After Exchange 2010 SP3 and rollup 4 update conditional formatting causes messages not to appear in Outlook 2010

Hi,
after updating to exchange 2010 sp 3 from sp 2 and also updating to rollup 4, users who use conditional formatting cannot see new message unless they close and reopen Outlook.
If you decide to change the font colour for unread messages, the messages do not appear in Outlook but a pop up indicates that a new message has arrived.
If you reopen Outlook, the unread messasge appears.
remove the conditional formatting and no issue with viewing unread messages as they arrive.
running Outook version 14.0.7106.5003
is this a known issue? a user who never used conditional formatting will experience this right away.
Thanks,
rudif

Hi rudif,
If the issue only happens to users who use conditional formatting and OWA can work well for all mailbox, I think the issue should be in client side.
Please try to reset View then set the conditional formatting back to have a try. If the issue continues, please try to recreate the Outlook profile to check whether the issue persists. Also try restarting Outlook in Safe mode by running
Outlook /safe switch.
Thanks,
Winnie Liang
TechNet Community Support

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Hi,
I recommend you follow the steps below for troubleshooting:
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Services in error state under the event viewer:
Event Type:   Error
Event Source:   CSAgent
Event Category:   Kernel Rule
Event ID:   256
Date:       7/29/2014
Time:       11:42:41 AM
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A packet with a bad transport layer header was detected. Reason: Illegal TCP reserved flags set using interface Wired\HP NC324i PCIe Dual Port Gigabit Server Adapter. TCP: 00.000.00.000/443->00.00.0.00/1241, flags 0x10. The operation was denied.
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Event Category:   Error
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Date:       7/29/2014
Time:       11:44:27 AM
User:       N/A
Computer:   UNITY
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2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,29,DAG member 01:587,Customer IP:60262,>,250-DSN,
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2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,31,DAG member 01:587,Customer IP:60262,>,250-AUTH LOGIN,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,32,DAG member 01:587,Customer IP:60262,>,250-8BITMIME,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,33,DAG member 01:587,Customer IP:60262,>,250-BINARYMIME,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,34,DAG member 01:587,Customer IP:60262,>,250 CHUNKING,
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SMTP Send
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,0,,DAG member 02:465,*,,attempting to connect. Client proxy session for [email protected]
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,1,DAG member 01:57446,DAG member 02:465,+,,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,2,DAG member 01:57446,DAG member 02:465,<,"220 DAG member 02 Microsoft ESMTP MAIL Service ready at Mon, 26 Jan 2015 19:02:46 +0100",
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,3,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,4,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,5,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,6,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,7,DAG member 01:57446,DAG member 02:465,<,250-DSN,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,8,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,9,DAG member 01:57446,DAG member 02:465,<,250-STARTTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,10,DAG member 01:57446,DAG member 02:465,<,250-X-ANONYMOUSTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,11,DAG member 01:57446,DAG member 02:465,<,250-AUTH GSSAPI NTLM,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,12,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS GSSAPI NTLM,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,13,DAG member 01:57446,DAG member 02:465,<,250-8BITMIME,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,14,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,15,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,16,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,17,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,18,DAG member 01:57446,DAG member 02:465,<,250 XSHADOWREQUEST,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,19,DAG member 01:57446,DAG member 02:465,>,X-ANONYMOUSTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,20,DAG member 01:57446,DAG member 02:465,<,220 2.0.0 SMTP server ready,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,21,DAG member 01:57446,DAG member 02:465,*,,Received certificate
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,23,DAG member 01:57446,DAG member 02:465,*,,Proxy target certificate
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,24,DAG member 01:57446,DAG member 02:465,*,"CN=*.email.com, OU=IT, O=X, L=X, S=X, C=SE",Certificate subject
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,25,DAG member 01:57446,DAG member 02:465,*,"CN=DigiCert High Assurance CA-3, OU=www.digicert.com, O=DigiCert Inc, C=US",Certificate issuer name
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,28,DAG member 01:57446,DAG member 02:465,*,*.email.com;email.com,Certificate alternate names
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,29,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,30,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,31,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,32,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,33,DAG member 01:57446,DAG member 02:465,<,250-DSN,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,34,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,35,DAG member 01:57446,DAG member 02:465,<,250-AUTH GSSAPI NTLM LOGIN,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,36,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS EXCHANGEAUTH GSSAPI NTLM,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,37,DAG member 01:57446,DAG member 02:465,<,250-X-EXCHANGEAUTH SHA256,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,38,DAG member 01:57446,DAG member 02:465,<,250-8BITMIME,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,39,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,40,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,41,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,42,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,43,DAG member 01:57446,DAG member 02:465,<,250-XSHADOWREQUEST,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,44,DAG member 01:57446,DAG member 02:465,<,250-XPROXY,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,45,DAG member 01:57446,DAG member 02:465,<,250-XPROXYFROM,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,46,DAG member 01:57446,DAG member 02:465,<,250-X-MESSAGECONTEXT ADRC-2.1.0.0 EPROP-1.2.0.0,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,47,DAG member 01:57446,DAG member 02:465,<,250 XSYSPROBE,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,48,DAG member 01:57446,DAG member 02:465,>,X-EXPS EXCHANGEAUTH SHA256 ,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,49,DAG member 01:57446,DAG member 02:465,>,<Binary Data>,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,50,DAG member 01:57446,DAG member 02:465,<,235 <authentication information>,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,51,DAG member 01:57446,DAG member 02:465,>,XPROXY SID=08D2051B7AE3DA8E IP=Customer IP PORT=60262 DOMAIN=customerdomain.com CAPABILITIES=0
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,52,DAG member 01:57446,DAG member 02:465,<,250 XProxy accepted and authenticated,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,53,DAG member 01:57446,DAG member 02:465,*,,Proxy session successfully set up for [email protected]. Inbound session will now be blindly proxied
2015-01-26T18:02:47.819Z,Client Proxy Send Connector,08D2051B7AE3DA8F,54,DAG member 01:57446,DAG member 02:465,-,,Remote
Nothing after these logs indicating any type of issue with the receive connector. Tried to make the logs as anonymous as possible. Hope they still make sense.
Note; Database was active on DAG member 02 but all incoming traffic on port 587 was directed to DAG member 01.

After Exchange 2010 SP3 and rollup 4 update conditional formatting causes messages not to appear in Outlook 2010

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