After I turned on my MacBook Pro, it displayed a blinking question mark over a folder and now I don't know what to do.
When I turned on my Mac, the blinking question mark appeared and I went to the apple support pages and did everything on the lists.
Nothing worked. Then I put in the installation disk to wipe the hd, but none appeared on the list. I tried putting in a different hd and that didn't work either. Also, my original hard drive is fine because I put it in a another Mac and it worked perfectly.
Now I am at a loss over what to do. Any solutions?
Sound like a hardware failure / cable / connection
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
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I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.
iCloud System Status
Current
iCloud: iMessage - Users Affected: Some
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how I can unlock an encryption on my macbook pro ? device is not starting only with sos sound & black screen I don't know what should do ?
You have to take the computer to the Apple store.
http://support.apple.com/kb/HT4790
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Now i have no way of checkng whether or not i can upgrade to Mountain Lion. What do i do now.
Back up all data.
Triple-click anywhere in the line below to select it:
pmset -g assertions
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
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When I have turned on my MacBook Pro it just sits there at the intial apple screen and doesnt proceed to the screen where you can sign on - any ideas
when you restart the machine, make sure you uncheck the "reopen windows" check box, and see if that helps.
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When I turn on my Macbook pro retina display, a black screen show up while I hear the normal start up sound. I noticed that the machine gets very hot, any clue how to make it work?
If the Mac is too hot to touch, take it in for service.
Apple - Find Locations -
Macbook pro powering on with flashing question mark?
macbook pro powering on with flashing question mark?
You're MacBook Pro can't find a bootable device.
Which version of OS X are you running and which model MacBook Pro do you have?
Clinton -
Hi. I am reinstalling Macbook Pro OS X from the "question mark icon". During process, there is a question "select the disk where to install Mac OS X" but there is no option/selection in the box. I really need your help guys. I need it badly. :'(
If you got the question mark and you do not see any partition to install OS X to, it is not good.
Close the OS X installer by pressing the red button at the top left corner of the Install OS X window, and open Disk Utility. Then, look at the left sidebar and tell me if you see your hard drive. You should see something like this:
Do not worry if you do not see Macintosh HD or if the option with an arrow shows a different name. This is normal.
If you see it, choose it, go to the Erase tab and erase the drive. Finally, close Disk Utility and reinstall OS X. You will lose everything if you do not have a backup.
If you do not see the drive, it is damaged and it has to be replaced. You can replace the hard drive of a MacBook Pro without voiding the warranty, and any 2'5" SATA hard drive is valid. If you are not an experienced user or you do not want to go inside the MacBook, take it to an Apple Store or reseller. -
HT4053 just updated my iphone and now I don't know how t o turn off open apps
just updated my iphone and now I don't know how t o turn off open apps
double tap home button
swipe up on app window -
When I open my MacBook Pro there is a flashing question mark
Hi, I open my MacBook and then I see a flashing question mark with a folder . What do I do?
A flashing question mark appears when you start your Mac
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can't log on to macbookpro goes to flashing file with ? in middle help please
A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
My MacBook Pro (15-inch Mid 2009) question mark on startup
My MacBook Pro (15-inch Mid 2009) has a question mark on startup.
I brought it to my local apple service centre and they told me that after a few tests it was the hardrive, so they changed it under-warranty. Back home I started re-installing my system and got again a question mark on startup.
I decided to put the hardrive in a FW800 external enclosure and boot my system this way and the computer started without any problem. I reinstalled the hardrive in the MacBook Pro and again got a question mark on startup.
I decided to buy another drive, Seagate momentus XT 500Go, transfered all my files in this new drive and I installed it inside the MacBook Pro, still the same question mark on startup. I installed it again in my FW800 external enclosure and everything worked fine.
I decided to installed it again in the MacBook Pro, load the computer via the original Mac OSX install DVD, load the system and try to install a new fresh one on the hardrive... no hardrive were found....
So I decided again to bring it back to the same local service centre, and they told me again it was the hardrive the problem... but they don't want to listen to me when I told them that all my hardrives can startup the computer via an external enclosure....
So I would like your help, I think the problem come from the cable that linked the HD to the motherboard or the SATA chip inside the motherboard, but they don't want to test it !!!!
Thanks in advance for you help, I have been without my computer since 2 weeks now and I can't afford working without it any more !!!
Sincerely
bosa30You need to take this computer to a real Apple Store. Or call AppleCare. Obviously this "local serve centre" doesn't have the skills to deal with your issue.
I'd also check your RAM, as an easy first step. But I think the HD controller in your Mac is bad, since you can boot from an external drive. -
Hi there,
I would be grateful if any one could help me. I purchased my MacBook Pro 13 Inch in August 2011, it was the "Early 2011" version, which was shipped with Lion (I have now upgraded it to Mountain Lion last year).
Up until a few weeks ago, it was running fine. But recently my MacBook keeps freezing (A circular rainbow appears on the cursor), slowing down, the fan gets very loud and I often have to restart the whole machine. This usually happens when I'm running programs such as Safari, Preview or Microsoft Word
I only use my MacBook for university work so I only have Microsoft Office and iWork installed, nothing else. I've only used 19gb out of the 320gb available. I've also reseted my MacBook to its factory settings but that hasn't fixed the problem.
I've checked my AppleCare status and it says:
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under a custom agreement.
For more information about your coverage, please contact us.
Estimated Expiration Date: 24 August 2014
I was wondering if anyone had any suggestions to how I can resolve these problems, as it is stopping me from doing my work?
Many thanks.Call Apple and make a appointment, backup your use data off the machine to a external drive.
Don't bother with TimeMachine if it asks, too long and likley be corrupted and unable to restore, just drag and drop your Users folder to the external drive.
Most commonly used backup methods -
MacBook Pro hard disk upgrade shows question mark folder
I recently bought a 1TB hard disk for my teenaged daughter's MacBook Pro.
I formatted it, used Carbon Copy Cloner to clone the existing drive. I even made sure to create the recovery partition.
I restarted while holding the option key and chose the new drive. It booted fine so I checked in System Preferences to make sure it was selected as the boot device.
I opened the case and swapped the drives. Put it back together and restarted only to see the question mark folder!
I tried booting while holding the option key and now I get the choose a network prompt.
I am desperate and hate the thought of disappointing my daughter. It used to be that I was her hero who could fix anything now I'm the guy who asks too many questions and doesn't put enough money on her debit card. Granted she busts her butt getting awesome grades and I was upgrading her drive so she could continue her video yearbook for her school. So I shouldn't complain but it would be great to be her hero again.
BTW, I am not a newbie to the tech world but I don't do nearly as much in the Apple arena as I do in the PC world. Then again I've been a senior tech in the industry sine before IBM had a PC. In fact, my first real work was on a 6502 processor that used the same machine code as the Rage of the day, the Apple ][. All that to say I usually can find my way around a problem but this one has me stumped.
I appreciate any assistance offered.
Thanks,
ThomI tried to reboot with the option, command P. And R keys pressed. I heard the ding several times it still showed the question mark! I also tried the shift option and it only displayed the network selection. Also I tried to press C so I could boot from USB and it didn't work either.
If I cannot get this to work I fear my only other choice is to use a FireWire enclosure. This isn't a good option as my daughter does mostly movie work and iMovie has this terrible "feature" that forces all movies to be stored in one place. It sure would be handy if it allowed movie projects to set the storage location individually. I suppose I could simply move all the movies to the drive and try to find a way to point all iMovie projects to the external drive.
Unfortunately, my daughter is one of those Mac users who isn't savvy enough to use anything but the default settings. Heck I've tried to explain to her that she ought to get rid of the big files once she has done her work. That's why her drive is always full. -
i recently bought the macbook pro 15 inch retina display early 2013? should I return it and get the late 2013 model?
You have 14 days exchange
New retina has which yours doesn't -
802ac wifi, very very fast
Haswell cool running processor
Longer batt life
Lightweight form factor
Faster PCIe SSD
Overall a better machine to have yes
Your choice is subjective to your needs however
peace
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