After hard reset of time capsule, airport utility cannot setup again. "an unexpected error occurred. try again"

After starting airport utility, it searches and i select my time capsule. AU grinds for a minute and comes back with "An unexpected error occured. Try again."

Hi Philjp,
If you are having issues connecting to your Airport Time Capsule, even after a factory reset, you may find the following article helpful:
Apple Support: AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
http://support.apple.com/kb/TS4597
Regards,
- Brenden

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I have an Airport Extreme, it's only flashing amber and won't go solid green. I use my ipad 2 to try and setup the Airport and I keep getting "an unexpected error occured, try again."

I have an Airport Extreme, the light is only flashing amber and won't go solid green. I use my ipad 2 to try and setup the Airport and I keep getting "an unexpected error occured, try again." I've tried my iphone 4 with the same result. I've tried the utilty on my pc and same result. The airport is producing a great wireless signal and working to all devices. I really just want to get in and set the password.

eddiedaly wrote:
I have reset several times with no success.
When you did those resets, did you continue to hold in the reset button until the status light blinked several times? If you didn't, then you didn't do a full reset.
Here's what I do to reset an AirPort base station: I unplug it, press in the reset button, then, while continuing to hold in the reset button, I plug it in. (Yes, doing this can be easier for people with more than two hands!) I then watch the status light and wait until it flashes rapidly several times.
I have a Time Capsule that I couldn't configure at one point. To recover from that I had to unplug it for many hours. You might try unplugging your unit overnight.
By the way, you've been misled by poor field labeling on this forum into typing a large part of your original message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that.

After hard reset my time capsule is not found in airport even though its light is green so cannot reset

After hard reset the time capsule is not found in airport even though i have reconnected in proper order - says backup disc not found

Something is wrong because a hard reset will never leave the TC with green LED.
What version TC.. what firmware??
What OS on the computer?

Airport TC 2TB after following all Setup instructions. Error message "an unexpected error occurred try again"

After following setup guide my Airport TC 2TB will not get past the amber flashing light. Message is "an unexpected error occurred. pllease try again."
my cable modem allows me to connect to internet
my Airport allows me to connect to the internet while it is searching and preparing my network. When I cancel out after the error message above I lose internet connectivity.
Any help would be appreciated.
louis

Completely isolate the Mac and the TC from the network.. plug the TC lan port by ethernet to the Mac.
Factory reset the TC.
Factory reset TC Gen 5 or AE Gen 6
Unplug your AE/TC .. hold in reset and power the TC/AE back on.. without releasing the reset.. wait until status led flashes rapidly.
Make sure in the ethernet settings you have ipv6 set to link local and the dhcp set for ip. It should give you an address of 10.0.1.2
Open the airport utility, using the top menu.. File, Configure Other.
Type in the address, 10.0.1.1 .. no password is required at this stage.
Click ok and the main setup will open.
Set all the names short, no spaces and pure alphanumeric.
Set the TC to the right mode .. dhcp+nat for router or off (bridge mode) for bridge.
Set wireless to create a wireless network.
No luck then the TC is faulty and needs to be returned.

HT3728 When I reconnect my Time Capsule after a factory reset, the Airport Utility shows ther message"Unexpected error. Try again." I also get this if I redo the factory reset.

The Time Capsule is not providing a wireless connection.
When I reconnect my Time Capsule after a factory reset, the Airport Utility shows ther message"Unexpected error. Try again." I also get this if I cancel the Airport Utility app and restart it. I performed the factory reset again, restarted the Airport Utility and received the same error. What are the steps to debug and fix the wireless problem?
My Time Capsule is connected to my FIOS router and to my Mac Mini. I am still able to connect to the Internet from the Mini via ethernet. It seems that the Time Capsule acts as a bridge for the ethernet connections between Internet to FIOS, FIOS to Time Capsule, and Time Capsule to Mac Mini.

Which model TC is this? The A1xxx number from the base please.
Try the setup in full isolation from the network.. so unplug the TC from the network.. and turn off wireless in the mini.. so you have mini--ethernet--lan port TC.. and nothing else.
Do the factory reset.
Now check if TC comes up in airport utility..
If it fails, turn on ipv6 local link.. if you are using 6.3 utility this could be necessary.
Still fails, try loading the v5 utility.. you will need to plug the computer back into the FIOS to get internet. Then depending on OS.. Lion according to your profile.. you can just down the utility.. ML takes more steps.
See below.
Do you have an iphone or ipad.. download the airport utility app and use those for the setup.. that can sometimes work better.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 (now 6.2 if you updated) so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

When trying to connect airport express keep getting unexpected error please try again. IVE TRIED A HUNDRED TIMES AND HAVE FOUND SUPPORT PAGES UNHELPFUL

when trying to connect airport express keep getting unexpected error please try again. IVE TRIED A HUNDRED TIMES AND HAVE FOUND SUPPORT PAGES UNHELPFUL

Have you tried using a WEP password for your wireless network instead of a WPA one? That fixed it for me.

True hard reset of Time Capsule

Hi,
I recently bought a Time Capsule that I set up at home and works fine.
Now, I going to live to NYC for some months and I'm thinking about bring it with me.
My question is about different regulations in radio frequency in some countries. I remember that when I set the TC up for the first time, the Airport Utility asks me about the region where I live. I answered in Europe. Here, there is no legal possibility of using channels 140-165. So, when I choose Wireless Manual Configuration I can't select these 140-165 channels.
But in USA, I can use the higher channels that now I can't select.
I've done the different resets explained in http://support.apple.com/kb/HT3728 but after none of them, when I newly set up the TC, the utility asks me for the region where I live.
I use Airport Utility 5.5.1 a TC 7.5.1
Thanks,
Mike

If you purchased the Time Capsule in Europe, you won't be able to "convert" it for full use in the U.S. and Canada.
You are resetting the device back to the factory defaults for the region in which it was sold. But, it's not possible to change a European version to the U.S. or vice versa.
The following information and chart may help you find the channels that will work in both regions.
http://en.wikipedia.org/wiki/Listof_WLANchannels

I need to reset my time capsule/airport every day - time capsule has green light but I don't see any wifi signal on my mac and other computers.

as many of you do, I use time capsule as airport, too...
It worked fine for 6 months or so after I bought the new time capsule. (I bought it in September 2012.)
Since the beginning of this year, I had to reset, and power off and plug it in almost every week, then now I need to reset and power off and back on again every day...
When I first set up the time capsule, I followed the instruction with the manual.
But, now I am so lost and don't want to reset every day for wifi connection.
Anyone has problem like me or knows how to solve this issue?
Please help..
I have MacBook Pro OS X 10.8.4 & my roommates have PCs. (just in case if it helps...)

For PC it is important the wireless has names that are compatible.. short.. like 10 characters.. but 2-20 is fine. no spaces.. and pure alphanumeric.
Use WPA2 personal only.. with pure alphanumeric password .. again 10-20 characters should be fine.
The latest firmware is a dud. Go back to 7.6.1
Open the airport utility.. click on the TC and holding the option key click the actual version number..
Go back to 7.6.1 is simple.. just select it and away it will go.. ignore future requests for upgrade.. you can also tell the utility not to check weekly for updates. You will need 5.6 utility for this I think..
So do the firmware downgrade.
Then do a factory reset and follow the name information above.. for TC name as well btw.. wireless name/s and disk share name.. which by default is data and that is fine.
So some instructions in...
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
You can also load airport utility into a pc and get access to all the settings. Untick the box for firmware updates.. it will still bug you occasionally.. regardless of the setting.. just ignore it..
You might still need to do the occasional reboot of the TC as well.

Time Capsule, Airport Utility, and Snow Leopard???

My new iMac and Time Capsule are going to be delivered today, and I was wondering if it was necessary to use the Airport Utility CD that comes with the Time Capsule to set it up, or is there a more up to date Airport Utility as part of Snow Leopard?

Welcome to the discussions, rhinoman7!
Chances are, the most recent version will already be installed on your new computer, but you can always check for any available updates once you have AirPort Utility open.
Hard Drive > Applications > Utilities > AirPort Utility
I believe that the most recent version of AirPort Utility is 5.4.2
The CD is useful if you need to install Windows compatible programs for the devices.

Time Capsule - Airport Utility error 6742

I have just setup my Time Capsule everything seemed to go well during the setup. After setup I ran the Airport utility and received the following error message
"An error occured while trying to access the apple wireless device make sure that your network connection is valid and try again. error - 6742" I have uninstalled the Airport Utility and reinstalled but this did not help
I can access the internet through the TC so the connection is working but I cannot access the TC.

I'm having the exact same problem. Hope someone sorts this out!

What are the correct Time Capsule Airport Utility Disk options?

During configuration of the Time Capsule what are the correct options/settins in the Airport Utility on the Disk tab? Does File Sharing interfere with Server File Saring>

You can turn on file sharing.. it will not interfere with your server since it has a different IP address.
You can use either device password or disk password.. do not use the profiles as that complicates things.. and Apple did not build in a link to Server to use standard user login which is a great pity.. when you have an active directory type setup it .. the TC could have been made a lot more business like.. However apple really have the TC aimed at the domestic market and users without a server.
What are you intending to use the TC for?
Most people would be better buying an airport extreme rather than TC when they are running business setup.

Time Capsule & AirPort Utility

I just purchased an AirPort Time Capsule. I have Mac OS X v10.6.8. When I tried setting it up, it told me I needed a newer version of AirPort Utility (I currently have v5.6.1). When I tried to install the latest version, it told me it could not be installed because the software required OS X v10.7.5 or later. The Setup Guide that came with my Time Capsule says I need Mac OS X v10.5.7 or later, which I do. So now I'm wondering if I need to purchase Lion, so I can install the latest version of AirPort Utility, so I can setup my Time Capsule.

You cannot setup the TC without upgrading.. The v6 utility needs Lion at least.
The instructions are not clear.. you can use the TC with 10.5 OS but you cannot actually set it up.
You can also use iOS if you have a later one . v6 I think is required and download the airport utility.

HT1281 Time Capsule/Airport Utility "Archive" - is data transfer local?

I'm considering archiving my 4th gen Time Capsule - using Airport Utility - to a removable USB disk which will then be stored offsite.
In this scenario, is the data transfer directly between the Time Capsule and the USB disk, or is the archived data routed via the Mac that initiated the Archive operation? My Macs access the TC wirelessly, so the "via the Mac" transfer would take some considerable time ...
thanks for your help
Bill

B1ll C wrote:
If the USB disk is connected directly to the TC then the data does not transfer via the Mac - is that correct?
Yes, this is correct.. archive will backup direct.. it is the one and only backup method Apple provided.. and is not even available in v6 utility. But even though it is direct. it is slow as slow. And the TC HDD will be unavailable for the duration.
It is actually much faster to backup over ethernet.. from the TC to USB on the computer. There is no use using a faster drive as the read speed of the TC even over gigabit will still be the rate determining step.

Time capsule flashes amber before setup, when I input the network info it keeps saying "an unexpected error occured, please try again". Already tried 10 times, even resetting, same thing keeps happening... What to do?

When I open my airport utility it detects the time capsule, but when I set everything up (name, choose the internet connection, etc) it takes a minutes, says waiting for time capsule... And then "an unexpected error occured, please try again". I tried 10 times, the same thing keeps happening... On top of that the orange light keeps blinking as soon as i turn it on. Tried to reset it also. Doesn't change a thing...

Sorry you have had such a bad first impression..
Is the ipv6 turned on? This was an after thought as they seem to have released both firmware and utility and woken up after the event to the fact they actually needed ipv6 on to manage it.
http://support.apple.com/kb/TS4597
Otherwise I don't see what you are using to connect to the TC from the iMac.. is it wired or wireless??
Can I suggest you do the setup again.
This time use ethernet to the TC.. in full isolation from the network. And do the setup manually.
You may need to factory reset again.. sorry about that .. and start over.. only the Mac plugged into the TC.. nothing else.
You may need further help just post where you get up to and we can sort out what is happening from there.
This often works easier at the start from the airport utility in iphone or ipad if you have one.

Having trouble getting Time Capsule/Airport to connect to new Comcast Internet service

Ok let first start off by saying that as good as I am with computers, Networking ***** and I suck even more at it. With that being said, I'm having a lot
Of trouble with my Time Capsule. At least the airport part of it anyways. We just got Comcast Internet hooked up this morning and the guy that came over said I har Internet on my main computer, I just need to redo the setup on my airport and I'll be good to go. So I thought cool that's simple enough to change it back to default settings and just go through the process of setting it up again....WRONG! I go through the setup and first of all I have no idea what the difference between "Bridge Mode" and the other option but since I never use bridge mode, I just went with the other option. However, once I complete the setup, I have the flashing amber colored light and airport is saying I have two problems one is about "Internet Connection" and the other is for "No DNS Servers". At this point, my wireless devices can see the wireless network I've setup but there's not actual Internet to do anything. However, my main compute that's connected by Ethernet to the modem can connect just fine. So I decided to do a power cycle on everything. All the connections are correct and so I turn it all back on and I still have the same problem with the airport but now my main computer can't connect to the Internet anymore. Needless to say I got frustrated and had to leave for work. So my question is how do I resolve this and get my Internet connect and airport up and running properly? If someone. Luke just break it down to me step by step to the level of a 10 year old that would really help as I mentioned before I'm really terrible when it comes to networking. Any help is appreciated!

If you are not already using AirPort Utility 5.6 download it here: AirPort Utility 5.6.
Power down the modem, the Time Capsule, and disconnect everything connected to them. Let them both rest for a moment or two.
Using an Ethernet patch cable, connect the Time Capsule's WAN port to the modem's Ethernet port. Connect both of them to power, modem first. Give them both a moment or two to wake up.
Open AirPort Utility 5.6 so that my screenshot below will resemble what you have.
Select your Time Capsule in AirPort Utility and select "Manual Setup".
Make yours look like the following screenshot:
The other options, such as TCP/IP, your wireless network name and password, ought to be self-explanatory but click through them and ask about anything that is not obvious to you. The important settings are in the above screenshot - that "Connect Using" is set to "Ethernet", and that "Connection Sharing" is set to "Share a public IP address".
Under the TCP/IP, Configure IPv4 should be set to "Using DHCP". Other settings should resemble the following but many parameters are up to you:
Click Update, resolve any errors that it may report, and let the Time Capsule reset.
Whatever you do don't disconnect the Time Capsule from the modem. Most modems will refuse to talk to anything other than the device it finds connected to its Ethernet port when it wakes up, so disconnecting it from the Time Capsule and connecting it to your computer for the purpose of replying here will confuse things.
That is pretty much it, but if you are still unsucessful, "hard reset" the Time Capsule - using a toothpick or functional equivalent, depress its tiny reset switch continuously, about a second or so, long enough for the LED to flash rapidly. That will reset the Time Capsule to its factory default condition. When you do this, the Time Capsule creates an open wireless network named "Apple Network xxxxxx" which exists for the sole purpose of configuring the Time Capsule. You must explicitly connect to this network to configure it. In AirPort utility, select the Time Capsule, and just answer the questions. When you are finished, the network "Apple Network xxxxxx" will cease to exist, so you must connect to the network you just created.
I make frequent use of toothpicks to reset AirPorts because I invariably mess up some setting, so if you find yourself doing this too then you're probably making normal progress.

After hard reset of time capsule, airport utility cannot setup again. "an unexpected error occurred. try again"

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