After instaled BB MediaSync, cannot get it to work !!!

I downloaded & installed BB Media Sync. After the installation, I launch the application and a dialogbox displays: "MusicSync has encountered a problem and needs to close. We are sorry for the inconvenience.. If you were in the middle of something, the information you were working on might be lost." This dialogbox shows up regardless of whether or not my BB8830 is connected to my laptop or not.
I run XP Pro, SP2 on my laptop; I have iTunes v7.2;BB Desktop Manager v4.2.2.12 (VZW) installed. Does it mean that the downloaded file is bad? or the MediaSync is not ready for primetime?

@BikerTech
Could you please provide us with a bit more information?
Please perform the following steps and we will attempt to debug this issue:
-Open Start | Settings | Control Panel | Administrative Tools | Event Viewer
-Right Click on ‘Application’ and say ‘Clear All Events’
-Launch BlackBerry MediaSync (and let it crash as usual)
-Return to the Event Viewer Pane which should contain some kind of error event (you may have to hit F5 to refresh)
-Double-click the error event
-Press the ‘copy’ button (it looks like two pieces of paper overlapping)
-Paste that information into a post
With this information, we may be able to determine the cause of the issue. This type of crash should only occur if a critical system dependency is missing or if one of the files has become corrupted during the installation.
Thanks.
Message Edited by msantilli on 07-28-2008 02:10 PM

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Ati Radeon HD 6370M code 43 in device manager after installing driver - can't get GPU to work

Hello
I have bought a second hand HP laptop recently and I am having hard time installing GPU drivers and getting it to work at all.. so here is my story:
I was told that the product I bought is a HP Pavillion DV7-4142eo. I have removed the battery and checked the labels under it - and indeed the manufacturers labeled it as a DV7 4142eo laptop.
HOWEVER - and now comes the fun part - the product number in the bios (XZ288UAR#ABA) belongs to the HP Pavilion dv7-4263cl. This is also true according to hp automatic product detection app.
I used the system information tool on windows 7 and pcidatabase.com to determine the models of the graphic cards in my laptop. It turns out it has an ATI Mobility Radeon HD 4250 and an Ati Radeon HD 6370M gpu.
First I tried to install the ATI Mobility Radeon HD 5650 Graphics driver, because this gpu belongs to the DV7-4142eo laptop. It didnt work, in the windows 7 device manager I got two times "standard vga graphic adapter" showing.
Next I tried tried autodetection and used amddriverdownloader. This tool recomended installing the following driver: 13-9-legacy-vista_win7_64_dd_ccc_whql.exe . After installing this driver the integrated graphic card ( ATI Mobility Radeon HD 4250) works perfectly but I the other one - the more powerful one, the Ati Radeon HD 6370M - doesn't work. In the device manager it is labeled as "standard vga graphic adapter". Installing its own driver doesn't work as it results in the problem stated in the Subject.
What do you suggest me to do? Do you think code 43 means that my laptop's GPU is broken? Please help.
Thank you

Hi:
I would go with the product code...and say it is a HP Pavilion dv7-4263cl Entertainment Notebook PC.
Accordingly, this would be the only AMD graphics driver you can use.
Uninstall all previous graphics drivers and reboot before attempting to install this one.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-89582-1&cc=us&dlc=en&lc=en&...

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Message was edited by: Ralph Johns (UK)

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After instaled BB MediaSync, cannot get it to work !!!

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