After I reset my Ipod nano the folder icon with excamation point show up.

My Ipod nano was freeze, so I reset it and after that, It shows the folder icon with excalmation point,why does that happened? how can i fixed_?

Check these out:
iPod Folder with Exclamation Point After Disconnected From Computer
iPod Folder with Exclamation Point After Turned On
Put iPod into Disk Mode Manually – Worked for Me!
Good Thread About iPod Sad icon/Folder with Exclamation Point
By the way, you might want to post in the iPod nano forums from now on, as you will most likely get more help in there in the future.
I hope this helps!

Similar Messages

IPod shows a folder icon with exclamation point after discon

Since I always ignore instruction booklets with new devices, I failed to notice the warnings with regard to configuring my iPod mini on a Windows PC. I did not install the included software first and I tried to sync with iTunes (my girlfriend already has an iPod mini so iTunes was already installed). As a result I ended up with folder exclamation point icon.
I tried the folowing already:
1) Reformatting the disk through windows explorer
2) Reset:
The folder icon with exclamtion point appears after reset
3) Running Updater 2004-04-28:
After plugging in the iPod at the prompt, the message "iPod updater can;t install firmware on connected iPod. The iPods hardware and the updater firmware are not compatible." I got the same message when doing the same thing in 'disk mode'.
4) Running the software on the disc that came with it:
When prompted I connected the iPod to the PC. I get a message "Your iPod has been connected. Please wait while the system recognises the device". And then nothing happens.
Please can anyone advise me how to fix this problem?

Ok guys!! I did it!! I fixed my iPod! I want to thanks Apple for the great help they gave me (I'm being sarcastic)!
I remember that I downloaded iTunes 4.9 and the iPod updater from 2 two weeks ago on my neighbor's computer.
As this problem (IPod shows a folder icon with exclamation point when I turn it on) only happened since I upgraded iTunes to 5.0 version and iPod updater, and after one and a half day calling Apple, reading the entire web site looking for an answer, discussing with a lot of people about this problem and nothing happened, I wanted to give the last try and went to may neighbor's computer!!
I turned on the iPod updater.
When it said i had to connect my iPod I did it
Then I pressed RESTORE
After that I plug it in the A/C adapter
It worked
I connected the iPod to the computer again
iTunes worked and my iPod is working as a new one!!

IPod shows a folder icon with exclamation point

IPod shows a folder icon with exclamation point when I turn it on, and says: "www.apple.com/support/ipod"
I can't restore the I Pod or reset it as they first told on the support web site, because it only appears that message...
I installed the latest version of the iPod updater and it didn't work also.
When I go to the iPod updater it gives me the "iPod service error" message.
What must I do!
I'm on a Windows XP.
Help me please!!

Ok guys!! I did it!! I fixed my iPod! I want to thanks Apple for the great help they gave me (I'm being sarcastic)!
I remember that I downloaded iTunes 4.9 and the iPod updater from 2 two weeks ago on my neighbor's computer.
As this problem (IPod shows a folder icon with exclamation point when I turn it on) only happened since I upgraded iTunes to 5.0 version and iPod updater, and after one and a half day calling Apple, reading the entire web site looking for an answer, discussing with a lot of people about this problem and nothing happened, I wanted to give the last try and went to may neighbor's computer!!
I turned on the iPod updater.
When it said i had to connect my iPod I did it
Then I pressed RESTORE
After that I plug it in the A/C adapter
It worked
I connected the iPod to the computer again
iTunes worked and my iPod is working as a new one!!

IPod Mini and Folder Icon with ! on Startup

I upgraded to ITunes 7.0, and like a lot of people, had problems getting my Mini out of recovery mode. So I deleted 7.0, reinstalled 6.0.5, restored my Mini and transferred my library, and everything seemed to be working until I disconnected my Mini. My Mini booted up then froze up on that darned Folder icon with the "www.apple.com/ipod/support" url underneath it. Windows XP is only recognizing my Mini as a USB Mass Storage Device. ITunes recognizes it and can even play mp3s off of it. I tried restoring my Mini again and resynced it only to have it come out with the same problem.
Any ideas on what's going on? How should I fix this?
Thanks!!

Connect your iPod and wait for it to appear in iTunes.
Select your iPod in the source pane
Under the "summary" tab, select the option to "enable disk use"
Click Apply (lower right-hand corner)
Exit iTunes (don't eject the iPod first)
Click on Start, right click on MyComputer, and click Manage
Click on Disk Management in the left-hand side
Wait for it to finish connecting (it might take a few minutes)
You'll see your iPod listed under your main hard drive. If it's a 4GB iPod Mini, it will show a capacity of about 3.72GB
Make SURE you've found the iPod
Right click on it and click format
Set the options as follows:
*Volume Label = iPod
*File System = FAT32
*Allocation unit size = default
Leave "quickformat" unchecked, and click OK to start the format.
This may take a little while to complete
If it doesn't complete successfully, try it a second time.
If it does complete successfully (first or second attempt) go back to iTunes and restore it again.
Also, make sure you're not unplugging the iPod while it has "do not disconnect" on the screen.
CG

How can I relace the Folder Icon with a more discriptive Icon

Bookmark toolbar: When you add a folder, it uses a "folder" Icon. How I replace that "folder Icon with a more Discriptive Icon, so I don't need to add text?

There are extensions that can replace the favicon of a bookmark, but AFAIK then there aren't extensions that can replace a folder icon.
The only way to do that is via code in userChrome.css and specify an icon for each folder.<br />
Place the icons in the same chrome folder as the userChrome.css file.
The folder name is case sensitive and need to be exactly the same as specified for the bookmarks folder
<pre><nowiki>#personal-bookmarks .bookmark-item[container][label="Folder_Name"] {
list-style-image:url('folder-icon.png')!important;-moz-image-region:auto!important;}
</nowiki></pre>
Add the code to userChrome.css below the @namespace line.
* http://kb.mozillazine.org/userChrome.css
* http://kb.mozillazine.org/Editing_configuration
You can use the ChromEdit Plus extension to have easier access to the customization files.
* ChromEdit Plus: http://webdesigns.ms11.net/chromeditp.html

After i reset my network setting the wifi icon is despear and say no wifi why this happen?

after reset network settig the wifi icon is desipear and say no wifi ! what are i doo pls help me apple

Try here:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
However, frequently it does not work (as mentionded in the article) and you have a hardware problem.

2nd Generation Touch Wheel iPod - iPod displays a folder icon with a ! mark

Hi,
My girlfriend has been using my old 2nd generation touch wheel iPod, and yesterday she was trying to listen to some music, and the iPod would load the name of the song, artist, album etc, and then skip to the next song without playing any music, and would keep skipping to the next song over and over and over.
My girlfriend showed me this with an album that she had recently just added to the iPod, from a CD that she purchased and ripped to mp3's using iTunes, so initially I thought maybe it was just a problem that occurred when the CD was being ripped, so some corrupt mp3's or something. However we tried a range of other songs on the iPod and the same problem occurred.
So I figured something must have gone array with the firmware on the iPod, and thought maybe the problem might be solved by resetting the iPod, which I did by holding down the menu and play / pause button until the iPod reset.
When the iPod reset, the apple logo came up on screen and interchanged between the apple logo and the folder with a ! mark icon. When I connected the iPod to the computer, iTunes wouldn't find it, and the screen on the iPod said it was in disk mode.
Listening to the iPod I could hear the disk spinning, and then make a click sound, and then repeat, and it is not possible to turn it off.
Does anyone have any suggestions as to what has caused the problem, and more importantly how it can be fixed?

f a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPod displays a folder icon with an exclamation point

I know ,ive read & tried the 5Rs posted on web but it just don't seems to work.
I keep having this icon even when i plugged onto the USB,there's no response at all EVEN when i open the iPod Updater 2006-01-10 to restore factory settings..Why???????
I thought maybe my batt is dead flat,tried to charge but i don't see any battery charging sign...IT'S STILL THAT ICON!!!
I'm kinda freak out..Can anybody help me out??
Think the last & only option is to send it back to apple shop to troubleshoot.....
iPod Nano Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Folder icon with exclamation point...and updater problems

So here's what has happened to me today:
I plugged my iPod into my computer(this is a computer WITHOUT iPod installed yet) to charge. In the meantime, I downloaded the latest iPod updater and iTunes. The first time I used the updater, it told me that there was an iPod service error. I followed some instructions on the apple support site..and The next time I tried, it told me that one or more applications were using the iPod. I knew this wasn't the case, because the only application open was the updater, and no antivirus software was currently running. So I took my iPod back to my laptop computer(DOES have iPod installed) and it also told me that one or more applications were using the iPod, even though there were no applications open.
So now I have a little folder with an exclamation point that tells me to go to the apple support site, which I have been to numerous times...I can put my iPod into disk mode which really doesn't help anyways...

Then
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Help! folder icon w/ exclamation point - hard drive problem?

I live in the philippines and the store which i called up said the only solution is to show the receipt and they will send it to singapore but i still have to buy a new one. it's like they're not giving me choices at all. i know my iPod is not yet "dead", why do i have to buy a new one? how can i have this repaired?! it hasn't been a year yet, but around 10 months already and i don't have the receipt anymore.
here's what happened...
for the past week my iPod has been skipping songs, going to the next ones but doesn't play at all. sometimes it even freezes. and i hear this whirring sound at the back.
so i decided to connect it to the computer and erase all my songs first coz i thought maybe the problem was with the files. but iTunes didn't recognize the device. so i decided to reset it (so that the songs and my factory settings will be erased) by pressing menu and select at the same time. then after i did this the "do not disconnect" message kept on showing up and eventually it just stayed there. so i tried resetting again. the apple logo shows up but after a while the folder icon with exclamation point shows up. then it would turn off.
I tried restoring it with updater but it says it could not mount the ipod. so this might be a hard drive problem already. how can i solve this?
please help!

Try calling their toll free number <probably charges apply when you're calling outside the US>, 1-800-827-0685.
Usually, they will send your machine to the nearest repair station. I think in SEAsia, repair stations are in Malaysia.
Your iPod comes with a universal warranty, so you could definitely have that repaired even without the receipt. <Im from the Philippines too. I what you mean...>
good luck!=D

IMac fails to boot after restart. Shows folder icon with ?

I have managead to boot up from start up disc previously. I did a hardward scan and it stated my hardware was fine. It is my understanding the folder icon with the "?" means that the iMac can't find the OS. I thought maybe I had a corrupted spot on my HD where the OS is, and tried to re-install, and I wasn't allowed to re-install. Do you think my HD is bad, or maybe I have a virus? I'm ashamed to admit that my anti-virus software had been expired for a bit. I should also mention I am running OSX Tiger. I know, bad Apple geek, but it more than served my needs. This is last ditched effort before I take it in for service.

Highly unlikely it's a virus.
The question mark on startup can mean several things. One the hard drive is failing or failed or your Mac cannot locate a System Folder to boot from.
Try starting up while holding down the Option key. If there's a volume to boot from you'll see the Startup Manager window where you can select the startup disk to restart from.
A flashing question mark appears when you start your Mac
and tried to re-install, and I wasn't allowed to re-install.
Not a good sign.

Folder icon with an exclamation point

My ipod told me I had a corrupt disk so I restored it. I then tried to sync it with my itunes library but after a while it said "The iPod (my name) cannot be synced. The required file (or disk) cannot be found." And then it says the sync is finished. When I look at my iPod, only a few of my songs appear as opposed to the number that it got to when syncing. I then tried restoring it again but the computer now freezes and doesn't find the ipod and only unfreezes when the ipod is unplugged. Occasionally itunes comes up with a message about my ipod being corrupt and needs to be restored even when the ipod isn't plugged in. Now the folder icon with an exclamation point has come up on my screen, and it will not connect to the computer at all. I have tried putting it into disk mode but it still doesn't work. does this mean that I have no hope and I will have to buy a new one??

I have tried all of those. when i even tried to
restore factory settings, it said ipod manager
internal error. what is that? and one other thing i
noticed, the lock symbol that appears when you slide
the hold button appers at the bottom of the computer
screen when my ipod is attached, I guess suggesting
that it is locked, but when i toggle it on the ipod
itself it appears and disappers as indicated. this
is driving me nuts!
iPod Manager Internal Error deals with the software versions you have on your computer. One of them might be out of date. Make sure you have iTunes 6.0.4 (open iTunes, click on Help, click on About iTunes. The version is the top line of the gray text that scrolls up). Then make sure you have iPod Updater 2006-03-23.
If you need to update iTunes you can get it at
www.apple.com/itunes/download
If you need to update iPod Updater you can get it at
www.apple.com/ipod/download
If you find that your software is all up to date, try just restarting your computer, and then restoring again. (If you have your iPod in disk mode, you should disconnect it before you restart your computer).
If that doesn't work, just uninstall and reinstall iTunes. This should resolve the iPod Manager Internal Error.
As far as the lock icon goes... I'm not sure about that one. It might have something to do with having the iPod in disk mode, or it might just be acting weird because of what's going on with the iPod right now. As long as it isn't blocking you from trying the steps to fix the iPod, I wouldn't worry too much about it for now. Maybe it'll act normally once you resolve the !folder.
Best wishes,
CG

IPod shows battery icon with Explanation point

My iPod displays a battery icon with explanation point; however, it won't hold a connection to my Powerbook NOR the wall plug. What can I do to fix this problem? Email me: [email protected]

Mine is doing exactly the same thing! Had wiped the libery yesterday as the memory on it was full and needed to clear some space. Then re-installed the music I wanted on it and as soon I ejected it the power went.
Tried tuning it on and it'll either turn on for a few seconds or just give me a second or two of the silver apple logo before switching to a very faint screen stating: "Please wait. Very low battery"
Have left it on charge over night on a seperate charger as its now not even registering on my Mac. Its worked for a few seconds before crashing again!
Any ideas what I'm doing wrong?

I downloaded the latest version of itunes and now my ipod nano won't sync. The sync process appears to be locked up on the 2nd song and will not continue to sync. I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano;

I downloaded the latest version of itunes and now my ipod nano won't sync. The sync process appears to lock up on the 2nd song and will not continue to sync. I let it run all night the first time and it never went past the 2nd song. I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano; shut down laptop and restarted a different time; shorted the number of songs to sync; all without benefit.

When you connect your ipod up to the computer. It should show the device, usually with the name of the device, in my case 'jordan's ipod'. This should be on the row which shows 'songs', 'albums' e.t.c on the far right. There when you click on it it should go to a different screen showing a picture of your ipod along with two buttons - Update and Restore. Click update and it should take a 2 mins while your ipod is updated to the latest version of Ios.
After updating te ipod see if there is a change in results.
PS: make sure the device is active while syncing so keep tapping the screen.
Sorry for any incorrect info, i have an ipod touch, but i've had experience with an ipod

After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

After I reset my Ipod nano the folder icon with excamation point show up.

Similar Messages

Maybe you are looking for