After I speak with support, how long should it take for my Apple ID to be reactivate?

Someone used my Apple ID last year to buy over $200 in games. I immediately contacted iTunes support, and they took care of everything beautifully, including disabling my account.
I left it disabled for quite a while, mostly out of forgetfulness. Eventually a couple of my Apps got outdated enough that they stop functioning.
I finally contacted iTunes support again a month ago. I gave them the information they requested, then was told they were "working toward a resolution for the issue", which I assumed would be turning my account back on. However it has been over a month, and my request for an update just got me an e-mail saying "we are unable to enable this account at this time"
Is a month waiting period the usual time? Are they just backed up with these sort of cases? Have they decided I'm not actually who I say I am and if so what is my next step?
Thank you ahead of time.

Why was it disabled. Usually you are told, particularly if it was for security reasons.
Best course of action would be to follow the instructions in My Apple ID
Apple - My Apple ID

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HollidayPhotography wrote:
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