proxy/unsigned
        [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
            /Library/Application Support/VirtualBox
        [loaded]    org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
        [loaded]    org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [running]    com.avast.update-agent.plist [Click for support]
        [loaded]    com.avast.userinit.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.avast.init.plist [Click for support]
        [loaded]    com.avast.uninstall.plist [Click for support]
        [loaded]    com.avast.update.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [not loaded]    org.virtualbox.startup.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.avast.home.userinit.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Aplicativo  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Aplicativo  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        npsf_cef: Version: sf 3.3.2.1 [Click for support]
    Safari Extensions: ℹ️
        Avast Online Security
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
        Destinations:
            HD Hayra [Local]
            Total size: 499.75 GB
            Total number of backups: 3
            Oldest backup: 2014-09-04 21:52:41 +0000
            Last backup: 2015-01-18 03:21:42 +0000
            Size of backup disk: Excellent
                Backup size 499.75 GB > (Disk size 120.10 GB X 3)
    Top Processes by CPU: ℹ️
            31%    com.avast.daemon
            17%    lsregister
             5%    identityservicesd
             3%    WindowServer
             2%    coreservicesd
    Top Processes by Memory: ℹ️
        147 MB    com.avast.daemon
        103 MB    Spotlight
        77 MB    Dropbox
        73 MB    ocspd
        60 MB    com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
        352 MB    Free RAM
        1.84 GB    Active RAM
        1.47 GB    Inactive RAM
        628 MB    Wired RAM
        1.96 GB    Page-ins
        12 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 19, 2015, 04:27:45 PM    Self test - passed
        Apr 19, 2015, 02:41:40 PM    /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
        Apr 17, 2015, 12:00:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
        Apr 16, 2015, 11:59:35 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
        Apr 16, 2015, 11:01:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
        Apr 16, 2015, 09:39:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras h

    Hi Thomas,
    Kindly try the below mentioned link.
    Error: "Installer failed to initialize" | Windows
    Thanks,
    Atul Saini

  • WHY AFTER EFFECTS STILLS SO SLOW IN THE NEW MAC PRO?

    I have the new mac pro with this settings:
    3 GHz 8-Core Intel Xeon E5
    64 GB 1867 MHz DDR3 ECC
    AMD FirePro D700 6144 MB
    Software OS X 10.9.2
    And the AE performs slower than in my old mac pro. I have set the preferences as seen on all those tutorials on this site, I have an SSD external disc for cache files, memory and multiprocessing settings correctly...and previews are very very slow, and I can not even render a single comp without waiting 10 minutes. I am very disappointed and frustrated with this situation...
    Am I missing something?

    I don't understand why it's even up to the user to figure out what settings are best.  Isn't the application in a vastly superior position to know what its resource constraints are at any given moment?  Instead I have to try rendering a couple of comps, kill the render, fix the render queue since AE STILL doesn't offer a graceful way to quit and resume renders.
    I have to say that one of the attributes of AE that consistently disappoints me is multiprocessing and its accompanying memory management policies.  I regularly produce hundreds of network graphics at a go, and I can never reap any benefit from multiprocessing, because AE has to load the entire project into each core, instead of just loading the comps it needs to render at any given time.  Similarly, a project that requires 400 heavily-automated versions (a regular occurrence for some of my Latin America clients, where graphics have to be versioned for multiple feeds and languages) can simply choke AE.  If it could load this stuff into memory on-the-fly (or at least offload some of it when memory gets tight), this wouldn't be a problem, and I sincerely doubt the performance would be worse than it is now.  This is on a previous-gen Mac Pro with 48 GB RAM, so, while not strictly state-of-the-art, it's no slouch.
    Heck, even opening some of these projects just to browse their contents is a painful 30-minute process, as AE apparently has to not only load everything into memory before I can even do anything, but, judging by how it hangs for many minutes at  99% on the progress bar, it also seems to be evaluating all the expressions in all the hundreds of comps (presumably so it can render the project thumbnails).  And yes, I've tried splitting the projects up, but this leads to its own complications, particularly when revisions come in a week or two later.
    I don't want any of this to sound overly negative, since I know AE has a small team and this sort of stuff isn't trivial to implement.  I do appreciate this application and all it does, particularly for me creatively and professionally.  I just get a bit tired of seeing new releases come every year and this stuff seems to go unaddressed.

  • Nvidia quadro 4000 for mac and os 10.6.8 on After Effects CS6 (11.0.2) Cuda don't work

    Hi,
    We bought an Nvidia Quadro 4000 for Mac for use RayTrace on After Effects CS6 (11.0.2) with our Mac Pro 5.1 on OS 10.6.8.
    And the Mac lost the Cuda driver when we restart it.
    We use the Nvidia driver 256.02.25f01 for Mac Os 10.6.8 and we made test on different Cuda driver (4.1.25, 4.2.10, 5.0.37 and 5.0.47).
    When we install Cuda driver and start directly After Effects 11.0.2 it’s works (after effects see the GPU processor).
    But when we restart the Mac and try to launch After Effects, AE doesn’t see GPU processor and ask to install Cuda driver 4.0 or later.
    Do you know this problem ?
    Do you have a solution ?
    Thanks.
    And sorry for my English !

    Hi All,
    I'm having the exact same problem on 10.6.8 with a brand new Quadro 4000.  My CUDA preferences are up to date, but After Effects CS6 is not seeing the card.
    GPUSniffer gives me some really weird results, which I've included.  Of particular note there is a repeated "just leaking" message, an "invalid drawable" and "Did not find any devices that support GPU computation."
    Anyone have a fix for this?  We just dropped a lot of money on this card so I could squeeze some more life out of this workstation (Mac Pro 4,1 dual quad 2.66 with 12GB RAM).
    Last login: Fri May 31 10:20:47 on console
    edit-e-room-20:~ johnlee$ /Applications/Adobe\ Premiere\ Pro\ CS6/Adobe\ Premiere\ Pro\ CS6.app/Contents/GPUSniffer.app/Contents/MacOS/GPUSniffer
    --- OpenGL Info ---
    2013-05-31 10:28:52.456 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x1046095a0 of class NSCFString autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.458 GPUSniffer[71708:903] invalid drawable
    Vendor: NVIDIA Corporation
    Renderer: NVIDIA Quadro 4000 OpenGL Engine
    OpenGL Version: 2.1 NVIDIA-1.6.37
    GLSL Version: 1.20
    Monitors: 2
    Monitor 0 properties -
       Size: (0, 0, 2560, 1600)
       Max texture size: 16384
       Supports non-power of two: 1
       Shaders 444: 1
       Shaders 422: 1
       Shaders 420: 1
    2013-05-31 10:28:52.467 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411d900 of class NSCFString autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.467 GPUSniffer[71708:903] invalid drawable
    Monitor 1 properties -
       Size: (2560, 0, 1600, 1200)
       Max texture size: 16384
       Supports non-power of two: 1
       Shaders 444: 1
       Shaders 422: 1
       Shaders 420: 1
    --- GPU Computation Info ---
    Did not find any devices that support GPU computation.
    2013-05-31 10:28:52.471 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x1041234d0 of class NSCFArray autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.471 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x1041236a0 of class NSCFArray autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.471 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411c030 of class NSView autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.471 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411c030 of class NSView autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.472 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411b000 of class NSCFArray autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.472 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x104110e00 of class NSCFArray autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.472 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411ccc0 of class NSView autoreleased with no pool in place - just leaking
    2013-05-31 10:28:52.473 GPUSniffer[71708:903] *** __NSAutoreleaseNoPool(): Object 0x10411ccc0 of class NSView autoreleased with no pool in place - just leaking
    edit-e-room-20:~ johnlee$

  • Adobe After Effects CS6 - how to uninstall/reinstall or transfer license to a new computer

         My old computer has crashed, and so I built a new one recently. I have been installing all the applications for it, downloading files, so on and so forth. I recently insterted one of the hardrives from my old computer, and was able to see the files I had from my old computer. All of my adobe applications are on there, and I can see them, however; I cannot use them, which is okay, since most of them were free applications that I could download from the website. But Adobe After Effects CS6, which is the application I really need, does not open it; instead, it reads: "Configuration Error: Please uninstall and reinstall the product. Error: 16". I bought the CD for After Effects last summer, but I cannot find it anywhere. I heard you don't need the CD to transfer the license to a new computer, but I can't figure out how to do this.
    Any help would be greatly appreciated, since after building my computer, I have absolutely no funds nor interest to buy another After Effects CD.
    Thanks,
    John W. King
    Other information:
    -OS: Windows 7 SP1

    You must have the activation number provided when you purchased your CS6 product. If you don't, find proof of purchase (a receipt or credit card statement) and call Adobe Support.
    Download your CS6 product here:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Install it and activate with your activation code.

  • After Effects cs6 crashs on almost everything after new install

    Hi,
    I bought a new SSD to install Windows 7 64 bit and the software I'm used to working with on. After that install After Effect crashes as soon as I import a file. I've read other treads about the temp file paths but there all at %USERPROFILE%\AppData\Local\Tem I've haven't changed any settings.
    Please if anyone can help!

    While I was updating the update manager said I need to close the ''Dynamic Link Media Server'' or something like that while the update manager was the only programm that was running, could something be going wrong there? Are there known problems with the dynamic link media server''?
    What version of After Effects? Include the minor version number (e.g., After Effects CS5.5 with the 10.5.1 update).
    After Effects cs6 with lastest update
    Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
    Yes
    What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
    Windows 7 64 bit, fresh install with servcice pack 1
    What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
    Every type of footage I import
    If you are getting error message(s), what is the full text of the error message(s)?
    It just shuts dows
    What were you doing when the problem occurred?
    Importing footage
    Has this ever worked before?
    Yes, before the install
    What other software are you running?
    Nothing
    Do you have any third-party effects or codecs installed?
    No, I did install new catalyst drivers for vga
    Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected.
    Amd 4x 3000, 8gig, radeon 6450, one ssd
    Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?
    No
    Are you using OpenGL features in After Effects?
    No
    Does the problem only happen with your final output, RAM preview, or both?
    I don´t get there
    Are you using Render Multiple Frames Simultaneously multiprocessing?
    No
    What is the exact sequence of steps that you are taking?
    New install, both Windows and Ae, new vga drivers.

  • Will After Effects CS6 support the new EVGA GeForce GTX 680 for Mac?

    With this new graphics card out will Adobe/Mac OS X add support for it in AE CS6 for excellerated graphics and ray traced 3D? Also, will Adobe bring back live 3D from Photoshop to AE?

    Sorry, should have been more specific. I was referring to this desktop card the Gforce GTX 680 (mac edition) http://www.evga.com/articles/00730/. I just saw a recent article about its release but not sure how long it has been out and not sure what evga is. I'm in the learning phase of all the ins and outs of graphics card compatibility and the manufactures intent. I'm curious about inserting it into my Mac Pro 2010 and getting improved performance along with accelerating my processing in After Effects CS6 since it has an ATI card with no CUDA architecture. Want to beef my RAM too. So I'm wondering if this card is A. Compatible with my machine/OS and B. If Adobe will add it to its list of supported CUDA cards. Again, not sure if this is an Adobe thing or an OS thing, I heard on some tutorial video that Mac OS is part of the issue. I am aware of the current state of limbo Mac Pro users are in with Apple's hiatus from a major update to this line. But even with a major new release my employer won't be in the market for that kind of investment which sucks because I'd like to move to thunderbolt for my video storage. Personally, I'm investing in a MBP with the 650M card which I've done tests with and it beats my Mac Pro with having CUDA. As for 3D layers from Photoshop to AE it is just kind of makes sense as well as being a price point issue. If you can draw and create 3D objects in PS why not be able to animate them in AE? Just like being able to animate AI and PS layers, it should be one big happy Adobe family, no? Why pay for Cinema 4D if I don't need it for everyday advanced 3D work? I do however love the Element plug-in from Video Co-pilot and it works great so that is my solution for now, then 4D if I get into more advanced custom 3D. But still you should be able to make 3D objects in PS and bring them in to AE, it just makes sense.
    Thank you for your time!
    Mac Pro mid 2010
    2x2.66 6-core Intel Xeon
    16GB RAM
    ATI Radeon HD 5870 1gig
    OSX 10.8.3

  • Trouble installing After Effects cs6 on my new Yosemite system.

    I then attempted to install all the software from my old computer. Installed Entire cs6 suite, after effects is greyed out.
    When i tried to open, i received an error " You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X. You have “Adobe After Effects CS6” 11.0. "
    I then read online that there was fix by updating to After Effects to 11.4. Due to the fact that i cant open program to update from within i downloaded update and tried to install via the installer. I acts like it it will start even giving a timeline of how long it will take then closes and says update failed.
    It then says you can look at error log, when i do it says  " Adobe After Effects CS6 (11.0.4) update Update is not applicable. Error Code: U44M2P28 ".
    Anyone knows how i can fix this issue and get after effects working? Thanks in advance

    There have been a few people having problems getting updates and a few different solutions. It all depends on what's messed up on your machine.
    It could be as simple as fixing permissions: fixing permissions problem that impedes start of Adobe applications
    Somewhat advanced, but it worked for somebody: Unable to upgrade to 11.0.1 for AE CS6
    You may have to defeat a daemon... Newly installed After Effects CS6 won't launch.
    One solution for a different OS and AE version, but might solve it: Mavericks and AE 12.0/12.1/12.2

  • After Effects CS6 error: RAM Preview needs 2 or more frames to playback - any ideas please?

    Hi everyone,
    I'm running After Effects CS6 (11.0.4.2) on a MacBook Pro 2.8Ghz with 16GB RAM (Mac OS 10.9.4)
    As a test, I created a 3 and a half minute Sequence in Adobe Premiere CS6, and then imported this into After Effects CS6, and placed it on the AE timeline.
    This footage involves a couple of 1920x1080p footage movies, some psds and a large number of JPGs exported from two videos arranged as a sequence in two layers in Premiere, one on top of the other. So all in all for a Premiere / After Effects file I'd say it's reasonably heavy.
    I then did a RAM Preview with Multiprocessing switched off - the 3 and a half minute sequence loaded into RAM, taking about 1min 30seconds, and played back in realtime at 25fps. This worked fine with 3,4,5 and 6 GB RAM available to other applications in the Memory Preferences. All things considered I think this is quite good. I can make changes, reclick the RAM Preview icon and my changes load into RAM and it previews ok.
    My only 'complaint' is how long the RAM Preview takes to load up the whole thing.
    I've been reading up on Multiprocessing and decided to try this to see if I can speed up the time it takes my RAM Preview to load up.
    So I looked at some recommendations from Adobe and read information on various forums including this one.
    My settings in the Memory Preferences are currently
    • 6GB reserved for other applications
    • Reduce cache size when system is low on memory - unticked
    • After Effects Multiprocessing - ticked
    • Installed CPUs (processor cores) - 8
    • CPUs reserved for other applications - 6
    • RAM allocation per background CPU - 3GB
    • Actual CPUs that will be used - 2
    This combination takes about 25 seconds to load up my 3 and a half minute sequence which I thought was pretty amazing.
    I then pressed the stop button and then the play button - so now just playing the sequence briefly.
    And also added a new layer - into the timeline - just a simple shape.
    Then I tried a RAM Preview again.
    I found I could load up part of the sequence but not load the whole thing into RAM.
    I kept trying to get a RAM Preview and got this message
    "After Effects error: RAM Preview needs 2 or more frames to playback" which seems to prevent RAM Preview from working.
    Eventually I quit and restarted After Effects and the problem went away temporarily and then came back when I tried again.
    I tried various changes to the Memory Preferences - trying 3GB available for other applications. This gave 13GB of my 16GB RAM to After Effects.
    This made it take slightly longer for the After Effects error to appear but it still appeared.
    I tried ticking Reduce Cache size in the Memory Prefs  - the After Effects error still appeared, so having read this is supposed to make the issue better I now leave it untucked, but as far as I can see ticked or untucked, it makes no difference, the problem remains.
    I've since tried -
    Making 2,3,4,5 and 6 CPUs available for other applications.
    Changing the Background RAM allocation per background CPU to 0.75GB, 1GB, 1.5GB, 2GB and 3GB
    Lots of combinations.
    But in the end, I always get the "After Effects error: RAM Preview needs 2 or more frames to playback" error.
    It might take less or more time for the message to show up, depending on the combination of settings, but in the end I always got the same message appearing.
    And I notice that I can RAM Preview less and less of the timeline. i.e. it becomes more blue than it does green and will load in only a small section of the timeline as opposed to the whole thing.
    Reading further, I tried Edit > Purge > Image Cache and Edit > Purge > All Memory but still get the error message.
    I also tried ensuring there were no other applications running e.g. Safari or Chrome or Firefox. And certainly not Photoshop or Premiere etc.
    Reading even further, I tried two Memory management applications - 'Memory Clean' and 'Purge.'
    Neither has had any effect - the After Effects error still appears.
    Then I went back into the Memory and Multiprocessing Preferences.
    I unticked Render Multiple Frames Simultaneously. And now the RAM Preview loads the whole 3 and half minute sequence in entirety, taking about 1 and half minutes to do so. It's working as perfectly as if I'd just quit and re-opened the application.
    Then I went back into the Memory and Multiprocessing Preferences.
    I reticked Render Multiple Frames Simultaneously.
    The chose Edit > Purge > All
    And tried a RAM Preview again. It loaded up in 25 seconds, but then, as previously, the error message came.
    I tried Edit > Purge All - no effect.
    And I tried going into the Media and Disk Cache Preferences and clicked Empty Disk Cache - still the problem remains.
    I understand from my reading that After Effects CS6 11.0.2 was intended to fix this issue but I'm on 11.0.4 and as far as I can tell, I still have it - assuming it's the same thing.
    As far as I can see, not using Multiprocessing allows me to work without these errors but take a bit longer to load the RAM Preview.
    However I'd like to be able to use Multiprocessing as it seems it can potentially speeds things up quite a lot. I realise I could just not use it and AE would work, but I'd rather be able to make use of a feature of the software if possible, especially if it will speed things up and make optimum use of the my computer's hardware.
    I've downloaded a trial copy of After Effects CC 2014. I'm still testing it but as far as I can see the RAM Preview error appears in this version of AE as well, but can take bit longer to show up in my experience.
    Thanks everyone - if anyone has any thoughts or advice I'd appreciate hearing your opinions.
    Kind regards,
    John

    You need to have much more RAM reserved for other applications and more CPUs reserved for other applications. Your current settings are crippling your performance.
    Read these:
    https://blogs.adobe.com/aftereffects/2009/12/performance-tip-dont-starve-yo.html
    http://blogs.adobe.com/aftereffects/2010/03/performance-tip-dont-oversched.html
    After you have adjusted your settings according to the recommendations on those pages, restart your computer and try again.

  • After Effects CS6 Crashes Upon Opening

    Here is the problem:
    I have After Effects CS6, and it and other creative suite programs have been working just fine, until recently. This just started a few days ago after every time I open After Effects to start a project it immediately closes and I receive this screen. I don't even make it to a project panel.
    under the view problem details it reads:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: AfterFX.exe
      Application Version: 11.0.0.378
      Application Timestamp: 4f6d63ab
      Fault Module Name: ole32.dll
      Fault Module Version: 6.1.7601.17514
      Fault Module Timestamp: 4ce7c92c
      Exception Code: c0000005
      Exception Offset: 000000000001022a
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: ea97
      Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725
      Additional Information 3: dd88
      Additional Information 4: dd88d2dea5f801ce78614a15e5184439
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    I have tried to "check online for a solution and close the program" but not results come of it.
    Potential source of problem : I was uploading a Camera Raw sequence into AE when it decided to stop responding. Upon trying everything to revive the program I had to force quit. Since then the program has been acting funky on me.I was able to open AE successfully twice by right clicking the AE icon in my bar then selecting a specific project from the pop up menu.
    But since then, this quick fix no longer works I have uninstalled the program once, then re-installed the program, upon which it worked for 2 days, then stopped working and here I am. My exact steps when trying to open the program are 1. turn the computer on 2. click on the AE icon in my taskbar 3.Error screen
    Here are my system specs:
    I have done all of the recent updates available
    If there is anymore information I need to provide please let me know. There is no other third-party hardware or related items on this computer.
    thanks in advance

    So I updated After Effects, It all seemed to be working just fine. And then a day ago it started doing the same thing. I have updated everything for the computer and on AE. Any idea how to fix it? If it is the caches, trash, etc.. how do I deal with this problem?
    New problem signature reads as follows:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: AfterFX.exe
      Application Version: 11.0.4.2
      Application Timestamp: 52886341
      Fault Module Name: ole32.dll
      Fault Module Version: 6.1.7601.17514
      Fault Module Timestamp: 4ce7c92c
      Exception Code: c0000005
      Exception Offset: 000000000001022a
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: ea97
      Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725
      Additional Information 3: dd88
      Additional Information 4: dd88d2dea5f801ce78614a15e5184439

  • How to buy after effects CS6 individually as a student

    Dear forum members,
    I'm a student advertisement design and I often need to make videos I find easiest to do with After Effects.
    At first, when I had to make a video, I used the trial version. But now I have to make a new video for my portfolio and I need After effects CS6 but I can't find it individually without having to buy the whole package of Creative Cloud or as a Individual (but that is to costy as I don't have so much money since I'm still studying).
    I've heard it's no longer possible to buy it separately, but is there absolutely another way?
    I've already bought A Creative Suites package for students in my first year, when I heard about the Creative Cloud version when I was in my second year. Now I'm in my third so for the 2 year I have left, I don't feel like buying the whole package of Creative Cloud, just for After Effects. Is there a way I can get it - legally - at a student discount as an individual program? I don't want to feel like I've wasted my money by buying Creative Suite 6 at first, when I could have had everything at the price of the Creative Cloud only.
    Many thanks in advance

    As far as I know, the Education program does NOT provide for buying just one program
    CS6 Education https://forums.adobe.com/thread/1585740

  • Error when Opening After Effects CS6 Trial

    Hey, When I go to open After Effects CS6 Trial I get an error saying "After Effects error: Crash in progress. Last logged message was: <956> <ae.blitpie> <2> Making New Context" and then I click ok and it says "After Effects can't continue: sorry, After Effects has crashed. For After Effects Help and Support, go to http://www.adobe.com/go/learn_ae_support. If you still can't resolve the issue, please contact Adobe Technical Support (2). (0 :: 42)" any help would be possible
    Specs: Windows 7(64bit), I5 3330p, Asrock z75 motherboard, sapphire radeon 7850 1gb graphics card, 8gb ram.

    is (or, has this been) http://www.redgiant.com/products/all/magic-bullet-suite/ installed on your computer?
    what's your quicktime version?
    are you using default video card settings?  (if no, try using default)
    and google:  "After Effects error: Crash in progress" ae.blitpipe
    to see a range of causes and solutions.

  • Adobe After Effects CS6 takes FOREVER to lock existing frames before rendering

    My After Effects CS6 locks up for 3 minutes "Locking Existing Frames" before it even begins to start rendering, every time I need to preview anything - even at the lowest possible quality.
    The render goes perfectly normal - it is not the rendering that is the problem - it is the "Locking Existing Frames" process BEFORE rendering that freezes up my computer for 3 minutes, and ruining my life.
    I am using Adobe After Effects CS6 on a Mac Book Pro with a 2.9 GHz Core i7 processor (2 cores) and 8 GB of RAM.
    Please help me understand what is happening when it is "Locking Existing Frames," and what some solutions could be to reduce the amount of time it takes to do this.
    ALSO: I have scoured the Web for hours looking for the answer to this problem, and to this point it has never been solved.  If you can solve this issue, Adobe should give you a promotion and $1 million.

    Hi Rick and Greg,
    Thanks for the quick responses.  Below are all the details to all your questions.  Also - just to emphasize again - my rendering goes super awesomely fast.  It is not the rendering.  It is the "Locking Existing Frames" process before the rendering that is ruining my life.
    FREE MEMORY:
    This is brand new Mac Book Pro with hardly anything stored on it.
    The 8 GB of RAM is split into 2 memory slots, each with 4GB of RAM
    3RD-PARTY CODECS:
    I am not aware of any third-party codecs in this system.  I imported some fonts (ITC Franklin Gothic) and some video files (see below), but I am not aware of any third-party codec installed on this system.
    DISC CACHE:
    My Disc Cache is enabled
    My maximum disc cache size is 69 GB
    I do not have a seperate "fast hard drive" or "SSD" seperate from my main hard drive, where I store my footage.
    MPEG SOURCE FILES:
    If by source files, you're asking about the video files I imported:
    2 MP4s (5 sec. each)
    3 QuickTime .mov (3 sec. each)
    1 Audio-only FLV. (2 minute background music throughout video; used to be a Premiere working file)
    MULTIPROCESSING
    Turned off, but still locks up forever before rendering.
    ADDITIONAL FUN FACTS:
    Here are some additional observations that might help:
    It doesn't just take a long time to start rendering; it freezes my entire computer for the duration of the "Locking Existing Frames" process - putting my entire life on hold for 3 minutes, every time I need to preview a minor detail... It's a nightmare.
    The video is 1 min. 45 sec. long so far, and has 15 sec. to go.
    The video is comprised of 99 percent motion graphics, and 1 percent actual footage (Occupy Wall Street hates my footage)
    The complexity in this video is that there are a lot of compositions inside of compositions inside of compositions, but even when I go to the very beginning of the first comp - where the only animation is a line being drawn with the "Stroke" effect - it still takes 3 minutes to "Lock Existing Frames."
    Again... The rendering goes super fast after the "Locking Existing Frames" process.  The problem is NOT with the rendering.  The problem is the "Locking Existing Frames" process BEFORE the rendering starts.
    This is my job and I can't do efficiently until I solve this problem, so I will be very responsive until we can identify the issue.
    Thanks again for all your helpful responses!

  • Can't open After Effects (version 11.0.2) in New iMac (OSX Version 10.9.4)

    Just bought new iMac (OSX Version 10.9.4) and downloaded After Effects (version 11.0.2). On opening After effects I received the message 'You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X.' After googIe ing it, I then downloaded the After Effects 11.0.2 update. I then re-started my computer, but after effects still gives the original message 'You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X.' Please help! :-)

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5696&fileID=5715
    Go to this website and download the latest After Effects CS6 (11.0.4)

  • Audio problem in Adobe After Effects CS6

    When ever i import a clip into adobe after effects cs6 the program does not read my clips audio i know how to ram preview its just the program doesnt read the audio what so ever but when i preview the clip on my desktop using windows media player it works fine and you can here the audio. My clips are recorded by my HDPVR Haupauge and it records in m2ts file someone please help me this is a serious problem with this program

    Hi,
    When you installed the full version, DId it install "Over" the existing one, or is it seen as a new installation (Sorry, I have never re-installed AE, so I am not sure of the way it works) - but coming from an IT background, sometimes installing a bought version, will overwrite all user settings that were set up in the trial.
    In other words, recheck all the program user properties and audio check boxes to make sure the re-installation did not reset something to "off".
    There are a few Audio discussions going around today, check the forum and give them a quick read to get a reminder of where all the possible Adio "on/off" switches are hidden.
    Hope that helps
    Pierre

Maybe you are looking for