After installing 1.0.8 lost pictures and videos despite back-up of playbook

Hey, smarter BB users than me... I just updated to the new 1.0.8 OS. Prior to installing, I backed up my machine. Then downloaded and attempted to install 1.0.8. My machine froze in the middle and I had to have BB support walk me through a reload of the new OS. My pictures/videos were on my BB playbook prior to the second install and after the backup. Once the new OS was installed I had no pictures/videos. I restored the original back-up from before the freeze and I still don't have any pictures/videos. BB tells me this is a non-compatibility issue and will be resolved by February? (hope, hope). Meanwhile, does anyone know anyway for me to retrieve these photos/videos from the back-up? They do not appear in my desktop in the pictures/videos libraries as the prior photos do. My windows 7 told me it couldn't open .bbb files when I tried to open the entire back-up. Anyone, a little help...please? My kid's swim vidoes are on here and she came in first place, I'd really like them back, before February......

HHi,
first thing hong I tried in Monday. I have 5 different cables so swapped them around. But on wifi (no cable) its doing the exact same????? So the cable looks to be fine. itsnore begind the scenes the resort the message saying restoring from iPhone when in locked screen and the battery usage as well as the fact it took 5 days to do a restore!!

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HT4528 Lost pictures and videos

Hello Apple community, I really hope someone can help me. I was upgrading my dad's phone and suddenly all his pictures and videos were gone, I am trying to get them back because he has very sentimental videos and pictures in the phone. please I know nothing is really gone in the computer world and I need help to try to get it back. if anyone has any suggestions I would love to give anything a try.
thank you so much

Restore the phone using the last backup made of the phone.
If they were not backed up, then they really are gone.

IPhone didn't sync correctly, lost pictures and videos

Today I sync'd my phone before doing a restore. The sync went fine as well as the restore. When I attempted to restore my phone from the back up, it showed that it was last sync'd at 12:54PM which sounds about right when I sync'd it last. Well the issue is that when I restored it from that file, none of the stuff I backed up was there. The most recent texts in that backup were from July 17th, but some of the camera roll photos were from two weeks ago. My dilemma? I had been on vacation the last few days and took some photos and videos, which are now lost. I went into username/roaming/apple computer/mobilesync/backup (i'm using vista) and it looks like a backup was created today but the data in the backup has a creation data of July 17th which coincides with the text messages in that backup. I wanted to know if there is anyone who knows of a method to retrieve my lost files. I used a friends Mac to open the .mddata files in where the backups are located but there are probably 400 files to go through. I called Apple and they really didn't help other than "compensating" me for my lost files. That does not get the files back though. I would really appreciate any help towards getting these files back. If you guys need any more of an explanation let me know. Thank you.

Hi,
Try Resetting the Sync History from the iSync applications preference window as described here: http://support.apple.com/kb/TA23030
If the issue persists, try the tips in this article: http://support.apple.com/kb/TS2481
-Jason

Lost pictures and videos

I downloaded the new OS5 on my iphone 4 and lost all of my photos and videos, how do I get them back?

Restore the phone using the last backup made of the phone.
If they were not backed up, then they really are gone.

HT1766 How do I recover pictures and videos not backed up, nor in icloud

I recently bought an iphone 4s and had them transfer my information from the old device to the new one. Later I noticed that all the pictures had been transfered from itunes album covers to my camera roll in doubles also, I went home and ignorantly did a device restore from a backup. This is a new iphone, no backup had been made, but I did it using my old phone's info which was 6 months old, so I lost 6 months of videos and pictures, any help?

OK, thanks KiltedTim and chrisfromgastonia, I just wanted to confirm my suspicions ... However......... The guys at "Best Buy Mobile" told me that all my info was going to be kept in their "transfering device" (the one used to transfer my data there) for about 2 days, and that if I had any trouble to just go back and see them.... I'm on my way (it just ocurred to me). Thanks guys..
Message was edited by: chrisestrada1
Message was edited by: chrisestrada1

After installing mountain lion i lost my pictures in iPhoto, lost my music in iTunes, internet became very slow. What can I do to fix this issues

after installing mountain lion I lost pictures in iphoto, lost my musisc in itunes, my icluod is not working, internet its very slow and some other issues. There is a way how to fix these issues

Open System Preferences > iCloud
Deselect the box next to Photo Stream then reselect it.
Now for your music. Launch iTunes. From the iTunes menu bar top of your screen click iTunes > Preferences then select the Store tab.
Select: Music. (and Apps and Books) if you want.
Click OK.
iCloud syncs via your Wi-Fi network so give it a minute or two to reset your photos and music.
Slow internet ... try turning off the modem for a few minutes, then turn it back on.

I recently deleted by mistake all the pictures and videos in camera roll on my Ipod touch 5g . I had no apple Id, no itune no back up file nothing! is there a way to recover these files ?

I created and albums and I copied all the pictures and videos and I pasted it in the new album after that i deleted all the pictures and videos in the camera roll . I didnt know that it will be also deleted from the new album ! any one can help me to recover these files . but I had no itunes no back up data no icloud nothing!
thanks in advance

- If you used PhotoStream then try getting the pho tosfrom your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
The stream does not included videos

After updating my Iphone 4S with the ISO6 i lost my pictures and i never backed up my phone to ICloud. how do i retrieve my photos?

After updating my Iphone 4S with the ISO6 I lost my pictures and i never backed up my phone to ICloud. how do I retrieve my photos?

Hello JeepJackie
Check out the article to download your past purchases to your iPhone.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.

After installing Flash Player, I lost sound on Youtube and other sites. How do I fix it?

After installing Flash Player, I lost sound on Youtube and other sites. How do I fix it? I still have sound on some apps.

To help troubleshoot we'll need the following system information:
Operating   system
Browser
Flash   Player version
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Windows
Mac
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
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Non-HTML5 video
Thanks,
Chris

Updated iPad2 to iOS 6 and lost all pictures and videos

I updated my roomate's iPad 2 days ago, following the instructions of a friend with years of Apple experience.
He explained that I would need to install iTunes on my laptop (a newer Asus running Win7) and that just plugging the iPad in would start an automatic process of backing up and updating.
Being from the PC world, I wanted to make sure we would be safe. I asked if I needed to copy pictures to my laptop or pc first, and he said that iTunes defaults to backing up first, then running the update.
Of course this makes sense, but erring on caution, I was very specific in wanting to make absolutely sure.
So I get the laptop ready. I plug in the iPad, it's immediately discovered and a window pops up saying there is an update for the iPad, and would I like to update now.
I pressed the button yes, or ok, I don't remember exactly what the vernacular was.
The lengthy process began.... with a status bar and activity..... took about 20 minutes.
After it was done, it said so. I don't remember the dialog box wording at that point exactly.
I pushed the home button on the iPad and it had the normal grey lock screen, opened it, and all of her apps were there, her email showed she had email,
but when i looked in the pictures folder, it was empty.
Thought perhaps they would appear later from iTunes. ( I didn't know at this point that she had never backed up or used iTunes for anything other than the initial activation and for her old iPhone that died several months ago)
Called my Apple friend, he said maybe I unplugged the iPad before it was able to restore things to the iPad.
So I started iTunes, attached the iPad , right clicked on "Tiffany's ipad" and went into the Backup section. There it says that the iPad was never backed up on this computer in bold text. And the option to restore from backup is grayed out.
I call my expert friend again. He has me look for backup files on the laptop, utilizing an application called 'iExplore'. went to 'device' section and there is a box that will show all backup files found on the pc. That box was empty.
What's tragic, is, this poor lady, unbeknownst to me, had been using her iPad as a picture and video dump for ALL of her child's pictures and vids for over a year. Without telling me. She is not a technical person.
Had I known this, I would have backed it up manually myself, before the update and all along. I would have made her do it. But I had no idea. I assumed she was plugging it in to her Dell Laptop.. but she never did.
I've run 2 'recovery' programs I got from online that scan for deleted files, but they don't show any of the hundreds of pictures and videos she had, Im sure because it was wiped, not deleted.
All attempts to locate a large backup file on my laptop have come up empty.
She is extremely and unbelievably broken up about this, as am I. I'm furious with Apple for not making the BACKUP stage of the process more tenacious, and with more pop up warnings so that this kind of thing cannot happen. Had I seen that, I would have used an application to MANUALLY copy her stuff.... even though at the time I had NO IDEA she was using her iPad as her ONLY repository for all of her precious media.
Folks, this is a life changing horror for her, and me. I love this woman's little boy as my own, and as a single mom, she was depending on me as a friend in this matter. If I cannot retrieve these images and vids, I fear she will never forgive me, as I'm the 'tech guy' who always has had the answers for everything in the past, and failed her on the most important tech issue in her life, her little boy's life in pictures.
Please, where can I send this iPad for forensic recovery of these images.
I've powered the iPad down until further notice to avoid writing additionally on the internal flash memory.
Thanks,
Lu Johnson

Doesn't sound like you have iCloud? If not, then no, you are out of luck....
GB

How do I recover my Pictures I lost when I updated to the lates Icloud last saturday , I updated to the IOS 5.1 and all my pictures and Videos where lost

I was unable to recover my Pictures and Videos after updating to ios5.1 ,please how can I recover my pictures and videos which was lost after updating to ios 5.1 on 12.11.2011

Connect to iTunes, make sure the items you want are checked, then sync.

HT4623 After installing iOS7 I have lost my facebook ... How do I get it back?

After installing iOS7 I have lost my facebook ... How do I get it back?

Hi there,
Are you absolutely sure the app is installed? Go into the App Store, search for Facebook and tap 'Free' and 'Install' if they are available.
If it says 'installed' then make sure you don't have it hidden away in a folder, by dragging down from the center of the home screen and searching for it.
Nathan

My macbook pro crashed after installing maverick. I lost all my photos however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?

My macbook pro crashed after installing maverick. I lost all my photos however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?

We'll need to know more to beable to help. Do you want to try to restore your photos from your iPhone to your Mac, or try to recover the photos from the old iPhoto Library on your Mac?
What is the situation of your Mac now? In hat way did it crash? A hardware problem with the drive? Does the system not start properly? Does iPhoto not launch? Do you still have the iPhoto Library on your mac or a backup, so we could try to rescue the photos there?
What versions of iPhoto are on your iPhone and your Mac?
however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
On the iPhone you cannot access the "package contents" - IOS hides the file system from the users. To restore photos from your phone share all iPhoto photos to your Camera Roll, that are not already in the Camera Roll, and then connect the iPhone via USB and import the Camera Roll to iPhoto or Image Capture. Or use any of the other sharing methods described on thos manual page: see: Ways to share photos http://help.apple.com/iphoto/iphone/2.0/?handbuch#blnk7d8f763e
To retrieve photos from a corruptrd iPhoto Library on your Mac we need to know the version number and more about the "crash" you experienced, the state of your mac, the system, the data. Please post back with more details.
-- Léonie

I lost all of my pictures and videos as a result of upgrading to IOS 5. Can I recover them?

OK, so I lost all of the pictures and videos from the camera roll on my wife's ipod touch. This occured after upgrading it to IOS 5. I did a system recover in itunes and that didnt help. I downloaded iExplorer and went through the folders; found nothing. I have a feeling that all hope is lost. I'm not tech-savvy and should have known better by backing stuff up before upgrading. Just didnt think about it, because after every other upgrade, nothing disappeared. Well, just thought I would post here in case anyone else had any other suggestions. Thanks.

If you have a Mac this may work.
How To: Recover iPhone app data after a clean restore (OSX) | iSource
Otherwise, you did all you can.

Bloggie lost all pictures and video taken before new year.

Somehow, the bloggie lost all pictures and video I have taken before Jan 1, 2011. I know I did not delete any of pictures on this camera, but the crossover of the Jan 1, 2011 seems remove all old pictures. Why? It must be a software bug or something.
I bought my bloggie from HBC Canada, The Bay, in December, 2010.
My Bloggie has 8GB memory.
Any idea? Do you have the same problem with your Sony Bloggie?

Check to see if you have the full space available on the bloggie - if they really are completely missing then there are many 3rd party file recovery programs out there, some free, that can be used to recover accidentally deleted or corrupted files. In this circumstance you also have to be very careful - to increase the likelihood of being able to recover the photos and video after they have been deleted don't save any new photos, files or data to your bloggie until you've made the recovery attempt.

After installing 1.0.8 lost pictures and videos despite back-up of playbook

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