After install, iTunes does not open at all.
I installed Mavericks on my 2011 Macbook Pro the other day. Everything went well and everything seems to be working normally except iTunes.
When I click on it in the dock, the icon bounces a few times, or just once, but then nothing else happens. It never opens. Same thing when I click on it directly from the applications folder.
Any ideas?
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6490M - VRAM: 256 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 0:4:4
Disk Information:
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
KINCH (disk0s2) /: 499.25 GB (280.18 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.intego.kext.VirusBarrierKPI (10.6.13)
com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.13)
com.intego.iokit.VBX6NKE (1)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.intego.commonservices.daemon.plist
[loaded] com.intego.commonservices.icalserver.plist
[loaded] com.intego.netupdate.daemon.plist
[loaded] com.intego.personalantispam.daemon.plist
[loaded] com.intego.PersonalBackup.daemon.plist
[loaded] com.intego.task.manager.daemon.plist
[loaded] com.intego.VirusBarrierX6.daemon.plist
[loaded] com.intego.VirusBarrierX6.scanner.daemon.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.intego.netupdate.agent.plist
[loaded] com.intego.personalbackup.agent.plist
[loaded] com.intego.task.manager.notifier.plist
[loaded] com.intego.VirusBarrierX6.alert.plist
[loaded] com.intego.VirusBarrierX6.statusitem.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.[...].plist
[failed] [email protected]list
[loaded] com.google.keystone.agent.plist
[loaded] com.macpaw.CleanMyMac.helperTool.plist
[loaded] com.spotify.webhelper.plist
User Login Items:
iTunesHelper
Antispam Engine
CrossOver CD Helper
Dropbox
IntegoStatusItemHelper
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
MacFUSE
NetUpdate
Perian
Internet Plug-ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.4-10.5.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Skip System Files: NO
Auto backup: NO
Time Machine not configured!
Top Processes by CPU:
4% WindowServer
1% EtreCheck
1% VBX6StatusItem
0% mds_stores
0% ps
0% fontd
0% mds
0% Dropbox
0% coreservicesd
0% mdflagwriter
Top Processes by Memory:
184 MB virusbarriers
94 MB Dropbox
82 MB Finder
57 MB SystemUIServer
57 MB WindowServer
53 MB Antispam Engine
49 MB com.apple.dock.extra
49 MB mds_stores
49 MB CalendarAgent
49 MB com.apple.ShareKitHelper
Virtual Memory Statistics:
610 MB Free RAM
1.59 GB Active RAM
933 MB Inactive RAM
921 MB Wired RAM
226 MB Page-ins
0 B Page-outs
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
Similar Messages
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i plugged in my iphone to restore it but while restoring itunes shutdown itself . if my iphone is not connected to the mac itune works but when i connect my iphone to my mac itunes does not open at all.
Hi Arjun sache,
Welcome to Apple Support Communities.
It sounds like you're seeing an issue with iTunes shutting down unexpectedly when your iPhone is connected to the Mac. Take a look at the article below, it provides a lot of great troubleshooting tips that may be able to resolve the issue for you.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
I hope this helps.
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Hi b noir, thanks for your reply. I did initially look at the itunes trouble shooting page and I tried to follow what they said to do for user specific trouble shooting. But I have no idea where to find this: ■C:\Users\username\AppData\Local\Apple Computer\iTunes
■C:\Users\username\AppData\Local\Apple Computer\iTunes
So I can't do it if I can't find it on my machine. I'm assuming 'C' means disk C? and I found 'users' when I right clicked 'Explore'. Then I found my user name and opened it. Then I was lost because I cannot find AppData\Local\Apple Computer\iTunes or AppData\Local\Apple Computer\iTunes. So I was unable to go any farther. That's when I posted my problem here. Can you or anyone else help me farther? Unfortunately I need something more specific, then what itunes trouble shooting is prepared to give. I forgot to add that my pc is shared and my kids' itunes open just fine. So this is definitely a user specific problem! Is it possible that something I downloaded the other day, corrupted the library? I deleted the offending song, and re-started, but itunes still didn't open. Not that I expected it to work that easily but it was worth a try. -
My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
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I was prompted by itunes for an update and i did. Now Itunes does not open. it say "itunes library itl file cannot be found or created. The default location for this file is in the itunes folder in the Music folder. Has anyone else encounter this problem. thanks
Worked for me. Could not uninstall Apple Mobile Device but continued in this order. Rebooted and reinstalled iTunes.
All of my Library was restored.
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hey guys,
ever since I've reinstalled my pc with windows xp pro sp3, my itunes will not open at all.
every time i click on itunes.exe it does not do anything. It does give me the hourglass icon as if my pc is working on it. but then it disappears without any itunes response.
to fix this issue, I have tried any possible method that i could find on the internet. even called the support center but they were not able to help me either.
I have tried to reinstall itunes *(no effect)*
did something with the cryptographic something in the administrative tools menu *(no effect)*
I have deleted the itunes installer cache *(no effect)*
I installed any older versions,( btw 7 does not work either)but after updating it *(no effect)*
itunes 6 does work; but since i have an iphone it is completely useless for me. so *(no effect)*
the strange thing is that itunes.exe does appear in the "processes" tab in task manager, but it does not show in the "applications" tab.
and every time I shut down my pc, I get the windows message that itunes is shutting down.
If you have any other suggestions, please be so kind help me.
this is driving me nuts. It's been going on for two months now.
Kind regards,
Bart
Message was edited by: PleinvreesPleinvrees
I am not sure if I have this right from all those posts.
When you try to start iTunes, there is no error message and you can see iTunes.exe persisting on the processes tab of the task manager.
If that is your probelm it is commonly do to a problem with cryptographic services.
Before looking into that there is a quick thing to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
If that's not it, work carefully through *method 4* in the following article:
http://support.microsoft.com/kb/822798
Make a careful note of any error messages you get, this is important. post back the names of any dlls mentioned in error messages.
If you don't get any error messages try starting iTunes. -
my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible
i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!! -
Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."
There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers -
Ever since updating to OS 10.10.3, my iTunes does not open anymore!
Ever since I updated to 10.10.3, my iTunes does not open anymore.
I have restarted my computer, and tried to open it again but it did nothing. I installed iTunes again and also did not help. Opening iTunes from the application folder in Finder did nothing, as well as opening it from the launchpad did not help.
The app does not even bounce up and down in the dock, it just does nothing.
I think I have tried almost all basic methods. Is there anything else I can do?!
Please help!
(MBPR mid 2012)
Thanks in advanceSame bro, same. Ever get it fixed?
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When I connect my iphone to my iMac, iTunes does not open automatically
When I connect my iphone to my iMac, iTunes does not open automatically, even though I have the "open iTunes when this phone is connected" option checked. I'm on the latest Snow Leopard with iTunes 10.4 and use an iPhone 4 with iOS 4.3.4. I think the problem began with the latest iTunes update.
Found the answer in another discussion! Here's what worked:
"I also had the same problem, iTunes 10.4 wouldn't launch when connecting iPhone 3GS.
I unchecked "Launch iTunes when this iPhone is connected", restarted, launched iTunes and connected iPhone, rechecked "Launch iTunes when this iPhone is connected". I was asked if I wanted to install iTunes helper and said yes. All works again." -
ITunes does not open when iPhone connected.
When I connect my iPhone to my iMac, iTunes does not open. The iTunes option to open iTunes when this iPhone is connected is checked.
What is the name of the iTunes preference file that I can put in the trash to try to get this to work correctly?
Thank you.Hello 51kFred,
Here is a resource that should help resolve the iPhone not showing in iTunes.
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/#section_1
All the best,
Sterling -
ITunes does not open when ipod connected
Since installing the 1.1 update, iTunes does not open when I connect my nano to the computer. Both computer and iTunes (when I manually open it) recognize the nano, so no big deal. Just wondering how to make iTunes automatically open.
Sometimes the Preferences get corrupt - if you set them off and then back on that sometimes clears the problem.
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Colin R. -
Despite working perfectly in the past, now my Itunes does not open
Despite working perfectly in the past my Itunes does not open anymore--I receive numerious error messages includint ERROR7 Windows error 998; data execution prevention has closed itunes--a re-download (was prompted to repair files also) has not solved the problem--am wondering if my Itunes library has been lost--solutions anyone?---or a phone number to contact itunes support if possible?
Hi Jackeeno -
Here is how to resolve it: uninstall, reinstall iTunes.
WINDOWS XP:
1. Quit iTunes.
2. Start --> Control Panel --> "Add or Remove Programs".
3. Select iTunes and click Remove. Do not restart your computer. (Also delete iPod Updater if applicable)
And then… In this order, also remove:
1. QuickTime
2. Apple Software Update, Apple Mobile Device Support
3. Bonjour. (Also delete Apple Application Support if applicable)
4. Go to http://www.apple.com/itunes/download to download and install the latest version of iTunes.
WINDOWS 7, VISTA:
1. Quit iTunes.
2. Start --> Control Panel --> "Uninstall a Program", you should now be at the "Programs and Features" panel.
3. Select iTunes and click Remove. Do not restart your computer. (Also delete iPod Updater if applicable)
And then… In this order, also remove:
1. QuickTime
2. Apple Software Update, Apple Mobile Device Support
3. Bonjour. (Also delete Apple Application Support if applicable)
4. Go to http://www.apple.com/itunes/download to download and install the latest version of iTunes.
Good luck -
HT1199 Itunes does not opens on my computer and i get 2324 error
Itunes does not opens on my computer and i get 2324 error
Is this in Mac OS or the Windows 7? If Windows:
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