After firefox update last night to 36.0.4, it is not starting?

After firefox update last night to 36.0.4. I cannot open Firefox. It says Firefox is already running, but is not responding. The old Firefox process must be closed to open.
I try to close it under task manager, it is not listed under process but under details - Cannot end task, as it says access is denied.
I try to look for help on the net. It says to delete the file PARENT.LOCK, It says action cannot be complete as the file is open in Firefox.
I try to shut down my computer, even log out on my current user but cannot delete the file Parent.lock.
I am using a win 8.0
The easiest way is to uninstall and to install a fresh application, but will this wipe out all my bookmarks etc....
Thanks,
Coco

Hi Coco,
Thank you for your question, since the parent.lock file cannot be removed it is possible to create a new profile:
*[[Use the Profile Manager to create and remove Firefox profiles]]

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clintonfrombirmingham wrote:
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Message was edited by: Nick Ruchala

Happy day DMONIC,
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VZWSupport
Follow us on Twitter @VZWSupport

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