After Effects CS6 no longer supported?
I just finished a chat with a customer service representative.
I own a perpetual license of Adobe Production Premium CS6 that I've been using for a while. Then I made the HUGE mistake to move to CC and try it out. My subscription has ended and I decided to move back to CS6 (took me forever to convert all my files to CS6 compatible though...). All my apps are working really good... Except of After Effects.
Every time I open the program it opens a window message that reads:
RENEW YOUR SUBSCRIPTION
Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted...
The customer service representative told me that I do have to renew my subscription or buy a new license... is that for real?
So in the end... even if I own a perpetual licence for a lot of the programs I use on my everyday life (Premiere, Photoshop, Illustrator and After Effects) I still need to pay rent to be able to use After Effects? Can somebody please give me an answer? I'll greatly appreciate this.
Unless your license was acquired as part of some special educational or other similar arrangement, if you paid full price directly for the license you should still retain the license and the ability to make full use of it. You might try contacting Adobe support again to get clarification.
Similar Messages
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After Effects CS6 super long render times.
I am trying to render multiple 30 second long compositions and the renders are reaching over 5 hours each. There is nothing special in any of the compositions. I have rendered these same compositions in the past with minor changes in AE CS5 and they finished in seconds using the Open GL renderer. I understand CS6 uses a different engine for rendering. I have ensured my video card is in the supported list (added it), and ray tracing is set to the GPU. I triple checked all the drivers and everything is up to date. I have tried every combination of settings I can think of with no results. Help!
System Specs:
i7-3930K
GTX 770
32gb ram
Windows 7 64bitFive hours is not an unusual render time for a 30-second composition, depending on the details of the composition.
See this page for resources about making After Effects work faster: http://adobe.ly/eV2zE7 -
After Effects CS6 no longer works now I've installed Yosemite.
Hi since installing Yosemite on my 3.5 GHz 6-Core Intel Xeon E5 Late 2013 Mac Pro with 16 GB of Ram. I crashes on start up. I reinstalled and then updated to 11.0.4 and it still crashes although I think the error has changed. When I restart I get the error:
Last log message was: <140735270892288> <DynamicLink> <5> /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
This is a big problem as After Effects is key to my business and right now I cannot use it.
Please can you help?
Leigh EmmersonSounds like the typical issue with an updated Mac OSX. Permissions! Follow this: fixing permissions problem that impedes start of Adobe applications
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After Effects CS6 no longer reads my XDCam files
I own a Sony PMW-EX1. Everything was working fine until recently. I tried to use Dynamic Link from Premiere to After Effects and I get the following error, "After Effects error: file '132_2250_01.MP4' cannot be imported - this 'MooV' file is damaged or unsupported" and all I see where my footage is supposed to be is color bars. I tried to direct import it as well with no luck. Does anyone know what is going on?
Something busted up your system's CoDecs. Reinstall the program after running the Creative Suite Cleaner Tool, get rid of any rubbish CoDec packs, reinstall Quicktime.
Mylenium -
Will After Effects CS6 support the new EVGA GeForce GTX 680 for Mac?
With this new graphics card out will Adobe/Mac OS X add support for it in AE CS6 for excellerated graphics and ray traced 3D? Also, will Adobe bring back live 3D from Photoshop to AE?
Sorry, should have been more specific. I was referring to this desktop card the Gforce GTX 680 (mac edition) http://www.evga.com/articles/00730/. I just saw a recent article about its release but not sure how long it has been out and not sure what evga is. I'm in the learning phase of all the ins and outs of graphics card compatibility and the manufactures intent. I'm curious about inserting it into my Mac Pro 2010 and getting improved performance along with accelerating my processing in After Effects CS6 since it has an ATI card with no CUDA architecture. Want to beef my RAM too. So I'm wondering if this card is A. Compatible with my machine/OS and B. If Adobe will add it to its list of supported CUDA cards. Again, not sure if this is an Adobe thing or an OS thing, I heard on some tutorial video that Mac OS is part of the issue. I am aware of the current state of limbo Mac Pro users are in with Apple's hiatus from a major update to this line. But even with a major new release my employer won't be in the market for that kind of investment which sucks because I'd like to move to thunderbolt for my video storage. Personally, I'm investing in a MBP with the 650M card which I've done tests with and it beats my Mac Pro with having CUDA. As for 3D layers from Photoshop to AE it is just kind of makes sense as well as being a price point issue. If you can draw and create 3D objects in PS why not be able to animate them in AE? Just like being able to animate AI and PS layers, it should be one big happy Adobe family, no? Why pay for Cinema 4D if I don't need it for everyday advanced 3D work? I do however love the Element plug-in from Video Co-pilot and it works great so that is my solution for now, then 4D if I get into more advanced custom 3D. But still you should be able to make 3D objects in PS and bring them in to AE, it just makes sense.
Thank you for your time!
Mac Pro mid 2010
2x2.66 6-core Intel Xeon
16GB RAM
ATI Radeon HD 5870 1gig
OSX 10.8.3 -
Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation . " What do I do?
yes, I did that with helping message 3, I'd remove Cs6 only, but it did not help. The message "Failed to initialize the setup program. To identify the problem, download the program Adobe Support Advisor" repeat again =(
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Insanely slow rendering times, almost 60x longer | After Effects CS6
I'm using Adobe After Effects CS6 and have been messing around with some intro making. This being said, the clips that I have in AE are 5-10 seconds long.
My composition includes 2 lights, a camera, 3d text, a shockwave, a background (w/Magic Bullet Looks effect) and a song. All together, it is 5 seconds long. I render it out using AVI w/sound and it says it will take nearly 3 1/2 hours. I talked to a friend who is much better at intro making then me and includes many more layers and his renders take 3-15 minutes. It's an insane difference! I must be doing something wrong but I don't understand what it is.
System Specs:
Intel i5-3570
EVGA GTX 770 4gb
8gb Ram
Western Digital 1TB (582 GB Free, this is where the file is being saved to.)
Samsung Evo PRO 128gb SSD (This is where AE is located.)
Windows 7
Thanks for any help, it's very much appreciated.Before you go through all those resources just to goose the render speed, here's something you can do right away: turn off multiprocessing (render multiple frames simultaneously) and turn off any hardware acceleration. With just 4 lousy gigs of memory, you can't use multiprocessing, and AE uses very little hardware acceleration.
Then get yourself some more RAM: think about at least 16 gigs.
And THEN look at those resources, or you'll really get lost in AE. -
After Effects CS6 - Very slow workflow
Hi everyone, my first writing in adobe forums. I've contacted 3 adobe support agents, but I didn't get much help from them. Recently I switched from PC to Mac Pro, having Adobe Production Premium 5.5 for Windows and now upgraded to Adobe Production Premium 6.
First I tried a trial of After Effects CC and I was surprised how slow it is. Now I'm using AE CS6 full version and it's a bit better, but still pretty dang slow. (The video I made for adobe support explaining the problem is here: http://www.youtube.com/watch?v=-jsZZpH0vYU )
To try to cut long story short. In the video adove, I've created couple of text layers and couple of shape layers. Made them 3D. Added a camera too. When I move the camera, everything is refreshing extremly slow. It's like you're having 100 3D layers and very busy scene,
and actually it's few most simplest 3D layers. The agents from adobe support told me to switch to half rez, or draft mode etc. But the problem is, I do not want to work in half rey, draft mode or something similar, with my configuration it should work pretty normal. Never
had these kind of problems in AE CS5.5. I tried everything, updated the software, updated my Mac OS, disabled global cache, even disabled multiprocessing etc. Btw, rendering is okay.
Is this the way CS6 is made? Is it supposed to be slow? Because, literally I got an answer from the agent that AECS6 is designed like that, in other words, to be slow
I really have no idea anymore how to make this work. I would like to get back to my lovely 5.5, but I only have license for Windows. If you guys could help me, I would really appriciate that.
I use:
* Mac Pro
* 2 x 2,4 GHz 6-Core Intel Xeon
* 64 GB 1333 MHz DDR3
* ATI Radeon HD 5870 1024MB
* 2TB HDD
* 2 x Apple LED Cinema Display 27"
* After Effects CS6 - 11.0.2.11
* Mac OS X 10.8.4
* I haven't had this problems ever before (using ae for quite some time)
* At the moment no 3rd party plugins installed
Thanks!
MirzaYou'll have to get used to creating Ram Previews and using AE's interface in the right way. You should really go through the getting started materials on the home page and take a look at the FAQ. AE is a layer based pixel calculating beast that will do a lot more to a movie at 60 frames per second than Photoshop will do on to a still image. After Effects is essentially Photoshop for movies with a lot more options.
If you want to smoothly drag through the timeline and playback multiple cuts with simple transitions and two or three layers then use Premiere Pro. If you need to use 20 layers and 60 effects to create a stunning composite or motion graphics effect then you're stuck with rendering at just about any price point. -
CC will not allow After Effects CS6 to Update
I am a frequent After Effects CS6 user; not so long ago I started a subsciption with Adobe Creative Cloud and I've had nothing but issues with it.
The CC desktop would crash my whole system on launch, so I cancelled my subsciption and uninstalled anything related to CC cause I saw no real benefit.
But the CC apps remained on the system no matter what I tried to remove them.
Now my Premiere Pro CS6 is unable to open, and After Effects CS6 is unable to update.I used that link already. I believe my old cc subscription is blocking. It states 'updates have been suppressed by the administrator'. After effects crashing after ram previewing. CC was removed after it crashed my desktop a few months ago. I have CS5 & cs6 which I paid for installed but I cant get into premiere pro because cc hijacks it. Cc was removed uninstalled because My system desktop wouldnt load so I discontinued my subscriptupm but it has interferred with my ability to use tge CS6 programs!
I have not been able to get any support and now I cant even edit a 2 minute short film which is due tomorrow.
Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone -
Are RAW formats still recognized in After Effects CS6 since latest CameraRawUpdate?
Apple iMac 10.1
Apple MBP 10.1
Mavericks
Adobe Production Premium CS6
Adobe Lightroom 5
Camera Raw v 8.4.0.199
Since the last update to AdobeCameraRaw, I can no longer import RAW still image file types into After Effects CS6. Results are the same on both computers.
In the Import Dialogue Box, CR2 and DNG file formats are greyed-out.
When attempting to click and drag a folder containing CR2 or DNG images into After Effects :
All files and folders containing these file types in previous After Effects projects have been rendered offline.
JPEGs, TIFFs and PSDs are supported and recognized and capable of being imported.
CR2 and DNG are not.
.MOV, .AVI and all other video formats that I have on hand to test remain stable.
CR2 in After Effects 11 was working just fine until the latest AdobeCameraRaw update.
Has anyone experienced similar problems?
Is there a solution?This is a duplicate thread. Please don't duplicate the question. If you have further comments please ask them in your original post. Look for my response there.
http://forums.adobe.com/thread/1448050?tstart=0 -
FAQ: What are the best resources for After Effects CS6?
Listed are select troubleshooting and "how to" resources for After Effects CS6.
After Effects CS6 troubleshooting resources
I'm having trouble downloading and installing After Effects. What do I do?See troubleshooting documents, post in the Downloading, Installing, Setting Up forum, or contact support. For details, see this blog post or this FAQ.
What are the system requirements for After Effects CS6?See this article.
Does After Effects CS6 work with Mac OS X 10.9 (Mavericks)?Yes, update to After Effects CS6 (11.04) for that capability. More info in this blog post.
How do I prevent After Effects CS6 from crashing when I use Illustrator files?Prevent this issue by turning off the preference Create Layer Markers from Footage XMP Metadata in the Media & Disk Cache preferences category. More info in this blog post.
I can't open the composition mini-flow chart. What do I do?See the workarounds in the following blog post.
Is there a 30 day trial available for After Effects CS6?Yes, subscribe to the free version of Creative Cloud, then download After Effects CS6. More info here.
I'm getting errors related to QuickTime. What do I do?See this blog post for troubleshooting items related to QuickTime.
What are the GPU related features in After Effects CS6?See this blog post for details.
Do I need new plug-ins for After Effects CS6?See this blog post for information.
I'm getting errors after applying the 3D Camera Tracker or Warp Stabilizer to a long clips in After Effects CS6. What do I do?See this blog post for more information.
After Effects CS6 Tutorials
How do I get started with After Effects CS6?See this blog post.
Where can I find tutorials for learning After Effects CS6?
See this blog post.
See also this collection of tutorials.
Issue: What are the top new and changed features in After Effects CS6?See this blog post.
Issue: How do I optimize After Effects CS6 for best performance?See this article.Hi ..
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Hope it helps
Best of Luck :)
regds & take care -
Hi everyone,
I'm running After Effects CS6 (11.0.4.2) on a MacBook Pro 2.8Ghz with 16GB RAM (Mac OS 10.9.4)
As a test, I created a 3 and a half minute Sequence in Adobe Premiere CS6, and then imported this into After Effects CS6, and placed it on the AE timeline.
This footage involves a couple of 1920x1080p footage movies, some psds and a large number of JPGs exported from two videos arranged as a sequence in two layers in Premiere, one on top of the other. So all in all for a Premiere / After Effects file I'd say it's reasonably heavy.
I then did a RAM Preview with Multiprocessing switched off - the 3 and a half minute sequence loaded into RAM, taking about 1min 30seconds, and played back in realtime at 25fps. This worked fine with 3,4,5 and 6 GB RAM available to other applications in the Memory Preferences. All things considered I think this is quite good. I can make changes, reclick the RAM Preview icon and my changes load into RAM and it previews ok.
My only 'complaint' is how long the RAM Preview takes to load up the whole thing.
I've been reading up on Multiprocessing and decided to try this to see if I can speed up the time it takes my RAM Preview to load up.
So I looked at some recommendations from Adobe and read information on various forums including this one.
My settings in the Memory Preferences are currently
• 6GB reserved for other applications
• Reduce cache size when system is low on memory - unticked
• After Effects Multiprocessing - ticked
• Installed CPUs (processor cores) - 8
• CPUs reserved for other applications - 6
• RAM allocation per background CPU - 3GB
• Actual CPUs that will be used - 2
This combination takes about 25 seconds to load up my 3 and a half minute sequence which I thought was pretty amazing.
I then pressed the stop button and then the play button - so now just playing the sequence briefly.
And also added a new layer - into the timeline - just a simple shape.
Then I tried a RAM Preview again.
I found I could load up part of the sequence but not load the whole thing into RAM.
I kept trying to get a RAM Preview and got this message
"After Effects error: RAM Preview needs 2 or more frames to playback" which seems to prevent RAM Preview from working.
Eventually I quit and restarted After Effects and the problem went away temporarily and then came back when I tried again.
I tried various changes to the Memory Preferences - trying 3GB available for other applications. This gave 13GB of my 16GB RAM to After Effects.
This made it take slightly longer for the After Effects error to appear but it still appeared.
I tried ticking Reduce Cache size in the Memory Prefs - the After Effects error still appeared, so having read this is supposed to make the issue better I now leave it untucked, but as far as I can see ticked or untucked, it makes no difference, the problem remains.
I've since tried -
Making 2,3,4,5 and 6 CPUs available for other applications.
Changing the Background RAM allocation per background CPU to 0.75GB, 1GB, 1.5GB, 2GB and 3GB
Lots of combinations.
But in the end, I always get the "After Effects error: RAM Preview needs 2 or more frames to playback" error.
It might take less or more time for the message to show up, depending on the combination of settings, but in the end I always got the same message appearing.
And I notice that I can RAM Preview less and less of the timeline. i.e. it becomes more blue than it does green and will load in only a small section of the timeline as opposed to the whole thing.
Reading further, I tried Edit > Purge > Image Cache and Edit > Purge > All Memory but still get the error message.
I also tried ensuring there were no other applications running e.g. Safari or Chrome or Firefox. And certainly not Photoshop or Premiere etc.
Reading even further, I tried two Memory management applications - 'Memory Clean' and 'Purge.'
Neither has had any effect - the After Effects error still appears.
Then I went back into the Memory and Multiprocessing Preferences.
I unticked Render Multiple Frames Simultaneously. And now the RAM Preview loads the whole 3 and half minute sequence in entirety, taking about 1 and half minutes to do so. It's working as perfectly as if I'd just quit and re-opened the application.
Then I went back into the Memory and Multiprocessing Preferences.
I reticked Render Multiple Frames Simultaneously.
The chose Edit > Purge > All
And tried a RAM Preview again. It loaded up in 25 seconds, but then, as previously, the error message came.
I tried Edit > Purge All - no effect.
And I tried going into the Media and Disk Cache Preferences and clicked Empty Disk Cache - still the problem remains.
I understand from my reading that After Effects CS6 11.0.2 was intended to fix this issue but I'm on 11.0.4 and as far as I can tell, I still have it - assuming it's the same thing.
As far as I can see, not using Multiprocessing allows me to work without these errors but take a bit longer to load the RAM Preview.
However I'd like to be able to use Multiprocessing as it seems it can potentially speeds things up quite a lot. I realise I could just not use it and AE would work, but I'd rather be able to make use of a feature of the software if possible, especially if it will speed things up and make optimum use of the my computer's hardware.
I've downloaded a trial copy of After Effects CC 2014. I'm still testing it but as far as I can see the RAM Preview error appears in this version of AE as well, but can take bit longer to show up in my experience.
Thanks everyone - if anyone has any thoughts or advice I'd appreciate hearing your opinions.
Kind regards,
JohnYou need to have much more RAM reserved for other applications and more CPUs reserved for other applications. Your current settings are crippling your performance.
Read these:
https://blogs.adobe.com/aftereffects/2009/12/performance-tip-dont-starve-yo.html
http://blogs.adobe.com/aftereffects/2010/03/performance-tip-dont-oversched.html
After you have adjusted your settings according to the recommendations on those pages, restart your computer and try again. -
After Effects CS6 Crashes Upon Opening
Here is the problem:
I have After Effects CS6, and it and other creative suite programs have been working just fine, until recently. This just started a few days ago after every time I open After Effects to start a project it immediately closes and I receive this screen. I don't even make it to a project panel.
under the view problem details it reads:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 11.0.0.378
Application Timestamp: 4f6d63ab
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 000000000001022a
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ea97
Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725
Additional Information 3: dd88
Additional Information 4: dd88d2dea5f801ce78614a15e5184439
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have tried to "check online for a solution and close the program" but not results come of it.
Potential source of problem : I was uploading a Camera Raw sequence into AE when it decided to stop responding. Upon trying everything to revive the program I had to force quit. Since then the program has been acting funky on me.I was able to open AE successfully twice by right clicking the AE icon in my bar then selecting a specific project from the pop up menu.
But since then, this quick fix no longer works I have uninstalled the program once, then re-installed the program, upon which it worked for 2 days, then stopped working and here I am. My exact steps when trying to open the program are 1. turn the computer on 2. click on the AE icon in my taskbar 3.Error screen
Here are my system specs:
I have done all of the recent updates available
If there is anymore information I need to provide please let me know. There is no other third-party hardware or related items on this computer.
thanks in advanceSo I updated After Effects, It all seemed to be working just fine. And then a day ago it started doing the same thing. I have updated everything for the computer and on AE. Any idea how to fix it? If it is the caches, trash, etc.. how do I deal with this problem?
New problem signature reads as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AfterFX.exe
Application Version: 11.0.4.2
Application Timestamp: 52886341
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 000000000001022a
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ea97
Additional Information 2: ea97fd9fc4586d82a9317d4715f3d725
Additional Information 3: dd88
Additional Information 4: dd88d2dea5f801ce78614a15e5184439 -
HP 15-d030nr, what upgrades do I need to make in order to be able to use adobe after effects cs6?
I installed Adobe After Effectss CS6 because I was told by HP Support that it would still work; it doesnt. It is very slow, and locks up bad. What upgrades do I need to do, or am I looking at having to go buy another labtop? Also, can I do these upgrades myself - at what cost?
**HP 15-d030nr**
Hardware
Product Name 15-d030nr
Product Number F5X99UA
Microprocessor 2.0GHz Intel Pentium N3510 Processor
Microprocessor Cache 2MB L2 Cache
Memory 4GB DDR3L SDRAM (1 DIMM)
Memory Slots 2 user accessible
Video Graphics Intel HD graphics
Display 15.6-inch diagonal HD BrightView LED-backlit touchscreen display (1366x768)
Hard Drive 500GB 5400RPM hard drive
Multimedia Drive SuperMulti DVD burner
Network Card 10/100BASE-T Ethernet LAN (RJ-45 connector)
Wireless Connectivity 1x1 802.11b/g/n WLAN
Sound HD Audio with stereo speakers
Keyboard Full-size island-style keyboard with numeric keypad
Pointing Device Touchpad supporting multi-touch gestures without on/off button
External Ports Multi-format digital media card reader for Secure Digital cards 1
SuperSpeed USB 3.0
2 Universal Serial Bus (USB) 2.0
1 HDMI
1 VGA (15-pin)
1 RJ-45 (LAN)
1 Headphone-out/microphone-in combo jack Dimensions 1.11 in (H) x 14.88 in (W) x 10.20 in (D) Weight 4.96 lb Power 45W AC adapter
3-cell 31WHr 2.8Ah lithium-ion polymer battery ID Mech Description Front facing HP TrueVision HD Webcam with integrated digital microphone
**After Effects CC (2014) system requirements and language versions Windows**
Intel Core2 Duo or AMD Phenom II processor with 64-bit support
Microsoft Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
4 GB of RAM (8 GB recommended)
5 GB of available hard-disk space; additional free space required during installation (cannot install on removable flash storage devices)
Additional disk space for disk cache (10 GB recommended)
1280 x 1080 display
OpenGL 2.0–capable system
QuickTime 7.6.6 software required for QuickTime features
Optional: Adobe-certifi ed GPU card for GPU-accelerated ray-traced 3D renderer
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
*I also have a 1TB external hardrive*
This question was solved.
View Solution.Your problem is that the program wants a good video card and a fast hard drive and lots of memory and you have none of the above. If you upgraded the RAM to 8 gigs and installed a solid state hard drive you might make the program useable but the real bottleneck is going to be the Intel HD graphics, which cannot be upgraded.
You do have an open slot to add one 4 gig memory module. This is an easy relatively inexpensive upgrade. See here:
https://www.youtube.com/watch?v=L7FvZ-JduRM
http://www.crucial.com/usa/en/ct51264bf160b
I would try this a step at a time. Next would be the solid state drive. That would cost maybe $150. Post back if you need more help.
If this is "the Answer" please click "Accept as Solution" to help others find it. -
Adobe After Effects CS6 on PC when starting says...
Adobe After Effects CS6 on PC when starting says "After Effects warning: An unknown Adobe Player Engine error has occurred. Scripting will be disabled." *hits okay* "After Effects error: Crash in progress. Last logged message was: <196> <DynamicLink> <5> G:Adobe After Effects Cs6\Support Files\32\dynamiclinkmanager.exe" After this it doesn't work. PLEASE HELP!
WIthout proper system information and other details nobody can tell you anything. The unusual install location alone could be problematic...
Mylenium
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