After I select a help topic menu, the video does not play.

I recently purchased and installed PS 11 elements and Premiere elements.  When I go to the help screen and select a topic, the video of that topic will display, but the video is black and will no instruction plays.  Any ideas?

I recently purchased and installed PS 11 elements and Premiere elements.  When I go to the help screen and select a topic, the video of that topic will display, but the video is black and will no instruction plays.  Any ideas?

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    >

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