After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."
Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?
Did you purchase the software in another country than where you live?
Similar Messages
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Just bought CC and have license key. When I try to redeem it says "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." anyone have any ideas?
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html -
This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help.
Hi Debbyw01,
Unfortunately we can't change the country associated with an Adobe ID but have the following options:
- you can create a new Adobe ID with the country using a different email address
- if you'd prefer to use your current email address please contact Adobe http://helpx.adobe.com/in/contact.html who can assist you to
make a change to your existing ID that will allow you to create a new ID with the original email address.
Please let us know what you'd prefer.
http://forums.adobe.com/thread/988634?tstart=0
Regards,
Rajshree -
When I try to activate my prepaid CC card I get: "This card was purchased in a country that does not match your Adobe ID." I bought it in the USA for use here in the UK...how can I activate it? It is a student edition. Thanks
I don't know that you can purchase in one country and use it in another. Try contactoing Adobe support thru chat:
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
"This card was purchased in a country that does not match your Adobe ID"
I bought a creative cloud plan from 500px, but when I try to redeem the license code I get the following message: "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help".
500px did not sell this to me as a product which could only be used in the USA.
This question has been posed previously - suggestions include changing the country associated with your adobe ID. However I have doubts as to the legality of this as why else would this restriction be in place if it were not for tax reasons.
Any suggestions would be most welcome.
muster_markhttps://forums.adobe.com/thread/1568798 about 500px problems
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I am getting this message about my Adobe ID country not matching the card. Any solutions how to fix this?
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html -
I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.
try using a different browser, or contact support Contact Customer Care
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Purchased a prepaid card for photoshop elements 12 and can't find where to enter the redemption code
Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??
Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
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I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
As above, when I enter the redemption code on the box containing my copy of photoshop elemets 10, I am informed it is "not active". I have contacted the vendor who says he has not had the problem before but so far has not helped me. How do I get a serial number so that I can download the programme from my CDs? The plastic over the redemption code on the box looked Ok and not touched. Help. Ian <Removed by Moderator>
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noelnoelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck. -
I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Mylenium -
Can not find where I am suppose to enter the redemption code tyhat came with my new product?
Can not find where I am suppose to enter the redemption code that came with my new product?
+Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@
Direct Updates
https://www.adobe.com/downloads/updates/
If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
http://www.belarc.com/free_download.html -
Every time I enter the redemption code I get a message that it is invalid
every time I enter the redemption code I get a message that it is invalid
if you are downloading from the Adobe site, your antivirus software may be giving a false positive. Is it up to date ?
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