After installing Adobe After Effects CC the web browser crashes

Hi,
I don't know where to turn with this so I'm trying as many possibilities as I can think of:
I installed After Effects CC on my PC. I then noticed that a web page that I created incorporating a virtual tour stopped functioning properly. It doesn't matter which computer I access it from. I haven't done anything to this web page but it has just stopped working properly after I installed After Effects CC. If I use Chrome a Shockwave Flash has Crashed message appears:
I've tried creating a similar page but the same problem occurs:
I've checked Chrome using the phrase   about:plugins  and tried disabling one of the two Adobe Flash Player plugins to no effect
I've contacted my internet service provider and they have assured me the problem is not connected to using their service
I have contacted the company which provided the virtual tour software and sent them a copy of the file that I included in the web page. There has never been any problem with the web page before
I also tried uninstalling and downloading a more up to date version of the Panotour Tourweaver software but still the same problem occurs.
I've tried recreating the page but the browser (IE, Firefox and Chrome) crashes on whichever computer I'm accessing the webpage from
So I wondered if the problem is connected the creative cloud?
No matter what computer I use the browser crashes when I click on a button within the webpage (which normally opens another webpage that I created). I haven't touched any of this and it has always worked perfectly. The only thing I've done recently is to download the Adobe After Effects CC app and then the problem occurred.
Any constructive advice would be appreciated, thanks

Update - I've now tested this with different internet connections, different computers and different operating systems. I've also just received a response from my internet service provider who said:
"I've tested in Firefox, and it looks as if the buttons are crashing the browsers' flash plugin. This being the case, it is not going to be anything related to your computer, the internet connection, or the web server. 
In all likelihood, it will be an issue with how the flash tour is coded, which I presume is created automatically by the Tourweaver package you mention. You will need to pursue their support for advice on this problem as it is something with the flash file)s( which isn't working correctly."
So, hopefully Easypano support will be able to fix the problem. Obviously no connection at all with Adobe After Effects

Similar Messages

  • Hi I would like to know, how do I add a Hyperlink on Flash, that opens a PDF in adobe reader and not the web browser.

    Hi I would like to know, how do I add a Hyperlink on Flash, that opens a PDF in adobe reader and not the web browser.

    Yoh, what is FSCCommanr ? sorry man I am an absolute beginner in Flash. I tried the code:
    /* Click to Go to Web Page
    Clicking on the specified symbol instance loads the URL in a new browser window.
    Instructions:
    1. Replace http://www.adobe.com with the desired URL address.
       Keep the quotation marks ("").
    instance_name_here.addEventListener(MouseEvent.CLICK, fl_ClickToGoToWebPage);
    function fl_ClickToGoToWebPage(event:MouseEvent):void {
      navigateToURL(new URLRequest("http://www.adobe.com"), "_blank");
    this is the same code I used before and it opens a pdf file in a web browser, and it doesn't open an AutoCAD file.

  • Web Browser Crashes

    Everytime I visit the 2-step verification website for Google, the web browser crashes. I have firmware 300.21.012. Could you help me?

    hi mate,
    first of all, what device are you using and what services of Google are you trying to use?

  • I can't download adobe after effects off the assistant.

    FOR SOME REASON THE ADOBE DOWNLOAD ASSISTANT ISN'T LETTING ME DOWNLOAD "ADOBE AFTER EFFECTS".
         I wan't to make a lightsaber effect for my video. I'm relying on adobe after effects (AKA The only software for this) to
    make my video. I still want to use it, But it's just not connecting. I tried it on mine and my dad's. It's server is the real issue.
    My dad tried to send a server connection on cmd promt. Then we tried again. It didn't work.
         My lightsaber video i'm thinking about adding to my channel (This Thing)
              It will be an awesome video if I can get it to work.
                        KARRSON_

    Karrsonh did you receive an error message?  Which operating system are you using?

  • After Effects warning - The file Plug-ins/cineware ae default.c4d could not be found

    Hello,
    Running AE CC and whenever I start a New MAXON Cinema 4D File I get this error message.
    After Effects warning: The file '/Applications/Adobe After Effecgts CC/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/default.c4d' could not be found.
    I looked and the files are still in the plugin folder and all looks well. Can't seem to find any specific info on the forums or when I checked the FAQ.
    Thanks,
    Dan

    When did you install the 12.2 update? The reason that I ask is that we had a brief problem when we first uploaded the update, in which not all of the Cinema 4D components were included. That problem only lasted for a few hours, but it meant that people who updated immediately after we released the update had problems like the one that you're describing.
    Try uninstalling and then re-installing After Effects. This will ensure that you are downloading the current and known-good update files.

  • Having Trouble Downloading After Effects VIA the Cloud.

    So I purchased Adobe AFter Effects through the cloud on a month to month basis. I had just finished the free trail and decied I needed to download it.
    I then dowloaded the free trail of Creative Cloud just to see how the layout was etc. Then I purchased After Effects on Creative Cloud.
    After I recieve my e-mail telling me my purchase had gone through etc etc. I logged in to Creative Cloud and tried to download AE.
    The Adobe Apllication Manager window opens and I selected After Effects again but it doesn't do anything? On the left side (where it should say download or try) it says Up To Date.(picture included below).
    I checked my computer just to make sure it hadn't downloaded and it's not there. I have a feeling this whole issue has to do with the free trail I was on?
    Anyway, it's Saturday and Adobe's phone support is not open and I'll be wasting two whole days of my month to month plan if I can't get it downloaded
    Anyone have any ideas as to what I'm diong wrong here, or what I should do to resolve the problem??
    Thanks...

    Log out of AAM, clean the SLStore folder as expalined here:
    Error "Licensing has stopped working" | Mac OS
    Sign back into AAM and then launch the apps to confirm the license agreements and finalize the activation.
    Mylenium

  • I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

    I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
    Please help

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • What version of after effects is the creative cloud version

    what version of after effects is the creative cloud version

    The most recent version is After Effects CC (12.2):
    http://adobe.ly/AE_CC_12dot2_details

  • When exporting a .wmv in After Effects 5 the export adds additional black/Blank frames at the end

    We are experiencing an issue where we or a client provides us with a video that is a .wmv video, exported from After Effects 5 and it adds almost a second of data less video.
    What I mean by data less is the video renders out as WMV, 30FPS, 24 Bitrates (No audio) that is say 7 seconds long within After Effects. The moment it is rendered/exported, it is 8 seconds and shows 8 seconds in any program we import it to. That last second is empty, there is no frames, not even black frames, and when you preview the video in any program, you see the scrub bar, drop about 1 second before the actual end of the timeline.
    I opened the video in Camtasia, and you can clearly see that at the end, it shows in the timeline (Video Editor), however there is no actual video.
    I import the video in my company’s software, and I move the frame scrubber at the end, it says 'Unable to retrieve the requested video frame.'. If we import it to our software, it sees no frames for that second, and automatically loops and adds the first second of the video to the end.
    Typically we only import uncompressed AVIs, but would like to know what this issue is.
    Windows 7 Enterprise
    64bit OS
    After Effects 5

    I 100% agree about not being a fan of .WMV. We only recently added .wmv video support to our own program our clients use for importing videos and graphics. Our customer only used .wmv because it was on our list, and we are running into this issue.
    Two different users (our own Graphic Artist, and our clients Graphic Artist) and we get the same result. We are 100% certain there is no video framerate mismatch in either of the AE files.
    It would be interesting to see if anyone else using AE, if they could make a video few seconds long, export as a WMV and see if another program shows a whole extra second at the end, that has no data.
    Thanks for your responses thus far.

  • Anyone know if After Effects supports the Navida GTX750 graphics card for ray-tracing?

    Anyone know if After Effects supports the Navida GTX750 graphics card for ray-tracing?

    All GPUs supported for GPU acceleration of the ray-traced 3D renderer are listed in the system requirements:
    System requirements | After Effects

  • Project damaged - avoid upgrading After Effects in the middle of a project

    That is why you should avoid upgrading After Effects in the middle of a project at all cost.
    (trying to open 12.1 (CC) project in latest 13.2 (CC 2014) = FAILED)

    Ouch.  Just like inadvertantly putting your hand on a hot stove, it's a mistake you only make once.  That's the very small silver lining in this.

  • After effects warning: the following plugin have failed to load

    i'm open after effecs but it says: after effects warning: the following plugin have failed to load. there reinstall plugin: C:program file......\support files\(media core plugin\common\importerwwindowsmedia.pm
    Does anyone know what I can do to fix this problem?
    Thanks.

    1/ i use after efects cc 2014 (i don't know version number)
    3/ windows 8.1 64bit
    4/
    5/ info my computer: core i7, ram 8G, graphics nvidia quadro 1000

  • Why can't I open PDF files on my iMac. I installed Adobe Reader and accepted the end user license, as instructed then quit the application and relaunched it and I still can't view the PDF document. The screen comes out black. Please advice. Thanks

    Why can I view PDF files from the Web on my iMac even after I installed Adobe Reader and accepted the end user license agreement.I then quit the application relaunched it, as instructed snd still the PDF document comes out blank or black. Please advice. Thanks
    Chef Rey

    Are you saying that Adobe Reader or Preview can't read PDF file that you download? Or, are you saying that you can't display PDF files in your Safari broweer? If the latter, then delete any AdobePDFViewer plugins you find in /Library/Internet Plug-ins/ and restart. That should allow Safari to display PDFs in its window. BTW, that's the worst place to view them. Better to download them and use Adobe Reader or Preview.

  • After Effects CC 2014 dynamiclinkmanager.app crash on OSX Mavericks

    Hello,
    I´m using Creative Cloud on OSX 10.9.4
    When i start Adobe Effects CC 2014 crash with follow error:
    Last log message was: <140735182402320> <DynamicLink> <5> /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/dynamiclinkmanager.app
    I already give full permission on the Adobe Folder, uninstall and install over and over, try a lot of things, but nothing worked.
    Can anyone help me on this, Please?
    Thanks in advance

    I solve the problem switching of my external matrox and reinstalling AE 2014
    Da:  lpalmeida <[email protected]>
    Risposta:  <[email protected]>
    Data:  martedì 9 settembre 2014 13:20
    A:  Alessandro  Colella <[email protected]>
    Oggetto:   After Effects CC 2014 dynamiclinkmanager.app crash
    on OSX Mavericks
    After Effects CC 2014 dynamiclinkmanager.app crash on OSX Mavericks
    created by lpalmeida  Sniffer Result Code: 7 Please Adobe fix
    the problem. thanks in advance.
    Please note that the Adobe Forums do not accept email attachments. If you
    want to embed a screen image in your message please visit the thread in the
    forum to embed the image at https://forums.adobe.com/message/6713796#6713796
    Replies to this message go to everyone subscribed to this thread, not
    directly to the person who posted the message. To post a reply, either reply
    to this email or visit the message page:
    To unsubscribe from this
    thread, please visit the message page at
    . In the Actions box on
    the right, click the Stop Email Notifications link. Start a new discussion
    in After Effects by email
    <mailto:[email protected]ste
    d.jivesoftware.com>  or at Adobe Community
    <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=
    14&container=3266>  For more information about maintaining your forum email
    notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Adobe Reader DC, doesn't disable "Display PDF Document in the web browser" when option is unchecked.

    The option under Accessibility>Setup Assistanct to uncheck the "Display PDF Document in the web browser" doesn't correctly disable Display PDF in browser when unchecked, it still defaults to opening in Internet Explorer even after restarting the browser.  Confirmed this tested agianst with IE 8, 9, 10 and 11 with the same behavior.  Moving back to Reader 11.0.10 and using this same setting works flawlessly.  Anyone else experiencing this issue?

    I am out of the office until 1/22/13.
    If you need assistance with technical issues, please contact the Help Desk at:  518-402-8888
    >>> Test Screen Name <[email protected]> 01/17/13 10:30 >>>
    Test Screen Name http://forums.adobe.com/people/Test+Screen+Name created the discussion
    "Re: Adobe Reader XI enterprise deploy-disable display PDF in browser?"
    To view the discussion, visit: http://forums.adobe.com/message/5001441#5001441

Maybe you are looking for

  • How to Configure Apache Web Server  with Tomcat web container in Linux

    Hi all, I am working on Tomcat web server 5.0.19 on Linux AS 3.0., ( my Control Server) I need map my tomcat to Apache Web Server (httpd) in another system (web server). I dont have jk2_ or jk_mod .so files to use in my tomcat/conf directory to make

  • External audio issue

    the connection to external speakers/headset no lomger works on my mac book pro, anyway to reset?

  • Configuration setting for syncronizing

    Hi all, I try to syncronizing address book with outlook, but if I klik configuration setting, I can't choise check box for address book, calender etc ( always ask connect internet ). I won't connect internet... Please help...!!! Curve 3G 9300 OS 6.0.

  • Using Proxy on e71

    hello ive managed to connect my e71 to my linksys router @ home. i use the internet on my laptop wirelessly. the internet connects from my laptop and NOT on the router ! so ive tried using a proxy software (spoon) on my laptop and have tested with an

  • I get error -1202 when I try to do anything in the iTunes store. What do I do?

    I get error -1202 when I try to do anything in the iTunes store. What do I do?