After Effects locks-up when I try to use preference submenu
I have an issue with After Effects "freezing" or locking up when I try to use any sub-command under the "Preferences" menu. Any guidance fixing this would be greatly appreciated. I have a quad-core Intel PC with 8 gig of memory. The applications are installed on a 2 Tb drive. I don't think memory or space is an issue.
Thanks,
Vidmist
That's a weird one. Never heard of such a thing happening before.
You can help us eliminate a lot of things that only MIGHT be the cause and perhaps give us the clue to an accurate diagnosis by answering the questions you'll find here.
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Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3193 MHz
Built-in memory: 8098 MB
Free memory: 5146 MB
Memory available to Photoshop: 7079 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 960/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Display: 1
Display Bounds:= top: 0, left: -3840, bottom: 2160, right: 0
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 960
OpenCL Unavailable
Driver Version: 9.18.13.4788
Driver Date: 20150313000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 3840 x 2160 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 960
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 92628972888245698235
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 111.8G, 37.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
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BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
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dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
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FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
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image_runtime.dll AIF 3.0 62.490293
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libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
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msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
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Required plug-ins:
3D Studio 13.0.1 (13.0.1.3 x001)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1.3 x001)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1.3 x001)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1.3 x001)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1.3 x001)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Maximum 13.0.1 (13.0.1.3 x001)
Mean 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Median 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1.3 x001)
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1.3 x001)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Range 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1.3 x001)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1.3 x001)
Sumi-e 13.0
Summation 13.0.1 (13.0.1.3 x001)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1.3 x001)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1.3 x001)
Variations 13.0.1 (13.0.1.3 x001)
Viveza 2 2.1.20.486
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1.3 x001)
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0
Optional and third party plug-ins:
Analog Efex Pro 2 2.0.8.486
BackgroundFilter 2.2.20.486
Camera Raw 9.0
Camera Raw Filter 9.0
Color Efex Pro 4 4.3.20.486
Dfine 2 2.2.20.486
FineStructuresFilter 2.2.20.486
HDR Efex Pro 2 2.2.20.486
Hidden NO VERSION
HotPixelsFilter 2.2.20.486
Merge to HDR Efex Pro 2 2.2.20.486
Nik Collection Selective Tool 2.1.25.486
ShadowsFilter 2.2.20.486
Sharpener Pro 3: (1) RAW Presharpener 3.1.20.486
Sharpener Pro 3: (2) Output Sharpener 3.1.20.486
Silver Efex Pro 2 2.2.20.486
SkinFilter 2.2.20.486
SkyFilter 2.2.20.486
StrongNoiseFilter 2.2.20.486
Topaz Adjust 5 10.0
Topaz BW Effects 2 10.0
Topaz Clarity 10.0
Topaz Clean 3 10.0
Topaz DeJpeg 4 10.0
Topaz DeNoise 5 10.0
Topaz Detail 3 10.0
Topaz InFocus 10.0
Topaz Lens Effects 10.0
Topaz photoFXlab 10.0
Topaz ReMask 4 10.0
Topaz Simplify 4 10.0
Topaz Star Effects 10.0
Plug-ins that failed to load: NONE
Flash:
Adobe Watermark
Mini Bridge
Kuler
Installed TWAIN devices: NONEWhat images? What sizes? What does the system event log say?
Mylenium -
After Effects CS5 crashing when I try to make a new comp
First it was crashing when I imported files, now I fixed that but it's crashing when I try to make a new comp (may affect other things too, that's just what I noticed). It was working fine for 3+ months until now and I haven't had anyway software or hardware changes. I recently installed a video copilot plugin, but it was working for a few days then started crashing.
I'm running on a Core i7 950 3.07ghz, 6GB DDR3 1600 RAM, 500gb SATA harddrive, and a GTX 465 graphics card.
It didn't give any error message, the only info I got was a windows message saying to look in my temporary app data. I looked herebut there was just a few XML files that listed my computer specs and a few AE stuff. I deleted them and it still didn't work.
Thanks in advance for any help!
DanielHave you installed the After Effects CS5 (10.0.2) update? The recent updates fix a lot of problems.
> I recently installed a video copilot plugin, but it was working for a few days then started crashing.
Which one? There have been problems with Video Copilot plug-ins causing crashes. Make sure that you thave the most recent updates.
Try not using that plug-in, and see if you still get crashes.
Also make sure that your graphics card drivers are up to date. -
As soon as I try to add the effect to my video, I get: Adobe After Effects 10.5 quit unexpectdly.
I tried reinstalling CS5.5 and still get the error.> Todd, yes but I have cs5.5 not cs6
Then you need to use an operating system on which that older version is supported.
When Apple makes major changes in each operating system that break previous applications and plug-ins, the creators of those applications and plug-ins can't go back and patch every previous version to accommodate these operating system changes.
We have committed to supporting After Effects CS6 and later on new operating systems. -
Since upgrading to Windows 8, Firefox locks up when I try to use it, can anyone suggest why please?
We had to download Firefox once we had installed Windows 8. Although we now have a Firefox tile on the new Windows desktop, to enable access to Firefox, whenever we click on it to go to Firefox, we get the option to select Firefox as our default browser. Whether we say Yes or No, the screen then locks up and we have to use Control, Alt and Delete to close it.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us! -
After erase and installing when i try to use classic it says not installrd
I have tried to open classic in system preferences/system. It said that i do not have a version of mac os 9 installed.I have tried the imac software install and restore disk, followed the instructions. When I get to the install it says to put in the disk I am already using in. So I eject it and put it back in, and nothing happens. Just in case I have tried the hardware test disk as well, however the only file on inserting this disk is, read me first. so i am at a loss any help would be great.
If you have an external hard disk drive, formatted for use
with Mac OS (HFS+) you could attach even a USB 2.0
unit to a computer and have a Classic OS9.2.2 system
installed on there; and direct OS X system 9 preference
to look there to find it. If you can get a copy of OS 9.2
on such a drive, it will work adequately and that should
also have an Applications 9 folder with it.
Since you can drag/drop an OS 9.2.2 system (unlike X)
an external drive installation can be done from any Mac
with an OS 9 system folder. However, that may not be
a correctly licensed copy (unless a backup of original)
and from someone else's computer, it may have extra
OS9 apps and unneeded stuff cluttering it up.
You should be able to put the second original installer
disc into the computer and have the OS9 Classic system
install into your computer from there. The system is
small and for the most part takes little room on a hard
disk drive; be that an external or an internal one. I have
an OS9.2.2 system and Applications-9 folder on a small
external USB 2.0 HDD and my iBook G4 can see & use it.
(My iBook came with the OS 9.2.2 installer on second disc
but it was not installed on my computer; so I never put it in.)
With a system on an external hard disk drive, you have to
be sure it is properly unmounted and the icon representing
it which appears on the desktop when it is mounted, is not
there; you can 'eject' such a disk, or drag it to trash; after
quitting whatever you were running from said disk drive. At
some point, if it will not unmount, (as I found) you may have
to mess around and be sure to try to quit whatever app or
system - this may involve relaunching it again - to make sure.
{You have to unmount the external drive before turning it off
or unplugging it, to not damage the directory or contents on it.}
If you install direct to the computer's own internal hard disk
drive, and it is not partitioned, you should not worry about this.
On first-run of System Preference's 9 Classic start, your
system may have a dialog box saying something to the
effect that your Classic system needs an update, and do
you want it to do that? (not exact words) Click yes. And
then also, when you run Disk Utility to repair your OS X
system's 'repair disk permissions' notice under one of
the main Disk Utility menu bars, you can Repair OS9
Permissions. Do that, too. This can be done separate.
Good luck & happy computing!
edited.
PS: There may be another source for drivers so you
won't have to install Classic OS9 to just use a basic
scanner. There are third-party drivers out there and
some of them are free. Sometimes, one from a similar
model number, at times, a few model numbers removed
may work fine in a slightly older model scanner or printer.
Some of the scanner drivers may cost a small fee and
are downloaded from a site online.
(Since Tiger is the last OS X system to support Classic,
if you still need most of Classic beyond peripheral drivers
weigh this before upgrade considerations to Leopard.) -
When I try to edit preferences iTunes for Windows locks up. I have only one user. This is true even after a reboot.
Hello MF7642,
Thank you for contacting Apple Support Communities.
You can use this article to troubleshoot your issues with iTunes.
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Regards,
Jeff D. -
I SCREWD UP AND SHUT DOWN MY MAC WHEN IT WAS IN THE PRIVLEDGES STAGE BECAUSE MY PLUG-INS FOR AFTER EFFECTS WASNT WORKING, WHEN I SHUT IT DOWN AND TRIED TO START IT BACK UP, MY MAC KEPT RESTARTING, TEST-RAN-ERROR..4MOT/1/40000003:HDD-14444? WAT IS THIS? WAT DO I DO TO GET MY MAC BACK RUNNING
I believe you've posted this multiple times. Once is all that's needed. Also, please don't use all caps. Aside from the fact it means you're shouting it's also harder to read than mixed case.
The error means a bad fan motor or the HDD has failed. In your case it's the latter. You can try the following:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
When formatting has completed quit DU and return to the installer. Complete the OS X installation. -
if you can help me please alguin
Adobe Creative Cloud because I do not get After Effects among others but I try to install software from the page but I give After Effects download shareware and says downloading but nothing comes give him retrying but nothing even leave the application of Adobe Creative but nothing helpWithout proper system info and otehr technical details nobody can tell you anything.
Mylenium -
I have an IPad 4. After updating the system, when I try to look at picture on Facebook and make it larger, there is just a "circle" in the middle of the page instead of the picture. Can anyone help me?
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss) -
Hi, just started on photoshop 13. When i import a photo and open layers, next to the imported photo is an icon indicating the layer is partially locked. When i try to unlock the image, the editing part of the screen disappears and is replaced by a transparency. What am i doing wrong
Good day!
Just to make sure: You are talking about Photoshop 13 aka Photoshop CS6?
Regards,
Pfaffenbichler -
after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?
sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
when signing in, use the same adobe id you used to subscribe. -
The error message "No more virtual tiles can be allocated" appears when I try to use the effects in the quick editing mode in my Elements 13. The baton OK has to be pressed several times for loading all effect patterns. The error returns when selecting the particular pattern.
The problem does not appear, if PH Elements 13 is executed in the administrator mode.
The available computer resources are rather large enough: CPU INTEL i7 4 cores, 16GB RAM, 1TB HDD + 32GB SSD, Windows 8.1.
Please, advice how to solve this problem? Maybe, there is patch or updating available?Dear n_pane,
Thank you for the quick answer. In the meantime I found other way to pass by the problem. I increased the cache level up to the maximum value 8.
The errors reported as "No more virtual tiles can be allocated" vanish, but I still do not understand, why PSE 13 cannot work properly by the lower cache levels, having available maximum resources it needed (10443 MB RAM and 26.53GB SSD space for scratches), or cannot collaborate with the fast SSDs properly.
I wish you all the best in the New Year 2015!
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i created a function which is creating a type below is the fields of the type IF substr(v_NewLine,1,1) = 'D' then -- Checking for record PIPE ROW(phys_gds_obj(substr(v_NewLine,2,12), substr(v_NewLine,13,31), -- Cc1 subst
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HI!have two skype names registered to 1 email.when click to forgotten passwpr i received an email for only one skype name.but when i open the add contact there appears my second skype name registered to the same email,but when i click forgotten passw