After I upgrade to Mav. will I need to pay to upgrade Pages, Numbers, iPhoto etc. again. I have the older versions.

Welcome to Apple Support Communities
It depends on the iLife (iPhoto, iMovie and GarageBand) and iWork (Pages, Numbers and Keynote) versions you have.
If you have got iLife '11 and iWork '09, you will be able to update the applications for free, but if you have got an older version, you will have to pay for them in the App Store

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I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

Apple is more likely to see your comments if you send feedback via:
http://www.apple.com/feedback/itunesapp.html
=Downgrading from iTunes 11 to iTunes 10.7=
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files.   See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. Check this reference on how to delete the iTunes application itself:
    Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
    After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064

I can not get several apps to load on my i-pod touch and I even restored it back to factory. The message I get is that I need iOS 4.3, but i-tunes tells me I already have the latest version.

I can not get several apps to load on my i-pod touch and I even restored it back to factory. The message I get is that I need iOS 4.3, but i-tunes tells me I already have the latest version.

You can't install any application which requires iOS 4.3 or newer on a first or second generation iPod touch. If you still have a copy of that application compatible with iOS 3.1.3 or 4.2.1, import it into the iTunes library and sync it.
(72397)

Upgrading from snow leopard to mountain lion will i have trouble using my Pages and Iphoto since it's not the latest version

I am contemplating upgrading my OS from Snow Leopard to Mountain Lion. Currently, I don't have ICloud available on my computer. I also keep getting messages to upgrade my IPhoto to '11 version as well as Pages. I know, I'm behind, but my theory is if it isn't broke don't mess with it.
My concern is I don't want to lose my pictures and YES, I have backed up with Time Machine to an external hard drive. (I just hope that's good enough). IF I upgrade to start using ML OS, will I need to restore anything from my external hard drive or will I be able to start using computer as if nothing changed?
I know enough to be dangerous and I'm hesitant to upgrade for fear of losing everything. Would appreciate help. Thanks!

Charmedgreen wrote:
So it's alright to "skip" downloading the Lion version first? I can go directly from Snow Leopard to Mountain Lion?
Correct, in fact, Lion is no longer directly available from the App Store.
Also, do I need to "empty my trash" before going forward?
No need.
Matt

HT4236 Ever since I got the iTunes upgrade, iPhoto does not open and take the photos from my iPhone. I have the older version of iPhoto, so Photo Stream does not work. Can you please help?

Ever since I got the iTunes upgrade, iPhoto does not open and get pictures from my iPhone. How do I fix this? Thanks.

You can stop new photos being automatically added to Photostream in iPhoto from iPhoto preferences > Photostream.

The export control function on my QT 7.6.9 will no longer allow me to export mov as wav files. I have the Pro version and a QT license. What shall I do?

The export control on my QuickTime Pro 7.6.9 no longer allows me to export mov audio files as wav. I have a user license number. Should I unintall and re-install? Will I be able to quote my current license number to avoid having to pay again? Help!

The export control on my QuickTime Pro 7.6.9 no longer allows me to export mov audio files as wav.
Are you saying the option is missing or that it is grayed out? If grayed out, what is the audio compression format used in the MOV file container?

IPhoto is saying I need to update it in order to open it but I have the latest version?

iPhoto says to do a software update but the software update is saying that everything is up to date.
Is there a way for it to open and not lose any pictures? I stupidly didn't back up the pictures onto a seperate harddrive.
My computer is relatively new (about 6 months) and am very frustrated.
Please help and thank you in advance.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

HT1199 Newer version of iTunes will not open. My music is gone. How can I get the older version back?

My "newer version" of itunes will not open. How can I either get it to open or get the older version which worked fine?

Restore the backup before you installed.
If you didn't make a backup, at very minimum make sure your Music library isn't compromised by locating the folder you selected the music to be in (usually in Users -> yourname -> Music) and make sure there are several MB of data there by clicking once on the folder, and selecting Get Info from the File menu in the Finder.
If you can't find it, try to locate parts of track names with Find Any File.
http://apps.tempel.org/FindAnyFile/
then determine which parent file of the .mp3 or .mpa files you have contains all of the music files by getting info under each previous folder in the folder tree.
Once you determine which folder contains all your music, back it up using the Finder, or backup the entire hard drive using cloning software at least to two different drives or two complete copies on DVDs:
https://discussions.apple.com/docs/DOC-1992
You'll then want to erase and install 10.6 from the system installer you used to put 10.6 on your Mac, and run the combo 10.6.8 updater and apply the necessary security updates:
https://discussions.apple.com/docs/DOC-3261
Then you can install older versions of iTunes for the Mac from here, once you determine which version is compatible with 10.6.8 that you liked before by first checking which version is compatible with what you need:
https://en.wikipedia.org/wiki/ITunes_version_history
Once you know that, if you can't find it with Google, let us know and maybe one of us can help. Lastly reload your music in your music folder, and your other applications.

Can't open documents "you will need a newer version of pages..get upgrade at app store" App store says I have the current version.

Can't open documents some as recent as yesterday. "you will need a newer version of Pages...you can upgrade from the app store" The app store indicates i have the current version, upgrade not appropriate. A relatively new problem.

You have two versions of Pages on your Mac & are trying to open Pages 5 documents with Pages 4. Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there then right-click on the Dock icon & select Options > Keep in Dock.
Installing new versions of iWork has never replaced existing versions. This is nothing new. The only thing new is that the '09 apps are moved to an iWork '09 folder if they were purchased from the Mac App Store. If they were installed from disk they should already be in a separate folder in Applications.

I have a new iMac. Can I install my iWork from my Snow Leopard set and upgrade it, or will I need to buy new iWork?

I have a new iMac. Can I install my iWork from my Snow Leopard set and upgrade it or will I need to buy new iWork? If so why?

cherylfrommiami wrote:
I paid for the cd set when my last computer needed an upgrade. I just want to use iWork on my new computer OSX10.8
As Niel states you can use your current iWorks.
If you want the latest version you will need to purchase the componets in the Mac App Store.

I did an upgrade from 4.0 to the new 6.0 about 5 months ago. After the upgrade installed it said reboot system to apply upgrade. Now it wont open and keeps telling me that the older version needs to shut down the computer and upgrade the old version.

Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

Look at original question. When I did the download to the new 6.0 it said everything was fine. Then when I tried to use the firefox again it said an older version needed to shut down my computer so that it could upgrade the old version. It wont let me do anything and all it says is shut down computer so old version can upgrade. It wont let me open the program or remove it or anything. PLease help me with this. I really like Firefox but this has been going on for 5 months now and I still dont get answers from you. How do I fix this???

Just upgraded macbook to Snow Leopard, and now itunes won't recognize my iphone. I tried turning all off, and on. I have the newest version of itunes. Will I have to reset my iphone (and also ipod touch?), and if so, does it mean I lose anything?

I just upgraded macbook to SnowLeopard 10.6.3 and now itunes won't recognize my iphone. I tried turning everything off and restarting. I have the latest version of itunes. If I have to reset the phone (and ipod touch), what does that mean? Will I lose anything? How long will it take? thanks

Start iTunes. Make sure you really are running the version you think you are. Sometimes people end up with two copies, different versions.
Mac OS X v10.6: iOS device not recognized in iTunes after restart - http://support.apple.com/kb/TS3540
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.
You say you are running Snow Leopard 10.6.3. That version will not run the latest iTunes which requires 10.6.8 If you need iTunes 10.7 you have to be running 10.6.8
Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399
Message was edited by: Limnos

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

I have the newest version of the mac book pro and i recently bought iLife 11 because i needed idvd but when i installed iLife my iphoto no longer works and will not let me open. How do i fix this

Welcome to Apple Support Communities
iTunes in Mac OS X Tiger is outdated. Open  > Software Update to install the latest iTunes version for Tiger.
If you need iTunes 10.7 or a newer version, you have to upgrade to Mac OS X Snow Leopard. First, check that your Mac is supported > http://support.apple.com/kb/sp575 If it is, buy Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After buying Snow Leopard, make a backup of your data, insert the DVD and upgrade to Snow Leopard. After upgrading, open  > Software Update, and install the latest Snow Leopard version. Finally, run Software Update again to install iTunes 11.0.4. If you want to install iTunes 10.7 instead, download it from the Apple website > http://support.apple.com/kb/dl1576

My Safari will not allow me to open my Google calendar with Google Apps. I have to open my email with the older version of Google Apps. This happened after I installed 5.1.4. I tried to use the fix of changing to 64 bit by unchecking the 32 bit box no go

My Safari will not allow me to open my Google calendar with Google Apps. I have to open my email with the older version of Google Apps. This happened after I installed 5.1.4. I tried to use the fix of changing to 64 bit by unchecking the 32 bit box but that didnt help.

I assume that there are legal restrictions on the way in which iTunes can get artwork automatically from any source apart from the iTunes Store (which is what the right-click > Get Album Artwork function uses). For example, even though the Gracenote service that iTunes uses to match CDs and retrieve metadata (artist, album, track titles, etc.) also has artwork functions, iTunes does not make use of these.
For manual addition of artwork, there are three cases where the image you select may not be correctly embedded in your media files:
your media are in a format that doesn't accommodate embedded artwork - typically WAV files. To embed artwork you'll need to convert to another format - Apple Lossless or AIFF if you want to preserve lossless quality, AAC or MP3 otherwise.
your media files are read only - to fix this, use Windows Explorer to find the folder that contains your files, right-click and select Properties. On the General tab there's a check box labeled "Read-only" - if this is checked, or is grey (sometimes blue), click the box so that the flag is unchecked and the box is white. Click OK, and then OK again when the "Apply changes to this folder, subfolders and files" option selected. Now try adding the artwork again.
Windows permissions issues are preventing iTunes from updating your media files (there's some anecdotal evidence of a change in this behavior in iTunes 12). See turingtest2's notes on Repair security permissions for iTunes for Windows for advice on fixing this, then try adding the artwork again.

I have several macs with Intel core duo 2 operating systems. All are running os x10.6.8. Is it necessary to upgrade to Lion before upgrading to mountain lion when it comes out this summer? Do I need to have the "base" version of 10.7?

I have several macs with Intel core duo 2 operating systems. All are running os x 10.6.8. Is it necessary to upgrade to Lion before upgrading to Mountain Lion when it appears this summer? Do I need to have the "base" version of 10.7 first?

This is unknown, it will be up to Apple and AFAIK they haven't announced that yet.

After I upgrade to Mav. will I need to pay to upgrade Pages, Numbers, iPhoto etc. again. I have the older versions.

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